Complaints

This profile includes complaints for Advantage Dental Clinics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advantage Dental Clinics LLC

  63140 Britta St Ste D104 Bend, OR 97703

• 

  Advantage Dental Clinics LLC

  1740 W 17th Ave Eugene, OR 97402-3619

• 

  Advantage Dental Clinics LLC

  324 SW 7th St Ste C Newport, OR 97365-4994

• 

  Advantage Dental Clinics LLC

  300 Tatone Street SW Boardman, OR 97818

• 

  Advantage Dental Clinics LLC

  142 SW 2nd St Corvallis, OR 97333-4716

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/23/25, I made my first Advantage Dental apptmnt for a molar I broke 12/2024, as the pain had been increasing the last few weeks. The soonest available I could get was 4/9/25, so I took it. I waited patiently for my 4/9 apptmnt, despite increasing pain, but once the pain became unbearable, on 3/21/25, I decided to call to see if I could be seen sooner. Upon calling, I was told that I was waiting for an apptmnt with a ** *** is no longer at that office. Furthermore, they said I needed to be seen in ******, not *********. Even though I had been waiting several weeks for this apptmnt, nobody bothered to call me to let me know.I call the ************* (on 3/21/25), I was put for an 8am sit and wait on 3/24/25. On 3/24, I arrived to the office, where I waited exactly 5.5 hours till they were able to see me. The ** referred me to oral surgeon, gave me *********** for the infection and pain pills. I was told the oral surgeon would call me in 1-2 days to schedule. After waiting till 3/28/25), still no call. I called the oral surgeon office; Advantage *********, she said despite the referring office claiming referral was sent Monday (3/24) , they did not receive it till Wednesday (3/26). Furthermore, the soonest apptmnt for a consult there is 5/28/25). Additionally today, 3/28/25, I tried all day to reach **************** the referring Advantage Tigard Dentist that I saw on 3/24/25, and nobody once answered, so I drove there. The pain is very intense, and I had one pain pill left from my 3/24 (qty10) ** **** apptmnt, and the oral surgeons office tells me I have to go to my primary dental provider (** ****, Tigard) for refill. Upon walking into the ************* today, I was told that there is no provider even there today. They literally could not help me. Advantage Hillsboro tells me to go to Advantage Tigard, but Advantage Tigard literally has NO doctor today. I sought out urgent care, only to be told they do not prescribe such meds.

  Business Response

  Date: 04/10/2025

  We are sorry you did not have a positive experience with the office. We are reviewing your concern and will provide you with a resolution letter by April 25, 2025.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 8, 2024: I saw *** ******** a dentist at Advantage Dental in ********** **. He advised me that all of my teeth had to be pulled. X-rays were taken and an appointment to pull all of my teeth was made for December 12, 2024.December 12, 2024: I went in to have my teeth pulled, but was told *** ******* had left the company. I saw the temporary dentist, *** ***, who said she couldn't pull my teeth, that I needed to see a surgeon. The receptionist referred me to a surgeon in *********** *** ******* and said she would send my X-rays to him. As instructed, I called him 7 days later, he said no X-rays were received. I made an appointment with a different surgeon *** ********** who was closer to ********** I went to Advantage Dental in ********** to ask if I could carry my X-rays to *** ********** The receptionist said no, that it was against company policy. She assured me she would send the X-rays to *** ********** I called *** ********* one day before my appointment. No X-rays were received. I had to pay $166 for new X-rays. I am over 65 and live on social security. $166 may not be much to Advantage Dental, but it is at least one weeks survival for me. I have written to the CEO of Advantage (letter attached) and have left two voicemail messages. All have been ignored. I would very much appreciate your assistance with this. Thank you!

  Customer Answer

  Date: 03/08/2025

  Please see the attached document, containing all relevant information. I already filed this complaint with the Oregon BBB (Feb 2025), but I may have put my old address (*************) in the address field. My new address is *****************************************************. I just wanted to make sure I received any correspondence you may have sent. Thank you.

  Business Response

  Date: 03/11/2025

  To whom it may concern,

  We have been in contact with the Advantage Dental+ | *********, Ore. office about this patient and this is what the Practice Manager had to say about the case on file:
  
  "This was a miscommunication to the patient regarding taking a hard copy of her x-rays to a new provider. We explained that printed copies of the x-rays are not typically diagnostic, and we would send them over digitally following a signed records release.  Im confident we did not state anything about company policies. As far as I am aware, to date we have not received a records release from the patent to send the records to a dentist in *************. We do have a few office journal entries in regard to communications with *****.Additionally, we did prepare her chart notes, ledger and treatment plans for pick up in ********* as requested but she has not picked them up."

   

  I would be happy to provide further chart notes as mentioned if necessary. 

   

  Thank you,

  Brook

  Advantage Dental+ | ***************************** Specialist

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dentist office has handled most of my feelings and the removal of three wisdom teeth and one normal tooth. In about the 4 years I went there I was maybe seen six times. They are serial reschedulers that's my problem At one point it was 9 months and they redid x-rays twice. Because they took so long. At one point they said I needed a root canal and that it would be covered by my insurance / crowns as well at worst case they would be $200 each well that was a lie and the dentist there that told me that was no longer working there by the time I had the root canal done and they said it was $1,400 each tooth. So now I have these temp fillings for over a year because I can't be seen. And part of my middle tooth has fallen ****** final straw. Was waiting 6 months just to be called at closing time the day before my appointment telling me they needed to reschedule that the dentist quit I asked the lady when did he quit and she wouldn't tell me they clearly waited until my appointment was at it's time to reschedule it's disgusting although I have no issues with the staff or the actual dentist's work they were all kind maybe they're overworked but it is a problem still. My teeth are in a worse condition that they would be in if I could be seen.

  Business Response

  Date: 02/28/2025

  We are sorry you did not have a positive experience at the office. We will reach out to the practice and provide you with a response.

  Thank you, 

  Advantage Dental

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dental care that was not properly done

  Business Response

  Date: 11/11/2024

  Hello ******,

  Thank you for your feedback. I apologize for your experience at our office and would like to get you in touch with your practice location as soon as possible. If you could please respond back to our feedback email at *********************************** with your contact information and your office location and I would be happy to work with the Regional and Local Practice Managers to resolve your concerns.

  Thank you and have a wonderful day,

  Brook

  Digital Specialist | Advantage Dental+

• Initial Complaint

  Date:08/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14th I went into the ****** location on 17th St for a filling. They decided to do a filling on my front tooth which was not the original plan, as that tooth wasn't bothering me in any way. The next day the filling fell out and the corner of my tooth came off. I believe this was from excessive drilling. I called right away to make an emergency appointment but had to wait 6 days. I can only drink through a straw and can't bite without pain because now the nerve is exposed. I went in for my appointment today. They took an x ray and said they will refer me to a specialist. Who knows how long that will take. Now the Dr. **** I need a root canal and a crown on that tooth. I will have to pay $1300 for the crown out of pocket. This should be covered by Advantage dental because they are the cause of the problem. If you make a mistake you should be responsible for fixing it.

  Business Response

  Date: 08/27/2024

  Dear ********,

  Thank you for reaching out and sharing your experience with us. First, I would like to apologize for your current situation and the miscommunication from the office. I will reach out to the Practice and Regional Managers as well as our Accounting & Billing team and someone will be in contact with you as soon as they are able. I appreciate your patience as we work to get this resolved quickly. 

  Thank you,

  Brook

  Digital Specialist | Advantage Dental+

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22197181
  
  I am rejecting this response because: no one has reached out to me still. I tried to schedule an appointment with the specialist I was referred to only to find out they are in ******** which no one informed me of prior. I won't be able to get there because I live in ***********. I tried to make an appointment at the original clinic and am now in limbo again. They are telling me I have to get a root canal which will require me to get a crown. I can't afford a crown and don't feel I should be responsible for the cost since all this trouble was from a botched procedure. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/10/2024

  Hello ****************,

  I have spoken with the team, and they have let me know that as of 9/9/2024 that you have been referred to a ********************* in your area and your treatment plan was updated and gone over with you. If you have any questions, please do not hesitate to reach out to the office or our feedback email (***********************************).

  Thank you,

  Digital Specialist | Advantage Dental+

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22197181
  
  I am rejecting this response because: Apparently they investigated themselves and found no wrongdoing on their part. Therefore, they expect me to be financially responsible for the crown that I now need at a cost of $1300.00. I am not satisfied and will be ending my relationship with advantage dental after being their patient for 14 years. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NOTE: Patient has autism, ADHD, anxiety Problem started August 12th, when I called and explained the problem and the pain that it was causing (broken tooth), at first they told me that they did not have any availability to schedule an appointment had to go through a third party to actually get scheduled. Took x-ray, requested nitrous was scheduled out until 2025 but was told to call in October to move up the schedule once the dentist was certified, was prescribed antibiotics. Was scheduled for a filling, patient walked out as anxiety kicked in. Pain is now at a 10. Called today August 20th, Told them the patient is willing to get tooth pulled without nitrous if prescribed anxiety meds and have no available spots after 330. I explained the pain was basically told me "oh well, you'll have to wait until *************** call everyday until a spot is open since the dentist is out until the 29th" They don't care about anyone's pain and are very rude.

  Business Response

  Date: 08/22/2024

  We are sorry for your experience. In order to process the grievance we would need the patient's information. 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/25/24 *********** continues to refuse to answer their phones they do not want to provide health care. They dont know what appointment is for what

  Business Response

  Date: 08/09/2024

  We contacted the ************** about your concerns. We are sorry you had trouble reaching the office by phone. The office reports you left a voicemail stating you needed to cancel your visit. The office called back and left a message advising your cleaning visit was cancelled. They requested a return call to reschedule. Your visit was rescheduled for July 31, 2024.Records show you were seen for your cleaning. We are sorry for any inconvenience this may have caused. 

• Initial Complaint

  Date:07/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple times now this dental office has refused to treat me. *** had appointments set and confirmed, but when I arrive to check in they tell me that Im not on their schedule for that time, they have a much later time scheduled. Ive shown them my confirmation messages and they just tell me they cant see me until a later time because they dont have a provider available for me. So, because Im on state insurance and they messed up their scheduling, I dont get the appointment Ive already waited months for. *** explained to them that its not okay. *** had to pay for childcare, and transportation for what turned out to be nothing. Totally unacceptable, if theyre going to reschedule appointments they need to be reaching out to their patients first instead of deciding on their own when theyre gonna push the *** patients off till.

  Business Response

  Date: 07/22/2024

  Hello *******,

  Thank you for reaching out and I apologize for the miscommunication with the ********* office. I will contact the local and regional Practice Managers to see what happened and what we can do to remedy this situation and prevent it from repeating. I will pass on your contact information to the team, and someone will be reaching out to you shortly.

  Thank you for your patience,

  Brook | Digital Specialist | Advantage Dental+

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a patient of Advantage Dental at ******************* since September 2023. I originally went in as an emergency because I had two teeth with exposed roots since 2020. During my appointment the dentist said I had two additional teeth on the bottom that were loose and had no bone mass. Now I only have 4 teeth on the bottom with a gap in the middle. My next appointment was scheduled for January 2 and another scheduled January 16th. Both those appointments were canceled by Advantage Dental promising to get me in as soon as possible. Finally was scheduled for April 25th . I had filling that needed to be done. On May 8th I had additional filling done and impressions taken. I was never told the process of 3 to 3 1/2 week for impressions to come back from lab they use. And that 3 impressions would be done and sent in. The only thing relayed by dentist that he suggested I consider an upgraded partial plate because most patients complained about the insurance covered partial plate. Was told around a thousand. I asked about the process when I went in May 8th thinking in a few weeks Ill be done and feel better about myself. Also was told the cost for better plate now *****. I have waited 10 weeks now. *** left several message the past five weeks and no response back. I just want my teeth finished. I feel waiting close to a year pretty sad and unacceptable. I was advised that a patient has been waiting for close to two years. I guess I was supposed to feel blessed. I rather felt empathy for the patient.. It definitely has affected my mental state. Im anxious and depressed.

  Business Response

  Date: 07/17/2024

  Hello ******,

  Thank you for your feedback. I apologize you have had this experience and I have reached out to the local and regional Practice Managers of Advantage Dental+ | Seaside and am awaiting to hear back so we may work together to get you the care you need. Someone will be reaching out to you soon regarding next steps. 

  Thank you and talk soon,

  Brook | Digital Specialist | Advantage Dental+

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21995821
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****************-******

  Customer Answer

  Date: 07/25/2024

  Just wanted to provide update.  Advantage dental reached out this past Monday (7/22) setting up appt for Wednesday (7/24).  I go in yesterday and receptionist has nothing on schedule for me. I waited around since the office manager was in a meeting. Apparently the office manager had called my husband to set up my appt. but neglected to let receptionist know. About five minutes after leaving I received a call to come in a few hours.  I arrive at new scheduled time. I finally am told after leaving numerous messages over the past 11 weeks that the impressions taken on May 8th were lost and I now am starting all over.   The practice is down to one dentist, there is a stack of impressions there that patients are waiting for with no one to deal with,  I guess they at least have theirs.   They have a new patients accepted sign with appts being scheduled now for February.  There were no apologies made, I asked receptionist who returns calls on messages left, she indicated her. Im like why didnt you just let me know that my impressions were lost and have  me come in sooner, no reply. It would be nice if they pushed things along since their office had me in limbo these past several weeks.     I  have an appointment set for the middle of August for another impression and then down the road another appointment for impressions.   I have had anything but a great experience and I would never in good faith recommend.   While I was sitting there a lady came in asking about switching to them. Insured with ohp. Exposed roots and numerous infections.  The lady was told the earliest she could get in as an emergency was February.  I went through the exact thing with my mouth for two years during Covid.  How is this acceptable?  An emergency 6 months out??    Thank you for your assistance, who knows how long Id still be waiting for some sort of reply.   ****************-******

   

  Sent from my iPhone

  Business Response

  Date: 07/31/2024

  We contacted the ************** about your concerns. We are sorry you had trouble reaching the dental office by phone. We reviewed chart notes, x-rays, and other records for your visits. Records show you were seen on September 25, 2023. This was for a complete exam and treatment plan. Fillings,extractions, and periodontal treatment were recommended. This was to prepare your mouth for dentures. You were seen for treatment on September26, 2023,April 15, 2024, May 8, 2024, and July 24, 2024. We cannot confirm any discussion about costs. The office reports patients are advised of denture steps.This includes the estimated time between visits based on case return time from the dental lab.
  The office acknowledges staffing shortages has impacted treatment progress. The office has been working with another office to get patients seen for impressions. We are sorry for the miscommunication with the office staff. We regret any misunderstanding you may have had about treatment options. 

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dental office performed a molar filling after I specifically instructed them not to. I thought I was there for a follow up on another molar they filled incorrectly. Instead of fixing it they drilled the tooth next to it, even though I didnt have any pain or discomfort and had already instructed them not to fill any teeth without my request for it. Now I have another faulty filling that has infected my jaw bone and compromised my bite making it higher on one side and caused crowding on my right lower side. Before going here my teeth were in perfectly straight condition. My last visit was another emergency appointment for antibiotics, afterwards they insisted on scheduling me for two more fillings on teeth that are not causing me any pain or discomfort. When I said I didnt want to do fillings on teeth that arent bothering they argued with me and scheduled the appointment anyway. Im frustrated because Im likely going to lose this infected back molar. I feel they are scamming the state of **************** by doing unnecessary and unwanted procedures at the cost of the patients health and tax payers dollars.

  Business Response

  Date: 03/26/2024

  Dear *******,
  
  We are so sorry to hear this. We would like to hear more details on what happened in order to better serve you and others in the future. Please reach out to us at *********************************** and let us know which Advantage Dental+ location this took place at as well as the best contact information for you, so I may get in touch with the Regional and Local Practice Managers as well to get things settled on their end. Your feedback is appreciated.

  Thank you,

  Digital Specialist

  Advantage Dental+

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21478155
  
  I am rejecting this response because: I already provided the location in my initial complaint its the downtown ******** location. I also already submitted my detailed complaint regarding the lack of care and professionalism that has lead to my current infection and risk of losing my tooth as a result. I want refunded in full for my emergency visits and the last filling done that didnt authorize as it was unwanted.  a complete disaster and botched job resulting in pain and suffering for the last six months! 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/12/2024

  We have received your complaint and you will receive a written notice in the mail within 30 days.

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21478155
  
  I am rejecting this response because: Im currently suffering with an infection in my tooth and jaw requiring immediate attention. I wasnt administered any antibiotics at the last visit and was told I needed a root canal and crown as a result of the procedure causing infection. I need $3,000 to cover out of pocket and have already made one appeal to my insurance after being denied coverage for the botched procedure which I specifically requested not to have due to my medications effect on my tooth dentin. I need this issue addressed immediately for my current risk to health. I have an ongoing infection currently and need further care to be done and paid for. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/23/2024

  At this time the grievance has been resolved with the information we were provided. If there is new information that has not been previously reviewed, the member is welcome to file a new grievance at that time.