Business ProfileforPatrick Olsen Auto Repair LLC

Hello,The date of this transaction was completed on 7/19/2023.The total amount that I paid for the service was $1743.78.I took my car to this auto shop expecting to leave with the issue fixed and that did not happen. Myself, as well my friend that was in the car with me when the issue happened, both explained in detail what was going wrong. We also explained that we had it quickly diagnosed at an OReillys and told them was the diagnoses was. We also let them know that the check engine light was on and that obviously is part of the reason we were even there to begin with. They explained that they fixed the problem as well as some suspension issues and told me, Youd be fine to drive to ******** now. Im not a mechanic so I took their word for it after having a few lengthy conversations, with owner and staff, to make sure Im spending my money wisely and that I shouldnt just go get a new car. After driving away and getting to my next destination I realized the check engine light was still on and I know thats not right after diagnosing the problem. I then drove to another location not far, and the same issue happened that prompted me to take it to the shop. We then called and spoke with the owner and he told us that She didnt request for us to check that. Meaning do a diagnostic on the check engine light. What???? Thats why I was there! We asked why they didnt just take a few minutes to plug the machine in and actually do the diagnostic check, since that was the issue and he again stated that I didnt request that. Anyone would expect that when you take a car in because theres an engine light on or any light for that matter, they are supposed to start with that and do a diagnostic check to determine the possible cause. My boyfriend of four years was a mechanic and used to do my car work but he passed away last August. I know what a good mechanic is! I feel completely taken advantage of and ripped off!Invoice # ***** Thank you,*****