Business ProfileforHarry & David

This company has messed up every order Ive placed. I have a passport membership I couldnt use because I was told they would fix it right away. The cSR I last spoke w refused to fix my account and give me credit for the six months I lost on the passport. She was so unhelpful I got angry and when she asked if she could help me w anything else I told her yes fix my online account. I was supposed to receive a refund on two orders and receive a $20 credit towards my next order. I will be doing a poor help review for your company. I will also blog and do a podcast w my total review of your company s******* up my account, sending a large goodie basket to my brither in law for his wife passing away from brain cancer. He didnt have any support but me and I live in another state. I also received some spa gift sets which the bubble bath leaked in the container as well as soaked the box. She did not care. Super poor customer service and poor is a mild word. I will never promote or fecommend your company to any of my family or friends let alone a stranger! So I guess the customer is always wrong and she didnt try to make things right at all. The previous rep fixed me up regarding an apology and was going to fix my passport membership. She couldnt fix it and wanted to transfer me to the passport department. I was on the phone a her for three hours and had to get to a doctors appt. I tried to file a B B complaint against your company but you guys arent even registered w the Better business bureau. Unacceptable csr and no one and done for any and all complaints. Im angry, disappointed Nd frustrated. I will also write the **** Feedback is key for companies to fire the employees that are rude, combative and frustrated. Im done w your company. I spoke w three different reps and only one tried to help fix my account and make it right. She gave me her direct line and of course I misplaced her info. Your unhappiest customer.