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Business Profile

Cryptocurrency Exchange

Bitcoin Bonus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 227 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2025

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to get my bitcoin that was owed to me. Below is where the BTC was sent. ******************************************

  • Initial Complaint

    Date:02/27/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scammed, said i had crypto and i paid two commission fees to collect earnings they said that i had acrued. Paid the two commission fees and never received the accrued money

  • Initial Complaint

    Date:01/09/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bit Coin Mining site past remedy with BBB deposit with Blucex both account BTC value have been frozen and in Government of the Peoples Republic of Bangladesh it's law enforcment and army making obtacle my all rights m sufferring food medicine and clothing . Bitcoin Mining site may need fees or charge for dlivery BTC value to USD but not BTC to BTC . Several time i made request via Bitcoin Mining site for delivry my BTC value to my BTC Wallet of ************* . BBB may resolution or remedy Bitcoin Mining may send BTC value to My BTC Wallet ITHOUT ANY FEES OR CHARGE .

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they should refund my 682 dollars that was charged to my chime card cause they bullshit they had 1.3 btc in a wallet but did not transfer it to my wallet nore send a check for the amount i wrote them no answer back no call either. they either refund me the refund by mail check or send me the btc in a check to my residence to deposit in the bank of 125,000us as stated on the document suppose been paid to me. asked chime to refund the funds they refused. CLOUD MINING Welcome back, ***************! It's been 364 days since you registered on our platform for automatic cloud Bitcoin mining. Your devices were linked to our platform by Email address. You were inactive, but the cryptocurrency was still collected automatically from your device. During your absence, you made 1.3426 BTC

  • Initial Complaint

    Date:12/04/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a deceptive email which has link redirecting to scam site which now has a new link address that should investigated by police for cyber-criminal activity involved supposed bitcoin one has available to withdraw but the scam model involves as per usual personally identifiable information. It requires payments be made for "withdrawal charges or fees". link:

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My crypto (bitcoin) was lost through bitcoin bonus. 1.317873 bitcoin is gone.

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    numerous bitcoin bonus emails stated in have 90,000 in bitcoin, been trying to log in. it will collect bonus coins but not pay.

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They start to charge inactive fee and don't allow me to login and close the account.

  • Initial Complaint

    Date:08/14/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they say they owe me money but they want me to pay them to get it

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving an annoying amount of emails saying I have all this money to withdraw. They've already scammed me once with their transfer fee. It won't stop. Im homeless and could really use the help which makes it even more upsetting to continue to receive these emails. Its been happening for years now. I have lost $70 to them already, they won't stop.

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