Business ProfileforThe Good Feet Store

I made a purchase on 5/27 and was not informed there was a no refund policy. First set the insert only fit in one pair of my shoes so that was not going to work as I have tons of shoes. Went to return because I learned it was not working out for me but the sales rep stated that they had to try different options before they can request a refund. Second time I attempted to take them back the sales rep told me to bring all my shoes in and they will try until they get it right because they dont do refunds. I purchased some other inserts that my doctor suggested that were working just fine but after this weekend none of the inserts work as my ankles/feet have started to swell and hurt all over again from an injury that I have been healing from since March. I now have to make another appointment with the possibility of going into a boot again. A representative called me on Friday the 28th of June and stated that she will call back later Friday or by Monday with no return call yet. I called the number back and was told that the representative was not at the location today but they would advise her that I called but they did not ask my information nor what the issue was. No inserts are working for me as they are causing more pain and I was not advised at the time of purchase there was a no refund policy. I will be submitting this information to my attorney as GoodFeet is not trying to take ownership for their wrong doing. Location:*********. *********, **