Reviews
This profile includes reviews for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 64 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRichard B
Date: 03/13/2025
1 starNot upfront about pricing or return policy. They were also dishonest during the sale process.Review fromDebbie R
Date: 02/10/2025
1 starBEWARE!!! My 90 year old Dad went in to The Good Feet Store for a pair of athletic shoes. That is all he wanted. They pushed him into buying $1484.16 worth of merchandise that he did not want. This amount was beyond his limit on his Debit card and they were also ok with him going to an ATM machine to pull out more money in cash just so he could come up with all of the money to buy everything that they said he needed! It's VERY SAD when when someone takes advantage of an old person!!Review fromJM J
Date: 01/03/2025
1 starJM J
Date: 01/03/2025
I learned, one year after making a hefty insert and shoe purchase, that the inserts are expected to last 20 years. Any damaged, problematic, or out-grown inserts must be returned in order to receive a new pair. This was not stressed to me when I made the purchase. I thought for those prices, getting new inserts would not be difficult. My main purchase was for a young child that constantly changes shoes for various reasons. I do not have the inserts to return or any recourse. Im middle aged. If I am to keep my inserts 20 years, I may get an additional 2 pair in my lifetime ( not worth it) Buyer beware. Avoid the costly mistake I made and keep up with the inserts.
The Good Feet Store
Date: 02/14/2025
We are glad we had the opportunity to speak with you directly. We provided you with a few options; if any of these options interest you, please let us know and we will be here to help you.Review fromD. S.
Date: 12/21/2024
1 starD. S.
Date: 12/21/2024
I also purchased arch supports For ~$500 from the Birkdale Good Feet Store on 12/19/2024. I wore them for several hours. The next morning when I put my shoes on they severely hurt my feet. I went back to the store on 12/20 before the end of 24 hours and wanted to simply return the supports for a refund. I was told because they were "medical equipment" they could not be returned but could only be exchanged. This may have been stated during the 30 minute plus explanation. The only "policy" stated at the bottom of my receipt in small print is as follows "We ensure success with your arch supports by offering exchanges if needed..." Nothing is stated specifically that once you walk out the door, refunds are not allowed. This should be in bold, stated multiple times, and not left to the consumer being surprised and losing a large sum of money. Additionally, the supports are simply molded plastic, not prescribed, not sold to you by someone with medical training or licensure. In my opinion this practice is deceptive. I will never recommend The Good Feet Store.The Good Feet Store
Date: 12/27/2024
We are glad we had the opportunity to speak with you directly. We provided you with a few options; if any of these options interest you, please contact our *********** Specialist at ************* to discuss further.D. S.
Date: 01/18/2025
I called, received a message service, left a message, no one returned my call. It appears that Good Feet does not want to resolve the issue.Review fromKelli S
Date: 12/09/2024
1 starKelli S
Date: 12/09/2024
Dont even bother stepping foot in the store. I made the mistake. The salesman told me that if I didnt like it or something was wrong to come back in and he would either refund me or make it something else work. So I came in today after buying their $1700 arch supports on December 2. And I was told they do not offer this. They do not offer a refund. They just tried to give you better fitting arch supports, which are made out of plastic. You could probably make them from a 3-D printer. The sales manager was rude. She was not willing to work with anybody. I feel sorry for anybody that has to deal with them now I have to deal with my bank and now I have to get a new debit card as well because they will not refund my money.The Good Feet Store
Date: 12/10/2024
We have an Exchange Policy as noted on the receipt, not a Refund Policy. Our Specialists are trained to review the exchange policy when asked.
Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist. Shoes and cushions only eligible for exchange or credit if unworn. As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.Review fromCharles D
Date: 11/18/2024
1 starCharles D
Date: 11/18/2024
The good feet store is running a scam on people that are desperate to walk normal again. If you are reading this, please go to a podiatrist stay away from the good feed store. They will give you a $1600 bill with no return policy.The Good Feet Store
Date: 11/26/2024
The Good Feet Store employees are not medical professionals. We encourage all customers to consult with a medical professional for advice on the treatment of a specific condition or need. After consulting your doctor, we are happy to help fit you into arch supports. We offer one-on-one service, a lifetime limited warranty, and try-before-you-buy policy.Review fromKevin M
Date: 10/31/2024
1 starI purchased an arch support from this store for over $500 last night. The inly time it was used was in the store to test then I took them off in the car because I immediately had buyers remorse for buying something so expensive. I called and asked them if I could return and they told me they do not accept returns even though it is this is not stated on their receipts. They only care about the sale and lack in customer satisfaction.Review fromHope S
Date: 10/17/2024
1 star78yo frail husband felt ego on the line, wife had her portion of shocking high total removed before husband felt long sales session of employees Mattered More than wife's stressing their finances from hurricanes recovery's and repiping and electrical expenses.. out in car only few miles away Husband began crying Angry realizing Wrongly blindly IN NUMB LAST MOMENT LET THESE SMILING EMPLOYEES put on himself these added expenses WITH ONLY A MOMENT IF A MINUTE BEING OF HARD OF HEARING A TOTAL WELL OVER A THOUSAND DOLLARS this 2:30/2:27pm transaction 10/15.. another appointment forced them back home then back 10AM store's opening 10/16 the bag packaged untouched still from backseat from employee at 2:27 10/15 in untouched entirety wife put on store's counter by register again where came from .. Male employee quiet Female employee gaslighting, wife as husband stayed nervously in car, wife implored then sat quietly calling corporate 2 voicemails and website customer form submitted. Husband over ***** had her to car shaken. The ordeal now 120+miles, Bank card's calls and dispute form too, and a call back to store all within 24hrs of transaction. Female employee said yes to items there that customers needn't return and amount given back to customer. Hopefully this situation resolves as simply as that. Any clerical misentered amount a transaction would be addressed timely simply NOT DISTRESS CAUSING. These employees BEFORE THE AMOUNT WAS EVER ENTERED FOR FINAL TAP THAT THE COUPLE WERE SHOCKED AT THE AMOUNT STORE ASKING AND THE PLUMBING , ELECTRICAL AND AN OVEN ALL OVER $6K WORRIED WIFE OPENLY EXPRESSED ALOUD THAT BUYERS EMOTIONS WERE IN STICKER SHOCK AND FINANCIALLY STRESSED . her portion had removed made it embarrassing ( only a 4th of it reduced!??! ) INTENSITY felt upon couple Which MADE HUSBAND FEEL OBLIGATED after sales sessiom TO GO AHEAD WITH TRANSACTION !!!!! Bbb accreditation doesn't make honesty or quality. Within 48hrs couple did due diligence to get $simply back.Review fromVictor R
Date: 10/14/2024
1 starVictor R
Date: 10/14/2024
Don't walk. RUN.... These people are not honest...No return policy.The Good Feet Store
Date: 10/16/2024
Hi, thank you for your feedback. It’s our goal to provide excellent customer service to anyone who walks through our doors. We will share
your experience with the store and leadership. We appreciate your comment.Review fromRichard W
Date: 10/10/2024
1 starMy wife pressured me to pay over $1600 at The Good Feet Store, which was her idea to visit. I wanted to walk away because the price was so outrageous. You deal with a salesperson, not a doctor of any kind.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.