Complaints
This profile includes complaints for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 73 total complaints in the last 3 years.
- 36 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 3/11 i purchased arch supports from The Good Feet store on 3/31 i went to the store to return them for a full refund because they were not working for me but i was informed there were no refunds; this is not stated on the receipt; my wife and i do not recall seeing any posting near the register [or in the store] that says no refunds they do not work for me and i would simply like a refund
Business Response
Date: 04/15/2025
We have an Exchange Policy as noted on the receipt, not a Refund Policy. Our Specialists are trained to review the exchange policy when asked.
Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist. Shoes and cushions only eligible for exchange or credit if unworn. As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.Customer Answer
Date: 04/15/2025
Complaint: 23170629
I am rejecting this response because their no refund policy is not posted in the store and is not stated on the receipt.It is implied which favors the one that wrote it; in this case this type of business practice should not be tolerated as it is misleading to its customers.
Sincerely,
******* *****Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/23/2024, my Grandma took me to the Good Feet Store to get an insert to help with my Plantar Fascitis. She is on a very limited income, but she wanted me to get pain relief, so she purchased the maintainer insert (suggested by the employee, ***) insoles, and the P4 wedge. All this came up to $598.41. He warned me that it will take time to break them in & start wearing them for a little bit longer each day, which I understood. I tried them for about 2 months and was in so much pain. I went back again in February and told them they weren't working. They had me try another insert. Again, I worked up to the amount of time wearing them each day. Again, more pain than relief. I went back a THIRD time on March 15th. The woman said that I should have started with the Strengthener and swapped out the 2nd Maintainer I had. I again slowly worked up my tolerance for the inserts. Once again, the pain just increased and I would be limping after a few hours. I made an appt with a Podiatrist that I seen yesterday, March 31st and showed him the inserts. He said they were too hard and got me fitted for custom orthotics, gave me a steroid shot, & said that the next step is Surgery. This is EXACTLY what I was trying to avoid by going to the Good Feet Store bc they claim to help Plantar Fascitis. The only thing they did was make my pain exponentially worse and take $600 from my Grandma who is on a very limited income! $600 down the drain for absolutely nothing! If it would have helped, it would have worth it, but it literally made it WORSE!! I attached the 1st receipt and the 3rd receipt. I misplaced the 2nd one.Business Response
Date: 04/09/2025
We have been trying to reach you so we can address your concerns. If you could please call the store at ************ or if you prefer you can reach *********** at ************. We hope to hear from you soon.Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a full set from this location, for my daughter, a minor, on March 3, 2025. I was not shown a price before purchasing. I was not told I could buy less; I was instead told it was a full set. I was not told there is a no refund policy. There is no signage in the building to this fact. I was not allowed to read any sort of contract, nor was I even shown one. I purchased the set assuming I would have at least 24 hours to think over the decision. I know of no other business that does not allow refunds for such a large purchase. The product is unused, and is still in original packaging and bag. I returned on March 10 to request a refund, and was lied to by another salesperson that they do not work on commission. This visit is also when I discovered that they added her to another person's account in ********, *******, over four hours from us. And they knew they had done that, but didn't fix it--didn't call me to find out new information, nothing. I now feel that I have been the victim of deceptive sales tactics and that I cannot trust these people or this company. This is supposed to be a lifelong relationship that my daughter has with this company, but we cannot continue in this relationship with such deceptive people. I was, of course, denied the refund, so I contacted customer service on March 13. I received a response on March 14, with a promise to contact the store on my behalf. I have not heard back from that customer service agent. Hence, I am seeking outside help. If this does not work, I will dispute the charge with my credit card company, and then I will seek out help from my state representative on how to change Georgia law to require that businesses post and share refund policies BEFORE purchase.Business Response
Date: 03/21/2025
We would like to speak with you but have been unable to reach you. Please give us a call at your earliest convenience and we can talk about a solution we think you will be happy with. You can reach the store at ************. You are always welcome to call *********** at ************ as well. Have a great day!Customer Answer
Date: 03/25/2025
Complaint: 23093035
I am rejecting this response because: I am not entirely rejecting this response. I called *********** and got the voicemail. I attempted to leave a message, but was cut off halfway through. I am waiting to see if *********** calls me back.
Sincerely,
******* *****Business Response
Date: 04/05/2025
We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to the store and I tried their products but they didnt work and then they told me I couldnt return the product. They didnt tell me when I purchased them that it was a no return policy . I tried to tell them I couldnt wear the inserts they made my pain worse. I tried one more time with a different product and it still hurt so I took them back and tried to tell them I couldnt use them but he kept on telling me I could try something different and I told him I didnt want the product and left them in the store. So they still want me to pay and I cant use them. So please help me with this problem. I am retired and dont want to have to pay for something I cant use. If they had told me when I first went to their store that it was a no return policy I wouldnt have purchased them.Customer Answer
Date: 03/19/2025
The Good Feet Store **************************************************************************************************************Business Response
Date: 03/19/2025
We have an Exchange Policy as noted on the receipt, not a Refund Policy. Our Specialists are trained to review the exchange policy when asked.
Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist. Shoes and cushions only eligible for exchange or credit if unworn. As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.Customer Answer
Date: 03/19/2025
Complaint: 23081898
I am rejecting because even if it was on the receipt they didnt tell me before I paid for it. They dont work for me and I dont want to have to go back and forth to try different things. Its to much to have to do. Im on a fixed income. Why cant they just refund the money.
Sincerely,
******* *********Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3.1.2025 I made a purchase at The Good Feet Store, Waverly. Within 3 days of purchase I attempted to initiate a return, I was then informed that they would not honor a return although the items are in BRAND new condition, I have not used these and would like a full refund.Business Response
Date: 03/17/2025
We are glad we had the opportunity to speak with you directly. We provided you with a few options; if any of these options interest you, please contact our *********** Specialist at ************* to discuss further.Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10.29.24 I went to The Good Feet Store at *******************************************************I was shown arch supports by a black salesman whose name I do not recall.He told me the price of $2426.53 and I told him that was excessive and did not want the product.He told me insurance would cover the product and he could offer me a new interest payment through your bank.I agreed to take the product conditional to insurance coverage.I took the product home, did not use it and contacted my health insurance. They told me they would not pay for the product.I then returned the product in new condition, unused in original box the following morning less than 24 hours from purchase.The salesman who had sold me the product was the only person at the store when I returned the order.He told me he did not know how to do returns and would have the store manager process the return when she came back in a couple of hours.He did not provide me with any paper work because he did not know how to process the return, but assured me the manager would handle it.I never received a call from the store and assumed in good faith the manager processed the return as he said she would. She may well have processed the return, but did not notify ************** of the return nor did she call me to state there was any problem with the return.I am now receiving a bill from **************, the company The Good Feet used to finance the purchase. I have filed a dispute, but The Good Feet has responded by lying and stating the product was not returned.The Good Feet needs to confirm with ************** that I returned the product in less than 24 hours because insurance would not cover the cost and that they accepted the return.Business Response
Date: 02/28/2025
We have an Exchange Policy as noted on the receipt, not a Refund Policy. Our Specialists are trained to review the exchange policy when asked.
Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist. Shoes and cushions only eligible for exchange or credit if unworn. As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.Customer Answer
Date: 03/12/2025
I am responding to case.
I purchased the product and returned it to the store under 24 hours unused.
The ***resentative took the product back and told me the manager would file the return when she came and that he did not know how to do it.
At no time did the store contact me again. One would assume the manager then did as the sale *** told me he would do
This is a bad company.Business Response
Date: 03/26/2025
********,
In reference to your comment
As stated when you were in our store we have an exchange policy as listed on your receipt. We advised that you follow the break-in schedule. We also stated that we would follow up with you and assist in any way we can to ensure you are successful in you new arch supports. When you left our store, you left your supports on the counter against store staff advise. We are happy to send your supports back to you if you can please call us and give us your address. Please call *********** at ************ to make arrangements. Our Store Manager spoke to you on 3/16/25 and offered to send your supports back but you refused at that time.
Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist. Shoes and cushions only eligible for exchange or credit if unworn. As offered in the previous communication,we would love to schedule a time for a refit to achieve the original goal that brought you into the store.
Customer Answer
Date: 03/27/2025
Complaint: 22913043
I am rejecting this response because:The response is untrue and a fabrication by the store.
The product was left with the sales agent who stated the manager would issue the return when she returned in a few hours.
Not only did you not issue the return, you KEPT the product for 4 months without contacting me. Let me repeat this. You kept the product for 4 months until I returned to find out why the refund was not issued.
Any reasonable person, since you kept the product for 4 months and did not call me, would assume you issued the return. The issue that brought me to the store has resolved and since you both kept the product and did not issue the return, you are at fault for what would be called fraud.
BBB step up and assist with the fraud by the store.
A store cannot both keep a product for months and keep the money as well. I have no need for the product you received in return and demand a refund
Sincerely,
******** ****** MDInitial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of purchase 2/12/25 I was hopeful with the purchase of my insoles, but with the rigorous work schedule that I explained to the salesperson, I am unable to wear the insoles without experiencing worse pain than I started with. I reached out to the store the next day asking for a refund and they said they dont do refunds. I was under the impression with well make it right if youre spending $1700-$1800 that a refund wasnt out of the question. We ended up paying $2571.83 for the 3 insoles in the set plus an extra pair and I dont even know why?? I would like to return the insoles and I will keep the tennis shoes that I bought. I dont see anything that I signed that says no refunds. If there is a strict no refund policy it should be something that is gone over and signed. The bottom of my receipt says: we ensure success with your arch supports by offering exchanges if needed, as determined by your specialist. Shoes and cushions only eligible for exchange or credit if unworn.Business Response
Date: 02/19/2025
We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.Initial Complaint
Date:01/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Deceiving information from sale people by not telling anyone there is no cash returns . Just give you more sets of inserts . On my third set now in four weeks and will see if they work they have yet to make my feet better and they hurt worse **** when I went in the beginning they Dont say anything about no cash refundsCustomer Answer
Date: 02/09/2025
The good feet store I have done business With is located at ******************************.Business Response
Date: 02/14/2025
We have an Exchange Policy as noted on the receipt, not a Refund Policy. Our Specialists are trained to review the exchange policy when asked.
Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist. Shoes and cushions only eligible for exchange or credit if unworn. As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.Initial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged for orthotic insert that caused blisters on my toe after 4 days. The sales person is very high pressure. I was also charged $50 for insoles that I was told initially would be freewith purchase of the orthotic insert ( which were $499). The in **** were $35 and sone sort of toe support was$15 total $50.when I got home I smelled a toxic order from the insoles. Immediately call the store to report. I also told them after walking all day with the orthodox arch support they rubbed blister on second toe of my right foot. I request refund. Was offered exchange. I was told No refund no exchanges. The smell is awful. Very toxic( like the insoles were treated with chemical.I cannot use these products ************ has high pressure sales tactic, in adequate products and nothing in writing about their refund policy .I have filed for a refund from my credit card. I was given anything in writing about refund policy. Please help me obtain refund for this product or direct me to how I might contact their corporate office.. I truly dont know why I was charged additional $50.Business Response
Date: 01/15/2025
We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.Initial Complaint
Date:12/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was looking for orthopedic insoles for my walking shoes since I am diabetic and 2 years ago broke my right foot. A nice salesman had me try some hard non flexible insoles and had me walk inside the store, a very short distance, the explanation and demonstration took 2 hours but he never mentioned the price. He explained they were lifetime warranted. When I went to pay he presented me a bill for $550.05 I immediately told him I could not afford to pay that much for 2 pieces of plastic, His answer was just apply for a CareCard and you won't even know you paid for them. Which I did he never said they were going to charge that price to the card through ***************He just said take them go for a good walk and if you don't like them we will exchange them. He put the receipt I am enclosing under the insoles in the bottom of the bag.I did just that, and after a short walk my foot felt as though it broke again. I brought them back and he exchanged them for a more flexible set. after walking with them on, my foot really hurt. So I brought them back washed both times to the store. The girl that was there this day told me they didn't take returns. I explained that the salesman NEVER told me that. She told me she would take them back in exchange for 10 pairs of $50.00 shoes which i didn't need or a foot massager that was far more expensive than the insoles. I told her: No Thank You and left the insoles in the store. She signed the invoice saying I left them at the store and showed me where at the bottom of an unsigned receipt by me says they are only eligible for exchange unworn. But the salesman told me and made me try them on in the store and told me to walk in them at home.I never signed anywhere saying I would purchase them. Never signed a receipt or nothing. I never agreed to buy them. I was on my 3rd visit that I was advised they were non returnable. I was not told that to begin with.I feel I am taken advantage of and entrapped since I am almost 80 years old.Business Response
Date: 01/15/2025
We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact your local store if you have questions. Thank you!Business Response
Date: 01/15/2025
We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact your local store if you have questions. Thank you!Customer Answer
Date: 01/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****
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