Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 8,076 Customer Reviews
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Review fromHayden L
Date: 10/29/2025
1 starTotal c*** No phone service so I can't call and get help, **************** not available. Have had nothing but c*** service since I signed on. Can't wait to cancel service. VERY disappointing! DON'T sign up with them! You will regret it!!Review fromHoward C J
Date: 10/29/2025
5 starsIm very satisfied with the results and information that was provided to me I will continue to be a member of Consumer Cellular and the staff are very helpful and professional, thank you ****** *.Review fromCynthia S
Date: 10/29/2025
5 starsMy new phone arrived quickly. It took some time to set it up, transfer data, etc. but now it is working fine.Review fromKimberly M
Date: 10/29/2025
2 starsI received my new iPhone from Consumer Cellular a week ago, and so far I have spent about 12 hours on the phone and actually driving to the store. I still dont have service on my new phone and Xfinity and Consumer Cellular cant seem to work out porting my number. After spending another hour on the phone yesterday with both companies I have been advised I need to go to the Xfinity store again and get a new port PIN . I got one when I ordered the phone, and another at the Xfinity store last week, now I will drive 45 minutes to the store again and get a new PIN, however I have little faith that that will solve the issue as it keeps getting rejected due to bad Zip code. Fortunately I signed up for two lines so I have a working phone, but in the meantime I have missed a week of texts and I doubt they can be recovered.Review fromJoan M
Date: 10/29/2025
4 starsThe order process was easy and I received my phone quickly. The upload was easy as well though adjusting to my new phone was a bit irritating. I think that's just the deal when you get a new phone.Review fromGary Q
Date: 10/28/2025
5 starsthanks for making my upgrade easy; i'm grateful for good customer service
Consumer Cellular
Date: 10/30/2025
Thanks so much! We're glad your upgrade was easy and that our team could provide great service. We appreciate your feedback!Review fromPaul F
Date: 10/28/2025
5 starsIt was much easier to get started with CC than it was to move my service from Cricket.Consumer Cellular
Date: 10/30/2025
Thanks for sharing your experience! We're glad getting started with CC was easier and that we could make the transition smooth for you. We appreciate your feedback!Review fromlisa a
Date: 10/28/2025
5 starsPhone arrived quickly, reasonably priced, easy to activate, wish the app has more optionsConsumer Cellular
Date: 10/30/2025
Thanks for your feedback! We're glad the phone arrived quickly, was easy to activate, and priced right.Review fromPat D
Date: 10/28/2025
4 starsEverything went very well until I tried to set up my phone. The directions were not broken down enough for me to complete the set up. Since, I'm a visual learner, I went to a Target tech and this particular store does not service consumer cellular anymore. Went to another Target and got the help I needed. This is in the **** MN area. We need more brick and mortar stores for hands on help and a productConsumer Cellular
Date: 10/30/2025
Thank you for your honest feedback. We're glad you were able to get the help you needed, and we understand how important clear setup instructions and hands-on support areespecially for visual learners. Your experience highlights the need for more in-person assistance options, and well be sure to share this with our team. We appreciate you taking the time to share your experience from the *********** area!Review fromJoseph C
Date: 10/28/2025
5 starsHad to call customer service for minor issue, otherwise no real problemsConsumer Cellular
Date: 10/30/2025
Thanks for your feedback! We're glad everything went smoothly overall and appreciate you reaching out to customer service for support. We're here whenever you need us!
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