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Business Profile

Online Retailer

Trending Custom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.38

Average of 146 Customer Reviews

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Review Details

  • Kathleen D

    Date: 11/03/2022

    VERY DISAPPOINTING I ordered customized horse ornaments. I received a phone call saying that my order is suspicious, I did place the order and wish to continue with the order for gifts, PLEASE DO NOT CANCEL MY ORDER!!!!!!

    Trending Custom

    Date: 11/07/2022

    Hi ********, please don't worry, after receiving your confirmation about your order, we submitted it right away and your order is on the way to you now. Regarding the call from **, please kindly note that we just want to make sure that the oreder was made by you and there's no fraudulent. Should you have further questions about your order, please kindly contact us at ********************************* We are always here to help!Take care and have a nice day!

  • s. t.

    Date: 10/17/2022

    I ordered one set of 2 coffee cups. They sent me 4 and billed me for 4. I reached out to the company and they refused to acknowledge their error. I have a receipt that shows 2 cups. Their customer service is terrible, Buyer beware!

    Trending Custom

    Date: 10/18/2022

    Hi *****, Thank you for taking the time to review us on BBB! We sincerely apologize for the confusion you have encountered. Kindly note that we only fulfill your order based on the information submitted on our system, and your order includes 2 x Set of 2 = 4 Mugs. However, we understand we should take responsibility for this unintentional mistake. After checking, we see that our agents are processing a refund on your order to make up for your experience this time. Rest assured that we will let our team know your feedback and we are trying our best to avoid the same problem happening again for your future orders. Please wait a bit more to see the amount back into your account. Should you have any questions, please feel free to contact us at ********************************* Our apologies once again for the unexpected problem and wish you all the best! Regards,Trending Custom

    s. t.

    Date: 10/18/2022

    Trending Custom has reached out to me and has mad an offer to compensate for the misunderstanding in the order. I appreciate their willingness to work with me. I will continue to be their customer. I thank them for their 100%!customer service.

  • Patty K

    Date: 10/13/2022

    Wow! Just received my order and all 3 shirts are horrible! The quality of the shirt is so cheap and the printing and the printing although accurate soaked into the shirt so instructions it looks faded and weathered already and the sizes are terrible I ordered a 2 ax and they're so small that if I wash them now shrink and I won't be able to wear them at all. I spent way too much money from this place and I want my money back this is ridiculous.

    Trending Custom

    Date: 10/17/2022

    Hi *****, Thank you for taking the time to review us on BBB! We sincerely apologize if our products failed to meet your expectations. Weve contacted you via your email and are open to send a free replacement to make the thing right for you. This sizing issue is unusual and we are trying our best to avoid the same problem happening again for your future orders. Please kindly get back to us and let us know your decision. Our apologies once again for your experience this time and look forward to hearing from you. Best Regards,Trending Custom

    Trending Custom

    Date: 10/17/2022

    Hi *****, Thank you for taking the time to review us on BBB! We sincerely apologize if our products failed to meet your expectations. Weve contacted you via your email and are open to send a free replacement to make the thing right for you. This sizing issue is unusual and we are trying our best to avoid the same problem happening again for your future orders. Please kindly get back to us and let us know your decision. Our apologies once again for your experience this time and look forward to hearing from you. Best Regards,Trending Custom

  • Kathy S

    Date: 09/26/2022

    I ordered a custom flag and they sent me somebody else's flag. A month later I'm still waiting for the replacement. Terrible customer service when the mistake is theirs. Also, the quality is way worse than the pictures.

  • Marvin A

    Date: 09/08/2022

    I ordered a Grandmother T-shirt and was sent the wrong one that had none of my kids on it. I have written 4 emails to them now with no reply. All I want is the shirt I ordered with my grandkid names on it.

    Trending Custom

    Date: 09/10/2022

    Hi *****,Thank you for contacting Trending Custom on BBB!Firstly, we are sorry for the problem of your order. Regarding the communication issue, I see that each of your concern was already addressed by our agents via your private email at ********************** and we are still awaiting for your confirmation to get a replacement. Please kindly check your inbox or spam folder if it might go there. We will also schedule a call to you so please kindly monitor your phone within the next 24 hours. We sincerely apologize for any inconvenience and look forward to hearing from you. You can also direct us at ******************************** to get further assistance.Thanks and best regards,Trending Custom.

  • Maureen W

    Date: 09/04/2022

    Ordered 3 items never got items or confitmation email charged my **** card on 8/23/22 .where are my items?

    Trending Custom

    Date: 09/07/2022

    Hi *******,Thank you for taking the time to review us. We have checked your order, which was placed under your email address, and see that it was marked as Delivered on September 6 in **********. We hope you enjoy your purchase and will continue to support us in the near future.Please kindly let us know any issue with your package by sending an email to ******************************** and we will give further support right away. We look forward to assisting further!

    Trending Custom

    Date: 09/07/2022

    Hi *******, Thank you for taking the time to review us. We have checked your order, which was placed under your email address, and see that it was marked as Delivered on September 6 in **********. We hope you enjoy your purchase and will continue to support us in the near future. Please kindly let us know any issue with your package by sending an email to ******************************** and we will give further support right away. We look forward to assisting further!

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