At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- Redmond, OR 97756-9411
- BBB File Opened:
- 4/21/2023
- Years in Business:
- 8
- Business Started:
- 11/9/2015
- Business Incorporated:
- 1/16/2006
- Accredited Since:
- 4/25/2023
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- TAC Transportation, Inc.
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Anthony Ferro, President
- Lori Markle, Secretary
- Contact Information
Principal
- Mr. Anthony Ferro, President
Customer Contact
- Mr. Anthony Ferro, President
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Christopher D
11/03/2023
![](https://m.bbb.org/prod/ProfileImages/2023/4990ecb8-172a-4065-9be6-b204e0ce842e.jpg?tx=w_46)
Pacific Crest Bus Lines Response
03/25/2024
We want to acknowledge the professionalism of our driver during this unfortunate incident. Our drivers are trained to handle emergencies with the utmost care and professionalism, and we're glad to hear this was reflected in your experience. Please know that, in line with our company and ODOT (****** Department of Transportation) procedures, our drivers are not equipped to change tires. This task is handled by specialized tire companies to ensure the safety and security of our passengers and staff.
On the day of your incident, our on-call tire service provider was overwhelmed with roadside emergencies, leading to the unfortunate delay in reaching your location. We understand how frustrating this wait must have been, especially without immediate solutions in sight.
We want to assure you that our buses undergo rigorous maintenance checks to ensure their safety and reliability. However, road conditions and unforeseen debris are factors beyond our control that can lead to tire punctures despite our best efforts. We are continuously exploring ways to minimize the impact of such incidents and improve our emergency response times.
We deeply regret that this incident occurred and the discomfort it caused to you and other passengers. Your safety and comfort are paramount to us, and we are committed to learning from this incident to prevent similar situations in the future.
Thank you again for bringing this matter to our attention. We are committed to providing a safe, reliable, and comfortable travel experience for all our passengers.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.