Business ProfileforGlatz Jewelry

I took three watches for battery replacements over the course of one year. Each battery replacment came with a 3 year warranty. The battery needed replaced in the citizen watch twice, and was replaced once according to my records. The battery needed replaced in the USW watch recently. I dropped off these two watches on 9.20.22 for replacement of the batteries under the 3 year warranty, at which time I was given a claim receipt that stated there would be no charge upon pickup. Upon pickup, 9.22.22, I was told I would have to pay for both batteries at $31.80, and that these new batteries would not have a 3 year warranty. Mr. Dale G****, the owner, stated that these were replaced before and that it was my watches causing the batteries to go bad. The USW watch had no previous replacements under the 3 year warranty according to my records. Mr. Dale G**** refused to honor the warranties, and insisted I pay for the two replacement batteries. When I went to hand him my credit card while being upfront and telling him I would dispute the charge, he then refused to allow me to pay for the batteries, that should have been under warranty to begin with. Instead, he told me I had two options: Either give him back the watches so he could take out the batteries, or he would call the authorities on me if I walked out with my watches. We went back-and-forth several times as I tried to pay for these two batteries, but he kept refusing my credit card payment. Finally, I had no choice but to give him back the 2 watches so that he could remove the batteries, and he did. This experience has been so upsetting to me, as Mr. G**** made it out like I was a thief, threatening to turn me into the authorities, while I was only trying to claim what I had the legal rights to claim: 2 replacement batteries under warranty. I am requesting a refund for $31.80, the original price of the batteries with a 3 year warranty, and an apology from G****. Thank you.