Reviews
Customer Review Ratings
Average of 150 Customer Reviews
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Review fromFaith K
Date: 10/27/2023
1 starFaith K
Date: 10/27/2023
May I suggest not using usps? Not y’all’s fault, but my contacts say delivered to a locked box that was empty. I never got them. The part where it feels like poor customer service is I had to make an appointment to tell you all. There was no live answer help. Contacts aren’t a big deal to list, but I’m an attempted murder survivor in hiding till trial. It was everything I could do to afford them and am waiting almost another 24 hours just to report them missing.
WebEyeCare, Inc.
Date: 10/30/2023
Thank you for your feedback. Per our recorded conversation of your VIP call, a new order was shipped out to you. Once tracking information is available, it will be emailed to you.Review fromMichelle G.
Date: 10/08/2023
5 starsMichelle G.
Date: 10/08/2023
Pretty smoothe transaction. Used them for the first time. Only downfall is the huge “service fee”, after adding items to the cart. Didn’t like that surprise. The main reason I ordered through them is that they were a little cheaper than wallie world & the other “W” drug store & they offered expedited shipping, where no one else did. Contacts were delivered on time. Everything correct & I’m good to go!WebEyeCare, Inc.
Date: 10/10/2023
Thank you so much for your feedback!Review fromNathan L.
Date: 10/06/2023
1 starNathan L.
Date: 10/06/2023
Deceptive pricing. Like a few other competitors, they surprise you with a processing fee at the final stage of checkout that jacks the total up by about 50%. (In my case, an extra $47 on a $120 subtotal.) They cheekily call this transparency in pricing. Really? No, transparent pricing would be disclosing these fees up front, not as a surprise right before the credit card number gets taken.WebEyeCare, Inc.
Date: 10/09/2023
Hello. We understand the frustration - fees are everywhere online. On various search platforms, it's typical for sellers to have the product price listed separately from any handling or processing fees. We do try to be as up-front about ours as possible by listing the charges separately in the Cart. Whether we have a higher per-box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!Review fromEDWARD L
Date: 10/06/2023
5 starsEDWARD L
Date: 10/06/2023
Very Easy to buy! The Review by Pia A. on 29 Sep 2023review stating Very Easy to buy! The Very Easy to buy! The package arrived very fast, and the price was very good! Recommend!WebEyeCare, Inc.
Date: 10/09/2023
We're so glad you enjoyed your ordering experience!Review fromJose V
Date: 09/08/2023
5 starsJose V
Date: 09/08/2023
Easy to order, fast delivery, I will order again and I'll sure recomend. My order # 91173756WebEyeCare, Inc.
Date: 09/11/2023
We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)Review fromLeslie T
Date: 09/05/2023
5 starsLeslie T
Date: 09/05/2023
Extremely impressed. Not only do you have the best pricing, but you also have exemplary customer service. I appreciated the follow-up emails confirming order and letting me know when the contacts would ship. I saved more than $100 and had them on hand 3 weeks sooner than had I ordered from my eye doctor! Order #91170972WebEyeCare, Inc.
Date: 09/06/2023
We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)Review fromMax J
Date: 08/31/2023
1 starMax J
Date: 08/31/2023
This is a very poorly run company. The employ people in the Philippines, which I think is great, but here is the issue. Their leadership treats their Philippine staff terribly. They tell their staff to lie to the customer. I placed an order, was promised by their leadership that I'd receive my contacts on a certain day. That didn't happen. Then they told me to place another order that I'd pay for to get over-night shipping since I was in an emergency situation needing more contacts. I did that and they told me I could send back 1 box of contacts from the original order. I sent back the other box after the original order arrived. I was then not refunded the entire amount and I'm getting the run-around from their Filipino staff because their leadership does not care. Run far away from this company - they are slimey, scammy, slummy, and worst of all, treat their Filipino staff terribly. Awful leadership at this company.WebEyeCare, Inc.
Date: 09/01/2023
We do apologize for your less-than-ideal experience as we pride ourselves on excellent customer service. Your review has been submitted to our customer service management team.Review fromVanessa B
Date: 08/27/2023
5 starsVanessa B
Date: 08/27/2023
Fast delivery, easy to order now. Not very expensive to buy. Way easy to Oder your self.WebEyeCare, Inc.
Date: 08/29/2023
We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)Review fromMarilyn S
Date: 08/20/2023
5 starsMarilyn S
Date: 08/20/2023
Easy process for ordering, and the order arrived on time.WebEyeCare, Inc.
Date: 08/21/2023
We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)Review fromBonnie D
Date: 08/05/2023
5 starsBonnie D
Date: 08/05/2023
My Order was delivered quickly ….today…..appears to be as I ordered!WebEyeCare, Inc.
Date: 08/08/2023
We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)
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