Reviews
Customer Review Ratings
Average of 149 Customer Reviews
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Review fromMichael S
Date: 05/26/2023
5 starsMichael S
Date: 05/26/2023
Awesome!! Easy ordering and processing. Really fast shipping!! The Best!!
WebEyeCare, Inc.
Date: 05/30/2023
We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)Review fromSally S
Date: 05/06/2023
5 starsSally S
Date: 05/06/2023
Yay!!! Great prices!! Great service and selection! Very happy with the whole process!WebEyeCare, Inc.
Date: 05/08/2023
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!Review fromLeanne C
Date: 05/04/2023
5 starsLeanne C
Date: 05/04/2023
You guys have great prices & great customer service. Everything arrived fast & correct. Thanks!WebEyeCare, Inc.
Date: 05/05/2023
Thank you so much for your feedback and recommendation. We're so glad you enjoyed your ordering experience.WebEyeCare, Inc.
Date: 05/08/2023
Thank you so much for your feedback and recommendation. We're so glad you enjoyed your ordering experience.Review fromTony T
Date: 03/24/2023
1 starTony T
Date: 03/24/2023
I placed my order online and it asked if I wanted to upload my prescription or use an existing one. I chose existing prescription. The store did not offer any other options and took me to checkout and I paid for the items. However, the next day I logged in to check the status and I noticed the add power was wrong and not filled according to the prescription. I called them to inform them that the add power was wrong but they claimed it already had a tracking number (even though it said pending in web store). I would have to wait to receive the item then return it unopened before they would ship the correct prescription. This was going to add two weeks where I would be without contacts. I asked how this happened and the person on the phone LIED to me by saying that the add power was what was on my prescription. I said lets look at the prescription together line by line and lo and behold my prescription was correct and WebEye Care was wrong, Knowing she was caught in lie, the customer service rep said I entered the wrong info. Well, all I entered was the product, quantity and chose "use existing prescription" and it never asked for diopter or add powers. Once the prescription was chosen it took me directly to checkout. So, being lied to is annoying , not filling my prescription as written could be illegal and unethical.WebEyeCare, Inc.
Date: 03/27/2023
We do sincerely apologize for any inconvenience caused. Our customer service management staff has been alerted to the issue that occurred for quality and re-training purposes. For additional assistance, please contact ******************* or ***** *********Review fromReynold S
Date: 03/16/2023
5 starsReynold S
Date: 03/16/2023
Excellent customer service. The contact.s arrived soon after I orderedWebEyeCare, Inc.
Date: 03/17/2023
Thank you for recommending WebEyeCare! We are glad to hear that you enjoyed your ordering experience and look forward to serving you again.Review fromGary H
Date: 03/07/2023
5 starsGary H
Date: 03/07/2023
Easy ordering. Everything came just as ordered. Very competitive pricing.Highly recommend!!WebEyeCare, Inc.
Date: 03/09/2023
Thank you so much for your kind words and recommendation! We greatly appreciate it!Review fromRobert O
Date: 02/16/2023
1 starRobert O
Date: 02/16/2023
Very slow service, and worse yet they don’t care and even removed my previous review from their own website, so doing it here where they can’t remove it. I sent back an un-opened box of lenses for exchange. After they had received my shipment to them for 5 days i reached out asking what the status of the exchange was. They said it takes up-to 28 days to process a exchange! What, 28 days?? If i went to a retail store i could exchange in 5 minutes or less. This is prescription eye wear, your customers cannot wait 28 days for you to do something that literally takes a few minutes to do at best.WebEyeCare, Inc.
Date: 02/16/2023
Hello. We sincerely apologize for the less than ideal experience you've had. With shipping times included, returns/exchanges can take anywhere from 2 - 4 weeks to complete if the replacement product is in stock. We have submitted all of your reviews to management for investigation. Thank you for your feedback.Review fromDeborah R
Date: 01/16/2023
1 starDeborah R
Date: 01/16/2023
Worst experience ever. Ordered contacts on 1/3/2023.They stated 5-7 business days for arrival. They never shipped.They kept saying they were shipping the next day as I contacted them. Today someone told me they were back ordered. Then when I asked for a supervisor they said they shipped. Still no email stating they are on the way. They tell me that they can’t cancel my order an order I don’t have but have been charged for.WebEyeCare, Inc.
Date: 01/17/2023
We are very sorry to hear this and apologize for any inconvenience you may have experienced. We greatly value customer feedback will ensure we remedy this. Thank you.Review fromJeff N
Date: 12/20/2022
5 starsJeff N
Date: 12/20/2022
Great place for contacts. Got a prescription changed and they took back the unopened box of 24 I had purchased, provided a credit and I was able to get a new set in less than 2 weeks.WebEyeCare, Inc.
Date: 12/21/2022
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!Review fromSue Z
Date: 10/28/2022
5 starsSue Z
Date: 10/28/2022
Easy to use and great prices. My contacts were delivered in under a week. I highly recommendWebEyeCare, Inc.
Date: 10/31/2022
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!WebEyeCare, Inc.
Date: 11/03/2022
We are thrilled to hear that you have been pleased with your experience. Thank you for the recommendation and we look forward to serving you in the future!
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