Business Profile

Cable TVs

Armstrong Cable Services

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Armstrong Cable Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

55 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spoke to ***** at the customer service phone number yesterday(3/31 at and was advised my current bill was already paid and I was to get a refund. Today, I chatted with ******** on the website and was advised I owed money, $13.16. She talked to her manager, ****, and refused to assist with my concern. No solution was offered, and one of the individuals is billing me incorrectly. According to *****, my new bill isnt due until 4/24, which means I am owed a credit, and I was charged. Please help me get the issue corrected.
Business Response
Date: 04/09/2025
Dear Better Business Bureau:
Thank you for bringing to our attention inquiries customers may have about our ********************.
A supervisor thoroughly investigated Mr. ******** billing concerns as detailed in his
communication with your office. We reviewed the notes on his account, the billing ledger, and his
conversation with our customer service representative.
Due to the miscommunication, we credited Mr. ******** account $13.16. He is aware that he
needs to return his equipment. Once he returns the equipment, $300.00 will be removed from his
account. Then he will receive a refund check in the mail for $13.16.
We apologize for the inconvenience and appreciate Mr. ******** patience as we worked to resolve
this issue.
Thank you, again, for bringing this matter to our attention.
Sincerely,
***** A. ****
Vice President, Regulatory
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 25th of last month Armstrong sent a subcontractor to my address to hook up fiber Internet. While doing the install in single digit temperatures, he broke a piece of my siding and left without completing the installation.. Armstrong is near impossible to get a hold of and I have no ETA as to when this will be fixed.. as I never received a call back like they said I would. Water is getting in behind my siding and penetrating the sheathing when it rains. This should have been addressed ****. I would like $500 for the damages as that is what I have been quoted..
Business Response
Date: 03/28/2025
Dear Better Business Bureau:
Thank you for bringing to our attention inquiries customers may have about our ********************.
A supervisor thoroughly investigated Mr. ****** concerns as detailed in his communication with
your office. Mr. ***** has been compensated for the damage to his homes siding. Upgrading
customers to our enhanced fiber network can be disruptive, but we strive to treat our customers
property with the utmost care and respect. We apologize for the inconvenience and appreciate Mr.
****** patience as we worked to resolve his concerns.
Should Mr. ***** have any additional questions he can contact our 24/7 customer service center
at ************. We have added notes to his account so a representative can assist him
expeditiously.
Thank you, again, for bringing this matter to our attention.
Sincerely,
***** A. ****
Vice President, Regulatory
Initial Complaint
Date:02/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered cable TV and internet service from Armstrong on 2/4/25, and I was told that the total cost would be $118.30 per month. My first billing statement was generated on 2/5/25, and notifies me that the cost will increase to $134.40 per month. They lied to me about the cost of these services.
Business Response
Date: 02/27/2025
Dear Better Business Bureau:
We genuinely appreciate you bringing to our attention inquiries customers may have about our
pricing and services.
Mr. **** received a notification on his 2/5/25 statement that his rates would be adjusted on his next
billing statement. However, we did not inform him of this rate adjustment when we spoke to him on
2/3/25, two days prior to his statement generating.
A supervisor has spoken with Mr. **** and explained that his internet rate is not affected by our
annual rate adjustment since he is on 12-month promotion. Additionally, EXP Stream charges will
not change. He is aware that his video service rate will increase by $5.00.
As a courtesy, we will apply a $5.00 credit to Mr. ***** account for the next three months. Mr. ********** satisfied with this outcome, and we appreciate his patience and understanding.
Thank you for bringing this matter to our attention. We are happy we could help Mr. **** and we
apologize for the inconvenience.
Sincerely,
***** A. ****
Vice President, Regulatory
Initial Complaint
Date:02/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paying for internet speeds that I am.not getting contacted company several times to be told.its an issue on their end that will take months to fix and will.not compensate me so I'm paying full price for not even half of what I'm getting
Business Response
Date: 02/27/2025
Dear Better Business Bureau:
We genuinely appreciate you bringing to our attention inquiries customers may have about our
********************.
We attempted to contact Mr. ************************ concerning the issues raised in his communication with
your office. A supervisor left him a detailed voice message explaining options available to address
his speed concerns. Unfortunately, Mr. ************************ has not returned our call.
We understand that our services are important to our customers. Providing a fast, safe, and reliable
internet connection is a top priority at Armstrong. We are hopeful Mr. ************************ will contact us soon
so we can assist him.
Again, thank you for bringing this matter to our attention.
Sincerely,
***** A. ****
Vice President, Regulatory
Customer Answer
Date: 02/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is a lie they left me no voicemail I have spoken to several supervisors that say there are issues and no eta on a fix for the issues and I have to continue to pay full price for bot even half the speeds I'm paying for told it could take months to fix and sorry keep.paying full price

Regards,

****** Lemaster
Business Response
Date: 03/06/2025
Dear Better Business Bureau:
Thank you for making us aware of Mr. ************************* recent communication with your office.
On 2/27/25, our **************** Director of Administration spoke with Mr. ************************ to discuss
options available to address his internet speed concerns. We adjusted his internet service level,
and as a courtesy, applied a 6-month promotion to his account. This area is scheduled for a
network upgrade which should improve his broadband experience. Once we have additional
information on the status of the upgrade, we will share it with him.
Mr. ************************ is satisfied with this outcome and we are happy we could help.
Thank you, again, for bringing this matter to our attention.
Sincerely,
***** A. ****
Vice President, Regulatory
Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a complaint prior to this and the manager was very helpful and then I started having issues again and he wasnt as polite on the phone and will not return my calls I am paying around $240 a month for tv and internet and the tv does not work properly. I also have 2 different styles of tv boxes in the rooms with a lot of wires and have to use multiple remote controls for each tv the technician was out to my house and did not fix the problem now it seems as everyone at the company has given up on fixing issues but they are quick to want their money which is a ridiculous amount for the service I receive I would like to work out the issues and be able to watch my shows on tv I am a first responder and have to record most of the shows I watch only to come home and find out they will not play back properly. Thank you
Business Response
Date: 02/18/2025
Dear Better Business Bureau:
We genuinely appreciate you bringing to our attention inquiries customers may have about our
********************.
Our Operations Manager has spoken with Mr. ****** regarding the service issue he is experiencing
as detailed in his communication with your office. A service call has been scheduled for 2/18/25 to
further investigate his concerns. At that time, a premise technician will complete a thorough
inspection inside the home, and a maintenance technician will confirm that outside plant
equipment is working properly. Additionally, we will engage our corporate video operations team to
assist in trouble shooting.
We understand that our services are important to our customers. Service interruptions can be very
frustrating. Providing a fast, safe, and reliable internet connection is a top priority at Armstrong, and
we take any customer complaint very seriously. We appreciate Mr. ******* patience as we work to
resolve this issue.
Again, thank you for bringing this matter to our attention.
Sincerely,
***** A. ****
Vice President, Regulatory
Initial Complaint
Date:01/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cable company blocked signal of the playoff games on channel 4 on 01/13/2035. All other channel were working fine until I called and complained. I spoke to *******. Now the TV won't come on because I told her I was filing a complaint with BBB
Business Response
Date: 01/16/2025
RE: ****** ******
Case #*********
Dear Better Business Bureau:
We genuinely appreciate you bringing to our attention inquiries customers may have about our
********************.
On 1/13/25, Armstrong customers in two areas of our footprint experienced interference on
Channel 4. Unfortunately, ******************* area was impacted by these video interruptions.
The issue was immediately escalated to our video operations team and quickly resolved. We never
block programming or interfere with channel broadcasting. We understand that video interruptions
are disruptive and frustrating for our customers, and we pride ourselves in resolving them as soon
as possible.
Customers want a reliable video connection and the best TV programming available. Our goal is to
deliver a great viewing experience, and we apologize for the inconvenience this caused Ms. **************** you again for bringing this matter to our attention.
Sincerely,
***** A. ****
Initial Complaint
Date:12/27/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the last 6 months Ive been in constant contact with them attempting to get some resolution to the consistently substandard (well below what Im paying for) quality and frequent complete disconnects of service. With visit after visits from techs countless emails and eventually hooking up a second line completely with now 2 bills and services and the internet is STILL completely unstable. This is an ongoing issue and an issue that is costing me money as I need my internet to function at the level it should (Ive had internet at other places that functioned correctly), because my job requires it and the persistent issues make it so that I cant work. 6 months Ive been dealing with this politely and agreeably as possible but Im at my wits end.
Business Response
Date: 01/06/2025
RE: ****** *****
Case #********
Dear Better Business Bureau:

We genuinely appreciate you bringing to our attention inquiries customers may have about our
********************.
Our general manager thoroughly investigated Mr. ****** internet service concerns as detailed in
his communication with your office. A review of data usage indicates that Mr. ***** is streaming a
high volume of content at peak hours. His average daily data usage is eleven times greater than the
average usage for a sampling of five customers in the same node. While we pride ourselves in not
imposing data caps, excessive usage can cause intermittent service interruptions.
We notified Mr. ***** that Armstrong crews will be working in his area soon to upgrade services to
our enhanced fiber network. Although excessive streaming could still cause service interruptions,
we are hopeful that Mr. ***** will have a better service experience with our unmatched fiber
network.
Should Mr. ***** need to communicate with us further, we have added notes to his account so
others at Armstrong can address any questions expeditiously.
We understand that service interruptions can be very frustrating to our customers, and we
appreciate Mr. ****** patience.
Thank you again for bringing this matter to our attention.
Sincerely,
***** A. ****
Vice President, Regulatory
Customer Answer
Date: 01/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

****** *****
Initial Complaint
Date:11/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Armstrong cable had me take off from work for a window of 24 hours. They cancelled it without my knowledge. I called back and this company wants me to take off from work for another 24 hours. Internet controls my home. They have my money but say I have to travel to ******* to pick up my box. No technician in the area but I see there vans all over the place. I'm getting the run around from this company. It's called customer service, which they are lacking in
Business Response
Date: 12/11/2024
Dear Better Business Bureau:
We genuinely appreciate you bringing to our attention inquiries customers may have about our
********************.
We spoke with Mr. ******** regarding the service issues detailed in his communication with your
office. A service call was completed on 11/30/24, and our lead technician replaced the equipment
that was responsible for his internet connectivity issue. Mr. ******** is no longer experiencing
service interruptions.
Should Mr. ******** need to contact us in the future, we have added notes to his account, so
others at Armstrong can answer any questions expeditiously.
We understand that internet service disruptions can be very frustrating to our customers. We
appreciate Mr. ********* patience as we worked to address his concerns.
Sincerely,
***** A. ****
Vice President, Regulatory
Initial Complaint
Date:11/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Armstrong was my internet provider from July 2020-October 2022. During that time of service, the quality was subpar many times. This was during the height of the pandemic and we tried several different options to ensure WiFi coverage was adequate. Armstrong had provided plumes and a modem for the WiFi that did not work very well. After 12+ months of lackluster service, we purchased our own wifi system at cost for $400+ and the tech working on the service took the plume system back. We sold our home and moved to an area that did not have Armstrong service. I returned the modem in October of 2022. Fast forward to November 2024 - I inquired as we are moving back to ************* where Armstrong has been allowed a complete monopoly for internet service. Upon setting up an install on schedule, we were informed that they would not provide service unless we paid for the plumes equipment at $300 we previously didnt return.I spent hours on calls with employees - ********* did an escalation and agreed even calling me back the he could work with the local office to correct this and Id hear before the end of the week. I didnt hear back and had to call yet again to be told they wouldnt schedule me or do anything without the $300 payment. This is clearly because they know we have no other options in this area. I pleaded with the customer service agent and the supervisor who offered no support or options. I am forced to the predatory practice of Armstrong - who admits there were appointments and notes that wed bought our own system - to pay for equipment I dont have and havent used so I can work. This is after I never paid a bill late and have had not a speck on my credit report for collections through my entire credit history.Added photo as proof of my current own equipment that we invested in years ago.
Business Response
Date: 11/08/2024
November 5, 2024
Better Business Bureau
Serving ********************
****************************
******************
RE: ****** *****
Case # ********
Dear Better Business Bureau:
We genuinely appreciate you bringing to our attention inquiries customers may have about our
******************** and billing processes.
A supervisor has spoken with Ms. ***** regarding the concerns detailed in her communication with
your office. The customer premise equipment charges associated with Ms. ***** account are
accurate and consistent with our billing policies and procedures. The amount Ms. ***** paid for
the unreturned equipment is correct and a refund is not due.
Billing transparency is part of our customer service commitment at ********************, and we are happy to
answer questions and discuss our billing practices with customers.
Thank you for bringing this matter to our attention.
Initial Complaint
Date:10/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sometime in July, someone came to our house and informed us that new cables were going to be installed. Shortly after this, the yard was marked up with flags. I have had my yard flagged off and marked up since July, preventing me from maintaining the property. Toward the end of September, I called tech support and requested that they finish the job, or remove the flags before the Fall. A week or so after that, there were several more flags placed in the yard, paint in the yard, paint in the driveway, but no activity for about another 2 weeks. I went to the office in person and requested they finish the Job. Someone called and said they didn't know when they can finish and they were far behind and a bunch more excuses. A week after that they seemed to come prepared to finish the install. The cable they installed didn't work, so we called them again. Now there is a temporary wire strung the whole way across my yard. Last week two people showed up unannounced and began drilling holes in the side of my brick house with no notice scaring my wife and children. I confronted these men and asked them what the were doing, they could not speak english well enough to explain it, but I could tell it was probably the cable company. Since they were already drilling holes, I just left them alone. Later they told us someone would return that night or the next day to finish. It has been over a week and of course no-one has come. I now have my yard dug up, cables strung from the road the whole way across my yard and driveway, boxes hanging on my house with wires hanging out. No-one at the company seems to have any clue what is going on. I have since learned that Armstrong hired contractors to complete the work. It appears they have no oversight or management of them. This is negligence pure and simple. I can't even get a single point of contact to get an answer when they will be done, what work remains and how my property will be restored.
Business Response
Date: 11/08/2024
November 4, 2024 Better Business Bureau Serving ******************** *********************************************** RE: **** ******** Case # ******** Dear Better Business Bureau:We genuinely appreciate you bringing to our attention inquiries customers may have about our ********************** supervisor has spoken with Mr. ******** regarding the concerns detailed in his communication with your office. We explained that our employees should never drill or perform work at the side of a home unannounced. This has been addressed with our construction crew. Additionally, we are upgrading Mr. ********* services to our enhanced fiber network and removing the temporary line in his yard. Upon completion of this work, his property will be restored to its original condition.We understand that construction to improve our network can be very frustrating and disruptive to our customers. We appreciate Mr. ********* patience, and we are confident that he will be happy with his new fiber services.

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Armstrong Cable Services is NOT a BBB Accredited Business.