We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
Share
Business Profile

Cable TVs

Armstrong Cable Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Reviews

This profile includes reviews for Armstrong Cable Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Armstrong Cable Services has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.2

    Average of 44 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Cody R

      Date: 05/04/2025

      Internet is consistently down, I have called multiple times. Id consider Brightspeed.

    • Tom B

      Date: 04/15/2025

      I had a terrible experience with Armstrong. Their internet equipment seems very outdated compared to Xfinity and ********* I had an issue pop up within the first week where I had to call for a technician to fix the modem. Never received a phone call and after 3 hours of waiting I called and the customer service *** notified me that my appointment had been canceled because no one was home. Weeks later I found a door tag on my garage door from Armstrong. At this point I had **************** for a week but paid for two months and was ready to move on and cancel my service. When I called back to cancel the customer service *** told me that the serviceman called me, which never happened, and hey mistakes happen and I should be more forgiving. They asked me who I was switching to and I should consider how Armstrong is a small business and not support a larger company. I own a small business and love supporting small business and I also value receiving some value for the service I am paying for. I hope that you can learn from my ****** and avoid this disappointing experience.

    • Trent N

      Date: 03/25/2025

      If I could leave 0 stars for Armstrong I would. ******* company, over priced and ******* customer support.

    • Andrew D

      Date: 11/14/2024

      Had a mix up on an install date they pulled people from other projects and was able to do a large install that same day it was scheduled without me having to miss another day's work worked fast and immediate to fix the problem great people great service thank you Armstrong you're very satisfied customer ******

    • Nathan W

      Date: 11/12/2024

      I have had zoom internet at the premium 1 gig for over a year now with instability issues stemming for over ************************************************************************************************ a very populated area. multiple equipment replacements, drop re-runs from the pole and firmware rollbacks due to bad/poor equipment and firmware instability. would not recommend Armstrong due to prices, stability, and other options at a lower cost and quality

    • Chase T

      Date: 11/12/2024

      I recently moved into a new place 3 days ago and got the zoom extreme package which promises up to 1000mbps. When attempting online gaming, it was completely unusable. I had this issue at my last residence and it took more than a month to fix. This company has a monopoly in the area, at least ********, as far as I know. They signed me up and got me running without disclaiming how obviously bad their infrastructure is. I cannot believe I will be fighting this issue again. (I moved .3 miles away)... Companies of this size have the resources to evaluate their infrastructure and plan ahead to handle their user base. ******************** has ALWAYS chosen not to until their customers complain, because who will they go to if not them? No one! Armstrong is literally the South Park cable company from the TV show. I suggest looking that up on *******.

    • Jay F

      Date: 10/31/2024

      Jay F

      Date: 10/31/2024

      Great affordable price , however was charged for six months of cable service and without my permission. I relocated and still was charged October 1 2024 for services not used. All I want is my refunded for the six months. Located the account from . All the mail was returned to your company because I relocated months ago and check the data no usage since June 2004. REACH OUT TO ** . I have Linked in with the President and Ceo of this company and still no response

      Armstrong Cable Services

      Date: 11/01/2024

      We would be happy to assist you but will need your account information. Can you please contact us at ************** so we can resolve?

    • Michael W

      Date: 08/30/2024

      Had called Armstrong to discuss bill and after a while the message I received was that they were moving to a priority slot. Immediately after they hung up. Tried to contact them chat on customer service several times they also ended **** or indicated other issues. Not sure why I as a paying customer why I am having such difficulty reaching someone. I know we are all busy but to hang up on the phone call or to disconnect me from chat is troubling.

    • Jessica B

      Date: 08/24/2024

      A former 5-star company got greedy and now there is literally nothing a customer can do and they know it. A few years back they heavily invested in the failed 'pod' tech for full home internet and now, literally a speed akin to 1998 dial up is what we get in the second floor of the home. Any calls made to their service line are met by a kind but clearly inexperienced young man or woman who is painfully reading from a script and all they offer is to 'unplug/replug' the pod and occasionally offer to reset the signal.What is wild to me is that 90% of the time they reset the signal, the service is markedly better, then fails again within a week. Is this a 'sharing/stealing' bandwith issue? I will never know as the techs *actually* tell you they have no idea and at the end suggest you can get routers for the home again, but now at an inflated cost compared to their 'superior' pods.Utter nonsense. They should be investigated - a company with such a good track record to change so horridly and so quickly - something doesnt add up here...

    • Christine C

      Date: 08/20/2024

      They have the worst customer service ever. 3 year contracts and if you move and it is out of their service area they will not let you out of your contract. They force you to pay 100 percent for service that they can't provide. NO other internet service has strict contracts like this. It's taking your money and not providing a sevice. I moved 5 miles away and it was out of their "footprint" and they are still going to charge me for 2 more years for service that they can't provide me. I will be paying double for internet for years now.

    Armstrong Cable Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.