Complaints

This profile includes complaints for M@C Discount's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  M@C Discount

  Butler, PA 16001

  
• 

  M@C Discount

  590 Pittsburgh Mills Cir Tarentum, PA 15084-3853

  
• 

  M@C Discount

  800 Vista Park Dr Crafton, PA 15205

  
• 

  M@C Discount

  1465 S Hawkins Ave Akron, OH 44305

  
• 

  M@C Discount

  56104 National Rd Bridgeport, OH 43912

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won items and trying to pay for them but the system wasnt working and I got just a spinning circle as if it was trying to work. Ive called over 5 times in the past week trying to pay for and pick up my items. No one is calling me back so I can solve these issues. I also paid an extra 25$ trying to reinstate items so that I could pay and the site still wouldnt let me pay for my items. Very poor customer service. I shouldnt have to call 5 times just to try to get a hold of someone AND send an email with no return call or email.

  Business Response

  Date: 05/20/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  Customer always have 3 business days, from close of auction, to pay for and pick up and item. If they do not pay the invoice in that time, the invoice would go into abandonment. If that does happen, and if approved by accounting, the customer would have to pay a reactivation fee. 
  According to our records, we received an email from this customer around May 16th. Our first phone call, on records, was from about 630 PM on May 14th. The auction closed on the 11th of May. That would have made the last day to pay for this invoice the 14th and customer service is only available until 6 pm EDT. 
  We are very sorry, but the only option would have been the reactivation fee. If the customer had reached out sooner, there may have been something we could have done. Thank you. 

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction for a **** receiver. (Lot #****F) I picked up the item and when I got home realized that the box was accurate but the receiver inside the box was an 8 year old model (not the same as listed in the auction.) I returned the receiver and was refunded all of my money except for the buyers protection. The next day I saw the receiver relisted incorrectly as the newer model. (Lot #****S) I called customer service to inform them and request refund for my buyers protection as they continue to falsely list this item and charge buyers protection when the buyer finds out its fraudulent, despite me informing them of the mischaracterization. The auction was never taken down, someone else won the item, and presumably returned it because it is currently listed again as the fraudulent specification. (Lot #****S) Buyers protection should not be charged when the item advertised is not the item being sold.

  Business Response

  Date: 05/20/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference. 
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  We took a look at this item and we are not exactly sure as to why the customer believes this item was different? In the auction images, we have a picture of the S/N number of the item and it matched the listing of the item. With the item being refunded with the assurance, we do believe the warehouse saw the same thing and the item is correct. Thank you. 

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complete mislabeled products. Please read the complaints on ******. Like new mean like new. Their interpretation of like new is possibly damages which 5 of the products I purchased were and one was just a complete lie. A for this company is insulting from and institute that is supposed to be there for consumer protection. My pictures are only for the one that was a complete lie. It was only the base.

  Business Response

  Date: 05/12/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box and "Like New" condition codes here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  2.10.1 Like New - These are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness. For items that are marked Like New a bidder must examine the item thoroughly when claiming (pick-up) the item. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to MAC prior to leaving the premises. Once the bidder has left the premises with the item, MAC cannot issue any refund for issues arising with the item.MAC may offer credit on future purchases for all Like New items with discovered defects, not including buyer remorse.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have delt with a company ******* their customer service is absolutely awful. When you try and contact them they never get back if anything you will get one then they will ignore the rest when they know its a bad situation. They sell overly used products without any care knowing as soon as the item is in the customers hands they will end up throwing it away with how bad it is. They also knowingly sell broken items labeling them LIKE NEW. I want my money back for all the issues. One more thing is that the app will tell you you have put a hold on the item but it never does it ends up taking the item after the false belief of having it held for pick up

  Business Response

  Date: 05/07/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box and "Like New" condition codes here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  2.10.1 Like New - These are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness. For items that are marked Like New a bidder must examine the item thoroughly when claiming (pick-up) the item. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to MAC prior to leaving the premises. Once the bidder has left the premises with the item, MAC cannot issue any refund for issues arising with the item.MAC may offer credit on future purchases for all Like New items with discovered defects, not including buyer remorse.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager. 
  In regards to the hold issue, we do not see any attempts to place items on hold recently with the exception of one item won on the 27th of April. We have requested more information from the customer via email. It does look like a representative was corresponding with this customer as well. 
  Thank you. 

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* sell returned items I understand that but I thinks that they should not sell items like opened water filters. Not sure if this is a legit complaint I understand that we can go look at the item before we bid. I just think it is very unsanitary to have open filters that they know are open for sale. I also had some that someone resealed and it had mold in it.

  Business Response

  Date: 05/06/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager. 
  If a customer ever has any questions or concerns, they are always able to reach out to our customer service department. **************** is available Monday through Friday 10am-6pm EST. The email address is ************ and the phone number is ************. Thank you.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bid on a pallet of items after going to look at them, they were all there and not damaged at that time before bid finalized. Went to pick up, power was out, employees had to bring stuff out. The first time they came out the *** said please give me your lot number again as it must have been written down wrong second time she came out she said let me see the number again, 3rd time she brought out the pallet and stated i need to see the picture of it as they must have changed the lot number. She then said this is it. As we unloaded it we noticed everything in it was damaged and most things were missing, dyson vacuum, 2 irobots, electric stovetop, there was a ****** box with the front there and nothing else, no mulching blades, no nosltagic popcorn maker, though there was something that resembled a regular popcorn maker or kitchen appliance of some sort but it was crushed. This pallet i believe was not the correct pallet. We spoke while there to the manager **** and he said because of the power being out and the amount of people there he could not come look at what was going on. He and one of the other supervisors told us to call the customer service number and explain everything so they could work on a refund. **************** stated they could *** do anything as we did not by the warranty. However we were not getting the pallet we paid for.

  Business Response

  Date: 05/07/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I am going to cite our pallet policy for reference.
  2.9. Shortage or Damage Claims - No shortage or damage claims will be allowed after the items have been removed from the premises (see section 2.10). *** shall not be liable for non-delivery to any User of all or any portion of a lot/item, other than for the return to the User of the corresponding portion of the sum paid on said lot/item. All of the limitations contained in Section 9 and 10 below shall apply.
  2.9.1 Inventory List for Pallet Items - The inventory list provided for the contents of a Pallet Item are provided for representative purposes. All Bidders must inspect pallets thoroughly to have a complete list of the contents of the pallet. Refunds will not be given for missing items from a pallet sale.
  We have reached out to this customer to see what might have happened. We have asked the customer for additional information in which we have not received a response as of yet. Thank you. 

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I like Mac Bid a lot but they should not be able to sell medical equipment like shower chairs and chairs for the commode. Mac Bid is making a lot ofmoney Office even something wrong. You dont have insurance before we leave the store. They dont do anything about it anyway just like the coffee pot, they not be allowed to sell any coffee pots. I figure how much money theyre making if you get seven dollars on each coffee pot you do and you have to take it back, which is that OK thats what they want. Im on my eighth coffee pot every time it leaks I dont know if they put it back on the shelf ornot I know you take the chance when youre buying stuff there which is open box which is OK come on. I waste my time to up there to get one or two coffee pots and they both were broke pieces and missing I want to I could take out to pieces out haveanother coffee pot in case their piece is missing. Why dont do it that way I talk a lot of people. A lot of people said all their stuff junk they used to give us thats why its so cheap. Hope thats OK. Everybody has to make a **** thats a I take which is OK. I just wanna let you know how I feel about this. *** bought shower stove seat for my sister and hehas no handles on it. He shouldnt be a lot of self use stuff like that

  Business Response

  Date: 04/25/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions. Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference. 
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted. Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager. 
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a snoo "smart" bassinet from a mac discount auction which was labeled as open box in January of this year. Set it up shortly after obtaining it and set up the app/made an account, connecting to my wifi. The next day I noticed the indicator on the device was flashing red. I assumed that was because I had yet to connect a "sleep sack" to the device as the app was giving no warnings/errors. I ordered a sleep sack and when it arrived I attempted to reset the device and use it. Still no luck. I then googled the issue and found others suggesting to reach out to the company. After several days of emailing they determined that this product was "stolen" aka somebody had rented this product and then failed to return it to them. They have remotely locked the item, I cannot use it and they are insisting I send it back to them. Reached out to mac bid about this and they are saying it is out of the return window and will not allow me to return it for a refund. So essentially I have been sold a "stolen", defective product for $700 and nobody will help me out. Ideally I would like to be refunded for my purchase of this defective/stolen product.

  Business Response

  Date: 04/23/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager. 
  The customer is correct that after 30 days from auction close has passed, there isn't anything we can do. We do not receive our inventory like regular retailers. Most of our inventory is purchased as goods returned to Big Box Retailers. Typically, those retailers would need to inspect their returns. 
  We can say, however, that a proof of purchase letter was emailed to this customer. These sometimes can help our customers unlock an item through the manufacturer. We can also confirm that the customer had read that email. Thank you. 

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was falsely advertising a product for bidding that was totally the wrong product. I was able to win the bidding process and after opening the product it was not even the brand that was being shown by the website. I immediately called to report the wrong item and was told to mention this next day to the management. When I went in I was told that I saw the pictures online and should have known. I also told them they should not be advertising a product that isnt even the right one and the original picture even showed the wrong item so they knew they were in the wrong. I was told I couldnt get refunded and that I could have swapped it out I told them to look at the original pictures that they submitted not me and silence. Terrible service and made me feel like a thief.

  Business Response

  Date: 04/23/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  We did address with the warehouse and we have been informed that the customer and the manager came to an agreement. To the best of our knowledge, this has all been resolved. 

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As far as the comment from the companys response stating that I signed up and agreed to their terms which is totally correct but no where in that agreement does it state getting a simple return for a auction item that was a totally different manufacturer and brand. This company was the one that placed that item on their website and listed it for a bidding process which again was false advertising. I hate how the comment was still trying to put the blame on me and as far as coming to an agreement with the manager that is correct but as of now I wont accept the response until I see what was promised to me as the customer. This item was an open box item and this is from the companys agreement that they mentioned. Like I mentioned prior I was bidding expecting the certain brand and was expecting some issues such as lost or damaged or used but did not expect a totally different brand of vacuum so please dont make it seem like I agreed to terms and missed up on my end  

  
  2.10.2 Open Box - Open Box items were sold by a retailer, and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS
  
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove an hour and I purchased what was listed as a like new item. I brought it home and it was completely shatter and dented. This was never a like new item. This company sells broken products and then offers a store credit or no credit at all, both options guaranteeing they keep the funds. After much research this seems to be common practice for them. I reached out over the phone, ********, instagram, and email to no avail. I was fraudulently led to believe this item was nearly brand new. This is not okay to continue to allow and they should be closed down immediately!

  Business Response

  Date: 04/18/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  When we label an item as "Like New", we are not saying that item is brand new. I will cite our Like New policy for reference.
  2.10.1 Like New - These are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness. For items that are marked Like New a bidder must examine the item thoroughly when claiming (pick-up) the item. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to MAC prior to leaving the premises. Once the bidder has left the premises with the item, MAC cannot issue any refund for issues arising with the item.MAC may offer credit on future purchases for all Like New items with discovered defects, not including buyer remorse.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.