Reviews
This profile includes reviews for CarShop's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 25 Customer Reviews
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Review fromJane F
Date: 10/06/2023
1 starJane F
Date: 10/06/2023
Investigated a car in Hatfield PA. Took hours to get an itemized quote and that was insufficiently itemized. Will not permit a cash buyer to take title with them. force CASH buyers to go through a 3rd party company who registers it for buyers, even if you have plates, paid registration on a different vehicle, and want to pay the out of state taxes your self. count you fingers when you shake hand. Very stupid and unethical. Stay away.
CarShop
Date: 10/09/2023
Hello Ms. H*****, Your feedback is important to us, and we would appreciate the chance to speak with you about your overall experience with our Sales Team. At your convenience, please send your contact information to Jason S****, our General Manager, at ******************, to discuss this in greater detail. Thank you.Review fromChantal O
Date: 08/19/2023
1 starMy car has been at Carshop Cranberry for a month now due to transmission issues. I am a patient individual but now this is affecting my husband's work life. In June we started feeling issues with our car. Took to Carshop in cranberry two PA and they stated that the transmission was slipping. We agreed to leave the car there and I was told that a week tops for parts and installation and I had the extended warranty which granted me a rental, however; the rental is only for 7 days. Well day 6 in and no call, I called them and was told by Randy that the parts were lost on the yellow freight trucking company due to trucking company going out of business that there is no way to find my missing parts. Well the granted rental from the warranty does not extend even if parts are missing and it is now a month and I am still giving the same reply. Randy has been kind during this whole ordeal and they offered me their rental for 20 dollars a day but they keep telling me now one can find my missing parts. Now I did ask if new parts could be ordered and the missing parts returned once found cause this is now a month with no car and it is very stressful and I feel there is something else happening. Wouldn't other people have the same issue?Review fromJacob H
Date: 08/12/2023
1 starTotal scam, I had my car inspected because my brake light was on and my high beam light was off, they told me my tipm was faulty and told me to replace for 2,000 dollars. I replaced it myself and the same issues were still occurring. So I don’t know if they lied to me or don’t know what they were doing but they were wrong.Review fromMarcel G
Date: 05/20/2023
1 starThis place is the worst just go to an actually dealership. I've had nothing but problems and the second Isigned and left they could care less. Just got my vehicle registration which they filled out incorrectly and now it's gonna cost me another trip to the DMV to fix another one of their errors.Review fromjim G
Date: 03/16/2023
1 starjim G
Date: 03/16/2023
hoping someone from carshop glen mills gets back to me reguarding at 2010 civic i purchasedCarShop
Date: 04/05/2023
Mr. G******, we take customer concerns and reviews seriously and take pride in always being fair and transparent. I’m pleased that we were able to inspect your Honda Civic and address your concerns. We look forward to continuing our relationship and please do not hesitate to contact us if you have any future questions or concerns. Thank you!Review fromLaurie K.
Date: 11/26/2022
1 starLaurie K.
Date: 11/26/2022
CarShop in Hatfield, PA sold me a $45,000 2018 Volvo XC90. It's been 13 months since I've owned the car and I have already had to replace both batteries (apparently, there is a backup), all four tires (they put bald, used tires on the car before selling to me), windshield washer fluid pump and motor, the USB ports, and the DEM pump (controls all wheel drive). And, they told me the manufacturer's warranty lasted until February when it actually expired three months earlier. Terrible! You're better off purchasing pre-owned from a dealer.CarShop
Date: 11/28/2022
Hello, Laurie. Thank you for purchasing a 2018 Volvo XC90 from CarShop Hatfield 14 months ago. This was a CarShop Certified vehicle that came with a 6 month/6,000 mile bumper to bumper warranty from CarShop. Your vehicle went through a 109-point inspection and was identified as mechanically sound at the time of purchase. Additionally, the tires on the vehicle were at least 2X the minimum required by the state of PA to pass a state inspection. Had your tire tread dropped below levels required to pass a state inspection, we would have replaced them at no charge. When you purchased your Volvo, you were offered an Allstate Vehicle Service Agreement to extend the initial CarShop Warranty, but you declined. While modern vehicles are generally very dependable, they do experience mechanical issues which are covered by the AllState Vehicle Service Agreement and have wearable parts that are intended to be replaced. Our records indicate that since your purchase, you’ve visited the CarShop Service Department once and we took care of your tire, alignment, and water pump concerns. We stand ready to evaluate any additional concerns that you may have. Thank you for your business.Review fromJohn B
Date: 10/21/2022
1 starJohn B
Date: 10/21/2022
Scottsdale, AZ location - do not go there!!!!!!!!! They need to learn better Sales techniques. The sales rep came out and talked about how great the place was and how "cutting edge". We tried to be civil and allow her time to explain the dealership. After 15 minutes - she finally gave us some space and we walked the lot - but not without a "checking" on us. We had to leave because of weather and asked for her card. She said she would get one and went off to the office. We waited and then started to leave - and she returned - with out the card - and we drove up to the office. She took numbers and e-mails - we thought we might buy - and we left. We have been hounded for the last 3 days. We will make sure all the people we know about this and tell them not to go to that business. Aggravating and irritating. This is why people do not like to deal with car sales people. We purchased a vehicle from a different dealer - who was pleasant and worked with us.CarShop
Date: 10/24/2022
Hi John, At CarShop, customer satisfaction is something we take very seriously and anything less than ensuring you are completely satisfied is unacceptable. We simply want to make sure we’re doing everything possible to serve our customers while they’re in store or out. We apologize for any inconvenience you may have experienced. Thank you for your feedback, we’ll be sure to keep it in mind when following up with our customers moving forward.Review fromVictoria S
Date: 09/29/2022
1 starBought the car Sept 3 of this year and less than 24hrs of having the car it started to shut off completely in eco mode to where I had to park the car on a main road at a light and turn car off and then turn the car on and put it in drive. I was told that it was user error. So I go home and it did the same thing to me again and I got a new battery put in place because the one that came with car got drained. 6 days later the car does the same problem again 3 times before I get to work where it shuts off. I call and my husband takes it to car shop in Glen Mills and they finally after a few days of keeping it said it was the faulty computer and it needed to be rebooted. Got car back and 2 weeks after I got the car back of only having it for 2 weeks it all of a sudden didn't want to start or keep a charge. This is the third time I had to take my car back. SOLD ME A LEMON.Review fromKarlee J
Date: 08/10/2022
5 starsEasiest and Most Enjoyable car buying experience of my life. I had the pleasure of working with Zachary in the Chester Springs Carshop location, and he was great!! I cannot speak more highly of him if i tried. He was friendly, efficient, very thorough, and just overall a great person to work with during this process. He found me exactly what i was looking for, and delivered within 1 business day, the car of my dreams! I will absolutely go back to him when i am in the market for my next auto purchase. Thanks Zach and Thanks CarShop!!!Review fromDon G
Date: 06/27/2022
1 starBought our car in Robinson in 2018. Purchased every warranty and extended warranty with it. Since we live in cranberry we dealt with cranberry. Mistake!!!! Every time my wife took the car there, there were issues. Example, the car was taken there for growling noise. Rear wheel bearing was replaced under warranty but I had to pay for 4 wheel alignment. I’m ok with that. But when you pick the car up it’s pulling very hard to the left. I took the car immediately back. Randy told me they drove the car for miles and never heard it. It had 0.6 miles on test drive. They checked the car again and informed me my new tires were making the noise. It’s possible but I need another opinion. I took it to another dealership two days later to find out another wheel bearing is very bad and the car was never aligned. The dealership showed me before specs and after specs on alignment. Car shop in cranberry never once provided it. I was reimbursed for the alignment and was told they got cars mixed up. My wife did not want to deal with Randy anymore cause of his ignorance. We gave it one more try. Took car in there for inspection. Of coarse it needed brakes and rotors all four wheels. We just had the front rotors replaced 10 months ago. She told him and no acknowledgement was taken. Told Randy day light running lamp was out and tps light was on. Well we fixed the brakes and exhaust 1000$ but never fixed light that is needed for inspection and was told tps wasn’t covered under warranty. I contacted warranty company and it is covered and there was no phone call to them inquiring about the car. Went to speak to Matt the service manager about this no help. Never deal with this dealership or should I say employees. Terrible. When other customers over hear your problems and approach you in parking lot sharing they’re own dealings with them it’s a shame. I would never recommend anyone to this place or dealings. Maybe new management could help.
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