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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Same day same phone call I decided i did not want their services and cancelled ******************* said no problem and that it was cancelled I want this cancelled. Decided against it
Business response
08/15/2023
Thank you for your message. We apologize for any miscommunications. We canceled your program as of 08/15/2023 and we will refund any monies placed in the program.
We wish you all the best,
- JG WentworthCustomer response
08/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
08/14/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
A few months ago I applied for a personal loan online. As a result of my application no loan was ever discussed but the original company sent my information, without my approval, to JG Wentworth for a debt consolidation program. I explained to the rep I was transferred to, that I'm no interested in a debt consolidation program because it would affect my credit rating. Since then I've asked them numerous times to stop contacting me that I'm not interested in their program but they are still sending me emails trying to get me to enroll in their program. The most recent email I received on Monday 08/14/23 @ 9:03 a.m from ***** ****. I called in and tried to speak with ***** but once again the person was not available so I told the person on the phone to stop sending me emails as I was not interested in their services. This is nothing more that harassment in an attempt to get people to enroll in their program even after telling them several times that I'm not interested. They need to stop contacting me.Business response
08/15/2023
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 08/14/2023.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
We wish you all the best,
JG WentworthCustomer response
08/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Initial Complaint
07/27/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I entered into a debt settlement agreement with JG Wentworth and have been paying them since 2022 on time. I requested a payoff amount. First they told me it was $1,378.00. Now theyre telling me its $4,900.00. I need to know where the is big difference in payoff amount came about. Every time I call they say they will call me back and nobody is getting back to me. I feel like they are swindling me out of my money each month. Attached is a unprofessional email stating two different pay off amounts!Business response
08/07/2023
We see you were able to speak with one of our Supervisors in our Client Service Department to get the answer your question. We apologize for the miscommunication, If you have any more questions or concerns, please don't hesitate to reach back out directly to us.
Best,
- JG Wentworth
Initial Complaint
07/23/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Someone must have sold my email to JG Wentworth and now I’m getting inundated with emails from them. I did not sign up nor do I want anything to do with them and would like to be removed from any future emails. The same happened with ********* ****. I am dubious about replying or unsubscribing and hoping you can help get them to stop harassing me with countless emails. I see I’m not the only one that’s had this trouble and it looks like you’ve been helpful in solving it. Thank you in advance for any help you can supply.Business response
07/31/2023
We have submitted your request to remove your email address and we apologize for any inconvenience. It will take 7-10 days to process through the system. Please let us know if you do receive any other emails after a week, so we can look into it.
Best,
- JG Wentworth
Initial Complaint
07/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I started a debt settlement program with JG Wentworth on 11-16-2022. My client ID ******* for JG Wentworth. Filing a complaint with this company due to inconsistencies with information about their program. I have been contacting them multiple times to get help with adjusting my payments. I have been told that they cannot adjust the payments because of the high amount on one creditor that was settled, but there are only a few that are settled, and the rest of the accounts have not been started in negotiations. I have been told by different client services agents that they can help me and then get a response back saying they are unable to make any adjustments. Negotiations with the creditors have been slow and my bank account has depleted too almost nothing. I have addressed my concerns with them multiple times and I have not had any results to date other than i need to keep paying. On approximate date of July 21, 2023, I had contacted them to try to get a final resolution on my payments and thought I had a breakthrough. To find out I have got an email and a text and a call. An email saying, they can make an adjustment of 943.00 10th of each month with a skipped payment of 466.00 on the 30th of July which was agreed over the phone. An email saying, they are unable to make an adjustment, and text saying if I can pay the 466.00 on the 30th of July and start paying the 943.00 on the 10th of each month. That is almost double dipping if you ask me. My account is depleted and unable to recover and I sent an email to cancel the debt settlement program. I am unhappy with the results and unhappy with individuals that are working with me. I have made my concerns known to them multiple times especially about home being jeopardy with a possible foreclosure if I can't get the adjustments made. Their response to that was: Well, you will just have to move in with someone. There is not much we can do. I refuse to give up my house for that. That was basically a slap in the face. To resolve this issue, I would like to have JG Wentworth to Stop my debt settlement program and refund my money that is owed to me. I did email them again about my concern and to have them stop payments and negotiations with the creditors and stop the plan altogether.Business response
08/03/2023
Hi *******. We appreciate your feedback and apologize for any inconvenience this may have caused you. We reviewed your file and saw our representative addressed your concerns.
If you would like to discuss further, please feel free to reach out to our representatives.
Best,
- JG Wentworth
Initial Complaint
07/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My program shows I need to pay $13,173.46. I have paid $12,504.60 as of 7/19/23. My bi-weekly payments are $275 each which means I have 2.4 payments left. JG shows I still need to make 7 more payments. I reached out via text Jun 27 and Jun 30 with no response. I also reached out via email numerous times without resolution. Another issue I have is that one of my creditors is listed twice under the Settlement Offers tab.Business response
07/24/2023
We apologize for the miscommunication and the issues with the client portal, we are please to hear that all your were able to speak with one of our Client Service Supervisors to get all your questions/concerns answered. Please feel free to reach out directly to us if you need anything further.
Best,
- JG Wentworth
Customer response
08/07/2023
I received a call and this complaint was resolved.Initial Complaint
07/18/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am receiving emails from this company. Do not want to receive any from them at all.Business response
07/24/2023
We have submitted your request to remove your email address and we apologize for any inconvenience. It will take 7-10 days to process through the system. Please let us know if you do receive any other emails after a week, so we can look into it.
Best,
- JG Wentworth
Initial Complaint
07/12/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
i sold part of my annuity lifetime to jgwentworth.by the contract if the 9th falls on weekend check comes on fridday not here.This has happened 3 times now.I need my monthly income from a 0traum0atic head injur0y.this is bad for my healthBusiness response
07/27/2023
Thank you for reaching out and we apologize for any issues this may have caused you. We recommend you continue to call our offices 3 days prior of your payment date, so we can make sure payments are received in time.
Best,
- JG Wentworth
Initial Complaint
07/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
JG Wentworth has flooded my email inbox with spam. 10, 20, 30 emails per day. They are harassing me to the point of ridiculousness. Stop the emails.Business response
07/10/2023
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 7/10/2023.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
We wish you all the best,
JG WentworthInitial Complaint
06/22/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We have done business in the past however after multiple requests that they stop harrasing me, they continue and then lie saying they're only returning my calls or requests for quotes which is not true. Now they are taking it a step further and sending me contracts to sign when we havent talked or discussed quotes for possible transfer of payments.Business response
06/26/2023
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 6/26/2023.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
We wish you all the best,
JG WentworthCustomer response
07/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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Get a QuoteCustomer Complaints Summary
140 total complaints in the last 3 years.
63 complaints closed in the last 12 months.