Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps spamming me via email even though I have unsubscribed from them multiple times (i never subscribed). I have had no dealings or contact with them whatsoever prior to unsubscribing.

  

  Business Response

  Date: 08/30/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 08/30/2023.
  
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

  Customer Answer

  Date: 09/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******************************
  

• Initial Complaint

  Date:08/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Help! Help! Help! I have no need of this company services and have tried numerous times to opt off the email list and block the center with no success.Please stop contacting me.

  

  Business Response

  Date: 08/30/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 08/30/2023.
  
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

  Customer Answer

  Date: 09/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:08/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive 3-5 unsolicited emails from this company EVERY DAY. I have tried to unsubscribe to no avail. I have no idea how they got my email address. I want them to stop sending me the exact same email hundreds of times every month.

  

  Business Response

  Date: 08/18/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 08/18/2023.
  
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

  Customer Answer

  Date: 09/01/2023

  Hello

  As of 1 pm EST I am still receiving email from this company soliciting me for credit services. It seems impossible to get them to leave me alone. Its been several weeks now and their spam servers are still working overtime. 
  kindest regards

  ******************;

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same day same phone call I decided i did not want their services and cancelled ******************* said no problem and that it was cancelled I want this cancelled. Decided against it

  

  Business Response

  Date: 08/15/2023

  Thank you for your message. We apologize for any miscommunications. We canceled your program as of 08/15/2023 and we will refund any monies placed in the program.
  
  We wish you all the best,
  
  - JG Wentworth

  Customer Answer

  Date: 08/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:08/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JG Wentworth is not honoring unsubscribe request. Flooding me with emails.

  

  Business Response

  Date: 08/15/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 08/15/2023.
  
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

• Initial Complaint

  Date:08/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I applied for a personal loan online. As a result of my application no loan was ever discussed but the original company sent my information, without my approval, to JG Wentworth for a debt consolidation program. I explained to the rep I was transferred to, that I'm no interested in a debt consolidation program because it would affect my credit rating. Since then I've asked them numerous times to stop contacting me that I'm not interested in their program but they are still sending me emails trying to get me to enroll in their program. The most recent email I received on Monday 08/14/23 @ 9:03 a.m from ***** ****. I called in and tried to speak with ***** but once again the person was not available so I told the person on the phone to stop sending me emails as I was not interested in their services. This is nothing more that harassment in an attempt to get people to enroll in their program even after telling them several times that I'm not interested. They need to stop contacting me.

  

  Business Response

  Date: 08/15/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 08/14/2023.
  
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

  Customer Answer

  Date: 08/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:07/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a debt settlement agreement with JG Wentworth and have been paying them since 2022 on time. I requested a payoff amount. First they told me it was $1,378.00. Now theyre telling me its $4,900.00. I need to know where the is big difference in payoff amount came about. Every time I call they say they will call me back and nobody is getting back to me. I feel like they are swindling me out of my money each month. Attached is a unprofessional email stating two different pay off amounts!

  

  Business Response

  Date: 08/07/2023

  We see you were able to speak with one of our Supervisors in our Client Service Department to get the answer your question. We apologize for the miscommunication, If you have any more questions or concerns, please don't hesitate to reach back out directly to us.

  Best,

  - JG Wentworth

• Initial Complaint

  Date:07/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone must have sold my email to JG Wentworth and now I’m getting inundated with emails from them. I did not sign up nor do I want anything to do with them and would like to be removed from any future emails. The same happened with ********* ****. I am dubious about replying or unsubscribing and hoping you can help get them to stop harassing me with countless emails. I see I’m not the only one that’s had this trouble and it looks like you’ve been helpful in solving it. Thank you in advance for any help you can supply.

  

  Business Response

  Date: 07/31/2023

  We have submitted your request to remove your email address and we apologize for any inconvenience. It will take 7-10 days to process through the system. Please let us know if you do receive any other emails after a week, so we can look into it. 

  Best,

  - JG Wentworth

• Initial Complaint

  Date:07/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a debt settlement program with JG Wentworth on 11-16-2022. My client ID ******* for JG Wentworth. Filing a complaint with this company due to inconsistencies with information about their program. I have been contacting them multiple times to get help with adjusting my payments. I have been told that they cannot adjust the payments because of the high amount on one creditor that was settled, but there are only a few that are settled, and the rest of the accounts have not been started in negotiations. I have been told by different client services agents that they can help me and then get a response back saying they are unable to make any adjustments. Negotiations with the creditors have been slow and my bank account has depleted too almost nothing. I have addressed my concerns with them multiple times and I have not had any results to date other than i need to keep paying. On approximate date of July 21, 2023, I had contacted them to try to get a final resolution on my payments and thought I had a breakthrough. To find out I have got an email and a text and a call. An email saying, they can make an adjustment of 943.00 10th of each month with a skipped payment of 466.00 on the 30th of July which was agreed over the phone. An email saying, they are unable to make an adjustment, and text saying if I can pay the 466.00 on the 30th of July and start paying the 943.00 on the 10th of each month. That is almost double dipping if you ask me. My account is depleted and unable to recover and I sent an email to cancel the debt settlement program. I am unhappy with the results and unhappy with individuals that are working with me. I have made my concerns known to them multiple times especially about home being jeopardy with a possible foreclosure if I can't get the adjustments made. Their response to that was: Well, you will just have to move in with someone. There is not much we can do. I refuse to give up my house for that. That was basically a slap in the face. To resolve this issue, I would like to have JG Wentworth to Stop my debt settlement program and refund my money that is owed to me. I did email them again about my concern and to have them stop payments and negotiations with the creditors and stop the plan altogether. 

  

  Business Response

  Date: 08/03/2023

  Hi *******. We appreciate your feedback and apologize for any inconvenience this may have caused you. We reviewed your file and saw our representative addressed your concerns.

  If you would like to discuss further, please feel free to reach out to our representatives.

  Best,

  - JG Wentworth

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My program shows I need to pay $13,173.46. I have paid $12,504.60 as of 7/19/23. My bi-weekly payments are $275 each which means I have 2.4 payments left. JG shows I still need to make 7 more payments. I reached out via text Jun 27 and Jun 30 with no response. I also reached out via email numerous times without resolution. Another issue I have is that one of my creditors is listed twice under the Settlement Offers tab.

  

  Business Response

  Date: 07/24/2023

  We apologize for the miscommunication and the issues with the client portal, we are please to hear that all your were able to speak with one of our Client Service Supervisors to get all your questions/concerns answered. Please feel free to reach out directly to us if you need anything further.

  Best,

  - JG Wentworth

  Customer Answer

  Date: 08/07/2023

  I received a call and this complaint was resolved.