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Complaint Details
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Initial Complaint
07/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I started a debt settlement program with JG Wentworth on 11-16-2022. My client ID ******* for JG Wentworth. Filing a complaint with this company due to inconsistencies with information about their program. I have been contacting them multiple times to get help with adjusting my payments. I have been told that they cannot adjust the payments because of the high amount on one creditor that was settled, but there are only a few that are settled, and the rest of the accounts have not been started in negotiations. I have been told by different client services agents that they can help me and then get a response back saying they are unable to make any adjustments. Negotiations with the creditors have been slow and my bank account has depleted too almost nothing. I have addressed my concerns with them multiple times and I have not had any results to date other than i need to keep paying. On approximate date of July 21, 2023, I had contacted them to try to get a final resolution on my payments and thought I had a breakthrough. To find out I have got an email and a text and a call. An email saying, they can make an adjustment of 943.00 10th of each month with a skipped payment of 466.00 on the 30th of July which was agreed over the phone. An email saying, they are unable to make an adjustment, and text saying if I can pay the 466.00 on the 30th of July and start paying the 943.00 on the 10th of each month. That is almost double dipping if you ask me. My account is depleted and unable to recover and I sent an email to cancel the debt settlement program. I am unhappy with the results and unhappy with individuals that are working with me. I have made my concerns known to them multiple times especially about home being jeopardy with a possible foreclosure if I can't get the adjustments made. Their response to that was: Well, you will just have to move in with someone. There is not much we can do. I refuse to give up my house for that. That was basically a slap in the face. To resolve this issue, I would like to have JG Wentworth to Stop my debt settlement program and refund my money that is owed to me. I did email them again about my concern and to have them stop payments and negotiations with the creditors and stop the plan altogether.
Business response
08/03/2023
Hi *******. We appreciate your feedback and apologize for any inconvenience this may have caused you. We reviewed your file and saw our representative addressed your concerns.
If you would like to discuss further, please feel free to reach out to our representatives.
Best,
- JG Wentworth
Initial Complaint
07/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My program shows I need to pay $13,173.46. I have paid $12,504.60 as of 7/19/23. My bi-weekly payments are $275 each which means I have 2.4 payments left. JG shows I still need to make 7 more payments. I reached out via text Jun 27 and Jun 30 with no response. I also reached out via email numerous times without resolution. Another issue I have is that one of my creditors is listed twice under the Settlement Offers tab.Business response
07/24/2023
We apologize for the miscommunication and the issues with the client portal, we are please to hear that all your were able to speak with one of our Client Service Supervisors to get all your questions/concerns answered. Please feel free to reach out directly to us if you need anything further.
Best,
- JG Wentworth
Customer response
08/07/2023
I received a call and this complaint was resolved.Initial Complaint
07/18/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am receiving emails from this company. Do not want to receive any from them at all.Business response
07/24/2023
We have submitted your request to remove your email address and we apologize for any inconvenience. It will take 7-10 days to process through the system. Please let us know if you do receive any other emails after a week, so we can look into it.
Best,
- JG Wentworth
Initial Complaint
07/12/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
i sold part of my annuity lifetime to jgwentworth.by the contract if the 9th falls on weekend check comes on fridday not here.This has happened 3 times now.I need my monthly income from a 0traum0atic head injur0y.this is bad for my healthBusiness response
07/27/2023
Thank you for reaching out and we apologize for any issues this may have caused you. We recommend you continue to call our offices 3 days prior of your payment date, so we can make sure payments are received in time.
Best,
- JG Wentworth
Initial Complaint
07/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
JG Wentworth has flooded my email inbox with spam. 10, 20, 30 emails per day. They are harassing me to the point of ridiculousness. Stop the emails.Business response
07/10/2023
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 7/10/2023.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
We wish you all the best,
JG WentworthInitial Complaint
06/22/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We have done business in the past however after multiple requests that they stop harrasing me, they continue and then lie saying they're only returning my calls or requests for quotes which is not true. Now they are taking it a step further and sending me contracts to sign when we havent talked or discussed quotes for possible transfer of payments.Business response
06/26/2023
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 6/26/2023.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
We wish you all the best,
JG WentworthCustomer response
07/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 16th I spoke with ***** ************. He said I would get a $500 signing bonus if I signed docs saying I would be interested in getting money from my annuity. He said that the 500 is a bonus for signing the application and that I could get the money thru my ******* card that day. At 1pm a notary named ************************** came and I signed the documents. When she let me know they were received by JGW, I asked for the $500. It was AFTER they got all the docs, they said that since I wouldn't give them my banking info, they would send a ***** a check for immediate delivery. I waited from Friday till Tuesday when I got a check from *****. When I went to the bank to cash it they said it was a fraudulant and it couldn't be cashed. I called JGW and NOW they are saying it takes days for it to be able to cash. ???? They are stalling, I believe to force me into a contract that I now want to void because they lied several time AFTER they got the docs they wanted with all my personal information. I want the $500 promised for signing all these documents. I have copies and can forward them if necessary.Business response
06/26/2023
We apologize for any confusion on the check you received. We invite you to call in so we can offer you some assistance.Initial Complaint
06/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was charged over $14000 for services that WERE NOT rendered over the past year. I had asked them to settle approximately 10 creditors (credit card debts) that were longstanding which were incurred during the COVID 19 Pandemic and after one year, these were the fees they charged me. My credit has been ruined as a result (my score went from ~720 to <500) AND I have no resolve to my creditor debt whatsoever. Essentially I wasted $14000 that could have been dedicated to by creditors since no services were rendered whatsoever.Business response
06/29/2023
After reviewing your account, we settled 4 of the 5 creditors enrolled into our debt settlement program. Per the agreement, we are owed a fee for negotiating your 4 accounts that were settled. At this time, we are still owed $260.Initial Complaint
06/16/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Every day, several times a day, I get SPAM claiming it is from JG Wentworth. I suspect it is NOT. I've tried several ways to forward it to them for legal action, only to have the email rejected. I have also tried several times to get this to stop. If I had a legit email address for JG Wentworth, I would forward with headers. Each one appears to be coming from ******.com, a registered user of *********.com. I have notified ********* repeatedly and they have done nothing to stop it, which is a legal violation. I think the legal department of JG Wentworth would be interested if their name is being used for illegal purposes! I can't post the header here, because of space limitations.Business response
06/26/2023
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 6/26/2023.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
Again, thank you for your feedback - if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
We wish you all the best,
JG WentworthCustomer response
07/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
06/16/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I spoke to a representative they sent me forms I was not able to respond to the email. I am not going to participate in the program due to the shady way that that form was sent and that I was unable to respond to it. Please do not put me in the program.I called yesterday. looking for advice and They answered immediately. Today I was forwarded to a voicemail. I dont believe they have your best interest at heart. I would like someone to call me to validate that they have not put me in the program and they have removed me from the potential client list and mailing list. Thank you.Business response
06/26/2023
Hi ******, we did not enroll you into our program and you have been marked "Do Not Contact" in our database.
We hope the call you took with our Director of Compliance ********************* confirmed that, however please feel free to reach out with any additional questions or concerns.
Best,
- JG Wentworth
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Get a QuoteCustomer Complaints Summary
148 total complaints in the last 3 years.
67 complaints closed in the last 12 months.