ComplaintsforJ.G. Wentworth

• Initial Complaint

  10/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  For some time, several months, I have asked JG Wentworth to quit harassing me about new deals or new offers. I have asked for them to stop sending me mail, calling, texting, and emailing me. I spoke with a woman from the company this week who promised me she was going to ensure I would no longer be contacted by their company. Today I received yet another text from that company. I continue to ask nicely but all they do is promise to place me on a list and send my request to a manager. However, I continue to get harassed by this company and am really wishing for it to stop. The only time I wish to hear from them is when my current contract has expired and what to do at that point.

  

  Business response

  12/07/2021

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 12/7/2021.  
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

  Customer response

  03/18/2022

  After already filing a complaint months ago, speaking with company “managers”, and being told by this company (over the phone and through the BBB site) that I would no longer receive communications from them; I am still getting texts, mailers, and phone calls. Now they are calling and hanging up on me each time they call (see attached photo of 3 second call). I have requested again and again for them to stop harassing me about signing a new contract or any new “deal” they want to offer. They claim it can take weeks for my name to clear their contact list, but it’s been months. This is getting ridiculous now. The only contact I want from this company is when my current contract is up.

  

  Business response

  03/24/2022

  Thank you for your message. It seems our system created two accounts for you and your contact information was only removed from one. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed all remaining contact information as of 3/18/2022. 
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  – JG Wentworth

• Initial Complaint

  10/27/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  J.G. Wentworth has been calling me, emailing me for years. I have asked so many times to be taken off of any lists I am on yet they will not stop contacting me.

  

  Business response

  11/02/2021

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 11/2/2021.  
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  – JG Wentworth

  Customer response

  11/19/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  09/22/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have repeatedly asked to be removed from their solicitation list. I've received multiple letters every week for 2 years straight after 1 inquiry. Nothing gets them to stop. I have asked multiple reps to stop and they keep contacting me.

  

  Business response

  09/29/2021

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 9/22/2021.  
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

• Initial Complaint

  08/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 08/24/21 I contacted ************** because I was unable to get in touch with anyone at JG Wentworth reference settlement payments being made, despite numerous attempts over the last 2 months to talk with someone at JGW. I found out that after the settlement agreement with ************** was made, there were to be 3 payments from my JG Wentworth account to fulfill this settlement agreement that would be completed by 08/22/21. NO SUCH PAYMENTS occurred. Due to JGW failing to make these payments, my settlement agreement has defaulted and has been charged off - leaving a derogatory note on my credit report. I do not understand how this could have happened when I have the funds available in my account and I was assured by the JGW associate on the phone with me during the call to **************, that this would be paid off in the 3 payments agreed upon. I WANT ANSWERS. This needs to be corrected NOW. I suggest you reach out to me at your earliest convenience. My account #is *******

  

  Business response

  09/23/2021

  Hi *******, thank you for your message. We renegotiated your settlement with ********* on 8/24/21 and have provided you with updated terms. Your first payment to the settlement was approved on 8/25/21. Please feel free to reach out to our Client Services team at ************** anytime if you have any questions or would like to discuss your program in more detail.

  Best, 

  JG Wentworth

  Customer response

  09/29/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

   I do see that the amount was paid to *************** However, I was informed by the agent with JG Wentworth that I would not be paying that amount,  I would be paying the previously negotiated amount because it was in his error that the first settlement was not sent when agreed upon and it would reflect on my balance with JG Wentworth that I paid the full amount agreed on the second settlement, but I would receive a credit on my JGW account of the overage from the first settlement amount. 

  The attached photos show that my balance does not reflect a credit of any amount as said by ****************** who told me it would be effective immediately. I have even reached out through the website to have this corrected with no answer from anyone at JGW.

  I trust they will fix it, but it seems they don't until I have made a complaint about it and that's not right. I am trying to be flexible and patient, and I make my monthly payment on time, I shouldn't have to make a complaint to get someone to help me or answer a question.
  
  Regards,
  
  ********* ***********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩