Reviews

Worst delivery service out of any store on the planet

I ordered a jersey online from Dicks sporting goods as a Christmas present. I received an email saying it was delivered, it was not. It was delivered to the wrong address in a completely different state! I called customer service and was told they would expedite the order and I would have it in 2 days. When I received confirmation email it said it wouldn't be delivered for 3 weeks after Christmas. I called again and was told there is nothing we can do about it and tried blaming fed ex. When I explained I had already talked to fed ex and was told Dick's does the shipping label I was promptly hung up on! I will never shop there again!

Was forced to pay ***** shipping to get delivery by Christmas but got a text the next day saying free same day shipping. They would not refund me and customer service was very rude.

They do not honor their electronic coupons. ****** to receive texts in exchange for 15% discount and store would not honor.

Although the service representative was polite, the company's policies to address mishandled orders and deliveries is poor. 1 star. After getting confirmation that everything I ordered shipped, the main item I wanted never arrived. They were not willing to replace it with comparable color because those items were no longer on sale. Try to go elsewhere with your business if you can.

I ordered a package it did not arrive so I reach out and they want me buy another one to get refunded for the first one but wont send me another one or refund it unless I order another which makes no sense and refused to let me talk to someone even showed it was delivered to the wrong address

This review is for the location at: *****************************************************************************************************************some shoes ***** ******** started to follow me around and stare at me. And made me feel uncomfortable. He then stopped me and asked whats going on I said nothing. I walked to the other side of the store and he followed me. He then said why arent you in school I walked away and didnt respond. He then stood in my way and started to harass me and started to spam questions at me like are you here with your parents and things like that are none of his business. I assume he is a *********. He then completely changed the subject to its illegal for you to own knives. I quickly humbled him by showing him the California government website that clearly states there is no minimum age to own knives in **********. And my parents allow me to carry them. AND the blade is much smaller than my palm. After this he stayed silent. He then said Im gonna call the cops. I responded with go ahead after that I left. Then a few minutes later I came back and I asked this nice dude ***** and he told me he was known for being an a** This guy needs to be fired as he is making me and other customers feel violated and harassed.

I bought pair of **** shoes 11/1/24. They have hole in toe after only 38 days. Called corporate they said they would exchange as courtesy. Went to store to get the replacement pair. Store said they called corporate and wouldnt honor what I was told at first. Bad customer service.

The website advertised the ****** Trace 3 model for $84.99 I got to the register to pay and and the shoes rang up $99.99. I questioned why they stated its a different color . I had worn the shoes in the store to break them in and put me in an uncomfortable position to have to pay the updated price . The cashier was unable to resolve the issue and she suggested I call customer service. I called and they were no help .

Bite and switch. They offered Patagonia capilene base layer at a very low price $25) so I had to add some items I didn't really need to get the Patagonia. Needless to say the Patagonia was cancelled. Scam.