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ComplaintsforBill Jones General Contracting
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Complaint Details
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Initial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired Bill Jones Contracting to do work at our mountain house. He is incompetent and unreliable. He started work on a small bathroom with standup shower for us 5 weeks ago and now he is not responding to any of our calls or texts. The delay in completion is not due to supply shortages. We already paid him for the work as it was part of a contract with much more work involved. We let him know our time cronstraints with renters and he assured us the bathroom would be done by 10/15. It is now a week later, we have renters arriving at 3pm and he calls at 1:30 to say he just got to the house and doesn't have the tools he needs to finish the job so he can't do it and is not responding to calls. He has not been there all week because he decided to take a mini vacation knowing he promised the work to be done a week ago, his second mini vacation since starting our work. We have text messages to confirm all my claims as there is more to the story than this but this is just the summary.Business response
02/23/2022
This email is in response to the complaint from ***** *********. In regards to a completion date, the contract does not specify a start date or date of completion. They failed to inform me that they needed it done by a certain date until I was well into the project. They continuously changed their minds on materials and supplies which prolonged the project as I had to find what they were looking for. Both wife and husband would text me over 10 times a day separately and continuously regarding changes, colors, style and discrepancies with each other's decisions.The job was 90% completed and I fully intended to complete the job, but I had to remove myself for a short period of time as they continued to put me under intense stress and pressure. Not only due to the changes in project, extras they refused to pay for and sign off on, but putting me in the middle of their differences with each other. When I called to let them know I will be returning to finish the job, they told me they had already hired someone else to finish the job. Therefore I then offered a refund of the balance of $2200.00. They insisted they wanted $3000.00 which is more then what was left. They harassed me threatening to come to home and wait in my driveway. They also threatened a civil suit, slandering my name, go to the BBB and countless other threats. I have yet to hear back from them regarding the refund of $2200.00.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.