Complaints

This profile includes complaints for Penn Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Penn Credit Corporation

  2800 Commerce Dr Harrisburg, PA 17110-9307

  
• 

  Penn Credit Corporation

  100 Scenery Dr State College, PA 16801-7997

• 

  Penn Credit Corporation

  4636 E University Dr Ste 200 Phoenix, AZ 85034-7411

• 

  Penn Credit Corporation

  309 Fellowship Rd Ste 104 Mount Laurel, NJ 08054-1234

• 

  Penn Credit Corporation

  PO Box 69703 Harrisburg, PA 17106-9703

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm depressed and suicidal after dealing with the unauthorized use of my personal information. Which resulted in this unauthorized item on my credit report. I sent letters over 30 days ago and they failed to get back with me with sufficient validation. This account violates the FDCPA and must be deleted immediately because those are serious violations and I could be compensated for them.

  Business Response

  Date: 10/11/2022

  Penn Credit Corporation reviewed and investigated the complaint. 
  
  Penn Credit Corporation is a third-party debt collection agency acting on behalf of the original creditor.  According to the original creditor this is a valid debt.
  
  Penn Credit Corporation previously updated **. *********’s dispute upon receiving notification of his dispute.  We mailed ********************** verification of the debt pursuant to his request in March 2022.  We also have record of mailing ********************** a validation notice to his current address in October 2018.  Due to the circumstance, and because ********************** is stating he did not receive verification of the debt, we are mailing him another copy of the verification of debt and sending a deletion notification to the credit bureaus.   
  
  Penn Credit Corporation updated **. *********’s account to cease and desist further communication regarding the matter, pursuant to his request.  Aside from mailing verification of the debt, per his request, ********************** will not receive further correspondence from Penn Credit Corporation regarding the matter.
  
  If ********************** has any questions or concerns, he can contact me directly.  My name is Thomas P**********, I can be reached toll free at ***************************** or emailed at *******************@penncredit.com.
  
  Thank you for your assistance and resolution regarding the matter.  

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt of $2169 with ********** and do not have a contract with Penn credit corporation Account#******xxxxxxxxxxx open date Aug 10,2022. They did not provide me with the original application like I asked.

  Business Response

  Date: 10/04/2022

  Penn Credit Corporation reviewed and investigated the complaint.  We are a third-party debt collection agency hired by the original creditor. According to the original creditor, this is a valid debt.
  
  Please be advised that this complaint is the first correspondence we received from **. ******** regarding the matter.  We updated **. ********* dispute and notified the credit bureaus as required by law.  We mailed **. ******** verification of the debt on October 4, 2022.
  
  Penn Credit Corporation wants to help bring resolution to this matter.  *************** has any questions or concerns, he can contact me directly.  My name is Thomas P**********, I can be reached toll free at ***************************** or emailed at **************@penncredit.com.
  
  Thank you for your assistance and resolution regarding the matter.  

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked my credit report and noticed I had a collection from PENN CREDIT CORPORATIO that was opened in 09/01/2017 for $0.00 with account number starting in ***************** that I do not recall and am not liable for. I never entered into a signed agreement or completed an original contract with them. This is fraudulent and a violation of my rights. This inaccurate collection is not mine. If you believe this account is mine, prove the validity. I would like all collection activity to cease immediately and for this inaccurate and fraudulent collection to be removed from my credit report or I will file for litigation and report you to the CFPB  and FTC.

  Business Response

  Date: 10/04/2022

  Penn Credit Corporation reviewed and investigated the matter.  We are a third-party collection agency acting on behalf of the original creditor.   

  According to our records, the account referenced in this complaint is paid in full as of November 5, 2019. The payment was made directly to the original creditor.  We notified the credit bureaus as required by law.  However, due to the circumstance, we will send a deletion notification to the credit bureaus.

  If **************** has any questions or concerns,he can contact me directly.  My name is Thomas P*************, I can be reached toll free at ***************************** or emailed at *******************@penncredit.com.
  
  Thank you for your assistance and resolution regarding the matter.  

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 2, 2022, I received a credit reporting alert indicating a new collections account with a $207 balance from Penn Credit (account *****************). To my surprise, the original creditor was a utility provider for a previous address where I have not lived in over than a year. The billing periods were dated after the termination of my lease agreement on August 1, 2021. I had attempted to cancel service when after I moved out on June 27, 2021 but was informed that this was the landlords responsibility. I notified the landlord of this in writing, and I received no electronic or mailed communication of any bills after the term of my lease.As show of good faith, I paid all outstanding bills in full with the original creditor immediately after discovering their delinquency, even though they occurred after the end of my lease, and began making efforts to understand how this situation happened and to correct it. On the date of the credit alert and subsequent payment, Penn Credit had not provided me with notice of collections, and had failed to contact me before reporting this collection, in violation of the Fair Credit Reporting Act. Moreover, they failed to leave a limited-content message as required by CFPB Debt Collection rule under the Fair Debt Collection Practices Act. My employment and livelihood relies on maintaining an active security clearance. Collections accounts can jeopardize my standing with the US government, which directly affects my employment. If Penn Credit had performed their due diligence to make contact with me before reporting this, I would have resolved this matter with them in the same fashion. With this in mind, I am requesting that Penn Credit immediately issue a deletion of this account from my credit report given the reporting violations in these circumstances, as I was given zero notice or opportunity to resolve this matter before reporting. If necessary, I will exercise my rights under the FCRA  and FDCPA to resolve this.

  Business Response

  Date: 09/26/2022

  Penn Credit Corporation reviewed and investigated the matter.  

  According to our records, the account referenced in this complaint is paid in full as of September 8, 2022.  The payment was made directly to the original creditor.  Please be advised that we notified the credit bureaus that this account is paid as required by the Fair Credit Reporting Act. 

  Penn Credit Corporation mailed ***************** a validation notice to the address provided by the original creditor.  This was mailed on July 25,2022.  This notice was mailed one month prior to reporting this account to the credit bureaus.   We did not receive notification of a mail return from the post office. 

  However, due to circumstance, Penn Credit Corporation is sending a deletion notification to the credit bureaus.    

  If ****************** has any questions or concerns, he can contact me directly.  My name is Thomas P************, I can be reached toll free at ***************************** or emailed at ********************@penncredit.com.
  
  Thank you for your assistance and resolution regarding the matter.  

  Customer Answer

  Date: 10/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:09/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have provided this payment information repeatedly to ***. and I filed with Bbb and provided information. These people are nasty, hateful and rude. They do not care if you have proof of payment they continue to put this on my credit. I would like to seek damages against them if they dont stop immediately. This account is paid as my proof shows. This should never come to this. How many times do I need to provide the proof of payment. Why are they allowed to continue to attack me though my credit report. Thy are putting false information on my report. I would like them ti acknowledge they are harrasing me and remove this false information from my credit report immediately.

  Business Response

  Date: 09/22/2022

  Penn Credit Corporation reviewed and investigated the complaint. 
  
  We are a third-party debt collection agency acting on behalf of the original creditor.  According to the original creditor this is a valid debt.
  
  Penn Credit Corporation updated **********’ dispute and forwarded the supporting documentation to the original creditor.  The original creditor does not show any payments being received on this account. Please be advised that the original creditor does not garnish taxes to resolve accounts in their office.  It is possible the proof that **. **** provided was in reference to a different account matter.   
  
  We updated **. ***’ file to cease and desist further communication.  She will not receive further correspondence from Penn Credit Corporation regarding this matter.
  
  If **. **** has any questions or concerns, she can contact me directly.  My name is Thomas P*************, I can be reached toll free at ***************************** or emailed at *****************@penncredit.com.
  
  Thank you for your assistance and resolution regarding the matter.  

  Customer Answer

  Date: 10/04/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 18009875
  
  I am rejecting this response because:
  I have verified this information with ***. It the same bill And while Penn Corp does not take tax money. *** does.*** TOOK THE 100.00 out of my state taxes. THE CONTACT PERSON IS ON THE INFORMATION   It was taken in March 2022 BEFORE Penn put it on my credit. I want it to be permanently removed as I have proven payment on this account. It is ridiculous that this collection agency refuses to acknowledge payment. 
  
  Regards,
  
  *****************
  

  Business Response

  Date: 11/08/2022

  Penn Credit Corporation reviewed and investigated the complaint. 
  
  We are a third-party debt collection agency acting on behalf of the original creditor.  The original creditor previously advised that they did not show any payments being received on this account. They also notified us that their office facility does not garnish taxes to resolve accounts. 
  
  However, with that said, this account was closed from our office on October 3, 2022.  We sent deletion notifications to the credit bureaus as required by law.  Penn Credit Corporation does not know the current status of this account matter and **. **** will need to contact the original creditor directly.
  
  If **. **** has any questions or concerns for Penn Credit Corporation, she can contact me directly.  My name is Thomas P*************, I can be reached toll free at ***************************** or emailed at *****************@penncredit.com.
  
  Thank you for your assistance and resolution regarding the matter.  

• Initial Complaint

  Date:09/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked my credit report and noticed I had a collection from PENN CREDIT CORPORATIO that was opened in 02/07/2022 for $479.00 with account number starting in ***************** that I do not recall and am not liable for. I never entered into a signed agreement or completed an original contract with them. This is fraudulent and a violation of my rights. This inaccurate collection is not mine. If you believe this account is mine, prove the validity.I would like all collection activity to cease immediately and for this inaccurate and fraudulent collection to be removed from my credit report or I will file for litigation and report you to the **** and FTC.

  Business Response

  Date: 09/23/2022

  Penn Credit Corporation reviewed and investigated the complaint. 
  
  Penn Credit Corporation is a third-party debt collection agency acting on behalf of the original creditor. 
  
  Please be advised that Penn Credit Corporation updated **. ******** identity theft dispute and sent a deletion notification to the credit bureaus.
  
  We are mailing ****************** verification of the debt pursuant to her request.  Aside from receiving verification of the debt, ****************** will not receive further communication from our agency regarding the matter, per her request.   
  
  Due to advising this is a matter of identity theft, ****************** will need to provide a filed police report, an Identity Theft FTC Affidavit, and proof of residency for the time frame in question.  Once received, we will forward to the original creditor to investigate.  The original creditor will notify us the results of their investigation and we will update our records accordingly.   
  
  Penn Credit Corporation wants to help bring resolution to this matter.  If ****************** has any questions or concerns, she can contact me directly.  My name is Thomas P**************, I can be reached toll free at ***************************** or emailed at *******************@penncredit.com.
  
  Thank you for your assistance and resolution regarding the matter.  

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***************************** and do not have a contract with PEN CREDIT CORPORATION. They do not provide me with the orginial application like I asked.

  Business Response

  Date: 08/25/2022

  Penn Credit Corporation reviewed and investigated the complaint.  We are third-party debt collection agency acting on behalf of the original creditor.  This account was sent to our office in December 2021 and according to the original creditor, this is a valid debt.  The debt was previously paid directly to the creditor; however, the payment(s) were returned due to non-sufficient funds.    
  
  Penn Credit Corporation updated **. ******* dispute and notified the credit bureaus as required by law.  According to our records, this complaint is the first correspondence we received from **************** regarding the matter.  
  
  Please be advised that Penn Credit Corporation requested verification of the debt from the original creditor and will mail to **************** upon reception.  
  
  Penn Credit Corporation wants to help bring resolution to this matter.  If **************** has any questions or concerns, she can contact me directly.  My name is Thomas P*************, I can be reached toll free at ***************************** or emailed at *********************@penncredit.com.
  
  Thank you for your assistance and resolution regarding the matter.  

• Initial Complaint

  Date:08/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My identity has been compromised after I had learned that someone has been using and changing my information eg address to multiple different addresses which I have listed here. I also found in my credit report inquiries I never made, an iteration to my name such as *************************** and accounts I never opened. I have contacted all of the creditors to make them aware of this issue. I also found this account that I believe not mine:Acct name: PENN CREDIT (Original Creditor: ****************************) acct no************************************* opened 05/01/2017 balance $991.00 I am not liable for this debt and I do not have a contract with: Company: PENN CREDIT CORP Address: ******************************* HARRISBURG, PA******** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at ************************ MONROE, NY****** and email at ***********@*****.com.I need a response from the company.

  Business Response

  Date: 08/24/2022

  Penn Credit Corporation reviewed and investigated the complaint.  We are a third-party debt collection agency acting on behalf of the original creditor.   
  
  Penn Credit Corporation updated **. ****** dispute and is sending a deletion notification to the credit bureaus due to claiming fraud/identity theft.  Penn Credit Corporation forwarded a copy of the FTC Identity Theft Affidavit and police report to the original creditor to investigate. 
  
  According to the original creditor, there is some questions regarding the address listed on the documentation ************** provided. The original creditors records indicate the address is the same address where the services were rendered.
  
  ************** will need to contact the original creditor directly at ************** to claim fraud and explain the situation.  The original creditor will provide a fraud packet that ************** will need to complete, and he will also need to provide three forms of proof of residency for the timeframe in question.  Once received, the original creditor will investigate and notify Penn Credit Corporation of their findings.
  
  Penn Credit Corporation wants to help bring resolution to this matter.  If ************** has any questions or concerns, he can contact me directly.  My name is Thomas P************, I can be reached toll free at ***************************** or emailed at ***************@penncredit.com.
  
  Thank you for your assistance and resolution regarding the matter.  

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Penn Credit Corporation is attempting to fraudulently obtain an unconfirmed and unsolicitated payment on my behalf. I recieved their letter of outstanding payment in which I have never authorized or have any legal contacts or obligation with Penn Credit Corp. As I don't recall this account, I mailed a request to obtain a signed contract or agreement with said company, payment history to review and confirm alleged debt in an attempt to resolve this matter. However I was mailed a communication if an attempt to collect, processed dispute and verification letter and summary page from *** in the amount of $1152.66. Upon reviewing the documents, I identified some issues of concern which would indicate misleading information and fraudulent attempt to extort a payment. First, My billing period is only 6 days (5/12/21-5/17/21). Second, I seem to me that my account number appears larger and fonts does not match over font. I believe this information added to a template by this company through means of copy and paste. They have complied to the stand of law set by The Fair Debt Collection Practices Act. I'm requesting, your office look into this matter and the over practices of Penn credit Corporation. Please see attachment below.

  Business Response

  Date: 08/15/2022

  Penn Credit Corporation reviewed and investigated the complaint.  We are a third-party debt collection agency hired by the original creditor. According to the creditor,this is a valid debt.
  
  We updated ****************** dispute and mailed him verification of the debt on or around July 12, 2022.  The verification we mailed to **************** was not altered and was provided directly from the original creditor. 
  
  Penn Credit Corporation updated ****************** file to cease and desist further communication regarding this matter, pursuant to his request.  **************** will not receive further communication from ********** regarding this matter.   
  
  Penn Credit Corporation wants to help bring resolution to this matter.  If **************** has any questions or concerns, he can contact me directly.  My name is Thomas P**********, I can be reached toll free at ***************************** or emailed at *****************@penncredit.com.
  
  Thank you for your assistance and resolution regarding the matter.  
  

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is continously reporting erroneous, derogatory information about me which is killing my credit & my Professional image. They've failed to send any proof of their claim because they have none since this account has never even existed. Therefore, my only wish is to have them permanently remove the inaccuracies that I’ve disputed from my credit file immediately.

  Business Response

  Date: 08/15/2022

  Penn Credit Corporation reviewed and investigated the complaint.  We previously received a similar CFPB complaint regarding this same matter.
  
  According to the original creditor, this is a valid debt.  We updated ********************** dispute and notified the credit bureaus as required by law.  We forwarded ********************** dispute to the original creditor to investigate.  The original creditor advised this is a valid debt and provided verification of the debt.  We mailed ******************** verification of the debt on April 1, 2022.   
  
  Penn Credit Corporation wants to help bring resolution to this matter.  If ******************** has any questions or concerns, she can contact me directly.  My name is Thomas P**********, I can be reached toll free at ***************************** or emailed at *****************@penncredit.com.
  
  Thank you for your assistance and resolution regarding the matter.  
  

  Customer Answer

  Date: 08/19/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  This company claimed that they have sent me the validation of debt but I have not received any information that I have requested to fully verify this Debt.
  
  Regards,
  
  ***************************

  Business Response

  Date: 08/24/2022

  Penn Credit Corporation reviewed and investigated the complaint.
  
  Please be advised that Penn Credit Corporation is mailing ******************** another copy of the verification of debt.  Upon reception, I request that ******************** contacts our office to further discuss the matter at the phone number listed below.
  
  Penn Credit Corporation wants to help bring resolution to this matter.  If ******************** has any questions or concerns, she can contact our office directly at ************** or email me at ****************@penncredit.com.  
  
  Thank you for your assistance and resolution regarding the matter.