Business ProfileforPennsylvania State Employees Credit Union

RE: ********************************** Year: 2019 VIN #: ***************** To Whom It May Concern: I am writing this complaint in response to threats that PSECU has made against me regarding a matter that I have no control over. On June 9, 2023, PSECU sent me a letter via USPS mail threatening to take legal action against me because you guys have not received a paper certification of title or an electronic lien notification for the vehicle I have chosen to finance with you guys. I have informed PSECU several times via USPS mail and phone call that I am not in possession of the paper certification of title. Furthermore, I have forwarded PSECU all conversations that I have had with the previous lien holder, The ********** ******** Bank in an attempt to correct this situation. PSECU has made no attempt at following up with me on any occasion where I have forwarded them the information I had been given by The ********** ******** Bank. Instead, PSECU has continued to send me notices to forward them a paper certification of title in which I informed them that I was not in possession of. In order for PSECU to obtain a paper certification of title you are going to have to obtain a paper title from the State of Ohio. I have done my part in keeping all of my accounts with PSECU current and do not appreciate such threats being made against a so-called “valuable” customer. I have been nothing but loyal to PSECU dating back to July 23, 2023, when I opened up my first auto loan with the credit union, and would hate to have to terminate my continued loyalty due to unnecessary threats being made against me. If such threats continue to be made against me about a matter that I have no control over, I will have no choice but to defend myself through legal means. Should PSECU need any further information from me to correct this situation, I can be reached at the contact information PSECU has on file for me. Kindest regards, *****