Complaints

This profile includes complaints for Pennsylvania State Employees Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pennsylvania State Employees Credit Union has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pennsylvania State Employees Credit Union

  1 Credit Union Pl Harrisburg, PA 17110-2912

• 

  Pennsylvania State Employees Credit Union

  1 Credit Union Pl Harrisburg, PA 17110-2912

• 

  PSECU

  502 E College Ave State College, PA 16801-5518

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I contact you regarding PA State Employees Credit Union's inaccurate reporting and failure to remedy multiple disputes of late payments on accounts in 2023. As an empowered natural person well-versed in statutory rights, I seek restoration of lawful standards and transparency. PSECU reported these isolated late payments without my consent under Red Flag Identity Theft rules (16 CFR 681.2), constituting a potential violation of my privacy rights established in GLBA Section 502. By introducing inaccuracies and potential billing errors without timely dispute opportunity, PSECU contravened both the Fair Credit Billing Act and my entitlement to maximum accuracy and protection as the Original Creditor under FCRA Sections 607 and 611.Additionally, I have filed an identity theft report and there are clear red flags that PSECU has failed to appropriately address as required by FCRA Section 605B. As identity fraud is claimed, Section 605B mandates prompt removal of disputed information within 4 business days of receiving correspondence from me, which PSECU has not done. I have requested that PSECU promptly delete this disputed, inaccurate late payment information to remedy their non-compliance and restore integrity to my proprietary records and personally identifiable information. As a reputable mediator, I request your skilled facilitation to resolve this promptly, cooperatively and in accordance with statutory rights and protections. Prompt attention ensures accuracy and justice for consumers going forward. I remain available to discuss preserving rights through transparency, understanding and compliance with law. Wisdom and empowerment serve us all best. Regards in partnership,[******* *******]

  Business Response

  Date: 12/08/2023

  I am writing in response to your email dated November 30,2023, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we reached out to the individual directly and consider the matter closed.  

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business closed my account without any prior notification. I was told that once my bankruptcy was dismissed I could have my online access reenabled . This happened and I was told today that it will not be reenabled and that I need to reapply in a year for a possible reinstatement. This is an unacceptable resolution.

  Business Response

  Date: 11/06/2023

  I am writing in response to your email dated October 24, 2023, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we responded to the individual in more detail via a mailed letter on November 2, 2023 and consider the matter closed.?Thank you for sharing this correspondence with PSECU.?? 

  Customer Answer

  Date: 11/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The business has not provided a satisfactory resolution to my problem.
  
  Regards,
  
  ***** *****
  

  Business Response

  Date: 11/09/2023

  I understand that the individual rejected PSECU’s response. We have reviewed our records and responded to the individual directly on November 2, 2023. The individual has received all the necessary information related to this matter. We consider the issue closed. 

  Customer Answer

  Date: 11/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  The business has not provided a satisfactory response
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***** ***** 
  

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 18,2023 I go to login to my account and wasnt able to. I called on October 19, 2023 and spoke to the loss prevention department. They said my account was closed because they couldnt verify my income. This is the most bogus and phoniest response that I have ever heard to close someone's account. I wasn't even a member for a full week. I'm not applying for a loan product or a credit product so verifying my income has nothing to do with opening a checking or savings account and therefore my income is none of their business. Furthermore, I asked for proof that they really tried to verify my income, and they were unable to provide me any proof. I will be taking this issue further than the BBB as this constitutes and violates my privacy and consumer rights. I am also demanding that they reopen this account or there will be legal issues.

  Business Response

  Date: 10/27/2023

  I am writing in response to your email dated October 19, 2023, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we responded to the individual in more detail via a mailed letter on October 25, 2023, and consider the matter closed. 

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello this company is reporting inaccurate debt to my ******** account. my car was repossessed in 2019 and liquidated this company has refused to give me the receipt of sell for the vehicle. they also sold the debt to a third party but are still reporting that I owe psecu the debt when I don't. I want this item removed from y credit report immidiatly.

  Business Response

  Date: 10/20/2023

  I am writing in response to your email dated October 10, 2023, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we attempted to contact the individual by telephone and were unable to reach him. We responded to the individual in more detail via a mailed letter on October 19, 2023 and consider the matter closed. Thank you for sharing this correspondence with PSECU.  

  Customer Answer

  Date: 10/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ******* ***** ********
  
  This account was removed by ******* and ********** but my credit is still being attacked by psecu this account should have been removed from my ******** the information on the accounts is inaccurate and the debt was sold to a third party 

  Customer Answer

  Date: 10/20/2023

  Letter  to release information 

  Business Response

  Date: 11/03/2023

  I understand that the individual rejected PSECU’s response. We have reviewed our records and responded to the individual directly. We consider the issue closed. 
  
   

  Customer Answer

  Date: 11/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  This debt does not belong to me and should be removed from my ******** credit report 
  
  Regards,
  
  ******* ***** ********
  

  Business Response

  Date: 11/06/2023

  I understand that the individual rejected PSECU’s response. Rest assured; this individual has been provided with all the necessary information related to this matter. We consider this matter closed.

  Customer Answer

  Date: 11/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I was never provided with the original contract agreement containing my signature that this is my debt. If i am not provided with the original contract please remove from my credit report immediately 
  
  Regards,
  
  ******* ***** ********  
  

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PSECU is not issuing bonus after I fulfilled requirements for the level one and level two bonus . Its a shame they tell me to wait 45 days but other members have recieved the bonus within a few days . Also took about two weeks to get an approval to open an account . Think again if you are thinking about joining them .

  Business Response

  Date: 08/30/2023

  I am writing in response to your email dated August 24, 2023, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we worked with the individual directly on a resolution. Thank you for sharing this correspondence with PSECU.? 

  Customer Answer

  Date: 08/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *************
  

  Customer Answer

  Date: 08/31/2023

  Was told bonus funds will be available by at the latest Thursday8/31.  Funds did not post company did not adhere to their promise .

  Customer Answer

  Date: 08/31/2023

  Was told bonus funds will be available by at the latest Thursday8/31.  Funds did not post company did not adhere to their promise .

  Customer Answer

  Date: 08/31/2023

  Was told bonus funds will be available by at the latest Thursday8/31.  Funds did not post company did not adhere to their promise .

  Business Response

  Date: 09/01/2023

  I understand that the individual rejected PSECUs response. We worked directly with the individual on a resolution. Thank you for sharing this correspondence with PSECU.? 

• Initial Complaint

  Date:08/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraudulent charge to my PSECU Debit card was reported to PSECU. The charge was still pending, but the representative refused to do anything to assist me. I was told to call back when it posted and I could dispute the $150 theft from my account. This company shows no regard for financial loss they could simply refuse to honor. Meanwhile I lise money I can't afford to lose.

  Business Response

  Date: 08/31/2023

  I am writing in response to your email dated August 23, 2023, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we worked with the individual directly on a resolution. Thank you for sharing this correspondence with PSECU.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I recently got married in July 2023 and wanted to start doing joint banking. We are both currently members at PSECU and processed a joint application on July 28th 2023 for a checking account. I provided the necessary supporting documents because she is not a citizen. I waited a week and called application processing, I was told that I had fulfilled the requirements and that they would process my application in order. After another week I contacted PSECU again for an update and was informed that there was a high application volume and that they'd process it when they got to it. After yet another week, I called again and the lady on the phone insinuated that it had taken too long and said that she put our application on the expedited list where it was first in line, she said that it should be done by the end of the business day (Thursday) and that we should receive our welcome email and account information by the end of the business day, I had called Thursday morning. It is now Monday night, 3 business days have passed (Thursday, Friday, and Monday) and my application is still listed as "pending review." I had extra time available on Thursday to go to another bank and open an account there before my wife and I's college classes started again, and I would have done it if I was not told that I should expect the approved application by the end of the business day. As an additional note, at each call I was informed that I provided sufficient documentation and had filled out the application properly. This delayed application processing and customer service is causing my wife and I to temporarily postpone our financial goals and coordinate our finances in a more complex manner. Again, I would have gone to another financial institution if I was not led on by the application processing to expect completion by EOD.

  Business Response

  Date: 08/25/2023

  I am writing in response to your email dated August 22, 2023,regarding a complaint the Better Business Bureau (BBB) received about PSECU.Please know that due to the sensitive information being submitted, we worked with the individual directly on a resolution. We appreciate you bringing this matter to our attention. 

• Initial Complaint

  Date:08/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March, I opened my account (account# **********) under the promotion found at "*********************************************". Subsequently, I was granted a bonus of $100 each for both level 1 and level 2. Yet, the bonus for level 3 has not been credited to my account. Upon reaching out to the customer service department, I was informed that I failed to fulfill the prerequisites for tier 3 of the promotion. Specifically, I was advised that it was mandatory to uphold a qualifying payroll direct deposit for a duration of 90 days from the initial deposit and to sustain this deposit monthly with at least $200 per calendar month. However, I find this explanation incongruent with the stipulations set for level 2, which I have successfully met and been rewarded for. The criteria for level 2 state: "You must meet the requirements of the $100 Checking Bonus and establish one or more qualifying payroll direct deposit(s) that together total $200 per calendar month, within 90 days of establishing membership." Given that I have already received the bonus for this level, it is evident that my single direct deposit of $200 on March 31 has been deemed qualified. Furthermore, when considering the provisions set for level 3, which read: "You must meet the requirements of both the $100 Checking Bonus and $100 Direct Deposit Set Up Bonus and maintain the qualifying payroll direct deposit(s) for a minimum of 90 days after the first qualifying payroll direct deposit", it stands to reason that I would qualify for the level 3 bonus, especially after sustaining a $200 direct deposit from March 31 for 90 consecutive days. I am led to believe that there might be inconsistencies or a lack of clarity in the promotion's communication. I respectfully submit that the promotion might be bordering on misleading or false representation. I would appreciate a thorough review and rectification of this matter.

  Business Response

  Date: 08/25/2023

  I am writing in response to your email dated August 21, 2023, regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we contacted the individual directly and consider the matter resolved.   

  Customer Answer

  Date: 08/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I received my $100 bonus. Thank you!

  But my husband is experiencing the same issue (account **********, ****************, same billing address as mine). I wonder if he needs to file his own complaint, or could you issue his Level 3 bonus as well? Thank you!

  Regards,
  
  ***********************

  Business Response

  Date: 09/01/2023

  Thank you for sharing the additional feedback with PSECU. Please know that due to the sensitive information being submitted, we contacted the individual directly and consider the matter resolved.

  Customer Answer

  Date: 09/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was disabled because I kept trying to login and accidentally kept using my debit card pin and not my account pin. It prompted me to call them and get a new pin from a customer representative. I finally got around to calling them on July 19th at 8:40am, the first lady I spoke with was really nice, however, the second lady wasn’t nice or polite at all. She asked me what device I was using to log in and I explained to her I have 3 phones and use them interchangeably. She accused me of giving other people access to my account, which is ridiculous. And she told me that she doesn’t believe that I have that many phones. But if she would look at the location of each device, she would see that they are all from the same location. She told me that I would have to bank elsewhere and that they would be closing my account. I don’t want my account closed, I just want the pin so I can access it again. I’m hoping this is not the kind of customer service PSECU regularly practices and that this lady was just having a bad morning.

  Business Response

  Date: 08/25/2023

  I am writing in response to your email regarding a complaint the Better Business Bureau (BBB) received about PSECU. Please know that due to the sensitive information being submitted, we contacted the individual directly via mail and consider the matter resolved.  

• Initial Complaint

  Date:07/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: ********************************** Year: 2019 VIN #: ***************** To Whom It May Concern: I am writing this complaint in response to threats that PSECU has made against me regarding a matter that I have no control over. On June 9, 2023, PSECU sent me a letter via USPS mail threatening to take legal action against me because you guys have not received a paper certification of title or an electronic lien notification for the vehicle I have chosen to finance with you guys. I have informed PSECU several times via USPS mail and phone call that I am not in possession of the paper certification of title. Furthermore, I have forwarded PSECU all conversations that I have had with the previous lien holder, The ********** ******** Bank in an attempt to correct this situation. PSECU has made no attempt at following up with me on any occasion where I have forwarded them the information I had been given by The ********** ******** Bank. Instead, PSECU has continued to send me notices to forward them a paper certification of title in which I informed them that I was not in possession of. In order for PSECU to obtain a paper certification of title you are going to have to obtain a paper title from the State of Ohio. I have done my part in keeping all of my accounts with PSECU current and do not appreciate such threats being made against a so-called “valuable” customer. I have been nothing but loyal to PSECU dating back to July 23, 2023, when I opened up my first auto loan with the credit union, and would hate to have to terminate my continued loyalty due to unnecessary threats being made against me. If such threats continue to be made against me about a matter that I have no control over, I will have no choice but to defend myself through legal means. Should PSECU need any further information from me to correct this situation, I can be reached at the contact information PSECU has on file for me. Kindest regards, *****

  Business Response

  Date: 07/12/2023

  I am writing in response to your email dated July 10, 2023,regarding a complaint the Better Business Bureau (BBB) received about PSECU.Please know that due to the sensitive information being submitted, we are working with the individual directly on a resolution.