Business ProfileforVoss TV & Appliance, LLC

We chose Voss because it was a family owned, local business. I too purchased 4 appliances form Voss back in March 2021. I paid for them in good faith expecting to have my new appliances delivered and installed per our purchase agreement. My experience was so convoluted that I just don't have the time to detail all of the mistakes that were made by this business. So here are the lowlights. The refrigerator was damaged, along with the stovetop. The microwave was installed incorrectly and resulted in the installers drilling thru the wall opposite of the microwave into the living room, and this company decided to substitute another dishwasher at their discretion without notifying us. After 5 microwave doors, 2 refrigerators, 6 freezer gaskets and a stove top we finally have useable appliances. We experienced multiple visits from the GE rep as we tried relentlessly to resolve these issues. The majority were scheduled by Voss unbeknownst to us. There was actually one time the GE rep showed up at our house when we were both at work and another when my wife was home sick. When we called GE to rectify these appointments they had no record of a service call because Voss scheduled these appointments. My wife and I exercised our patience as we worked continuously to get these issues resolved. I can't tell you how many times I reached out to Voss ( double digits) to discuss our issues and as I sit here today, I have yet to receive a call back from this "family owned business" owner. I'm getting tired just thinking about the absolutely horrendous experience that my wife and I had to endure. But I guess the only thing that matters to this business is that they got paid so that they can move on to the next unsuspecting customer. There are plenty of options available out there to buy appliances. Save yourself a potential terrible experience like this. Definitely take this business off of your list. This process took more than a year. One star is one too many!