ComplaintsforFulton Bank

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On June 6, 2023, a hacker hacked into my bank account at Fulton Bank and withdrew $84,000 VIA 17 different ACH transactions. Fulton Bank gave me back $10,000, and the FBI retrieved another $14,000. However, Fulton Bank refuses to take respoabilty, and we are now at a loss of $60,000. This transaction where not authorized by me or anyone on my team. It was a fraud, and I think the bank should be responsible for protecting the money I keep in my bank account. I have attached the photos of the bank statements showing the fraud in ach transactions.

  Business response

  07/31/2023

  July 31st, 2023

  Dear *** ********:
  

  On July 11th, ********* ****** and I met with you via phone call and communicated our position on this issue. We followed up to that meeting with a written letter. Currently, our response and position remain unchanged. Please refer to the letter response you received in early July.
  

  Sincerely,
  
  VP - Manager Customer Advocacy
  

  Customer response

  07/31/2023

  The business response was that they aren't taking responsibility and don't want to engage with us on this issue anymore.  Everyone I talk to including bankers from different banks say that because we didn't authorize or create the ACH the bank should take responsibility  
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************
  

  Business response

  07/31/2023

  As mentioned in my previous response, the customer's concerns have been addressed via written letter. They should refer to that letter. 

  Customer response

  08/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ******** I am rejecting this response because: Firstly, the letter didn't address how the hacker got thru the text verification or how they changed the number that got the text verification. Also, It didn't address why the bank didn't stop the transactions when there was 18 transaction some of them where duplicate amounts, They should have stopped the transactions simply because they where such unusual transaction. Lastly, Fulton Bank still has a fraudulent website up, when you ****** Fulton bank the 6th result is a fraudulent  website. Why hasn't Fulton bank worked with ****** to suppress the site. Fulton bank was clearly negligible in protecting their customers money.

  The letter just said that they don't think that Fulton bank is responsible but talking to many bankers, FBI  agents and lawyers, because we didn't authorize or make the transaction the bank should take responsibly.

  One last point, when the FBI  reached out to Fulton to get some information so that they can freeze the bank accounts that the money went to  it took Fulton bank a few days to give it over. Why didn't Fulton give it the same day especially because every day counts in these situations the longer you wait the less likely it is to recover the funds. Seems like Fulton really didn't have our back and didn't care about our money 
  
  Regards,
  
  ***************************

• Initial Complaint

  04/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Fulton Bank is not a hospitable place to conduct business, they deal in antiquated practices that prevented me from paying off my auto loan and then subsequently lowered my credit score by filling a delinquent payment. The details of the matter were firstly my autopay for the account was stopped without my knowledge. So a representative from the bank calls I tell them I wish to pay the balance off, she tells me that she is unable to for some reason and lets me pay a one time payment over the phone or online and gives me information to set up another autopay. I set up a new autopay and somehow they are receiving weekly payments so I cancel the autopay. I then call Fulton bank and tell them I just want to pay the full amount, to prevent fluctuations in my account. They tell me that they will call me back with the payoff amount and finalize the loan. They never call back and this causes the account to go into delinquency. I go to a local Fulton Branch and it is locked and by appointment only, so I wait and finally pay the loan off but they hit me with a late payment on my Credit report and drop my score by 50 points. I would not do business with this bank, but would appreciate if they removed the false late payment they placed on my credit score.

  Business response

  04/26/2023

  April 26, 2023  
  

  Dear Sir or Madam:  
  

  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the  “Bank”).  
  

  The Bank has investigated this complaint. Following our investigation, we have corresponded  with the customer via US Mail and the Bank now considers the matter to be resolved.  
  Thank you for this opportunity to respond to this complaint. Should you have any further  questions concerning this matter or require any additional information, please contact me using  the information below.  
  
  Sincerely,  
  Customer Advocate  
  Fulton Bank, N.A.  

  Customer response

  05/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I am rejecting this response or lack there of response by Fulton Bank because they were negligent in their credit processing responsibilities and that lead to a 50 point drop my credit score. They responded by saying that they are refusing to remove the delinquencies because they investigated this complaint by reviewing loan documents. How about the phone call transcripts where representatives told me they could not give me a payoff amount at the moment and would call me back on multiple occasions. I was delinquent waiting on a return call in October for a payoff. Also in this response they claim electronic payments which are is a blatant lie because auto loans at Fulton Bank have no ability to be paid online or electronically. All Fulton Bank had to do to correct the situation was remove a faulty payment delinquency, but they continued to prove that they have poor customer service and just wrote a response suggesting that they had no liability in the matter. Unfortunately it looks like I will have to consult my attorney regarding the matter. 
  
  Sincerely,
  
  *******************************
  

  Business response

  05/22/2023

  May 19, 2023  
  

  Dear Sir or Madam:  
  

  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the  “Bank”).  
  The Bank has investigated this complaint and our position has not changed as a result of the  customer’s rejection of the resolution. If the customer has any further questions regarding our  response, he may contact the Bank directly.  
  

  Thank you for this opportunity to respond to this complaint. Should you have any further  questions concerning this matter or require any additional information, please contact me using  the information below.  
    
  Sincerely,  
  Customer Advocate  
  Fulton Bank, N.A.  

• Initial Complaint

  04/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Fulton Bank provided me misleading and deceptive information in order to receive excessive fees prior to moving my savings account to a checking account.I received a letter in October 2022 stating that I had my first occurrence of exceeding the 12 monthly money transfers from my Fulton Savings into my Checking account. For this first occurrence I was charged $12 (there is a subsequent charge of $12 for each occurrence). The letter stated, in bold, that to avoid paying the additional fees my Savings would automatically be moved to a Checking if I continued to exceed the allowable number of occurrences (see attachment #1). Therefore, after the next occurrence the Savings should have been transferred to a Checking Account and I would have only incurred one more occurrence. I am an out-of-state college student and rely on the online mobile application provided by Fulton. The application does not tell me about any service fee when I make any transfers that exceeds my allowable limit. Attachment #2 shows the conversation with a Fulton Bank Customer Service Technical Representative attesting to this fact. In January and February of 2023 it happened an additional 13 and 26 times respectively; equaling a total of 40 occurrences. This led to a total of $480 (13% of my total account balance) in excessive transfer fees before Fulton finally moved my Savings to a Checking Account. After contacting Fulton they provided a reimbursement of $350 and stated that I had to take responsibility for the remainder since I should have been aware. Regardless of Fulton's App not notifying me of each excessive occurrence/charge, they led me to believe that the account would be moved automatically on the next transaction occurrence. I would like Fulton to reimburse me the additional $106. The breakdown: $480 total fess charged, minus $24 for 2 transfer occurrences exceeding the max allowable occurrences, minus $350 already reimbursed by Fulton giving a remainder of $106.

  Business response

  04/26/2023

  April 24, 2023    
  
  Dear Sir or Madam:  
  
  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the  “Bank”).  
  
  The Bank has reviewed the matter and has responded directly to the customer via US Mail. 

  Thank you for this opportunity to respond to this complaint. Should you have any further  questions concerning this matter or require any additional information, please contact me using  the information below.  
  
  Sincerely,  
  
  Customer Advocacy Program Manager  
  Fulton Bank N.A.  
  

  Customer response

  04/30/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  Fulton's use of the word "occurrence" in their letter is ambiguous and misleading.
  
  The fee schedule states that a $12 fee is incurred for each occurrence of excessive activity.
  Fulton's first notice on 10.31.2022 indicated that this was my 1st occurrence of excessive activity and charged me $12.00 for it.
  
  The letter stated this was my 1st occurrence and made me believe that after the next occurrence my account would automatically move to a checking account but Fulton did this after 39 additional occurrences of excessive activity fees.
   
  This is where Fulton's response to me is misleading because they waited 2 additional months and not 2 additional occurrences of excessive activity fees.  
  See the attached highlighted areas in attachment #1 and #2.

  Regards,

  Business response

  05/02/2023

  The Bank has reviewed this customers concerns and responded directly to the customer. The Banks position has not changed regarding this matter.

  Customer response

  05/04/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  Fulton had sent a letter directly to me after the 1st occurrence that they would promptly move my account to a checking account this incident continues to happen again in order to avoid additional fees.  This was BOLDED and should have been addressed the next time (or 2 maybe) that this fee of $12 was applied for each additional occurrence.  However, Fulton did not do this as they stated.  It happened a total of 40 times for a total of $480 in fees and failed to reimburse me for the charges that I am requesting which I believe to be fair based on the information that they provided to me.
  
  Regards,

  Business response

  05/17/2023

  Enclosed are generic copies of the notices the customer received regarding this matter. We ask that the customer refer to the notices as well as the disclosures that were provided at account opening, as referenced in our communication to the customer. The Banks position has not changed on this matter, and a partial refund was issued solely as a customer courtesy. 
  

  *************************

  Fulton Bank, N.A.

  Customer Advocacy Program Manager

  **********@fultonbank.com

  Customer response

  05/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  If Fulton does not accept this, then I'm going to let a judge decide if what I'm asking is unreasonable based on the information that Fulton provided me.

  After receiving the initial letter for my first time of exceeding the maximum internal transfers allowed and charging me $12 for this occurrence, Fulton clearly stated that if this continued to happen they would take action and move my account to a checking account to prevent further fees.
  
  This action was not done as stated and it is not unreasonable for me to believe that this would be done on the next or at most on the 3rd occurrence thereby incurring a maximum of $36 in fees.   
  Instead, Fulton waited for an extensive number of occurrences to occur before executing their stated action and generated nearly $500 in fees.   
  
  Fulton did compensate me for some of the fees, but it wasn't enough.  I should have incurred no more than $36 in total fees for this prior to moving my savings account to a checking account.
  
  Regards,

  Business response

  05/25/2023

  May 24, 2023 

  Dear Sir or Madam:
  
  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the “Bank”).
  
  The Bank has reviewed the matter and has responded directly to the customer via US Mail on April 24, 2023. The Bank’s position has not changed regarding this matter, and a partial refund was issued to the customer solely as a customer courtesy. We request that the customer refer to our correspondence of April 24, 2023. The Bank considers the complaint to be closed.
  
  Thank you for this opportunity to respond to this complaint. Should you have any further questions concerning this matter or require any additional information, please contact me using the information below.
  
  Sincerely,

• Initial Complaint

  02/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been a customer of Fulton Bank for many years. Over the course of a number of years, I purchased four Certificates of Deposit from the Myerstown, PA Brach of Fulton Bank. Each Certificate of Deposit was to mature in one year from the date of issue. Each year including in 2021, I received a statement from Fulton Bank for each CD stating that "if no changes are made, your CD will automatically renew on _________ date for an additional term of 12 months." Based on this statement, three of my four CD's would not expire until 2022. Each year since purchasing each CD, I received a 1099 INT for the CD's, indicating the amount of interest I was to report on my annual federal and state income tax filings. I received a 1099 INT for each calendar year through 2021. In January of 2023, an accountant was starting preparation of my 2022 State of SC income tax return (I have resided in SC since 2014 and Fulton Bank has had my current mailing address in SC since that time) and was starting preparation of my 2022 Federal income tax return. I was awaiting my 1099 INT from Fulton Bank for the 2022 Tax Year. When I had not received the 1099 INT by the end of the first week in February, I called the Myerstown Branch of Fulton Bank and was advised that my four CD accounts had all been closed in late 2021 due to inactivity. This was in spite of the fact that I had Fulton Bank statements stating that three of the four CD's had been renewed for an additional 12 months maturing in 2022. The Myerstown bank representative advised me that the four CD's had been turned over to the State Treasurer of PA as Unclaimed Property. The Myerstown bank rep was rude and unprofessional during my phone call. I contacted the State Treasurer of PA to attempt to locate my unclaimed funds. They had no record of receiving the CD's. I eventually located the unclaimed money at the State of SC Treasurer's office. I have now commenced the process of claiming the total amount of the CD's.

  Business response

  03/16/2023

  The Bank is continuing to research this customer’s inquiry and we are expecting to have resolution shortly. We will provide a follow up to the BBB when the matter has been resolved for the customer.

  Customer response

  03/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Fulton Bank has essentially provided no response to my complaint.  They are only advising that they need more time to research the matter.  I am not at all surprised that they have no provided a reasonable explanation for why my certificates of deposit were handled irresponsibly on the part of the bank.
  
  Regards,
  
  ******* ********

  Business response

  03/27/2023

  The bank has responded directly to the customer to resolve this matter

  Customer response

  03/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********  
  

• Initial Complaint

  12/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a escrow analysis dated 9/22/22 in reference to my current mortgage with Fulton Bank acct#****. The analysis stated my escrow was short $1498.79 and my new payment as of 11/1/22 would be $2049.92. I decided I did not want my payment to increase by over $200. I sent in the full escrow shortage amount. Please see the attached receipts reflecting payments that were made. I called on 10/24/22 and spoke to a Fulton Bank representative named ***** in reference to the escrow shortage that I paid. I also asked ***** that since I paid the escrow shortage could I send in my regular payment amount which was $1841.14 and she said yes since the escrow shortage was paid. I received a call 11/26/22 from a lady named ******* who was inquiring why the November payment wasnt in the amount of $2049.92 and I explained to her my conversation with ***** on 10/24/22 about the payment and she stated someone from Fulton Bank would contact me in a few days. She also stated all funds that paid which was my regular payment $1841.14, $1498.79, and an additional payment for $83.88 were all in a suspense account and not applied to my mortgage. I was assessed a late fee and I am not sure if this was reported to the credit bureau. On 11/30/22 I spoke with ************** who was also inquiring about the $2049.92 payment for November and I explained to him I should no longer have to pay an escrow shortage over 12 months in the amount of $124.90 because you already have this. The mortgage needs to be recalculated without the escrow shortage being applied. At this point I need Fulton Bank to either apply the funds I have paid or send me back a check in the amount of $1498.79 for the funds I have paid. I do not expect to have a bad credit rating due to their incompetence. As a homeowner I feel I should have the right to decide if I want to pay an escrow shortage or have it applied to the monthly payment!

  Business response

  01/05/2023

  December 30th, 2022  
  
  Dear Sir or Madam:  
  
  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the  “Bank”).  
  
  The Bank has reviewed the matter and has responded directly to the customer.    
  Thank you for this opportunity to respond to this complaint. Should you have any further  questions concerning this matter or require any additional information, please contact me using  the information below.  
  
  Sincerely,  
  
  Kelly C******  
  Customer Advocacy Program Manager  
  Fulton Bank N.A.  
  

  Customer response

  01/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  

  Complaint: ********
  
  I am rejecting this response because:
  
  Since submitting this complaint no one from Fulton Bank has contacted me directly! So that is a lie!
  Regards,
  
  ***** *******

  Business response

  01/09/2023

  The Bank has resent the original correspondence to the customer and followed up with an email. The customer should now be in possession of the response. Thank you

  Customer response

  01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  12/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently received a letter stating that my account was going to be closed after a risk assessment was made. When I called the corporate branch, they had no knowledge of this letter. When I called my local branch, the manager explained that my account was being closed due to reputational purposes. I have banked with Fulton for almost 30 years and had a balance of over $80k this year, all money that was deposited was by employers only. I was recently ACCUSED of a crime, not convicted or found guilty, accused. Based on these accusations, which do not involve the bank or my finances at all, my local branch has taken it upon themselves to play judge and jury and close my account. I want this challenged and investigated.

  Business response

  12/22/2022

  December 22, 2022  
  
  Dear Sir or Madam:  
  
  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the  “Bank”), regarding the Banks’ closure of his account. Specifically, the customer states that he  wants the account closure “challenged and investigated.”  
  
  The Bank has reviewed this matter and the customer’s account was closed by the Bank in  accordance with the Bank’s Rules and Regulations for Deposit Accounts (the “Rules”), which  were provided to the customer at account opening. The Rules provide that the Bank may close  an account at any time by providing written notice of closure. As acknowledged by the  customer, he received written notice that his account would be closed on December 9, 2022.  

  Thank you for this opportunity to respond to this complaint. Should you have any further  questions concerning this matter or require any additional information, please contact me using  the information below.  
  
  Sincerely,  
  
  Kelly C******  
  Customer Advocacy Program Manager  

• Initial Complaint

  11/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 2/15/22 we had a construction loan. We were told we were to pay on the draws and nothing about all the interest! 2/2022 -4/22 We were receiving in the mail the billings. ******************************* Senior loan officer in *************. 5/22 no longer was receiving any billings.  **** received email from a *********************************/Senior Construction loan Administrator! Received no payments from May- August!! We received nothing by mail and questioned it months ago thru Blue Hen constitution. They were getting paid! We questioned ******** and at the time of trouble and no mail received by Fulton and the Breech took Place in May as well. ******************* says, They were Mailed out! All of sudden the May-Augusta were all being diverted or mailed to our Previous PA. Address?? No clue on her part or care. She just wanted is to Pay All Up to date quickly as to not affect our credit!! 107/22 she says last of interest you still owe to be paid. All with her having us print from her email PDFs Still no mailing from Fulton Bank!! ******************** via phone says to us, no payment until December for traditional mortgage. Nope, got another PDF from her and owed another intern payment due at mortgage signing on 10/31/22. These 2 representatives from Fulton and ************************* of local Lewes Fulton were No help. No answers to any of these issues we had to endure from May 2022. Please see that these people be accountable for all the undo Stress place upon us. Terrible customer service and Lack of knowledge on there parts as a Fulton company. I would not ever recommend your company or Bank to anyone! Worst dealings ever and No explanations. Just Stress and Grief!!!***************** ********

  Business response

  12/15/2022

  December 15, 2022  
  
  Dear Sir or Madam:  
  
  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the  “Bank”).  
  
  The Bank has reviewed the matter and has responded directly to the customer.    
  Thank you for this opportunity to respond to this complaint. Should you have any further  questions concerning this matter or require any additional information, please contact me using  the information below.   
  
  Sincerely,  
  
  Kelly C******  
  Customer Advocacy Program Manager  
  

  Customer response

  12/30/2022

  Complaint: ********
  
  I am rejecting this response because:
  Complaints with Business establishments that were part of and still ongoing issues. The first complaint regarding Fulton Bank and a Supervisor of our Construction Loan with a women in Hagerstown Maryland. No response on the Original interest loan bills that were fouled up since May 2022. Also, no reply as to who the Inspector or Appraiser was for our New home Build on their end as well!
  

  Regards,
  
  *******&********* ********

• Initial Complaint

  10/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have a mortgage with Fulton Bank and they keep telling me I have a missing mortgage payment. I have called them almost every week for the past 2 months to tell them I am up to date on all my payments. I called my bank and they have confirmed Fulton Bank has received those payments. Each time call Fulton bank, I speak with a different representative, but they ask the same questions, I give them the same answers and then they say someone will get back to me but no one ever call me back. So, then I have to call them again. I have wasted several hours talking on the phone and being placed on hold but they have yet to resolve this issue. I sent my bank statements confirming all my mortgage payments to two different individuals but have not received any information or heard back from them. I would like to resolve this issue so that my mortgage account is correct and no longer says I am missing a payment.

  Business response

  11/04/2022

  November 4, 2022  
  
  Dear Sir or Madam:  
  
  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the  “Bank”).  
  
  The Bank has reviewed the matter and has responded directly to the customer.    
  Thank you for this opportunity to respond to this complaint. Should you have any further  questions concerning this matter or require any additional information, please contact me using  the information below.  
  
  Sincerely,  
  
  Kelly C.
  Customer Advocacy Program Manager  
  
  

  Customer response

  11/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  09/20/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had an overdraft fee of 195.54  I paid this fee on sept 13 2022 My checking and savings have been closed for 30 days. On sept 14 I had a meeting with a bank officer to reopen my accounts . She was very pleasant to talk with reguarding my concerns about my accounts. My accounts will be closed for several days no dates were given when the accounts open. My SSi and pay checks are direct deposited .I am currently living on moneys given to me by friends. I have bills to pay that are overdue. I have called several times but they do not return my calls . Can you help resolve this matter. Thank you

  Business response

  09/23/2022

  September 23, 2022 
  

  Dear Sir or Madam:  

  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the “Bank”).  
  

  The Bank has reviewed the matter and has responded directly to the customer.  
  

  Thank you for this opportunity to respond to this complaint. Should you have any further  questions concerning this matter or require any additional information, please contact me using  the information below.  
  
  Sincerely,  
  Kelly C.  
  Customer Advocacy Program Manager  

  Customer response

  10/25/2022

  Complaint: ********
  
  I am rejecting this response because:
  

  Ihave recieved my monthly Fulton bank statement dated 8/25/22 thru 9/25/22 with my statement account information regarding my overdraft fee. This statement shows my payment of 195.54 paid 8/25/22.statement balance shows 0.00 balance. It is my intention to leave Fulton corp . I visited ******* Federal Credit Union on sat Oct 22 2022 in Myers-town pa. I met with a manager there. We discussed my setting up an account with this institution. Unfortunately I must live, work etc in lebanon co. to become a member. She then checked my account balance with fulton . She says there is an unpaid balance recorded. I was given a**** systems consumer report notice with an 800 number. Im frustrated with the way I have been treated at Fulton. I cannot go to any other credit union or bank until this issue is resolved. I cannot cash any checks in my possession.
  
  Regards,
  
  ***** ******* 

  Business response

  10/26/2022

  We have worked directly with the customer on this issue. 

• Initial Complaint

  08/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am a new Fulton Bank mortgage customer. There have been problems with my mortgage account since it's inception. The current problem that I am facing is that my account is saying I am 33 days past due my payment when I made the payment on time but it is not reflected in the online system. I have been calling Fulton Bank every single week for the past 5 weeks with no resolution from their side. I don't know what else to do to resolve this issue.

  Business response

  08/11/2022

  August 10, 2022    
    
  Dear Sir or Madam:  
    
  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the  “Bank”).  
    
  The Bank has reviewed the matter and has responded directly to the customer.    
  Thank you for this opportunity to respond to this complaint. Should you have any further  questions concerning this matter or require any additional information, please contact me using  the information below.    
    
  Sincerely,  
    
  Kelly C.
  Customer Advocacy Program Manager  
  

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