Complaints

This profile includes complaints for Wawa Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Wawa Inc.

  260 W Baltimore Pike Media, PA 19063-5620

• 

  Wawa Inc.

  10 Davisville Rd Warwick, PA 18974-5541

• 

  Wawa Inc.

  1946 N 11th St Reading, PA 19604-1509

• 

  Wawa Inc.

  741 E Broad St Bethlehem, PA 18018-6315

• 

  Wawa Inc.

  567 Lancaster Ave Malvern, PA 19355-1814

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First let me say that my family and I spend a lot of money with wawa.We demand the respect that we deserve. On 11/6/23 we visited the wawa on **** s. ******** *** as ww do most mornings before our work shift starts. I wanted to purchase hot chocolate French vanilla. I noticed that it was only water coming out. I reported it to the lady in the front,who then asked another young lady to assist. I think her name is *****. She insisted that this is the way it's served. I then explained to her that this is not true. She argued with me fir about 5 minutes. I then exited the business.The fact that this young lady felt so comfortable with her wotds,Let's me know I'm not sure she will be reprimanded for her actions.

• Initial Complaint

  Date:10/24/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my 4th time going into this location and every female that’s working deli always playing games skipping people’s orders. Like today I ordered 4 32 oz drinks and a hoagie my order number was 393 I got my drinks with no issues but when it came to my food like everytime they skipped my number so I kindly asked the females why I haven’t been called yet they said it’s because I didn’t pay yet so I proceed to show them that I was given my 4 drinks that’s I ordered with my hoagie saying they were paid along with my receipt and she still continued to laugh in my face an say we’ll I’m not giving you it because you didn’t pay for it like what I just showed you my receipt so she called manager **** to the front to check if I actually paid mind you she told the manager it does say it was completely she just wanted to actually confirm it because I’m lying. Now I’m pissed at this point so the manager goes to the register and says yes she did pay for her food so give her it she continues to laugh in my face an not give me my food and hand others their food so I started snapping louder and the manager had to say again give me my food that I paid for I have been waiting 30 minutes for it and all your doing is playing a game with my stuff. This Wawa location is nothing but TRASH EMPLOYEES THAT ARE DISRESPECTFUL DONT MAKE ANYTHING THE CORRECT WAY THEY THINK EVERYTHING IS A GAME WILL CONTINUE TO LAUGH IN YOUR FACE THREATEN YOU THIS STORE NEEDS TO BE SHUT DOWN OR BE COMPLETELY RESTAFFED THIS IS UNCALLED FOR!!

• Initial Complaint

  Date:09/23/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase $40 of gas at WaWa egg harbor City New jersey. Gas boy splattered gas all over me when pulling the nozzle out! Wawa manager referred me to 800 number. This 800 number I assumed toll free number would take care of issue of my clothes having to be dry cleaned to get the gas out and the person was very unhelpful. I would at least like the approximate 25 $30 to clean my clothing. Work clothing may I add the wait time for customer service was inappropriate and the person who answered the phone working from home had a terrible echo on his phone which was even more inappropriate. I thought higher than this of Wawa. Please help me get my garments cleaned thank you

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An online order was placed by a third party for me to pick up on 9/17/23 via WAWA Mobil app. .When I got to the store I asked the employee behind the sandwich counter if there was a PAID order for the person I was picking up the order for. He told me he was making it now. He then finished and gave me the order and said that was everything. When I brought the delivery to the client it was missing items. Wawa refused to give a refund over the phone or electronically which was how the order was paid for originally. WAWA expected me to drive back to the store to get the refund in person which would have cost more money in time and gas than the missing items was worth. I was missing 2 out of 4 items, the soda and a bag of popcorn. I would like a full refund for the terrible experience. Order number ********. I included pictures of the online order.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at Wawa got the wrong order. And I didn’t go back to get my money because it was too far away from my job. I called Wawa customer service spoke to ******. She stated she could not compensate at least half of my money because she couldn’t find the receipt. This is not my problem. They can’t find the receipt in the register. I don’t have the receipt because wawa does not give you the receipt unless you ask. The customer service is rude as always. I never complain before this is my first time coming about the store. I want my money back for what I spent because the order wasn’t right order order to Hogie two salads.

• Initial Complaint

  Date:09/11/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wawa on 33south 16st denies the use of Snap benefits in its store due to the amount of homeless people outside the store but the option of ebt food stamp is there on the keypad they just tell you can’t use it which is wrong they need better security however I had to pay cash

• Initial Complaint

  Date:08/22/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  twice at the point of transaction, I told the gas attendant to pump $40 of premium gas [91 octane as per factory specifications for the automobile]. The inattentive Wawa employee pumped $40 of regular gas [87 octane]. This was brought to the attention of Wawa Customer Service [see attachment]; during several conversations, it was pointed out that there was serious degradation of the car's performance in heavy traffic situations that required quick acceleration, all due to the gas recently pumped. on or about 8/8/23, Wawa made a verbal commitment to make good on the transaction by stating "that the next time you go to the pump, ask for ******** and we'll pump $40/premium gas at no cost to you". on 8/20/23, I returned to the gas station and became aware of the "lip service" of the promise to make good on the transaction of 8/8/23. I was sorely disappointed and quietly left the gas station. a nearby gas station took care of my refueling needs. I was unable to reverse the transaction charge on my credit card for the 8/8/23 visit. Fortunately, the auto is now running well, having a tank full of 93 octane gas.

• Initial Complaint

  Date:08/14/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work a job at a gas station 3-11pm I go in to Wawa for my dinner and drinks after work I also have to relieve myself in a restroom. But alas I cannot because the general manager of the fort pierce Wawa on us1 in fort pierce Florida has closed the bathrooms every night between 12-5am. I am so beyon furious when I cannot go to the bathroom in the store I spend my money in ever single night I am sick and tired of having to go to other stores to use other bathrooms when there is one available in their store but it’s closed for cleaning when its not in all reality is is closed because of laziness. I would like to buy my food gas and use the bathroom all in one place please please help me Fix this issues.

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/06/2023, an order for several packages of WaWa coffee was placed via on-line transaction, through the WaWa consumer website. The total of this purchase was $328.77, for 30, 12 oz. packages of Coffee. The (30) units of coffee was received in total a few days later. Upon further observation, it was noticed that the expiration dates on the fore-mentioned coffee were all due to expire within the next 2 months of date of receipt. I contacted WaWa on 3 separate occasions to request a refund, due to the short expiration dates and timeline from date of receipt. They told me that they were not able to replace the order with longer expiration dated merchandise, and told me that there were no refunds on coffee. The issue is that they sent me short-dated coffee, with expiration dates outside of the usual expected use of consumption - and are not willing to find a resolution or provide me with a refund of a product that can not be used within the timeframe of the expiration date. They have refused to offer any consolation with regard to replacement (with a longer exp. date) or a full refund of the products that were delivered. In the past, when I have purchased products like coffee, I was sent product that had expiration dates of more than 90 days. I am uncertain as to the reason why WaWa does not have the ability to offer a longer expiration date (90 Days from date of receipt) or simply refund me the total of $328.77. I am seeking a resolution to this issue. I will gladly send back the unopened merchandise for a refund. Best Regards, ********** *************** Email: ********************** Phone: ************

  Business Response

  Date: 09/12/2023

  September 7, 2023

  Dear *** *******:
  

  Reference is made to the Complaint referenced above regarding the Consumer’s on-line order with Wawa for packages of coffee (the “Order”). The Consumer alleges that the expiration dates of the coffee were within two months of the date the Consumer received the Order. The Consumer requested a refund for the Order.
  

  Wawa takes all complaints very seriously. In this circumstance, the Consumer was in touch with Wawa’s Contact Center on four separate occasions regarding the Order and Complaint. No refund was issued to the Consumer for this Order.
  

  This particular Order included the below types of coffee with the coordinating expiration dates.
  

  The Order was shipped on July 6, 2023.

  Product          Quantity                           Expiration Date
  Hazelnut        1 – 4pk 12 oz. Ground     10/30/2023
  Decaf             6 – 12 oz. Ground           09/19/2023
  Columbian     3 – 4pk 12 oz. Ground    10/02/2023
  Regular          3 – 4pk. 12 oz. Ground    11/13/2023

  Wawa’s terms on Wawa’s online store (wawa.com), as shown below, note that coffee cannot be returned and is shipped with a minimum 60 day expiration date from the date of shipping. Per the above Order details, all coffee shipped to this Consumer had an expiration date in excess of 60 days from the date of shipping.

  Please feel free to reach out to me if you would like to discuss this matter in more detail.

  Very Truly Yours,

  Associate General Counsel and Assistant Secretary

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well, my complaint is on the management team at this Wawa on *********** **** Wilmington, DE ***** I’m a patriot that comes in there every day and spend money for lunch when I’m at work it’s a friendly environment, so I’m friendly when I come in there but I’ve been been told I’ve been threatened twice by two different managers that if I don’t stop talking to their employees, I will be banned from the store. I know for a fact I’m not the only customer that comes into your place of business and has friendly conversation with the employees and wawa employees having friendly conversation with the patriots that come in there Wawa i’ve been coming inside the store and purchasing items for over a year since I’ve been at my job. I have never been disrespectful to anyone inside the store and I feel as though as a person that comes in there and spend the money I should not be threatened by management that I’m being friendly, or having a conversation with an employee, I hope you can resolve the situation because it definitely needs to be addressed and I’m never alone when I come inside the store I have other employees that work with me they come in there also that have witness your management threatening, threatening to ban me from the store. I don’t appreciate it. It makes me feel uncomfortable, and I think it needs to be addressed immediately.