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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Gun Equipment

Eurooptic Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

This profile includes complaints for Eurooptic Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Eurooptic Ltd has 2 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Date Order # Status 12/13/2023 ******* Paid In Full Package was supposedly delivered but it was not delivered. Adult Signature was supposed to be required. I never signed for the package and never received the package.

      Business Response

      Date: 12/20/2023

      Order states delivered by *** and signed for by same last name as customer

    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a rip-off. They sold me $3500.00 a kahles 525 - The scope broke on the first outing. This means I did not get to compete in my competition - I spent over 2k traveling by airfare and hotel entry fees. The scope let me down. Combining the price of scope and another above cost, I lost over 5 K - I contacted Euro Optic, and they gave me the run-around and finally spoke with someone here in the US that represents ********* Optix. They told me the scope I had just purchased needed to return to Sweden - it would take 8 weeks or longer. The woman representing ********* told me she would mail me a new one. She lied to me and never did so after they reviewed my scope. I plan to file a police report for theft by deception - I have already spent over 10 K with this company, DO NOT PURCHASE FROM EURO OPTIX OR ********* EVER.

    • Initial Complaint

      Date:11/29/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order ****** on November 17, 2022. I received the item and subsequently attempted to initiate a return. The written return policy states that returns are accepted for 15 days less return handling fees. To initiate a return you are required to email at [email protected]. I attempted to initiate the return but the email always bounced back as undeliverable as an invalid email address. I attempted contact via their listed phone number and there was never an answer or an option to leave a voicemail. I attempted to initiate an online chat with full details and never got a response.

      Business Response

      Date: 12/27/2022

      Not sure how this occurred, perhaps a spam folder issue or otherwise, but this order was returned and refunded with no issue. There is no further action to be taken here.

    • Initial Complaint

      Date:08/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August the 3rd of 2022 I ordered a product from ****** that costed $529.47. I have a video recording of the delivery driver dropping the package off at my door and I immediately went to grab the package. Excited for my new purchase I open the cardboard box to find the product box. Upon opening the product box the product was no where to be found thus not receiving my merchandise. A very elaborate scam for this company to take money from unsuspecting customers. I quickly went to ****** to try for a dispute. They contacted the seller for me and the seller said I should file a police report for my stolen Item. My item was not stolen from my porch it was never in the box when it left this scam companies place of work. I want a full refund and EuroOptic LTD to be investigated.

    • Initial Complaint

      Date:06/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a scope mount from EuroOptic on 9/20/2021 and never received the purchased item. Instead a received a range finding binocular. I did not return the binocular, nor receive the item I initially paid for. I also never received a refund for the item I paid for but did not receive. I did not return the wrongfully sent item that they sent me. They are now suing me for $3,208.93 for the item they say I should have returned. The  Federal Trade Commission has laws to protect consumers against being charged for unordered items, yet they are still requiring I show up to a hearing in PA on July 21, 2022. I live in south Florida and do not have the means to travel for a wrongful suit. This is extortion and I hope someone can help me

      Business Response

      Date: 07/13/2022

      July 12, 2022 
      Dear *** *******: 
      Kindly be advised that our firm represents EuroOptics, Ltd in connection with the Consumer Complaint of ******* *****, Complaint ID ********. 
      *** ***** ordered an item from EuroOptic which has been discontinued. By my email dated June 30th, 2022, a copy which is attached, I offered *** ***** his choice of a refund of the purchase price or one of two upgraded items. He did not make either choice. For that reason, EuroOptic refunded his purchase price by check dated July 11th, 2022, a copy which is attached hereto. Since the full purchase price has been refunded, this matter should be closed by your office. I am at your disposal to discuss this matter in more detail. 
      Sincerely, 
      William ** C

    • Initial Complaint

      Date:06/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a chassis from Europtics. I thought I had ordered a SA, but I received a LA. I returned the item. I didn’t open the box, my shipper opened the box to make sure it wasn’t an ATF firearm. Europtics received the chassis and said it was damaged and wanted to charge me 20% ($200). I talked with Aria at Europtics, he called me a LIAR and said he wouldn’t talk to me anymore. It appears that this is typical for returns at this company

      Business Response

      Date: 06/28/2022

      Customer ordered two chassis systems and attempted to install a barreled action in both. Returned both chassis, and in both cases, items were returned with obvious damage from attempted (and failed) installation. In both cases we offered to keep with 20% restocking fee, as we cannot resell as new; the first time customer took the item back (but reordered and did the same thing again) and the second time threatened us with a chargeback, which is a really crappy thing to do.

      But, since there's not much you can do about people who act this way, we just gave **** his money back and annotated his account as someone not to do business with anymore. He got a full refund. And then turned around and reported us to BBB anyway.

      If anyone is considering doing business with ****, I'd take all this into consideration. We'd have been better off if he'd never heard of us.

    Eurooptic Ltd is NOT a BBB Accredited Business.

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