Business ProfileforDKOldies.com

The BBB investigated this company due to the number and type of complaints filed against it by consumers.  The BBB also conducted a review of major search engines and found several review sites which confirmed similar conduct by the company in reviews filed on review sites.  The BBB also reviewed docket listings in Philadelphia courts to determine if there have been lawsuits filed against it and we found none.  Finally, the BBB reviewed the company's website to determine any policies the company had regarding issues that were the subject of our investigation including the refund policy.
Consumer complaints allege they are paying for items but are not receiving the items in a timely manner. The Federal Trade Commissions mail order rule requires that items ordered are to be shipped within 30 days of the order if no other time frame is given. If you can't ship within the promised time (or within 30 days if you made no promise) you must notify the customer of the delay, provide a revised shipment date and explain their right to cancel and get a full refund promptly.
As part of the BBB's investigation, we asked the company about these issues. The company responded and stated “All of our shipping and returns policies and practices can be found on the website. An email with a tracking number is sent to the email address attached to the account on file when a packing slip is printed, and any delays or issues are reported to customers within 1-3 business days. Any delays once a package has shipped from our company are provided by the shipping carriers.”  Business states it has this information visible on its website and readily available to all of their customers for their convenience. BBB will continue monitoring this business.