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ComplaintsforDKOldies.com
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/11/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I contacted Dkoldies on 2/21/2023 to sell some games. In total I sold 6 games. 4 ******* and 2 others. I've heard they are decent when selling games, but I've heard bad about other things like refurbished consoles. I stuck up for them, but it's been over a week since they received the package. At this point I don't want to do business, I just want my stuff back. I can sell it quicker. *** ** said it took 2 days. I've heard nothing back from them. I will escalate this if needed, but from their bad publicity I'm getting kinda worried.Initial Complaint
01/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I Purchased video games and consoles between October 4th and November 4th 2021 and I am still waiting for a working product since the games and consoles do not function properly. They claim they are cleaned and tested but they are on their 3rd try to get me working product. Now they say the games are not available even though their website dkoldies.com says ********* is available for purchase but they are forcing me to take a refund. I have never asked for a refund when all I have wanted was clean and tested working games as their website claims. The pictures show a non working battery from 1993 and sticky black stuff inside and out of the game cartridge this shouldn't be like this with a clean tested game.Business response
01/07/2022
Hello, when you returned your product we didn't have a replacement in stock to send you so we issued you a refund. In the days since then we have received a copy that I will get sent out to you free of charge to make up for the inconvenience.
I hope this resolves the matter to your satisfaction.
Business response
01/12/2022
Customer was unhappy with product, replacement order was made, still unhappy with product, offered multiple options to help situation, refund was sent.Customer response
01/13/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: the third replacement game still does not hold a save like they claim it does.
Regards,
*******************
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Contact Information
Business hours
Today,Closed
MMonday | 8:00 AM - 4:00 PM |
---|---|
TTuesday | 8:00 AM - 4:00 PM |
WWednesday | 8:00 AM - 4:00 PM |
ThThursday | 8:00 AM - 4:00 PM |
FFriday | 8:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
7 total complaints in the last 3 years.
5 complaints closed in the last 12 months.