ComplaintsforBlaise Alexander Family Dealerships

• Initial Complaint

  05/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been getting emails for someone else's car I have called them an told them to take it out but they will not do it.

  Business response

  05/12/2023

  To Whom It May Concern:
  
  Another customer's record may have automatically been updated from a national email database due to **************** sharing the same last name and physical address as that person.  It looks like ******************** email address was already removed and I verified its removal from all systems.  ************************ receives anything else, please have her forward it to me at **********************************************************. I apologize for the inconvenience that this may have caused *****************

  Sincerely,
  *************************
  Director of Operations

• Initial Complaint

  05/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a vehicle at this business and I never gave an email address for my file because I don’t use it but someone put an email on my file and it is not mine they keep sending emails with my information to that email I have asked them to remove it from my file several times they tell me they will but they never do every time I have to go for survice or something they send out an email to the email on my file I don’t want my information sent to random people because I don’t want to have to worry about fraud or identity theft so I would like to have that email permanently deleted from my file and none put in I don’t have email

  Business response

  05/12/2023

  To Whom It May Concern:
  *** ******'s profile may have been automatically updated with this email address due to him sharing the same last name and having the same physical address on record as another person.  I have verified that this email address has been removed from his file and no email is associated with his name.  I apologize for any inconvenience this may have caused and if I can be of further assistance, please call me at ************.
  
  Sincerely,
  *************************
  Director of Operations

• Initial Complaint

  05/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought a vehicle off dealership that was formally *************************** Automotive in June 2022. Traded car in elsewhere in December 2022. Requested my extended warranty refund December 22. Did not receive refund within 8-10 weeks like I was told. I called multiple times on different days. Nobody could give me answers. Feb 18, 2023, I got in contact with the warranty department, finally. He submitted another request for refund. Waited 12 more weeks. No refund. Approached dealership now known as Blaise Alexander, altoona pa location, in person and met with manager, he emailed corporate. It has been two weeks still no reply or contact from the manager and 24 weeks of waiting for my refund check. I was told at the dealership that I am not the only person running into this issue, but it has become an issue. They owe me my money, and I’m reaching out to seek help. Thank you. 

  Business response

  05/25/2023

  To Whom It May Concern:
  
  Our office manager, ***** *****, has been in contact with *** ****** to confirm the refund amount and both refunds have been processed with ** Financial and *****.  If *** ****** doesn't receive the refunds in 4-6 weeks, please let ***** know or contact me directly at ###-###-####.
  
  Sincerely,
  **** ********
  Director of Operations

• Initial Complaint

  05/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a recall on my car that I was told it was taken care before purchasing the car and it wasn't finally after just over a month recall was fixed in the process my car was scratched I took car back to dealership and they didn't resolve the scratch issue also the car had a faulty wiper the rubber was torn which scratched my windshield and I was referred to a glass shop when Blaise Alexander is responsible for the scratch I need a new windshield scratch is too deep to buff out so I reported this to the cooperate office and the head manager called me about the complaint *** ***** he was very rude to me because I complained about him and he told me bring the car in he would be there til 8 I told him I regret doing business with them I should have checked there reviews first also I would not have purchased the car if I wasn't lied to about the recall being fixed so I didn't respond to his request to bring car in because of his rudeness the car had some scratches in it when I purchased it I paid to have car buffed to remove some of the scratches and had it detailed so *** ***** claims he removed scratches they put in car while fixing the recall not so and he said Maybe I'm claiming old scratches not true *** also told me that some of the scratches the detail shop couldn't get out he could with no problem that wasn't true now he is going back on his word of telling me he could get scratches that the detail shop couldn't get out saying there are scratches in the car they couldn't get out maybe i'm claiming those scratches and he wasn't going to paint the car I didn't asked for car to be painted he said he could get certain scratches out and he didn't and I refuse to be talked to and treated any kind of way because I complained about being unsatisfied with the service once again I should have looked at there reviews cause I would have never purchased a vehicle from them

  Business response

  05/30/2023

  ******,

  We are sorry you're unhappy with your experience here at the dealership. On three occasions we attempted to resolve the issues pertaining to the cosmetics on the 2013 ***** **** that you purchased on 02/06/2023. I am sorry that we did not meet your expectations, however, the vehicle is ten years old, and no used vehicles are in perfect condition.  

  Sincerely,
  *************************
  General Manager
  Blaise Alexander 
  Chrysler Dodge Jeep Ram of Lewisburg 
  6801 Westbranch Hwy,
  Lewisburg, PA 17837

  Customer response

  05/31/2023

  Complaint: ********
  
  I am rejecting this response because:
  I rejected there response my car is a 2015 not a 2013 it's 8 yrs.old not 10 yrs old and yes it's used but it doesn't give them a right to damage my vehicle and not own responsibility and and when I brought the car it had a faulty wiper blade which scratched my windshield In two places and I need a new windshield they are refusing to replace it my issue is with this ***************** he is an impulsive liar and he has been giving me poor customer service I want the damages they caused to be fixed 
  
  Regards,
  
  *************************
  

  Business response

  06/23/2023

  To Whom It May Concern:
  
  After further discussion with **************** we are making a goodwill gesture to cover the cost of replacing his windshield (Susquehanna Glass) and a check for $200 for removing the scratches from his paint at a detail shop of his choice.  **************** was very satisfied with this resolution.

  Sincerely,
  *************************
  Director of Operations

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sometime in August I purchased a 2016 **** ****** for 16500 with full 3 year warranty after 3 weeks the transmission was giving me problems slipping went back the service department said it would cost me 400 dollars to flush it and 160 to diagnose the car I wasn't happy about that so my sales said he would take care of it so in 2 weeks they flushed it and the mechanic said it was fried meaning no good so they sent me home with it and after 3 weeks it starts to slip again so I see the gm *** which handled it great gave me a loaner and said it would be 10 plus months for a new transmission ok great so I get it thanksgiving week runs good for a week and started hesitating and not running right so take it back they said everything is all right and changed the plugs no cost still isn't working right I called the general manager today asked how we can resolve this his response was my service manager said it was good and take to another **** dealership and Will go from there

  Customer response

  04/26/2023

  Yes they got in contact with me please give me a 30 day extension we are trying to resolve this 

  Business response

  05/16/2023

  To Whom It May Concern:
  
  *** ******** came in last week and we replaced his wheel bearings.  *** ******** left the dealership satisfied with the outcome.
  
  Thank you,
  
  Bob S****
  
  General Manager
  
  Blaise Alexander ****

• Initial Complaint

  03/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 9-28-22, my son put $800 dollars down on a ***** * with a signed price 35,590.55 for the car by the manager . On 9-30-22 , my son and I purchased the car . The paperwork was not ready . We waiting over an hour for the paperwork to be ready . I signed the paperwork . The figures were different, and the price of the car was 35135 and a portfolio vsc was added for a total price of 38579. A difference of 2988.45. Sales person ******* ******** was contacted and she agreed I was over charged and would be refunded the difference . To date I have received $1600 dollars and still owned $1388.45. I am asked that the $1388.45 be reimbursed.

  Business response

  03/20/2023

  To Whom It May Concern:
  
  The customer's son, *****, came in and left a deposit of $800.00 for the purchase of the vehicle for his father on 09/28/2022. Customer, ******* *****, came in 09/30/2023 to purchase vehicle and wrote the check out for the incorrect amount on the bill of sale. After an initial mistake in the numbers, the customer had already written a check for $40,673.27 and only had one check with him.
  
  Once the numbers were corrected and a Vehicle Service Contract was added for $3445 the total purchase was $39,282.25 less the $800 deposit leaving a balance owed of $38,482.25.  *******'s check was already written for $40,673.27, leaving an overage of $2,191.02.
  
  On 10/31/2022 a check request was entered to return the $800.00 back to the son (*****) at *******’s request as he was going to cover the deposit leaving a new overage balance of $1,391.02. This check for $1,391.02 was also cut to ******* on 10/31/2022. Additional online fees not used because reg/title work was completed offline were returned to ******* as well. 
  
  Attached you will find. 
  Bill of Sale 
  Receipt for $800.00 by ***** ***** 
  Receipt for $40,673.27 by ******* *****
  Check Request for Customer(s) Refund 
  $800.00 Check back to ***** ***** (DEPOSIT RETURNED, ******* ***** to cover) 
  $1391.02 Check back to ******* ***** (OVERAGE after COVERING DEPSOSIT)
  $89.47 Check back to ******* ***** (ONLINE FEE COLLECTED BUT NOT USED)
  
  ******* ******* 
  Desking Manager  
  Blaise Alexander Hazleton Mazda  

  Customer response

  03/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  I had plenty of checks , again their math is inaccurate will seek legal matters at this point . I wrote the check for the amount the dealership requested . 
  Regards,
  
  *************************
  

  Business response

  04/26/2023

  ******************************* try to explain the purchase price a different way to explain how it matches the original proposal.
  
  The original proposal shows an out the door price of $35,590.55, not including a Vehicle Service* Contract.  At the time of purchase, you added a vehicle service contract for a price of $3,445 plus tax bringing it to $3,651.70.  If this would have been added to the original proposal the out the door price would have shown $39,242.25.
  
  At the time of delivery, you wrote a check for $40,673.27,this was in addition to the $800 deposit ***** previously paid bringing the total paid to $41,473.27.  We then refunded the $800 deposit back to Jacob.  Sent you a refund of $89.47 for reduced fees/taxes, and then also refunded the additional over payment of $1,391.02.
  
  $41,473.27 total paid by buyer including deposit
  -$800 deposit refund
  -$89.47 taxes and fees adjustment refund
  -$1,391.02 overpayment refund
  =$39,192.78 total paid out of pocket, slightly less than the original proposal plus the Vehicle Service Contract.
  
  The vehicle service contract can be cancelled at your request.  If you choose to cancel the vehicle service contract we can issue a full refund of $3651.70 including the sales tax.  This would bring your total amount paid to $35541.08.  $49.47 less than your original proposal.  In order to cancel and refund the service contract, I need a written request from you acknowledging that you would like to cancel the service contract.
  
  If you have any further question, please reach out to me at ************ or **********************************************************
  
  Sincerely,
  *************************
  Director of Operations

  Customer response

  04/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  I purchased two *****, one *********** van , three ****** , and two ****** s in my life . and was in commissions sales for years and very successful. Bottom line is you over charged me , never told me how much . A professional dealer would have put it in written how much I was over charged . You send me two checks . The $800 check stated over charge not refund for deposit ??.  Horrible sales job , and I was an easy sale and you could get the price correct !!!!! No communication!!!! Nothing in writing ?? about the over charge or who and when it would be paid .. all guess work on my part . I called your dealership for months , cant get a manager or anyone who would discuss my issue. Bottom line , terrible job on your part , I will not buy another car from Blaze Alexander and will not recommend your dealership . You blew up an easy sale and future business . I am done my attorney recommended that I should have taken the car back within two days and put it in writing thst I was over charged not Wait for month and receive two checks with no communication as to the dollar amount over charged , unbelievable!!!
  

  Regards,
  
  *************************

• Initial Complaint

  01/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased my Dodge Truck about 20 months ago from Blaise Alexander Chrysler, Jeep, Dodge in State College, PA and my complaint is with the service department. My first recall scheduled appointment time, I arrived at the service department 8 AM and as the hours passed I finally had to tell them I needed to get going because I had a scheduled Doctors appointment at 1:00 so they finally got me out of there at 12:15. The second recall appointment, which was scheduled, I arrived at the service department for my appointment and was informed that the recall could not be done because they didn’t have the part for the recall. So here we are just about 9 months later they have the recall part, set my appointment up for December 29, 2022. I drop my truck off on the 28th allowing them to have the truck all day on the 29th. I receive a call on the 29th stating that due to employees calling off sick we can not get your truck completed today, will Friday be ok? We said yes. Friday rolls around, another call, due to family emergency your truck won’t be available until Tuesday or Wednesday! We now, Tuesday, January 3, 2023, have a family emergency, son had a heart attack and is 45 minutes away, and our truck won’t be ready until 4:00! The service departments scheduling/customer service is horrible.

  Business response

  01/31/2023

  To Whom It May Concern:
  
  After reviewing ******************** complaint, we are reimbursing him $200, as he requested, for the additional time they experienced without their vehicle.

  Sincerely,

  *************************

  Customer response

  02/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  12/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or around 07/29/2022I purchased a 2022 GMC *******. At this point the dealership added a three year ****** into the purchase price. On or around 10/13/2022 I was in a vehicle accident and totaled the vehicle. Since the vehicle was rendered a total loss by the insurance company they said that the ************** was not in the vehicle price since it was a service not a upgrade in the vehicle and that I would need to contact ****** for a refund for the remaining three years of service. Once I contacted ****** they informed me it would have to be through the dealership. The dealership insisted that the OnStar was an upgrade rather than a service, however I disagree and point out that the insurance also says it is a service not an upgrade. Since the vehicle was declared totaled I am untitled to the unused portion of the service that was paid for. The dealership on the other hand claims that it was a upgrade added to the sticker price and refused any refund.

  Business response

  01/19/2023

  To Whom It May Concern:
  
  Please see the attached window sticker for ********************** vehicle.  The ****** subscription was included on the window sticker of the vehicle from ************** and is unable to be cancelled or refunded.  The cost of this service was likely factored in by the insurance company when they paid the total loss since it is a standard item on this vehicle.

  Sincerely,

  *************************

• Initial Complaint

  11/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought this vehicle used in June of 2019 from Blaise Alexanders. Just about from the day I bought the vehicle I have had nothing but issues with it. I bought a 2012 **** ******* Sport 4WD. It took much coaxing and bugging of their sales and service department to even slightly get anything resolved with them. The first issue I had was the ECM (electronic control module) had to be replaced with in the first few weeks after buying the vehicle. Then they found out that the one wheel bearing was bad in the front end of the vehicle as well. Then in October of 2019 I attempted to get an alignment on my **** after getting newer tires and **** Tire of Bloomsburg informed me that my rear differential had been replaced and was leaking slightly and I let them know that I had no idea anything like that was replaced because Alexander car dealership had never informed me even after my vehicle being in two of their garages since June to get the issues repaired. **** tire also informed me that my rear subframe was bent and they wouldn't be able to get the **** fully in alignment due to the frame being bent on the rear driver's side of the vehicle. I tried to get assistance from Alexander's once more due to all of these numerous issues and they would no longer help me since they already helped just past their 90-day warranty for the initial issues I found with the ****. They wouldn't take responsibility for the fact that they sold me a vehicle with all of these issues in the first place. I have had nothing but issues and have to keep replacing tires more often than necessary due to the damage to the frame. I did have the subframe replaced by **** ***** in Berwick because that part was extended **** warranty on those parts but the main frame itself still isn't taken care of. Now my rear differential blew out yesterday after getting tires once more for the rear of the vehicle and I have to spend money to replace that even though it was already replaced by the prior owner.

  Business response

  12/08/2022

  To Whom It May Concern:
  
  The following is the history we have on file for **********************  There was no charge to the customer for any of these visits.  ********************* has not been back to our dealership since August 28, 2019.

  06-13-2019 **** was sold on 

  07-03-2019 Vehicle was in for squeaking noise when turning. Repaired rear backing plate. Plate was contacting rotor.
  07-05-2019 Check engine light. Replaced throttle body.
  07-22-2019 Uneven tire wear and vehicle bogs down when turning at slow speeds traction light comes on. Found code. Aligned to specs and sublet to ******** to repair traction control per                        code.
  08-28-2019 Customer requests check brakes. Brakes are half-life. No repairs made

  Thank you, 

  John P*******

  General Manager

  Alexander Family Buick GMC

• Initial Complaint

  10/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Was sent a bill in the mail with no explanation for said services. Come to find out when I purchased my vehicle from what was ****** ********* ****** and is now Blaise Alexander, they said the down payment was taken from my GAP insurance which was not disclosed of at time of the new vehicle purchase. Said check was mailed to me for my reimbursement of my GAP insurance from trade in vehicle which i paid for up front in my costs for my previous vehicle purchase in 2019. I do not have any paperwork stating my GAP reimbursement check was to be used for a down payment towards the new vehicle purchase. I feel this is deceptive sales practices as nothing was disclosed at time of purchase and i have NO documentation stating this was to go towards the down payment, all was taken care of at time of loan closing. I will NOT ever purchase another vehicle from this location and will definitely let everyone i know not to go through them as well. Makes me wonder how many other people this has been done to and unethically charged fees with absolutely no explanation. I have attached the bill i was sent from them directly with no explanation just says service fees (which it was not a service fee)- also, if they were to get the check back for GAP insurance the check would have been cut/sent to them directly in C/O myself. I hope you look into this as i noticed there was a class action lawsuit filed in the summer of this year 2022 and toyota was to pay out claims of 59 million to customers.

  Business response

  11/14/2022

  To Whom It May Concern,
  
  I disagree with the statements made by the buyer.
  
  At the time of purchase the buyer agreed to use the cancellation money towards the vehicle purchase, we have a signed cancellation form and product cancellation where the buyer checked the box to put the money towards the purchase of the new vehicle (see attached three signed documents).
  
  Later, I was notified by the accountant that the GAP cancellation went to directly to the buyer in error. Because this was being used in the purchase of the car, we sent her a bill for the amount of the *** cancellation. The buyers significant other presented to the dealership with the bill questioning why she would owe this money and why we made her use that money towards the purchase of the car. I informed him that his wife (the buyer) filled out her paperwork that way so any questions should be directed to her. I explained that we only did what she asked us to do and that's applying the GAP cancellation money to the deal.
  
  He left the dealership angry and mentioned he is going to talk to her. He said she would have to pay the bill since its her vehicle and he doesn't have anything to do with it or her bank account. There has been no communication since.
  
  I made an attempt before the month end in October to collect the money but received no response.

  Haykel A***********

  General Manager
  ****** ********* ******
  Selinsgrove, PA,
  *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩