ComplaintsforBlaise Alexander Family Dealerships

• Initial Complaint

  10/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Was sent a bill in the mail with no explanation for said services. Come to find out when I purchased my vehicle from what was ****** ********* ****** and is now Blaise Alexander, they said the down payment was taken from my GAP insurance which was not disclosed of at time of the new vehicle purchase. Said check was mailed to me for my reimbursement of my GAP insurance from trade in vehicle which i paid for up front in my costs for my previous vehicle purchase in 2019. I do not have any paperwork stating my GAP reimbursement check was to be used for a down payment towards the new vehicle purchase. I feel this is deceptive sales practices as nothing was disclosed at time of purchase and i have NO documentation stating this was to go towards the down payment, all was taken care of at time of loan closing. I will NOT ever purchase another vehicle from this location and will definitely let everyone i know not to go through them as well. Makes me wonder how many other people this has been done to and unethically charged fees with absolutely no explanation. I have attached the bill i was sent from them directly with no explanation just says service fees (which it was not a service fee)- also, if they were to get the check back for GAP insurance the check would have been cut/sent to them directly in C/O myself. I hope you look into this as i noticed there was a class action lawsuit filed in the summer of this year 2022 and toyota was to pay out claims of 59 million to customers.

  Business response

  11/14/2022

  To Whom It May Concern,
  
  I disagree with the statements made by the buyer.
  
  At the time of purchase the buyer agreed to use the cancellation money towards the vehicle purchase, we have a signed cancellation form and product cancellation where the buyer checked the box to put the money towards the purchase of the new vehicle (see attached three signed documents).
  
  Later, I was notified by the accountant that the GAP cancellation went to directly to the buyer in error. Because this was being used in the purchase of the car, we sent her a bill for the amount of the *** cancellation. The buyers significant other presented to the dealership with the bill questioning why she would owe this money and why we made her use that money towards the purchase of the car. I informed him that his wife (the buyer) filled out her paperwork that way so any questions should be directed to her. I explained that we only did what she asked us to do and that's applying the GAP cancellation money to the deal.
  
  He left the dealership angry and mentioned he is going to talk to her. He said she would have to pay the bill since its her vehicle and he doesn't have anything to do with it or her bank account. There has been no communication since.
  
  I made an attempt before the month end in October to collect the money but received no response.

  Haykel A***********

  General Manager
  ****** ********* ******
  Selinsgrove, PA,
  *****

• Initial Complaint

  09/30/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was coming from out of town (roughly 30-35 minutes away) to the dealership closest to me. I had set up an appointment earlier in the week to test drive 3 trucks. The person online and on the phone ran my vin # and vehicle information and quoted me at a starting point of $16,000 for my trade in. They also set up the test drive for later in the week based on my busy schedule and having to take time off from work and so that they could move the vehicles from other lots to the one closest to me. When I arrived for my test drive I was informed that none of the vehicles were moved to the lot. The first vehicle hadn't passed inspection and they wouldn't be selling it, one was under contract and the last they said they didn't want to move because of the cost of gas. So my gas money was wasted driving down for a test drive that was never going to happen. They took my information in case another truck came up in the categories I was specifically looking at. Before leaving they told me I was misquoted earlier in the week that my $16,000 trade in would only be $9,000. I passed on two other vehicles at other dealerships based on the information I was given by Blaise Alexander online and over the phone. The whole process went from being super accommodating over the phone to being very sketchy on the lot. I was very disappointed to see how they were conducting their sales like this.

  Business response

  10/03/2022

  To Whom It May Concern:
  
  In the notes from ****************** conversation with our Business Development Center, it said that ************** was aware that we were not able to have all the vehicles of interest at our dealership. These vehicles were located at 3 of our dealerships throughout the state. As far as ***********'s trade evaluation goes, the agent he spoke with on the phone told ************** what his vehicle booked out on ****** Blue Book private party before reviewing the condition. This is difficult without knowing an accurate condition of the trade in. The condition of **************'s vehicle is as listed: Front & rear brakes recommended due to harsh pulsation, all 4 wheels curbed and or corroded, all 4 doors need body work due to corrosion, Rocker panels have surface rust and need body work, running boards are rusted and need replacement, and a mileage discrepancy on the vehicle history report.  
  
  After all the reconditioning *************'s **** required this would cost $6,000-$7,000 after mechanical/cosmetic repairs. The final trade in number we offered before ************** left our dealership was $11,500 and we believe this to be fair after the condition evaluation. We apologize ************** feels this way and hope that he considers the details in our response. 

  
  Sincerely,
  Blaise Alexander Management
  Mansfield, Pa

• Initial Complaint

  08/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/5/2022 I went to Blaise Alexander to have my vehicle serviced, multiple problems occurred all being sorted out except one. I spent over $800 on 8/5/22 and my vehicle/property was damaged by Blaise Alexander employees. The service employees were told my windshield had a UV protectant film on it prior to working on my car. (Blaise did my inspection last year with no issue). The service employees cut a rectangle of my tint out to remove my emissions/inspection stickers destroying my tint. (My tint follows PA tint laws, tint is also not a requirement of annual inspections in PA.) the manager Courtney D***** claimed it had to be done because the tint was placed over top of my stickers - this was a lie, they did my inspection last year removing the stickers 8/2021 without issue. My tint was placed in 5/2021. After speaking with Courtney she acknowledged the damage through email but states it’s impossible to remove stickers on tint -also a lie. Courtney also claims my tint is not legal in PA - that is a lie as well as it allows 70% of light & it’s part of PA inspections so I’m unsure why she’s even commenting on this. I sent them two separate price estimates from two separate tinting businesses; 1. Being a $200 quote (******* custom tinting) and 1. Being a $320 quote (Sharrock's auto glass tint & paint protection film) to replace film and remove damaged film Blaise Alexander caused. Courtney states she will write a $80 check for damages for a quote she received from “** *********” but will not provide the price estimate or the company information for me to have the work done by them at that quoted rate. Due to Courtney D*****’s (manager of Blaise Alexander Chevrolet in Muncy, PA) lack of willingness to provide the information of her supposed price estimate I am seeking either Price-estimate I obtained at their stated price(s) to replace/fix the damaged caused by this dealership; BLAISE ALEXANDER CHEVROLET Address 405 alexander dr. Muncy PA -17756 phone# ************

  Business response

  08/31/2022

  To Whom It May Concern:
  On August 5, **** ******** had an appointment with her 2016 Chevrolet *****. Around 9:25am on August 5th, ****’s husband **** showed up with the vehicle and checked in for the appointment for 4 tires, oil change, inspection, emissions and a 4 wheel alignment with our advisor Matt. Matt stated **** asked for us to keep the best tire for a spare, he also mentioned that there was UV tint on the vehicle. Matt made **** aware that we will not be able to put a state inspection sticker on the vehicle due to windshield tint being illegal. No other services were requested by **** and he signed the repair order and we proceeded with repairs. **** checked out and paid for services around 11:15 am. Shortly after **** leaving, **** called in and spoke to Dylan to let him know that she had previously called into our parts department and pre-paid for a wheel and hubcap on 7/27/2022. Dylan stated if **** came back we would mount and balance the best kept tire and install it on the rim that was in parts for her. **** came back in and we mounted and balanced the best kept tire on the prepurchase rim at no cost to ****. Later on around 1:30, **** called in again, this time to speak with Courtney the service manager about the cut tint on her windshield. She expressed her dissatisfaction with the service department. Unaware of the situation, Courtney apologized and stated that maybe the tint was over the stickers as to why they cut the tint if **** could send pictures to Courtney’s email so she could see what she was talking about.  
  After Courtney reviewed the pictures and estimate that **** provided for reinstalling windshield tint, Courtney noticed the estimate for the windshield tint was from Texas, ****’s family owned business. Courtney called a local tint company she found online, ** ********* and spoke to the owner **** via phone where **** verbally gave Courtney the estimate of $80 to remove and reinstall windshield tint for a 2016 Chevrolet *****. After Courtney and ****’s conversation, Courtney responded to ****’s email. **** from ** ********* reached out to Courtney on 8/10/22 stating that **** reached out to him on Tuesday 8/9/22 to verify the estimate of $80.00 that Courtney provided for removal and reinstall of her windshield tint, which he confirmed.
  
  Windshield tint, along with any other tint on a sedan being illegal in the state of PA, we provided a check from Blaise Alexander Chevrolet of $80 to reimburse for the damages done to her windshield tint instead of paying ** ********* to perform the services.
  
  Attached is all copies of emails, copy of check, repair order of services with failed report. A copy of tint law in the state of Pa provided by the Chief of Police of Muncy.
  
  Thank you for your time,
  
  Courtney D*****
  Service Manager
  Blaise Alexander Chevrolet
  405 Alexander Dr
  Muncy, Pa 17756

  Customer response

  09/07/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Blaise Alexander Of Muncy PA failed to apply truth to their response. On 8/8/22 the General Manager Curt P****** called my cellphone a few hours after I left my negative recommendation on the blaise alexander public ******** platform. During this phone call it was the least bit productive and made clear it was to show intimidation/confrontation. Curt P****** called to inform me he reported my vehicle to the Muncy police department and called me a bunch of names on the phone; kept referring to me as “that customer”. Blaise Alexander failed to mention that even though they gave me a price estimate of $80 from ** ****, they refused to provide contact information for this business. After having multiple friends/family & myself search the internet for this business, I was finally able to find ** ********* on ******** -this is a side hobby/business with no legitimate website. Curt P****** was so unprofessional I sought out my lawyer for advice as it was made clear his phone call was not meant to help the customer but to apply intimidation and was ultimately harassment. Courtney D***** NEVER ONCE apologized, infact she was very unprofessional, rude and openly tried to lie about my tint being cut, multiple times. The window in question was my front windshield on a sedan, which passes PA tint laws as it allows more than 70% of light to come through the windshield. Not to mention, it is not a requirement  of PA state inspection and you’re unable to fail inspection based upon your tint. Blaise Alexander failed my inspection due to them stating my breaks and rotors were “terrible “ & “rusted” and needed replacement. (I had just asked about my breaks in April from blaise Alexander… they stated this would cost me an additional $700 after already paying above that amount for the poor work they preformed. On 8/20/22 I had my inspection done at a different garage who stated my breaks/rotors did NOT need replaced but that they were in excellent condition! With all this being said; Blaise Alexander is unprofessional, lacks management skills, lacks people/customer service skills and just try to scam you. Blaise Alexander has shown the customers mean nothing and they will treat them that way; they have no issue with lying and it seems it is a common issue between multiple staff members.. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  07/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle from the dealership, less than two weeks later I went back because the car had an issue with the trunk, I had another garage look at it after the dealership told me I was at fault. Come to find out the car was in a previous accident and never reported. They did end up fixing the issue but they had my car for a month or more. I got my car back and within two weeks the engine went. I have had the car in my possession for about 42 days. They are telling me it is mechanics and I am responsible for fixing but I had my local garage look at it and they told me that there was a brand new spark plug installed and my mechanic believes that the dealership knew about the problem prior to selling me the car. I have contacted GM for a resolution on their end as well because this is a known problem with my vehicle and they have been no real help either. I have also contacted the Attorney generals office and they helped as much as they could.

  Customer response

  08/26/2022

  The dealership has yet to make the situation right. I paid out of pocket to have my engine replaced because I was told by GM that the dealership would not do anything and the advisor I spoke with there said it would be cheaper for me to go through my own garage. After I paid for this replacement the dealership called and said they were going to help, even though it was too late and I told them I already paid. I was told I would be reimbursed but I still have not been reimbursed. I even reached out to the general manager at Blaise Alexander Chevy to follow up on the so called reimbursement. 

  Business response

  08/31/2022

  To Whom It May Concern:
  
  We got *****'s ***** in the shop and it needs pistons (estimate is $3900)  We extended the 30 day 50/50 warranty to assist in the coverage.
  At time of delivery they refused the extended warranty which would have paid the entire bill.  We explained that we would reduce the
  total to $3,000 and split the cost 50/50 and they are refusing our offer.  General Motors called Courtney (service mgr) and offered an additional
  20% toward their bill.(This was from customer calling GM and asking for assistance)  Final cost to customer would be $900 .
  
       Repair Order (135074) for the trunk issue ($663.20) billed at no charge to the customer as good will.
       Buyers order (3/30/2022) showing the vehicle had 94,521 miles when purchased as is.
  
  Signed **** ***** on the vehicle showing no previous accident.
  
  Curt P******
  General Manager
  Blaise Alexander Chevrolet of Muncy
  405 Alexander Dr.
  Muncy, PA 17756
  
    Show BBB Messages

• Initial Complaint

  07/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car has been damaged due to an accident in February, 2022. The insurance adjuster and Blaise Alexander Body Shop handled the claim. The check was sent to my home address and I delivered to the body shop immediately upon receiving the check. Scheduled for repair on 6/22/22. Unfortunately, I was involved in another accident which rendered my car undriveable on 05/27/22. Adjuster accessed damage and my car was towed to Blaise Alexander body shop on 06/02/22. Check for 2nd claim was sent directly to Blaise Alexander. I rented a vehicle from ********** under my insurance for 30 days. My car has not been started as of this date 07/12/22. I am advised of constant delays which I have called numerous times as well as visiting the body shop. I am constantly being put off with excuses of parts needed which should have been ordered when my vehicle was accessed for damage. Keeping in mind that the parts from the 1st claim should have been in house. I have had to rent a car at my expense for $557. From 7/7-22 - 07/21/22. I was told by **** at the body shop a major part had not come in which they didnt order until 06/27/22 and to date has not arrived. I am told they cannot help me with a loaner car. I will more than likely to have additional charges for continuing a rental. I feel that Blaise Alexander should reimburse me for all my rental fees since they are at fault for not having my car repaired in a reasonable time. Insurance companies normally do rentals for 30 days no exceptions. Blaise Alexander has not given me the customer an exact date when my car would be completed. I am not getting acceptable results from Blaise Alexander. I want compensation for all rental fees I have incurred as a result of their failure to repair my car.

  Business response

  08/08/2022

  To Whom It May Concern:
  

  We never saw her car in February for the first claim. She came in for us to look at her car for the first time March 8th and she was scheduled for repairs June 22nd.
  
  She was then in the second accident and the car was considered a non-drive at that point and was towed to our facility. Non-Drives are brought in for repairs/teardowns in the order that they are dropped off. We were told by the customer on 5/31 that the car was getting towed to us and again from the insurance company on 6/2 that the vehicle would be getting dropped off for us to perform repairs.
  
  We received the vehicle the week of the 6th and we had it in the shop the 8th of June. We performed a thorough teardown on her vehicle so we could get an accurate supplement for the 2 claims that she had. We finished and sent the supplement to her insurance company 6/13 and were told the insurance adjuster would be out to view the vehicle. He did not come out until 6/16 and we did not receive full authorization to move forward with both repairs until 7/5. We dealt with two insurance adjusters,***************** and *************************.
  
  Once we receive the ok then we order parts, parts were ordered same day we received authorization. Also, we did not order parts for the first claim originally scheduled 6/22 or have them in stock because we do not order preliminary parts until about 2 weeks before scheduled appointment. They only time we pre-order parts way in advance is if there are national back-order parts and for that particular claim there were none. All parts for both claims were in stock 7/20 which is 5 days longer than the original ETAs given from parts department and the main wait was for the 2nd claim parts. We did switch a few parts vendors around to try to get parts in a little sooner.
  
  Her vehicle came back in to perform repairs 7/15 for the 1st claim and the customer was updated on this and started repairs on the 2nd claim 7/20. Both claims were finished 7/29.
  
  To answer her question about parts in the complaint, when we were told about the 2nd claim and heard it was a non-drive and would be towed to us, we still did not order preliminary parts because her vehicle was going to be borderline total loss with the two claims combined that were also overlapping damages. We had to wait for Penn National and ********** to make a business decision to repair or total the vehicle after they received our supplements. Both claims amounted to $16,948.88 for a 2018 ***** ***** with 54,xxx miles. *BB retails this car between $14,500-$16,500. Total loss threshold is normally 75% of the ACV.
  
  Lastly, we do not tell customers promise dates anymore due to all of the unforeseen variables in today's society. We stress highly to all of our customers about the repair process and we typically do give them a rough time frame when to expect their vehicles to be completed once we complete the supplement process and receive authorizations from any/ all insurance companies involved. ***** was informed that she should expect her car the end of July-early August. She stated she was unhappy she has to pay rental and asked if we supply loaner and nothing went beyond that point. She was kind and nice to everyone and never demanded anything or stated that she was unhappy with our team. It is unfortunate that the insurance companies only pay 30 days of rental in some cases. She is fortunate to even have rental, some customers have to pay rental from day 1. We always attempt to do our best anytime a customer is in need of assistance for a loaner. She never asked for assistance, she simply just asked if we had any.
  
  Thank You!
  
  Caleb P********
  Blaise Alexander Body Shop's
  O:*******************

• Initial Complaint

  05/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a new 2022 ford ****** sport from Blaise Alexander Ford in Mansfield Pa. over a month ago. Window sticker stated it came with DEALER installed cross bars for the roof rack. They were not there at time of purchase and this was pointed out by me and noted by the dealership who said they would be in anyday. We have been charged $340 plus tax for these and a month later there are no crossbars and when asked for a refund so i can order bars myself the DEALER is saying its not their problem it's Ford's. The dealer is the one who took the money and was supposed to install them so it is their issue.

  Business response

  06/15/2022

  To Whom It May Concern:
  
  We installed *** *******'s cross rails and satisfied the customers complaint.
  
  Thank you,
   
  Joel D

  Customer response

  06/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  05/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 ******* ********* from this dealership, and after much persuasion to purchase their extended warranty I paid for the extended warranty in full with a check out of my personal account. I was completely upfront and told the dealership I had no intention of coming to them for service on this vehicle because they are over 1 hour each way for me to travel. They assured me no problem!! I have tried to use this warranty at my local dealership and was told that no third party warranties can be accepted, so I called Blaise Alexander and asked to cancel this extended warranty. After trying to talk me out if it and explaining my dealer is only trying to getmore money out of me, they said they would cancel it but I had to have the proceeds applied to my Navigator loan and the bank who holds the lien. I informed them I paid for this warranty in full and the refund was mine no the banks. After 4 days of no resolve with their salesman, finance employees and store manager they told me that "for legal reasons this is how it will be done and applied to my bank, not me" Is is not my fault that they have processed the original warranty paperwork incorrectly and that nobody will take responsibility for the mistake. Why would I pay the entire $2756.00 warranty in full if I was going to finance it as part of my loan, I wanted it paid in full and never to touch my loan. They have been impossible to deal with in this situation and refuse to accept responsibility for their incompetence. I want my extended warranty refunded to me and not the bank. I hope you can assist with this problem at this dealership.

  Business response

  05/26/2022

  To Whom It May Concern:
  
  Please see the attached copy of the canceled refund check payable to *******************************.

  Thank you,

  Elsie W***********

• Initial Complaint

  04/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a vehicle on 3/30/22. I had given a $1,000 deposit for them to hold the van, until I showed up. I was buying the van in cash. I took a certified check for payment in the remaining $34,000. Once I arrived, I was told they would no longer be doing my tags, and title, and they wouldn't refund me the cost, since my certified check had the payment for that included. I was told by Gerard (Jerry) and the manager, that I would get a refund check in a couple of days along with my title. We have reached day 13, with no refund check, and no title. I was told by Stephane on Monday the 11th and she told me they would overnight the title. Today is the 13th, I did not receive the title, I called and spoke with Nathan, because Stephane is not working today, and he said that they have not mailed the title. They are giving me a really hard time, Jerry doesn't reply back to my e-mails anymore, and no I have no title and no refund check. 

  Business response

  05/10/2022

  To Whom It May Concern:
  
  Please see the following information for the check that was sent via ***** to the customer.

  Check Information:

  Check #: *****
  Check Date: 04/13/2022
  Check Cashed: 04/21/2022
  Payable: ***************** ****
  Amount: $2,095.75
  
  Check was ***** (**** **** ****) to customer on 04/13/2022 and delivered on 04/14/2022.

  Thank you,

  Blaise Alexander Hazleton, Inc.

• Initial Complaint

  02/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Started 11-28 and again 12-27 and still dealing with it today! It all started when: Received promo to get 50% off Deluxe Detail to car in picked up paid for it after asking the girl behind the counter why it said Used Car Detail and not Deluxe. She stated she knew nothing about the service area just filling in. I walked into the pickup area when they brought my car out and noticed chip. The boy working had no clue where the Blaise Body shop was located and he worked for Blaise. I ended up going back in and talking to a Fill in General Manager that was there from State College. He told me to bring the car up they would do the Deluxe Detail and either put Clear Coat or Pain the Chip on the Roof. When i went to pickup the car he said that he physically looked and everything was good and they put clear coat on the roof. Well I went to get it cleaned yesterday and before they even started pointed out the chip on the roof and it was not corrected. He(**** the acting GM) stated in 12-2021 he would be sending me check to reimburse me for the money that I paid for detail. Told me the lady who does checks had to leave and when she got back he needed to sign and would get in the mail. Well it is now the end of 2-2022 and still no check. I called this morning very frustrated and left message with no call back. Surprise! The dishonesty is what i cannot deal with and it has been over and over again, and not only by Employees but also the acting General Manager. I don't want money from them I want them to do what they told me they would do to correct the issues and be an honest business. Employees involved:*************************** ***** *********************( Acting General Manager for Greencastle is the ************* General Manager)***********************

  Customer response

  03/07/2022

  Hello,
  
  Blaise is working to correct issues. 

• Initial Complaint

  11/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 08-04-2021 I purchased a 2015 *** **** 4WD Crew Cab truck from Blaise Alexander Chevrolet of Muncy  for $41777.00. This vehicle has given me nothing but problems since I purchased it. It had 2 almost dead batteries in it and left me stranded several times. It also wobbles uncontrollably at any given time I drive it. I had it back to the dealer 2 different occasions and they still did not fix the problem. This problem starting happening within a week of the purchase and they kept saying nothing is wrong but yet still did not fix the problem. The truck also was leaking fuel about 3 weeks ago. Every time I turn around something is wrong with this truck I paid almost $42000 for. I only asked for them to trade the vehicle back whether it was for my vehicle I traded in or a different one but they did not want to do that. They just kept saying we have the best service department in the state even though they did not find any of these problems when I took the vehicle back, I had to tell them myself about all of these problems as they kept saying ok we will look at the truck. It still wobbles uncontrollably even though I took it there 2 times and they said everything is ok. I am just asking for your help in this matter because I believe I was sold a truck that had multiple problems even though I was told it's a good truck. I just want them to take the truck back and either give my money back or sell me a truck that is not such a lemon. Even if I was to get the same amount I paid for the truck in credit to buy a newer one that would be fine as well. Please help me with this matter as I feel this truck was sold to me unfairly. Feel free to contact me at ************ anytime. Thank You, ***************************

  Business response

  12/28/2021

  To Whom It May Concern:

  ************** called and stated that his truck had a wobble under certain conditions. We offered to bring the truck in and have it looked at.  We stressed that he purchased an As-Is warranty vehicle. 
  
  **************** took his truck to his own mechanic and stated it needed shocks. He then brought his truck in to have it looked at and we determined it needed ball joints. **************** had driven his truck 14,000 miles from date of purchase. 
  
  We offered to split the $1,600 repair and **************** declined.  He told Kevin B*********, team leader, he was going to put a lift kit on it, and it comes with shocks which he believes would solve the problem. 
  
  Sincerely,
  
  Curt P*********
  General Manager

  Customer response

  12/30/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  First of all I took that truck back over there within a week of having it and they said nothing is wrong with it, even though we told them the truck was death wobbling multiple times so bad that we had our head hitting the top of the roof. So after this going on for weeks I called again and they said they would look at it. The 2nd time they looked at it they said it was just a fuel filter that needed replaced and still ignored my complaints about the death wobble. So I called again after my son was driving the truck and was scared for his life because it was death wobbling so bad on the highway. So for the 3rd time I took the truck over and that's when they said the truck needed ball joints and they told me the bill would be $1800 not $1600. This dealership has done nothing when it came to my initial complaint with this truck and it was only about a week after I purchased it. I asked to trade it back for another vehicle or just buy it back from me but they would not even do that. This vehicle was almost $42000 and has been nothing but trouble since I purchased it and I told them that but obviously that did not care. I just want to be treated fairly and I feel I was not. I was also told by a manager at the dealership that they have the best service department in the state but yet the first 2 times I took this truck over to them they said nothing is wrong with it yet their clearly is. Please help me with a fair resolution with this problem.
  
  Regards,
  
  ***************************
  

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