Business ProfileforRevzilla Motorsports

Wow, reading through other reviews it seems like I am not alone in what I am about to say.Revzilla built a brand on upbeat, customer-focused culture. Gear geeks were always helpful and returns effortless. It sounds like management is trying to make changes and driving company into ground.I ordered thousands of dollars of gear, was encouraged by "gear geeks" to get an RPM membership to make any returns free. I specifically asked if I could order two sizes to try on in my house for a few items and told that was fine. I ended up keeping gear that was clearly worn more than anything I tried on (no problem) and sent some stuff back.I received an email from ********** and was told would be penalized in future because of high return rate. He said same thing another reviewer wrote: that I returned "thousands of dollars of gear" and that was not sustainable for company. Only thing is, I also KEPT thousands of dollars of gear. It doesn't make any sense because they profited from their margin on those itemsa lot. I ended up finding same gear elsewhere for less so I know it is still profitable.For a store that is mostly online, returning things is inevitable. It's just like ******. The difference is that Revzilla customer service now stinks and they are loosing future sales in some effort to reduce exchanges/returns for size. Something where fit is critical for safety, it is also potentially gong to hurt people.Sad that such a great company has gone bad; I will just shop elsewhere.