Reviews

This profile includes reviews for Cigna's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cigna

  1601 Chestnut St Philadelphia, PA 19103-0003

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  Cigna

  PO Box 1019 Horsham, PA 19044-8019

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  Cigna

  PO Box 5200 Scranton, PA 18505-5200

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  Cigna

  1455 Valley Center Pkwy Bethlehem, PA 18017-2343

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  Cigna

  PO Box 747102 Pittsburgh, PA 15274-7102

Review Details

• Review fromChristopher M

  Date: 12/13/2023

  1 star
  They have no idea what good customer service is.I was repeatedly lied too,when you call most of them have no idea how to assist you.They obviously hire people and train them poorly.I am cancelling my insurance with them and I would advice anyone not to sign up with them.They denie any and all claims they are literally stealing money.

• Review fromMolly S

  Date: 12/13/2023

  1 star
  The list of "in-network" providers on the website is inaccurate. So you log in to your insurance plan to find an "in-network" doctor and then get a bill from a claim processed as out-of-network". When you call to fix it, they "reprocess" the claim without changing anything about what is owed or communicating with members about claim status. I would absolutely NEVER recommend Cigna to anyone who needs to see a doctor on an annual basis, especially if you are not a billionaire.

• Review fromGladys A

  Date: 12/13/2023

  1 star
  Horrible experience with them I I was in a car accident " I was taken to the Er broken knee,expose bone broke ribs ext.. are refusing to pay for my ambulance bills, and there cigna supplemental insurance reimbursement plan are refusing to pay me back any spells last name wrong,I called 3 times to get it fix than I had sign a affidavits to have them release my medical records, well still no payment ,called again now Cigna was saying we change the rules you have submitte your medical records on your own" so I did still No payment 4 months after my accident " and they refuse to pay out the correct amounts too,I will be contacting a lawyer"

• Review fromAngela F

  Date: 12/11/2023

  2 stars
  Not as many benefits as united for otc this is why we are changing to a better one

• Review fromstephanie s

  Date: 12/11/2023

  1 star
  Dealing with this company is absolute torture. I can't even count the amount of hours I've now wasted on the phone with their useless customer service reps fighting for money that is owed to me. It's literally become my part time job to keep an eye out for invalid bills from them and then call them to rectify. On the phone, they claim to do things and then tell you "call back in a couple weeks"... Well then when you follow up, you have to start all over because they never did what they said they'd do! I went to the *in network* doctor and forgot my new insurance card, I paid out of pocket and figured it would be easy to just have them reimburse me after the fact. This happened on August 27th.... IT'S NOW DECEMBER 11th and nobody has any answers for me. This is wild. I've been with several insurance companies in my life and I have never dealt with such incompetence in my life. Every single doctor and dental visit I've had since becoming a member of this company has had a billing issue. This week, I'm dealing with $150 that was auto-billed for a doctor visit I had a month ago because Cigna *accidentally* thought they were out of network when they were IN NETWORK. I've gone to this same doctors office several times before... How does an accident like this happen? This is remedial level work. Now I have to wait weeks to get my $150 back, for absolutely no reason, and thankfully I pay attention to this stuff because I'm sure so many people lose track and/or are too elderly to notice/rectify their billing issues!!! I hate this company so much.

• Review fromJason B

  Date: 12/10/2023

  1 star
  Just about the worst health insurance you could have. They are absolutely atrocious. In fact there should probably be an antitrust lawsuit filed against them for their horrible business practices. This company denies or mishandles virtually every medical claim they get. Their website is almost unusable and their customer service representatives are incompetent.

• Review fromLauren B

  Date: 12/08/2023

  1 star
  I had to give them a star to do this report otherwise it would be zero. I have had united healthcare and blue shield and never had issues with any of my prescriptions. I changed jobs and got Cigna health and so far they haven’t covered any prescriptions and lost paperwork from my Dr’s office and they are asking me to get the form refilled out even though my Dr already did it. Horrible insurance if I had a choice I would go back to United Healthcare they are the best!

• Review fromJen T

  Date: 12/07/2023

  1 star
  I had 2 dental visits on 6/16/2022 and 4/25/2023, respectively. Since my dental office doesn’t accept Cigna insurance, I paid the costs by credit card and filed 2 claims for reimbursement on 4/25/2023. In May, Cigna sent 2 checks to the dental office. Although the dental office sent both checks back immediately, Cigna didn’t issue the check to me. I called Cigna and requested the checks 4 times (each time takes more than 45 minutes). They told me that they put stop payments for the 2 checks, and I need to wait for 60 days. In July and August, I called them 4 times to check the status of the payments. They told me the problem was resolved at the end of each long call (more than 1 hour). After another 2 calls in September and October, I received 1 check at the end of October. Again, I called Cigna to find another check. But Cigna once again sent the check to my dental office by mistake! They advised me to wait another 75 days to call back! Almost all Cigna’s customer service representatives who handle the claim are foreigners who speak English with very strong accent. It’s very difficult to understand. I'm frustrating.

• Review fromScott O

  Date: 12/06/2023

  1 star
  Awful experience with Cigna customer service. The service has been farmed out to a company that uses people that can barely speaks English, have heavy accents, and paid no attention to my questions. I was bounced around from one phone site to another, each site had their own menu which took me to other sites with their own menus. At no time was I asked my name and subscriber number, they read stuff to me and then transferred me to another site. There was no pretense at addressing my questions. I have no choice but to change companies ASAP.

• Review fromleslie s

  Date: 12/05/2023

  1 star
  In May of last year, 2022, I had a colonoscopy cancer screening with an in network Dr. at an in network facility. The anesthesiologist was out of network. The EOB says that the service was either not covered or my deductible ($1000) had not been met and that they allowed $143 to go towards my deductible (I had satisfied $250 already) but that I owe the full $2600 to the provider?! Cigna later says the anesthesiologist claims I signed a consent to waive my rights to the no surprise act. I did not and would not have!! I asked if they had it and they said no. Then the anesthesiologist states recently that Cigna says No surprise billing act doesn't apply to this?! I know that the act prohibits waivers to be given for non emergency ancillary services, they are void even if signed. Their site documents even state this! I've gone back and forth and have gotten nowhere with their investigations and appeals. neither side will budge. I thought I was not to be charged an out of network rate under the bill? I'm being sent to collections and they won't explain anything other than to look at my EOB.