Business Profile
Bank
PNC Financial Services Group, Inc.Headquarters
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Complaints
This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,953 total complaints in the last 3 years.
- 550 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/04/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I PLACED A STOP PAYMENT ON AN INCOMING DEBIT. I DID THIS VIA THE TELEPHONE. I THINK I DID IT ON 4-28-2022 THEY TELL ME 4-29-2022. EFFECTIVE 5-2-2022 IN THE AMOUNT OF 294.86. FOR A FEE OF 33.00. WELL THE STOP PAYMENT DID NOT TAKE, THE 294.86 CAME OUT OF MY ACCOUNT. I CALL PNC TO COMPLAIN, THEIR RESPONSE WAS I DIDNT ALLOW 3 DAYS. WELL THE PERSON THAT TOOK THE STOP PAYMENT FROM ME ON THE PHONE SHOULD HAVE TOLD ME THAT UP FRONT BUT NOOOO, THEY WANTED THEIR 33.00 FEE. SO I COMPLAINED. YESTERDAY I GET A CALL FROM THE EXECUTIVE OFFICES (KIM) AND SHE LEFT A MESSAGE. I CALLED HER 3 TIMES TO REACH HER. HER VOICE MAIL CLEARLY SAYS IF THIS IS AN IMMEDIATE NEED DIAL ZERO, I DID, AND OF COURSE THE NEXT RECORDING SAID NO ONE WAS AVAILABLE. MY LAST MESSAGE WAS A TAD RUDE SO GUESS WHAT SHE CALLED ME BACK. AND TODAY THE RULES CHANGED. THE STOP PAYMENT DID NOT WORK BECAUSE THE AMOUNT WAS DIFFERENT. WRONG AMOUNTS DONT WORK. WELL IF SHE KNEW THAT THE WHOEVER TOOK MY STOP PAYMENT SHOULD HAVE ALSO KNOWN THAT. ANYWAYS, TOMORROW I AM BEGINNING THE CLOSING OF MY ACCOUNTS ALL 4 OF THEM 3 PERSONAL AND A BUSINESS. IT IS THEIR LOSS. WHAT DO I WANT. I WANT REIMBURSED FOR THE 294.86 THEY ALLOWED TO BE STOLEN FROM ME. THEY DID GIVE ME BACK MY 33.00 WHOOPEE!!Business Response
Date: 05/31/2022
May 31, 2022
RE: Better Business Bureau – Case Number ******** – ****** *******
Dear Better Business Bureau (“BBB”),
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
On May 27, 2022, we addressed this issue directly with the customer by telephone. To protect our customer's privacy, we cannot share further information concerning the details of our response. However, our customer may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further regarding this matter.Initial Complaint
Date:05/04/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used to have a Simple card that was bought out by BBVA. It is now owned by PNC bank. They have started charging fees for this account. I called on 5/3/2022 to close this account #************. They told me that there was a Fee of $7.00 that would have to be resolved. I sent them a Zelle payment of $7.00 to bring balance to zero. I called on 5/03/2022 to close account and they have informed me that there is another $7.00 fee. The first $7.00 went to April and it will have to be brought to current before the account can be closed. I have April's statement where there was -$7.00 statement balance. I pulled online due to the fact I don't get mailed statements. I also have screenshot of $0.00 balance that states Free until May 17th.Business Response
Date: 05/13/2022
May 13, 2022
RE: Better Business Bureau – Case Number ******** – ******* ********
Dear Better Business Bureau (“BBB”),
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
On May 12, 2022, we addressed this issue directly with the customer by phone. To protect our customer's privacy, we cannot share further information concerning the details of our response. However, our customer may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Christine C.
Executive Client Relations
PNC Reference Number ************Customer Answer
Date: 05/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This matter was remedied to my satisfaction and account has been closed.
Regards,
******* ********Initial Complaint
Date:05/04/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been trying to close my account since February. Ive been told i am unable to do so. I have been charged fees multiple times. Today i decided to utilize the account, the app said i had a zero balance. I deposited $150 at the atm but my account still read zero. I cam inside the bank & told them i wanted my money back as it was not showing in my account. They told me they are unable to return it.Business Response
Date: 05/17/2022
May 17, 2022
RE: Better Business Bureau – Case Number ******** – ***** ******
Dear Better Business Bureau (“BBB”):
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
PNC attempted to contact ***** ****** on May 4, 2022 and May 10, 2022 via phone and email to discuss our research of their complaint and we have not received a response. PNC welcomes the opportunity to further review the customer’s concerns but additional information is needed. PNC has provided the customer with our direct contact information and will work directly with the customer if contact is made.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Amber M*******
Amber M*******
Executive Client Relations
PNC Reference Number ************Initial Complaint
Date:05/03/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nov 2021 - PNC acquires my account from BBVA April 2022 - Received notification of new fees from PNC ($7 for low balance) May 2, 2022 - Charged $7 May 3, 2022 - Called to cancel account because I never approved this to begin with. They told me I'd need to pay $7 to close the account. They said they "credited my account for the past 2 months for the $7 fee". Interesting since I JUST got a notice 2 WEEKS AGO. They said they can't remove the fee. This is total fraud. I have my bank statements to prove I was NEVER charged a fee before May 2, 2022. Also, there is no documentation of me approving the creation of this PNC account. They automatically linked it to my existing PNC accounts WITHOUT my approval. They need to refund the $7 and cancel the account from BBVA that I NEVER approved to be a PNC account to begin with.Business Response
Date: 05/26/2022
May 26, 2022
RE: Better Business Bureau – Case Number ******** – ***** ******
Dear Better Business Bureau (“BBB”):
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
On May 6, 2022, we addressed this issue directly with the customer by telephone. To protect our customer's privacy, we cannot share further information concerning the details of our response. However, our customer may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Takara K.
Executive Client Relations
PNC Reference Number ************Initial Complaint
Date:05/03/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need my banking statements for tax year 2021 as all records were online and paperless. However, I am no longer a customer of this bank and do not have online access to these statements. Corporate customer service says I need to notify my local branch to obtain printed copies of these records. That location is no longer a walk in branch but rather only an ATM. I need my 2021 banking statements mailed to me. I am at the same address, which is the address the bank has on record for the account records being sought.Customer Answer
Date: 05/05/2022
Hello,
I received an email from PNC Bank regarding this complaint and tried to set up a time to speak with their representative. I have not heard back from this representative to discuss this issue. The documents I am seeking from PNC Bank are time sensitive and are needed for resolution of another matter with the IRS.
Regards,
***** ****Business Response
Date: 05/27/2022
May 26, 2022
RE: Better Business Bureau – Case Number ******** – ***** ****
Dear Better Business Bureau:
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
On May 6, 2022, PNC addressed this issue directly with the customer by telephone. To protect our customer's privacy, we cannot share further information concerning the details of our response. However, our customer may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Jennifer S******
Executive Client Relations
PNC Reference Number ************Customer Answer
Date: 05/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did in fact speak with a representative of PNC Bank on May 6, 2022 and thus was promised requested documents by mail. However, as of today, May 28, 2022, I have yet to receive the documents requested. When I receive those documents I will accept Business Response. Incidentally, the documents were needed prior to May 20, 2022 and I missed an opportunity to appeal to the IRS for missed compensation.
Regards,
***** ****Business Response
Date: 06/13/2022
June 13, 2022
RE: Better Business Bureau – Case Number ******** – ***** ****
Dear Better Business Bureau:
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
On June 13, 2022, PNC addressed this issue directly with the customer by telephone. To protect our customer's privacy, we cannot share further information concerning the details of our response. However, our customer may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Jennifer S******
Executive Client Relations
PNC Reference Number ************Customer Answer
Date: 06/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ****Initial Complaint
Date:05/02/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the month of March, I received a pre-approval letter for a PNC Cash Rewards Visa. I thought this would be a good opportunity to extend my relationship with PNC, so I applied and was told to provide a form for social security to release my data. I was sent a secured link, but it the link did not have anything attached to it. I called and was told by a representative, to go to my local branch and they will print out the form, sign it and it would be sent back to the credit department. The credit department informed the banker and I that it would be about 48-72 hours until a decision is made on my application. Within the next two days I receive an email from PNC stating that I have been approved and automatically upgraded to a PNC Cash Rewards Visa Signature with a credit limit of $20,000 dollars. I waited over 3 weeks for my new card to arrive, keep in mind PNC solicited me with the preapproval, I did not just apply on my own. After calling to have my new credit card delivered, I was told, various lies, half-truths, falsehoods, and misinformation by about 9 different bank workers. Here is some of what I was told, they cannot overnight my card, my card has been mailed out, but they cannot provide a tracking number, then I was told my card would be same day delivered only to receive a copy of my other credit card the PNC Core visa. Then I was promised again my new credit card would be delivered only to have my debit card, sent to me. One of your employees stated the lending department approved the application but it was customer service who dropped the ball on sending out the card. I am very angry at the incompetence, and foolishness your bank has displayed. I then spoke with more bankers, only to be told, they don’t see my new card in the system, others say yes, they see my approval, next I was told by a supervisor that he cannot do anything, then they just start talkin about paperwork and more lies.Business Response
Date: 05/11/2022
May 11, 2022
RE: Better Business Bureau – Case Number ******** – ****** ********
Dear Better Business Bureau (“BBB”),
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
Our valued customer brought this matter to our attention through another channel, and a member of the Executive Client Relations team at PNC Bank is already working to resolve the concern. Our customer’s experience is a top priority. A final formal written response will be provided to our customer no later than July 1, 2022. To protect our customer’s privacy, we cannot share further information concerning the details of our response. However, our customer may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Christine C.
Executive Client Relations
PNC Reference Number ************Initial Complaint
Date:05/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A CHECK WAS FRAUDULENTLY CASHED ON MY ACCOUNT. I MOBILE DEPOSITED THIS CHECK ON FEB 2021, AFTER I DEPOSITED IT, I VOIDED IT AND KEPT IT FOR MY RECORDS. ONE YEAR LATER IN FEB 2022, THE CHECK WAS CASHED AGAIN INSIDE THE BANK AT A TELLER WINDOW. HOW DID THEY COME BY THIS CHECK? AND WHAT TELLER CASHED A CHECK DATED ONE YEAR AGO? I CANNOT GET ANY ANSWERS AND SO FAR THE BANK HAS REFUSED TO REIMBURSE ME. THE CHECK AMOUNT IS $250.Business Response
Date: 06/06/2022
June 6, 2022
RE: Better Business Bureau – Case Number ******** – ******** *******
Dear Better Business Bureau (“BBB”),
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
On June 2, 2022, we addressed this issue directly with the customer by letter. The customer should receive the letter within the next seven-ten business days. To protect our customer’s privacy, we cannot share further information concerning the details of our response. However, our customer may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Rebecca T*******
Executive Client Relations
REFERENCE: ************Initial Complaint
Date:05/02/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for free no-fee lifetime checking at www.simple.com. Then they got bought by BBVA USA. Then BBVA USA was acquired by PNC. And as it turns out PNC has some branches in places I frequent. But not as advantageous to me as BBVA USA. Regardless, I figured at some point I could get around to funding my now PNC checking account by more than a penny. ($0.01) But I was in no rush to do so because it is free, no-fee lifetime checking. Or so I thought, when I received an email from PNC a week ago stating they were going to hit my account with a $7 per month fee! According to PNC they workaround to this $7 per month fee is maintain a daily average balance of at least $500.00. One of the issues here is that they did not give me enough time to make that happen. Unless I were to put in $15,000.00 or more to turn to achieve that $500.00 daily average balance. ($15,000.00 into 30 days, since I had $0.01 in the checking account) Beyond even the less than ample notice. I am upset because I expect PNC to honor the free no-fee lifetime checking as BBVA USA did. I am grandfathered in as a successor account. I should not even have to maintain a daily average balance of at least $500.00. This is not okay. The analogy that I present to PNC goes like this. As someone that has done landlording. When I have purchased a property. I am obligated to honor the pre-existing leases. I cannot change the terms of a tenant's lease after the closing. Think of a situation with rent-control. A new landlord cannot change the rent on someone in a grandfathered apartment. This is why oftentimes a building with rent-control units sells for less than one without. Imagine if I opened a credit card from X Bank and they got bought out by Y Bank. Later PNC buys Y Bank and then I say to PNC - I have no account with you. PNC would still insist on payment and if they took me to court - they would win and I would lose. If that logic applies then PNC must honor my free no-fee lifetime checking.Business Response
Date: 05/20/2022
May 20, 2022
RE: Better Business Bureau – Case Number ******** – ****** *****
Dear Better Business Bureau (“BBB”):
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
On May 13, 2022, we addressed this issue directly with the customer by telephone. The customer also brought this matter to our attention through another channel, and a final formal written response will be provided to our customer no later than July 1, 2022. To protect our customer's privacy, we cannot share further information concerning the details of our response. However, our customer may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Amber M.
Executive Client Relations
PNC Reference Number ************Customer Answer
Date: 05/23/2022
PNC still has not honored its inherited contractual obligation to myself or others in a comparable category.. This controversy is under review by the State of California's Attorney-General's Office, the Office of the Comptroller of Currency, & the Consumer Financial Protection Bureau among other agencies.Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
****** *****
PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.
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