Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 25th, 2024 I received an email from Credit Management Company stating that I owe $558 to First Texas Hospital for a service on 10/23/2019!!! Four years ago!?! I have never received a bill or a phone call by these entities demanding payment! I have kept same home address in the last 25 years. Initially, I dismissed this as a scum as I have never been treated at First Texas for anything. Few days later, I received a letter from this Company stating the same as in the email. This time I took this seriously and decided to check my credit report. To my shock, I discovered that a collection report has been posted and that my credit score received a 150 point ding due to this activity. Reporting (imaginary) debt to credit agencies without notifying the customer is a violation of Federal law! They are supposed to send a letter via Certified mail. I have contacted my United Health Care insurance and upon further investigation it turned out that I have visited on this date and emergency room owned by the above Hospital (now defunct). However, UHC stated to me that the Emergency Room was paid the negotiated rate and that the only amount due was my co-pay ($200) which I paid at the front office before I was treated. Therefore, this Company is wrong about the existence of this debt and is in violation of the Federal law and my rights. Therefore, I demand an immediate removal of the negative collection report from the 3 agencies Experian, Equifax and Transunion. Also, I am in discussion with my lawyer about pursuing legal action against this Company for time wasted and negative impact on otherwise perfect credit score.

  Business Response

  Date: 02/22/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ***** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance.  Thank you.

• Initial Complaint

  Date:02/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CREDIT MANAGEMENT COMPANY OF P.O. BIX 16172 PITTSBURGH PA 15242 I PAID THE BALANCE OF MY DEBT. BUT I AM STILL BEING CONTACTED.

  Business Response

  Date: 02/14/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ********* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ******* directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.

  Customer Answer

  Date: 02/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit report shows a collection from your agency. I was never notified of this collection. What’s more, I do not believe this debt is accurate. Under the FAIR DEBT COLLECTION PRACTICES ACT, I have the right to request and receive validation of the debt. Therefore, please provide me with a copy of all the following: 1) An explanation of what this alleged account balance is for. 2) A complete Audit Trail calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct. 3) Documentation that shows I agreed to pay this debt with my signature and documentation shows i gave you permission to have my information and paperwork showing i gave you authorization to report this to my credit report. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such. 4) The Agreement that grants you authority to collect on this alleged debt. 5) A copy of your state license, including license number that give you rights to collect in my state. 6.( The purchase agreement) 7.( Swear under penalty of perjury you were present during the alleged debt) Also you have committed the following FDCPA Violations: 15 U.S. Code §?1692d-Harassment and abuse A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. (1)The use or threat of use of violence or other criminal means to harm the physical person, reputation, or property of any person. You harming my reputation which is a violation. 15 U.S. Code § 1692j - Furnishing certain deceptive forms (a)It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating. I am not participating in the collection of this alleged debt. Under 15 U.S. Code § 1692k - Civil liability I Demand 1,000 dollars for each violation as you have caused severe damage to my character.(a)Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of—(1)any actual damage sustained by such person as a result of such failure;(2)(A)in the case of any action by an individual, such additional damages as the court may allow, but not exceeding $1,000. Stop contacting me about this or any other matter you have. cease and desist ASAP and delete this account from my credit reports, except to provide me with accurate validation of this debt by U.S. mail only.

  Business Response

  Date: 02/05/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ********** ******* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ***** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.

• Initial Complaint

  Date:01/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from COLLECTION MANAGEMENT on my credit report. It says it was opened on 11/13/2023 for $711.00 with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA. I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  Business Response

  Date: 02/08/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ********** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ******** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.

• Initial Complaint

  Date:01/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company alleges that I owe a debt from a crefit card that was opened in Nov 2023. I called the crefit card compamy myself and verified that an account was never opened in my name during this time period. I'm not sure how they can keep reporting fraudent information.

  Business Response

  Date: 02/02/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into **** ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ****** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.

• Initial Complaint

  Date:01/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has calling my phone for a guy named ***** ******** for the past six months. I've told them repeatedly that I'm not ***** and ask for them to remove my number. They've still not stopped even after the 5th time of them promising to remove my number. This morning they called me again. I explained everything to the lady and asked for a supervisor. The supervisor gets on the phone and starts talking to confirm who's she speaking to and gives me ***** ******** lastly 4 digits of his social security number. They are super unprofessional and at this point I find it harassment in nature.

  Business Response

  Date: 01/24/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, if *** ***** wishes to provide email address, we will contact him directly.   He can also contact us at 972-798-1000 if we can be of further assistance.  Thank you.

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit Management Company has placed a collection on my credit report in January of 2023 in the amount of $719.00. This company was notified that United Medical signed me up for services that I did not authorize. I did not sign up for these services and neither United Medical nor CMC can provide a contract with my signature as one does not exist. I have spoken to United Medical and they have verified that they in fact signed me up for these services on their own without my knowledge and weeks after suffering a stroke. I have also spoken to CMC and informed them of this. The would not provide a debt validation and placed this on my credit knowing the debt was not legitimate .

  Business Response

  Date: 02/02/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ***** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance.

• Initial Complaint

  Date:01/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just checked my credit score and there is a debt collection from this Agency for a credit card that I never opened in my life. They are asking for $606 and they ruined my credit score. I already opened a dispute online on my credit score thru Experian. Also submit a review on Google that this a fraud and to be aware. I'm not only person who is dealing with this scammer.

  Business Response

  Date: 02/02/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** *********** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ********* directly and encourage him to contact us at 972-798-1000 if we can be of further assistance.

• Initial Complaint

  Date:01/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company reported a $720.00 debt on my credit report unlawfully. It Took me a half dozen phone calls to this company till they could even find this alleged bogus debt. Mohit in INDIA said it was for a debt owed back in 2015. When I tried to request documentation Mohit became threatening and hung up on me. Comes to find out Mohit in India buys Zombie Debt. Credit Management Company doesn't send any letters to notify you of their intentions, although Mohit said they did call my job once but I have no recollection. The scam is they put it on your credit report then try and shake you down from India for cash to remove it. These are for debts that have long been charged off after 7 years. This is so illegal in the US.

  Business Response

  Date: 02/02/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into **** ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ******* directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.

  Customer Answer

  Date: 02/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  As of today's date although requested I have never received any validation of this alleged debt. BBB continues to promote this business as having an A+ rating when there are hundreds of complaints against CMC online which include even ones on the BBB site.
  
  
  Under the Fair Debt Collection Practices Act, Credit Management Company is required to respond to my request for validation of this debt  within 30 days of receipt of my communication. I have yet to receive a valid response. Under both State and Federal consumer law I have the right to have my debt validated, and they are obligated to respond within the statutory time limit.

  Using extortion and threats against seniors to obtain money to remove debt from credit reporting bureaus that they refuse to validate is illegal. This cross border fraud ring hires bad actors in India to shake down the elderly to coerce them into giving them a credit card over the phone to slam it for debts CMC can't even validate.
  
  
  
  Regards,
  
  **** *******

  Business Response

  Date: 02/05/2024

  Again, due to the public facing nature of this platform, we are unable to provide a substantive response here.  We have again contacted *** ******* directly and encourage her to contact CMC at 972-798-1000 should she require additional support.  Thank you! 

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:01/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep harassing me when they are not looking for me. They are looking for a ***** ******. I have called them 4 times to get off the call list and tell them I am not him. They don't listen and continue to call me. They are very rude when you speak with them. They keep leaving messages and fill up my mailbox.

  Business Response

  Date: 01/16/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ************ claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ********** directly and encourage her to contact us at (412)937-0900 if we can be of further assistance.

  Customer Answer

  Date: 01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  They have not reached out to me as they stated.  No phone calls or anything to redeem this issue.  
  
  Regards,
  ****** **********

  Business Response

  Date: 01/17/2024

  Again, CMC is unable to provide a substantive on a public facing platform.  We have responded directly to *** ********** via the email address she listed on her original BBB complaint on 1/16/2024 at 4pm EST.  If we can be of further assistance, please feel free to contact us at 412-937-0900.