ComplaintsforGift Card Granny

Gift Cards

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Initial Complaint
12/28/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I didn't pay them anything. I have 9 gift card purchases on my bank statement all on 12/9/23 that I did not buy. I never even heard of Gift Card Granny
Business response
12/29/2023
Thank you, ******, for posting your comments with the Better Business Bureau and for the call today.
I am sorry to hear your credit card number was compromised. It is good you notified your payment card issuer.
It is also recommended to contact a merchant directly as they may be able to provide faster resolution and mitigate any illegal or unauthorized gains.
I see you contacted our customer service team this morning at 9:37AM ET and the response seven (7) minutes later. At 10:18AM ET we confirmed with you your refund.
I am sending you an email, so you have my full contact information for any personal support.
Thank you!
Richard C****
Chief Customer Officer
*********************** ********* ************ *** ****
Initial Complaint
12/22/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I tried to purchase a $200 gift card today as a Christmas gift to my boss... My bank alerted me that I needed to "approve the transaction", which I did. After I approved the transaction, I received this message: "An error occurred while processing your payment. Please verify and try again." I went into my banking app and FOUR $200 transactions were processed, leaving me $800 in the hole WITHOUT A GIFT CARD. Needless to say, I have disputed the charges with my bank and WILL NEVER buy another gift card from the VISA website. THIS IS A SCAM. BUYER BEWARE WHEN TRYING TO PURCHASE A GIFT CARD FROM THIS 1 STAR REVIEW ON THE BBB WEBSITE. HOW ARE THEY STILL ABLE TO BE IN BUSINESS WITH CONSISTENT 1 STAR REVIEWS (WOULD LEAVE 0 IF I COULD) AND THE SAME ISSUES HAPPENING OVER AND OVER AGAIN WITH MANY DIFFERENT CONSUMERS.
Business response
12/22/2023
Thank you, ******, for posting your comments with the Better Business Bureau.
I apologize for the frustrating situation.
We have no support requests connected to your contact information.
You may reach Gift card Granny’s 24x7x365 bilingual support. From www.GiftCardGranny.com please select the prominent “Get Help” button at the top of the page.
I am sending you an email, so you have my full contact information for any personal support.
Thank you!
Richard C****
Chief Customer Officer
*********************** ********* ************ *** ****
Initial Complaint
12/22/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Somone stole my credit card and ordered the following on: ************ **************** 12/19/2023 Choice Card GIFT CARD GRANNY PITTSBURGH PA Date 12/18/23 * ********** * **** **** **** ($250.00) $13,981.36 1:40 PM EST ************ **************** 12/19/2023 Choice Card GIFT CARD GRANNY PITTSBURGH PA Date 12/18/23 * ********** * **** Card **** ($500.00) $13,731.36 1:40 PM EST ************ **************** 12/19/2023 Choice Card GIFT CARD GRANNY PITTSBURGH PA Date 12/18/23 * ********** * **** **** **** ($1,000.00) $13,231.36 4:34 PM EST ************ **************** 12/19/2023 Choice Card GIFT CARD GRANNY PITTSBURGH PA Date 12/18/23 * ********** * **** **** **** ($500.00) $12,231.36 4:37 PM EST ************ ***************5 12/19/2023 Choice Card GIFT CARD GRANNY PITTSBURGH PA Date 12/18/23 * ********** * **** **** **** ($250.00) $11,731.36 4:39 PM EST I stopped payment on this card, and cancelled it on the spot with my alerts and bank. This issue is reported to my bank. This is a felony of stealing over $1000 dollars. Total stolen from me is $2500.00 cancel payment on these purchases.
Business response
12/22/2023
Thank you, ***** for posting your comments with the Better Business Bureau.
I am so sorry to hear your credit card number was compromised.
It is good to see you notified your payment card issuer.
It is also recommended to contact a merchant directly as they may be able to provide faster resolution and mitigate any illegal gains (we have no record of any communication with you).
I am sending you an email, so you have my full contact information for any personal support.
Thank you!
Richard C****
Chief Customer Officer
*********************** ********* ************ *** ****
Initial Complaint
12/17/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Telephone scammer used myself and my credit cards to buy gift cards from this site. After reporting the fraud and given the reference numbers, the site refused to reverse the transactions. This is a known site for scammers. They are not legitimate business.
Business response
12/18/2023
Thank you, *****, for posting your comments with the Better Business Bureau.
Thank you for your honesty admitting you legitimately made the purchase.
I am please we were able to issue a Refund as confirmed to you this morning, December 18, 2023, at 8:31AM ET.
I am sending you an email, so you have my complete contact information.
Thank you!
Richard C****
Chief Customer Officer
***********************
Customer response
12/21/2023
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* ****

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded 3 out of 5 gift cards that were purchased fraudulently.

Regards,

***** ****
Initial Complaint
12/12/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Friday December 8th, I placed an order ****************** *or a $100 Walmart e-Credit card as a guest. I received an email confirmation at 5:08 PM that the order have been fulfilled and sent to the gift recipient. (see attachment) Three and half days have passed, the recipient has not received the email gift card. The website's tracker say's 'processing' (see attachment). The chat is automated, not live and dead-ends without an answerer provided and the phone # is automated with same results. I left phone # call back - no response. Looking on the web, I see multiple complaints about this company - many unsatisfied and appear to have lost money. Please assist in recovering my money - I do not want to use this company.
Business response
12/12/2023
Thank you, ********** for posting your comments with the Better Business Bureau. I tried to call you; however, you posted an incomplete telephone #.
The automated and live agent support is available 24x7x365. We have no record of any request from your email address for support.
We see the Walmart eGift was promptly delivered to your recipient on December 8, 2023. Perhaps the email was inadvertently deleted or is in a Junk/Spam folder. We just resent the eGift again to the same recipient email address.
I have also contacted you by email, so you have my complete contact information.
Thank you and at your service!
Richard *****
Chief Customer Officer
*********************** ********* ************ *** ****
Initial Complaint
09/12/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I believe that they are running a Ponzi scheme. I bought a CVS gift card from them, or so I thought… They took my money off my card and then immediately canceled my purchase. I didn’t know that they did this until I went and tried using my new gift card, as it was declined. I contacted their life support and was told that it can take 7 to 10 business days for my money to be refunded…. it’s the perfect recipe for a Ponzi scheme. I want my money back on my card, at the same rate of speed, they took it off of my card! I’m also filing a complaint with the federal trade commission.
Business response
09/13/2023
Thank you, *****, for posting your comments with the Better Business Bureau.
You cancelled your order four (4) minutes after placing it, so we did not issue you a gift card with any balance to spend.

Recap of the events:

A.    September 7, 2023, at 5:26PM ET you purchased gift card
B.    September 7, 2023, at 6:00PM ET you cancelled purchase
C.     September 10, 2023, at 2:42PM ET you contact customer service
D.    September 10, 2023, at 2:46PM ET customer services confirmed you cancelled the order

The timing of the application of refunded credits is controlled by your payment card issuer.

I have also contacted you by email, so you have my complete contact information.
Thank you!
Richard C****
Chief Customer Officer
*********************** ********* ************ *** ****
Customer response
09/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did not cancel my order. They canceled my order immediately after they took my money. The fact that he is saying that I’m the one that canceled the order confirms my suspicions of them having an illegal activity going on. I have filed complaints with the FBI the SEC, the FTC, and tomorrow I will be calling to file a complaint with my local law-enforcement department

Regards,
***** ****
Business response
09/14/2023
Thank you, *****, for posting your comments with the Better Business Bureau.
We both agree your order was cancelled which is why we refunded your payment card on September 7, 2023.

Consumers are highly protected by their payment card issuers. If a merchant fails to provide goods or services, simply contact your payment card issuer to dispute the charge.

I sent you my contact information. Please contact me with any questions or service assistance.
Thank you!
Richard C****
Chief Customer Officer
*********************** ********* ************ *** ****
Customer response
09/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I just got off the phone with MasterCard, and they said that if the merchant has refunded my money, it would be showing up as a pending refund, but MasterCard has nothing like that on their end. The only thing showing up as one finalized transaction for $150. The dispute department said it could take 60 to 90 days to get my money back and that is absolutely unacceptable. I should be paid interest on my money for every day that I was deprived of it. The fact that they keep saying I’m the one that canceled the order is beyond me because I am including a screenshot of an email from them telling me why they canceled my order.
I just want my money back I don’t care if they have to Venmo me the money. That was my grocery money for the week and now they have a single parent scraping by, eating ramen noodles, when we shouldn’t have to be doing so.
Regards,

***** ****
Initial Complaint
11/08/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered a Sunoco NASCAR logo gift card for $100 that was not reloadable. I received a Sunoco reloadable gift card that did not have the NASCAR logo. Contacted Gift Card Granny and was told that they use a third party for this type gift card and whatever the third party provides is what I get.
Business response
11/09/2022
Thank you for sharing your experience, ******* and for the call yesterday (and the several prior calls & email).

We understand the card art for Sunoco’s gift card bearing the NASCAR logo is at least part of what led you to purchase the gift card.

As shared, nearly every major merchant in the country uses third parties to distribute their gift cards. Unfortunately, systems that update the precise card design often do not move as fast as the sales volume.

The surge in fuel prices this year brought an equally large growth in gasoline gift card purchases. The merchant and their distributor are directing us to use the card image with the NASCAR logo. As shared, I confidently anticipate this inventory simply ran out of stock.

You have all my contact information. Please feel free to contact me personally if I may ever be of service.

Thank you,
Richard C****
Chief Operating Officer
***********************
********* ************ *** ****
Customer response
11/10/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

At no time was I offered an opportunity for a resolution such as a refund or replacement card. I feel that I should have been offered the option to cancel my order when what I ordered was not available. After I received the wrong card, I contacted GCG to no avail. I suggested that I could return the card via certified mail (at my expense) and was amenable to either a NASCAR logo card that was reloadable or a Sunoco logo that was not reloadable. I am willing to meet them halfway

Regards,

****** *****
Business response
11/10/2022
Thank you for your feedback, *******

Gift Card Granny is dedicated to providing the most satisfying experience possible.

The sale of merchant gift cards (including Sunoco) is highly regulated. We strictly follow the contractual obligation to display the Sunoco gift card with the NASCAR logo.

I totally understand the frustration and disappointment that the actual product contains only the Sunoco logo and not the NASCAR logo.

As you recall from our (multiple) conversations & emails, I contacted Sunoco’s gift card distribution for additional information. I did not receive approval to exchange or refund your card.

Artwork on gift cards changes and often without notice. I understand this may seem impossibly illogical. I will not use merchant names here for obvious reasons; however, “multibrand” companies often substitute a completely different gift card brands than the store selected because the gift card is usable at all their related stores.

Gift card companies generally do not offer refunds of issued cards. For this reason, Gift Card Granny includes very clear ‘Refunds and Returns policy’ https://www.giftcardgranny.com/refund-return-policy/ as well as a ‘Terms of Use’ including third-party material https://www.giftcardgranny.com/terms/

I understand clients often do not read this information and, instead, trust us and the purchase.

I understand we have disappointed you and again extend my apology. We will look for ways to improve our services for you and others.

You have all my contact information. Please feel free to contact me personally if I may ever be of service.

Thank you,
Richard C****
Chief Operating Officer
*********************** ********* ************ *** ****
Customer response
11/11/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In order to view the terms of use that Mr. C**** refers to, an item must be ordered in order to see them. When you do manage to get to the site, the terms require perseverance to peruse. It also seems that we continue to address the logo misfortune; however, the discussion of “reloadable” vs “non-reloadable” seems to have been neglected. On the site, it specifically notes that GCG cards are NOT reloadable. I have a card which specifically states that the card is reloadable, which was something I wanted to avoid.

Regards,
****** *****
Business response
11/14/2022
Thank you for your feedback, *******

The Refund Policy and Terms of Use are always available from the homepage without any login or purchase requirement.

I understand your preference for a card that is not reloadable. The reloadable functionality of the Sunoco card has no understandable negative impact. The card can only be reloaded with cash, and anyone with cash can independently determine where and how to use it (buying gas, another gift card, etc.).

We remain grateful for your feedback and will look for ways to improve our services for you and others.

You have all my contact information. Please feel free to contact me personally if I may ever be of service.

Thank you,
Richard C****
Chief Operating Officer
*********************** ********* ************ *** ****
Customer response
11/17/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

****** *****

The bottom line is that I did not receive the item I ordered and the substitution is not acceptable to me but I have no recourse
Initial Complaint
09/28/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a gift card for my daughter’s birthday. I paid additional for 2 day delivery. I received an email stating my card has shipped. I received tracking info. Estimated delivery 9/23. Today is 9/28 and the track shows it has never left it’s origination point in Pennsylvania. I have emailed several times, I have tried to contact someone on the phone but just get a looped automated message.
Business response
09/28/2022
Thank you for sharing your experience, ******** and for the call today.

I apologize for the inconvenience. As we discussed, the FedEx tracking number changed, and we failed to provide you the new number. The package arrived on time Friday September 23, 2022, at 10:13AM ET.

Please feel free to contact me personally if I may ever be of service.

I have sent you and email, so you have my full contact information. I will include the tracking details in the private message.

Thank you,
Richard C****
Chief Operating Officer
***********************
********* ************ *** ****
Initial Complaint
09/22/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Gift card was sent to the wrong address. The resident claimed never to have received the gift card. It is irresponsible not to require confirmation that the person activating the card is the same as the name on the card. At $500, a card such as this should have as much security as my own debit or credit card. It is unacceptable that the company will not accept responsibility for the security oversight.
Business response
09/22/2022
***** ***
We are very sorry about this situation. We are reliant on accurate delivery information at the time of order. These cards are not traditional debit or credit cards and they are as susceptible to theft and fraud similar to that of a card purchased in a store. The name on the card has no relevance to who is in possession of the card. Gift cards are very similar to cash. We remain committed to support you if you pursue action through law enforcement. We would gladly provide all available data like, IP address where card was activated, transaction history and delivery address to any requesting legal authority.
Russell D* *****
Director of Client Care
Initial Complaint
08/05/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
There's a 2% promo going on, I made the purchase and got the order cancelled, customer support indicates "this account is unable to be approved" but they didn't even give me a chance to submit documents for verification or approval. Suspecting me of fraud for no reason and disallow me to participate in the promo is ridiculous.
Business response
08/08/2022

Thank you for sharing your experience, *****

I apologize for the inconvenience.

Any number of factors can prevent approval of online transactions. You may find this article helpful https://www.nerdwallet.com/article/credit-cards/why-credit-card-rejected-online

Unfortunately, we are unable to process payment on your account and therefore unable to accept the order.

GiftCardGranny.com is committed to providing the highest possible level of prompt, professional, and personal service.

Thank you,
Richard C****
Chief Operating Officer
*********************** ********* ************ *** ****

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