ComplaintsforGift Card Granny

• Initial Complaint

  08/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There's a 2% promo going on, I made the purchase and got the order cancelled, customer support indicates "this account is unable to be approved" but they didn't even give me a chance to submit documents for verification or approval. Suspecting me of fraud for no reason and disallow me to participate in the promo is ridiculous.

  

  Business response

  08/08/2022

  
  Thank you for sharing your experience, *****  
  
  I apologize for the inconvenience.
  
  Any number of factors can prevent approval of online transactions.  You may find this article helpful https://www.nerdwallet.com/article/credit-cards/why-credit-card-rejected-online
  
  Unfortunately, we are unable to process payment on your account and therefore unable to accept the order.
  
  GiftCardGranny.com is committed to providing the highest possible level of prompt, professional, and personal service. 
  
  Thank you,
  Richard C****
  Chief Operating Officer
  *********************** ********* ************ *** ****

• Initial Complaint

  07/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I got a gift card from someone and they used gift card granny then they said they made a mistake and refunded the card used to pay for the gift card $105.94 but I had used the card and I had to return two things and got $54.95 back on that card but they shouldn’t of refunded the card used to pay for this gift card and I want the $54.95 that was returned on the card I want to use the rest of the money on my card that made a mistake refunding the card used to pay for this

  

  Business response

  07/21/2022

  Thank you, *******, for sharing your experience with the Better Business Bureau.
  
  I called you three times and left a voicemail hoping to clarify the events.
  
  You contacted support on July 14, 2022, at 10:49PM ET and provided the email confirmation the order had been cancelled.  At 11:04PM ET (15 minutes later) we responded confirming the order had been cancelled and refunded in full.
  
  The order was cancelled by the owner of the credit card used to pay for the order.
  
  When an order is refunded, we return all the money paid to the original credit card used to place the order.  Refunded gift cards have no balance and are unavailable for use.
  
  Very simply, the person who bought you the card received all their money back. 
  
  I see additional communication with our support team on July 19, 20, and 21, 2022.  I am pleased to see the very fast responses your received but apologize we were not clearly communicating the gift card you received was not paid for and has no value.
  
  I have also contacted you by email so you have my complete contact information.
  
  Best regards,
  Richard

  Customer response

  07/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]. The friend who sent it didn’t cancel it 
  
  Regards,
  
  ******* ********

• Initial Complaint

  05/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went on Gift Card Granny.com and checkouted as a guest. I personalized a card for a friend’s birthday using a photo of her and her daughter, I even added a greeting card to the order. I put ALL my friend’s information in AND my own (demographics and my CC info). The total was 90.92 or 90.95 after I used the promo code *********** I tried to complete my purchase but it said their was an error but didn’t specify what the error was. I tried to go back into the cart to try again, and it said my cart could not be retrieved. On my CC account there is a pending 0.00 charge from GIFTCARDGRANNY. I tried calling customer service but no human ever answered. I came to the BBB site to see if there was another contact number and I saw all of these horrible reviews. I need to speak to someone to make sure the order did not process! I have no receipt and I have no guarantee of a product AND I do not want anything from Gift Card Granny. The only thing I received was a vague detail-less email that says thank you for using Gift Card Granny; I will share it if need be. This business seems highly disreputable and all I need to to be assured my transaction in fact had an error and WILL NOT PROCESS. I already called my CC and began the dispute process and explained the situation. I was simply trying to get a gift for a friend, and now there’s a chance my CC could be compromised through a site that is linked from VISA’s own website.

  

  Business response

  05/18/2022

  Thank you for sharing your experience, B.  I called this morning and left you a voicemail. 
  
  Your order was unable to be processed and your payment card was not charged.
  
  Any number of factors can prevent approval of online transactions.  You may find this article helpful https://www.nerdwallet.com/article/credit-cards/why-credit-card-rejected-online
  
  GiftCardGranny.com is committed to providing the highest possible level of prompt, professional, and personal service.  We have no record of any support request. 
  
  Please select Option 9 to speak with a team member.
  
  Supports is available 24x7x365 by:
  
  Phone
  Email
  Online
  Chat
  SMS
  
  I sent you an email, so you have my full contact information.  Please contact me if I may be of any assistance. 
  
  Thank you,
  Richard C****
  Chief Operating Officer
  *********************** ********* ************ *** ****

  Customer response

  05/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* Mr. C**** did reach out to me via phone, and I did receive follow up emails advising the transaction did not complete and will not complete. I missed his call and was delayed in responding due to an urgent family situation that cropped up. I called him back and left a voicemail at his provided extension today (05/21/2022). I saw the "0.00" pending transaction from GIFT CARD GRANNY disappear from my CC account, and no monies as of yet have come out; I hope it remains that way. For the time being I accept the response provided because I was notified of what I requested to be updated on; hopefully there will be no further issues. I will continue to monitor my account given that all my CC details and personal information were transmitted to this business entity that allegedly sells online gift cards. Thank you for your time.

  Kind Regards,
  
  ** *********

• Initial Complaint

  05/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I believe I was scammed. On 5/6/22 I attempted to purchase a e-gift card with Apple Pay on giftcardgranny.com to purchase something online because my debit card was misplaced in my apartment and the website I needed to make a purchase on didn’t have Apple Pay or paypal. When I paid for the electronic visa gift card it told me it was unable to process my payment but it took the money out of my account immediately. I contacted them and it said about how it was authorized but they couldn’t process my order and it could take 3-7 days to get it returned to my account. I still don’t understand why it would take money out of my account if the “place my order” didn’t go through cause every other online purchase I’ve ever made doesn’t take money out of your account until the order being placed is approved.

  

  Business response

  05/06/2022

  
  Thank you for sharing your experience, ******  
  
  GiftCardGranny.com never processed a charge on your payment card.  What occurred is a normal process of “pre-authorization” which is NOT a charge.  You may verify this by calling your payment card issuer.  The “pre-authorization” automatically falls off your account at a speed controlled by your payment card issuer.
  
  Any number of factors can prevent approval of online transactions.  You may find this article helpful https://www.nerdwallet.com/article/credit-cards/why-credit-card-rejected-online
  
  We have no record of any support requests from your name or email address.
  
  Support is available 24x7x365 by:
  
  Phone
  Email
  Online
  Chat
  SMS
  
  Please contact me, or any team member, if I may be of any assistance. 
  
  Thank you,
  Richard C****
  Chief Operating Officer
  ***********************

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a gift card from their web business using PayPal on April 3. They claim the physical gift card would be sent out in 1 day and that shipping takes 3-9 business days. Today is April 20 and the gift card has not arrived. I went to their website were you can request a refund for several different reasons. Card not received is one of those reasons to choose from. I sent my request and it was denied because now they say it was mailed on April 4 and could take 4-10 business days. It is still more than 10 business days, 12 to be exact, and they want to resend the card even though I want a refund as stated that I can request on their website.

  

  Business response

  04/21/2022

  ** ******* 
  
  I am very sorry to hear about your experience. We typically see USPS packages arrive on time but there are instances where they are late, or in rare cases undelivered. We have immediately issued a full refund that should reflect in 3 to 5 days.

  Regards, 

  Russell D* *****
  Director of Client Care

• Initial Complaint

  03/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Today 23 Mar 22 I tried to buy a gift card from this business using my PayPal account the transaction was approved by PayPal then this business denied the transaction. I was not able to buy a gift to use for personal use. Once I buy a gift card this business has no right to what I do with the gift card. Their assumption of me committing fraud are defamatory and should be addressed. Received two email from fraud department reference to me purchasing gift cards from this business. A few days before this purchase I brought a gift card from this business with no issues. Return to buy another gift card transaction was denied due to fraud. Received email account close due to fraud.

  

  Business response

  03/24/2022

  Thank you, ****, for sharing your comments.
   
  We appreciate your interest in purchasing gift cards online.
   
  We make every possible effort to accommodate requests and provide high-quality service.
   
  Unfortunately, this account is unable to be approved in our verification and compliance process.
   
  Due to the gift card industry and financial regulations and procedures, and for the protection of payment cardholders, we are unable to approve your transaction or reverse this decision.
   
  Any number of issues can prevent the approval of a purchase. This status has no reflection on purchaser creditworthiness.
   
  This article may be of assistance in understanding online transactions https://www.nerdwallet.com/article/credit-cards/why-credit-card-rejected-online
  
  I sent you an email so you may easily reach me anytime. 
  Richard C****
  Chief Operating Officer
  *********************** ********* ************ *** ****

  Customer response

  03/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  **** ******

• Initial Complaint

  01/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ***** ******************* Date: 01/17/2022 Ordered on this date. Order Status: Completed Payment Method: PayPal Promo Code (FREESHIP0122): -$1.99 Total Card Value: $50.00 Total Processing Fees: $2.95 Total Personalization Fees: $1.00 Total Greeting Card Fees: $1.50 Total Shipping Fees: $1.99 Total including shipping: $55.45 *********** This was a birthday present for my daughter. I gave it a full 10 business days, and she hasn't received it. She does not have any mail issues with any other sender. I've been emailing CSR, Laura C****** who has been responding back immediately every time I've contacted her, with an exception. Today I let her know I'd like my money refunded, she said there are no refunds on existing orders. My order is no longer existing, it is missing. It wasn't received. It doesn't qualify as 'existing'. Previously, I opted to have the gift card resent but this time I want a tracking number, she said no can do. Is this a scam? I demanded a manager contact me immediately, told her I would be contacting BBB, Consumer Affairs, and social media will know of my experience. She stopped responding and I've not heard from a manager. After reading complaints on BBB, I'm so mad at myself for not doing this first. I used to use GGG to buy gift cards for less than their value and never had a problem. I trusted them. This is bad business. I've read about W****, LLC, Jason W**** is the CEO. I would like him to know of my complaint, I've never missed my daughters' birthday until now. I do blame GGG and will never do business with them again. I'm asking for a full refund of $55.45 for the aggravation and inconvenience, and major disappointment.

  

  Business response

  02/01/2022

  
  **** ******
  
  Thank you for your message and feedback and the call today.
  
  Upon review of the order, it was placed after 2pm on the January 17th, 2022.  The card printed and shipped as scheduled January 18th, 2022.  You selected delivery via USPS First Class versus faster FedEx option. We offer an indication on shipping timelines but as you can appreciate there are some aspects that remain out of our control. USPS and other carriers have been affected by weather conditions and current logistical factors across the nation.
  
  As we discussed, we are sending you a new card today via FedEx.
  
  At your service,
  
  Richard C****
  Chief Operating Officer
  ***********************
  ************ * ****

• Initial Complaint

  01/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased this gift card for my brother that doesn’t have any credit card to change his mailing address with the USPS but in order to change an address with a Visa gift card you need it linked to an address. I’ve been told they cannot do it so you’ve wasted my money and my time I need my refund now in the amount of $12.95 period. I’ve contacted my bank and filed a dispute for this transaction since all 5 people that I’ve been in contact with on email cannot seem to understand this card is not what I need or want. I want my money refunded to me NOW!

  

  Business response

  02/01/2022

  
  Dear ****
  
  Thank you for your message and feedback.  I left you a voicemail this morning.
  
  Consistent with our previous communication, your card is active and has the full balance available. The card can be used at thousands of online merchants including Amazon.com.
  
  As presented in the purchase process, the card is not accepted for money transfer services which generally includes the purchase of gift cards.  Additional details on the purchase may be found at https://www.giftcardgranny.com/refund-return-policy/.
  
  It is our pleasure to assist you in every way possible.
  
  Best regards,
  
  Richard C****
  Chief Operating Officer
  ***********************
  ************ * ****

• Initial Complaint

  01/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i baught a gift card for 100$ and im not even qble to use it, it doesnt let me purchase i would like my refund

  

  Business response

  01/17/2022

  Thank you, ********, for sharing your comments with us through the Better Business Bureau.
  
  Minutes after you posted your comments with the BBB, January 14, 2022, I left you a voicemail to provide the best possible prompt and personal service.
  
  As I shared in the January 14, 2022, follow up email, your $100 digital Mastercard was issued on January 13, 2022.  After the January 14, 2022, purchase at <merchant name redacted for privacy>, your available balance is $6.71.
  
  You may have noticed, the declined transactions occurred because the requested transaction amount of $108.95 exceeded the cards available $100 balance.
  

  GiftYa is committed to the highest possible level of prompt professional service available at:
  a) 24x7x365 with a live person at 1-855-534-5222 (most calls answered under 1 minute),
  b) 24x7x365 online at www.GiftYa.com/support, and
  c) 8AM – 12AM ET advanced support 7 days a week.
  

  Please contact me or any team member if we may be of further service.
  

  Richard C****
  Chief Operating Officer
  *********************** ********* ************ *** ****

• Initial Complaint

  12/27/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a Visa gift card for $100 for my daughter’s birthday on 12/3/21. She never received the card and after some research this is happening to many customers. I have contacted my bank they said to contact the company but haven’t received a response. Truly disgusted!

  

  Business response

  12/28/2021

  **** ****** 
  
  We have communicated back to you within minutes of both your support requests. I have since re-replied with more details on ticket 98063.

  Your recipient has been sent the card 2 times. The recipient will need to check for mails from [email protected] and check their spam folders. We can see the recipient has accessed the card in their emails but not clicked on the "Claim your eGift card" in the mail they received (sample attached). We have resent the gift and are willing to help you or the recipient in any way possible retrieve their gift.

  Please let us know if there is anything more we can do to help.

   

  Russell D* *****

  Dir Client Care

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩