Complaints

• Initial Complaint

  10/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Hi, I am reaching out because I’m at my final straw with this company. I purchased hot air balloon ride back in April 2023 for my anniversary present to my boyfriend. It got canceled twice due to weather and we were not able to make another date the whole summer so I decided to ask for a refund. Their policy is as long as its within the 6 months you purchased the flight then you get a full refund. So I have been requesting my money back from them since July / august of 2023. I have called and left multiple voicemails and wrote various emails. I did not screen shot all of them as I thought it would be an easy process. But once time started going by and I didnt get my money back I started documenting. I lost my wallet after booking the initial flight and they cannot refund my account since I got a new credit card so they said they would mail a check. Ive been waiting since august for the check and they dont answer me back and I have not received it yet. The last time I spoke with someone 2 weeks ago they claimed it was sent back to them and before that said they forgot to mail it. I think theyre waiting until my 6months is over so they can keep my money. Nobody will return my calls or emails and I just want my $450 back. Thats a lot of money to just let go. Ive been nice and patient until this point. This month will be that 6 month window and I still dont have my check yet from July. Can somebody please help me.

  Customer response

  10/30/2023

  The issue has been resolved. The company reached out to me and issued me a refund 

• Initial Complaint

  11/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We had a balloon ride scheduled for 10/26/2022 that was cancelled due to weather. Understandable, as it was rainy. I called later that day to request a refund because their next availability wasn't for two weeks, and we were leaving the area in 3 days. They said it takes 7-10 business days to receive a refund. It has been 15 business days, no refund. I've called and left 3 messages, and no call backs. We paid a total of $583.00.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 9/17/22, my husband and I attended the Lancaster Balloon Festival and Country Fair. We paid $30 each for admission, so $60 total via credit card. We expected to see the 40+ hot air balloons that were advertised on their website, ******** page, *********, fliers, and on the event program that was handed out at admission. The mass accession was scheduled for 5:30 pm. There was an announcement that the weather conditions were not appropriate for flight. By 6:00 pm, only 4 balloons inflated and launched. Another balloon inflated and offered "tethered balloon rides." My husband and I waited until 8 pm for the hot air balloon glow. At which time only one other balloon inflated in the field. We would never want anyone to get hurt due to flying in unsafe conditions. But, at the very least , they could have inflated a few more balloons- even if they didn't leave the ground. And understandably so, if they were not going to inflate anymore balloons, they could have at least offered a voucher or refund or something.It was like paying to get into the zoo, hoping to see lions, giraffes, and elephants, and only seeing one pigeon, one cat, and one squirrel. We feel as though the advertisements were misleading and deceitful. We also feel as though the service was not delivered in it's entirety as described and we should be issued a refund.We have attempted to reach the organizers of the events via ******** message, ********* message and phone call. No message or phone call has been returned up until this point. The first message we sent was on Sunday, 9/18. It's now Wednesday, 9/21.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩