Complaints

This profile includes complaints for Levin Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Levin Furniture, LLC

  301 Fitz Henry Rd Smithton, PA 15479-8715

  
• 

  Levin Furniture

  6229 Promler St NW North Canton, OH 44720

  
• 

  Levin Furniture & Mattress-Oakwood

  23100 Broadway Ave Oakwood Vlg, OH 44146

  
• 

  Levin Furniture & Mattress-Mayfield

  6061 Mayfield Rd Cleveland, OH 44124

  
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  Levin Furniture Company

  2390 Niles Cortland Rd SE Warren, OH 44484

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bedroom furniture set in 2024 that arrived at my house in march of 2024. On January 1, 2025 the support beams on the bed broke, and when I was looking up the product to find the name of the furniture set to tell levins, I noticed that a backboard was missing on my headboard the whole time (since march of 2024). I called a few days later in January of 2025 and asked for a refund or for the bed to be fixed. Without consulting me first they ordered the parts and sent an email telling me this. I waited a month and only one part came but the backboard of the bed was still missing i called and asked what the status was and they said they would call me back and never did. I was patient but called a few weeks later and then they said the bed frame part would arrive march 5, 2025. I waited and no part arrived, so i called 2 weeks ago asking for a refund instead of waiting. They said they would have someone reach out and no one did. Yesterday (3/31/25) I called again asking again for a refund. They again said they would reach out to me and never did, which has happened multiple times over the past 3 months. I sent an email asking for a refund and instead of acknowledging that, they said the bed part was soon shipping and should arrive by mid April (despite them telling me it was shipped and arriving march 5). I again asked for a refund because it has been 4 months as of today. No one ever returned a single call of mine, and I am tired of waiting for them. I just wanted a refund on the bed frame but at this point i would like a refund along with my bed to be fixed anyways because i have (am still am) waiting so long.

  Business Response

  Date: 04/02/2025

  We ordered ********** parts for her bed in January  2025 after she reported an issue, they are directly shipped from the manufacturer. We told the customer to call us when she receives the parts so we can send our technician to install them. I reviewed ********** account and see she received the center supports for her bed in January. We have checked on the pillow guard and it gives us an *** still of early April. I called the customer and left a message today, we can schedule our technician to install the center support legs and reschedule for the pillow guard to be installed if she does not receive it before we schedule our technician to install the support legs. The bed was received on March 6, 2024, the manufacturer's warranty is for one year and it is for repair . We will schedule the install once we hear back from the customer.

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I am refusing because not only is there a gap in the bed, the bed is still unsturdy without that part (or it's just unsturdy in general) regardless I don't want them to replace the boards for it to just break again. I just want a refund to buy a bed elsewhere. I'm tired of dealing with them and this is the first time in 4 months they have called me personally.

  Regards,

  
  ******** ******

  Business Response

  Date: 04/03/2025

  Spoke to the customer today, the pillow guard shipped yesterday. She should receive it tomorrow. If the correct part was shipped, we will get one of our technicians scheduled to get the parts installed. If the wrong part was shipped, then we will authorize a reselection for the bed. ******** will call me tomorrow after she receives the part.

  Customer Answer

  Date: 04/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. 
  
  I'm accepting just so I can close out the case and the bed is finally useable again. The part we needed arrived however no hardware for anything we needed to fix did. So my fianc and I had to go to ********** and buy hardware and fix it ourselves. Although ***** did say they could compensate us for that. (Also while putting it together we noticed the part that arrived also had noticeable cosmetic damage to it but at this point none of this matters.)
  

  Regards,
  
  ******** ******

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 3 wall reclining sectional w/extended warranty in Oct/Nov. Delvd on a Fri but didnt get to fully inspect until that evening. Noticed end recliner cushion was already broken down, didnt fully recline and material on footrest was badly pilling. Contacted store/serv 1st thing Mon. AM left message. Levin returns call approx 3 days later puts in claim and asks for pic.s which were emailed. Weeks later tech comes out to verify damage. Confirms dmg and says repairs in 1-2 wks. No show, no calls. Im patient so wait until after Xmas to touch base. After several addl calls/emails/2 visits to POP, serv claims *** requires a serial number for sect. that I cant find. I request tech to help find and it took wks before they could get the OK to send tech but wont be out for a few addl weeks. Service claims *** again denies coverage for material but tech will show me how to shave it! Meantime, now the entire material covering the sect. is fraying and pilling. Was denied coverage of material damage by ***, in spite of warranty stating pilling is covered. Brand new sectional looks like its 10 yrs old and bought from a thrift store. My last visit to the store (2/25) I explained my complaint, again, expressed my dissatisfaction w both product AND handling of service and no longer want to deal with this issue. Was told another email would be sent to service along w CC to ************ mngrs. Promised that Id get a call from Levins in 2 days. I said that if I dont, I will be contacting BBB and my lawyer. Lawyer has not been confirmed yet. We do not have children, furniture is kept covered so there is nothing that we are doing to explain the damage. After what seems like a run-around to get just the recliner repaired, now Im being told someone is going to show how to shave an almost $5000, name brand sectional?! I am furious at this point and have asked for refund, replacement or exchange, although I honestly have no interest in another of this same brand/mgr!

  Business Response

  Date: 03/05/2025

  I have contacted the customer today, offering to exchange the *** piece that she was waiting on for repair. Customer does not want an exchange. I asked her to send me pictures of her sectional so I can reach out to the manufacturer about the pilling. I explained pilling is not considered a defect. Once I receive the pictures, I will have them reviewed. Once a decision has been made for a resolution, I will call her back. She was ok with that.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a reclining sectional (Ashland 5-*********** Reclining Sectional) from the Levin Furniture location at ***************************************. The sectional was purchased on 8/31/2024. By December, the sectional had stopped working and the reclining pieces are not functional. One piece of the sectional is stuck in the recline position and will not move. The other 2 pieces just simply will not operate. They sent out a service guy to take a look to see what the issue was. He said he had never worked on one of these sectionals before so he was not sure how to fix the issue. Therefore, he just ordered all new electronic parts for the inside on 12/17/2024 in hopes that it would fix the problem. From then, we didn't hear an update. I called back on 12/27/2024 and the parts weren't even ordered yet so they ordered them that day. Still never heard an update after that. My husband and I have called back several times asking for an update with no update in sight. The last update they are able to provide is the parts person emailed the manufacturer on 1/2/2025. Well over a month later, still no update. The Levin customer service team hasn't even attempted to reach out to the manufacturer again to try to get an update on the parts. Still, no communication to us at this point even when we have asked for a call/email every time we have called back. I am 6 months pregnant and with the broken sectional stuck in the recline position in the middle of our living room, it is becoming a safety hazard for myself. At this point, I am asking for a refund and for them to come pick up their broken sectional. I would be more than happy to purchase a different sectional from Levin if they are able to resolve this issue promptly.

  Business Response

  Date: 02/18/2025

  I called and spoke to ********* today, we came to a resolution we were both happy with.

  Customer Answer

  Date: 02/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The footrest on the recliner does not fully retract. A repairman from Levin's was here on December 6 or 7, 2024 and advised he would need to order a new mechanism and the chair would be repaired. I have waited and waited and spoken to Levins on numerour occasions. They have promised to resolve the problem but I have not had any communication from them since January 21, 2025. They promised that the part had been shipped from the manufacturer and that I would receive a call. That is the last I heard from them.I just want them to remove the chair from my home and credit my account at **************.

  Business Response

  Date: 02/11/2025

  I spoke to ***** today, and apologized for her experience. I gave her several options for a resolution. We are exchanging her chair next week on Feb.19th and thanked her for letting us know about her experience. We will use this feedback to make us better.

  Customer Answer

  Date: 02/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  When I spoke with Levin's representative ***** today I told her that I did not want an exchange. I just wanted them to get the chair and give me a credit. After my experience with them, I did not wish to do any future business with them.

  I was told that was not an option. I could have an exchange, or a store credit, or pay a 20% restock fee to have them take the chair back. That would have cost approximately $330. Money to them to take back their broken chair.

  I did tell her that I would take the exchange and it is supposed to be delivered next Wednesday.

  I still do not feel that Levin acted in a businesslike manner even though ***** did apologize.

  Thank you for your help in this matter. I very much appreciate your time.

  ***** *******

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 8/30/24 $4108.75 Sectional Couch Order# ********** Purchased with extended warranty.Delivered 9/6/24 12/5/24 - Serice Claim submitted, broken recliner chair, and concerns of excessive pilling.12/20/24 - Service tech came to look at it and said they had 2 similar issues and one from the store with a bad controller box. They didn't have the part and said they would need to order.12/30/24 - Levin requested the serial number off the couch because they tech didn't get it during his visit.Called about once a week for an update here after and always get the same response that they are waiting on the manufacture for the part. No *** or information that the part is on order or shipped just that they are trying to get ahold of the manufacture.Excessive pilling was never address they just said it's not covered with no *********** other options were giving for repair, such as ordering a new chair to take the part off of, this order was shipped within a week, why can't a spare part be shipped in the same amount of time?

  Business Response

  Date: 02/05/2025

  I have spoke to *** today, explained to him how were are resolving his issue with his armless recliner. Customer was ok with the resolution. I also spoke to him about using a fabric ****** for his pilling issue, and gave him my email to send me pictures.

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a recliner on July 4, 2024. Around September I began getting bite marks on my body. I went to dermatologist October 13th. He stated it was some kind of insect or bed bug bite. Being the only person in the household who sat in the recliner and had any bites on my body i put the recliner on an enclosed porch to see if the bites would continue or heal. Several weeks later when the bites were going away and the weather had been cold I brought recliner back into the house. The bites resumed immediately that day and I again removed the recliner. I contacted Levin Furniture and they suggested we have an exterminator inspect the chair. We called the exterminator and he found positive signs of bug infestation in the chair. It would cost more than we paid for the chair to treat it. It was also $200.00 to document the infestation. Now I have a chair I can not use nor do I know how to get rid of because I do not want anyone else to be harmed by it.

  Business Response

  Date: 02/03/2025

  We were emailed in January about the concern of bug bites from their recliner. Our trucks are treated on a regular basis and the source of bugs could not be from the recliner the customer purchased from us that was received in July. We explained that the bugs had to be from another source and recommended to contact someone to inspect their home. 

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    I have contacted an exterminator and he verified there were insect tracks in the chair. We have has no additional incidents since removing the chair from our home. Your trucks may be treated but the chair came from the warehouse and was in a carboard box when we received it. Not to mention the container it was shipped in and where it came from. I am still in possession of the chair and they are welcome to send their own independent inspector to verify or dismiss the claim once and for all. 
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *******

  Business Response

  Date: 03/07/2025

  We will not remove the recliner. The order was delivered in July 2024, 6 months later we were notified of their issue of bug bites from their recliner. As stated before, our trucks are treated regularly and the bugs had to come from another source.

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called levin on 1/15 in p.m. Man said 1/20, my move in date was booked, but if I ordered early 1/16 I could get a delivery on 1/21. Big snowstorm that night so I called 1/16 at 11:20 a.m. Told ****** which pieces I wanted, if I could get the couch or the bed, something to sleep on. 62, disabled, knee bone on bone scheduled June. Cant sleep on floor. Settled for other than what I wanted for this reason. They both knew it was an Ashland delivery. She emailed quote, I paid with my debit card. Looked at receipt also sent to email, she had it delivering to my p.o. box, the billing address. Called, and got a csr, who changed address. the *** called not long after and said it couldnt be delivered until 1/23, when the delivery guys go ***********, which meant 3 nights on floor. Got divorced, had been in hotels for 2 months. Not an extended stay hotel and Monday was the last I could stay. this is why I chose 1/20. Asked to be patched over to ******, got the song and dance. She asked if they took off the delivery charge would I be happy. In a few choice words I said money hardly compensates for the pain this knee presents. she did ask if I wanted to void the sale. Well no, beings it had took 1 1/2 weeks to find this. so Thursday was the day. then another twit called an hour later and said ****** wanted her to call and they got delivery moved up to Thursday the 23rd. Say what? If you look at receipt the delivery address is right on top of billing address, how could she have missed that. Furniture to a p.o. box? The monies charged are all over the place I cant figure it out. Refunded ******, quote read 149 delivery. after I paid, the receipt read they charged me 249 delivery and I owed 107. This deceptive business practices from the delivery date to putting whatever delivery charge moves you at the time. ****** said she has been with the company for 8 years. if she makes mistakes like this and is still there, I wager that most at the company does bad deeds. ****** ******

  Business Response

  Date: 01/20/2025

  We apologize for not having the correct delivery address. Our delivery costs are based on the delivery area, our system automatically generates the cost. When the order was placed, the delivery charge was based off the ** Box address. Therefore, when the delivery address was changed, our system automatically changed the delivery charge. The delivery charge was changed back to the original delivery charge. The delivery date is scheduled for Jan 23, 2025 and we will call with the three-hour time frame window today. The original delivery charge has been removed and refunded for the inconvenience.

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  today I rejected the business response and I didnt see the text box on why I rejected it. The original complaint had to be pared down due to length. We sold our house in November, have been staying in hotels every since. 2 to be exact. 28 days is all you can stay unless its extended stay. I was due to be booted on 1/20, hence my hurry in getting delivery. I am scheduled for knee surgery due to bone on bone in June, coupled with the fact I have a replaced hip on each side and have broken femur bone 6 months prior to getting L one done. Levin is the only one who said I could get delivery so early 1/21 which is why I bought it there. Do you not think if I had to sleep on floor for 3 nights I would have went with other places where I could try it out. Rather than paying $3000 to buy something sight unseen. ****** knew all this. Personally I dont care what address the computer generated it is up to humans to key it in and with importance such as this it should have been looked at by ****** to ensure it was corrct. As for the different delivery costs, the quote receipt and regular receipt that was sent to my email was done long before they changed my address. In  fact my receipt that I had paid was where I found the delivery address to be changed. I am curious why, also, that on 1/20 I went into customer portal and it said 3 times that order # couldn't be found. If there is something to be hid, its too late because I have a screenshot of it. There is nothing about this transaction that is on the up and up. Just employees telling you what you want to hear to make a sale. I am scared of what is to be delivered, how much more of a fight that I have to put up.
   Sincerely ****** Marcum 

   

   

   

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase was made on 11/16/2024 by myself and sister for my father for Christmas. Delivery date was set for 12/20. The chair was set down in the spot where it needed to go and stayed there as my dad used it up till 12/27 where he was unable to use the control to put the chair in an upright position. My parents then took to turning the chair on/off, unplugging, and calling customer support. They could only get my parents a date of 1/16 to come out and fix the chair. Waiting until 1/16 to fix the chair, the repair from Levin's came out and were unable to fix the chair as they were unprepared with no tooling/parts for the chair. Now they will need to wait 4-6 weeks for the parts. This chair was not in working order 7 days after purchase and for 1700 I would have anticipated better customer service and a replacement for the chair.

  Business Response

  Date: 01/16/2025

  I called and spoke to the customer, we are exchanging the power recliner. The customer is happy with that resolution.

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the dresser was delivered damaged. I was told Levin would order a new drawer. during the time waiting for the new drawer, another drawer fell apart. I never received the new drawer and when I called Levin customer service, they told me they could give me 25% of the price because the drawer was on back order. In the meantime, I was never contacted about any of this. The day I called and refused to accept 25% off over a replacement drawer, I was told they would have someone call me back. Its been several weeks and noone has contacted me. Im furious that ***** contacted me from the beginning when I asked to have the drawer replaced. This is unacceptable and the worst customer service I have ever experienced.

  Business Response

  Date: 01/07/2025

  We have review ****** account, she was notified in November of the credit for 25% due to not being able to get the drawer. We have entered an exchange for her dresser and left a voicemail to call us back. We apologize for the wait time to get this resolved.

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dining room set on October 31, 2024. The order was delivered on December 16, 2024. Upon receipt of the table, I noticed several pin holes in multiple areas of the table. I immediately contacted Levin Furniture at the location where I purchased the set. I was told that someone will be in contact with me, but if I do not hear anything by December 18, 2024, I should call back. No one contacted me. I called the same location again. This time I spoke with ****** ***** who told me she would send me an email so I can forward pictures. I did that and replied all as instructed, however, she was the only person on the email. Since I did not hear anything from ******, I reached out via email again to see if the pictures were received. She responded and advised she did and apologized because she had been out of the office. I did respond to her again via email, but she never answered (I asked what to expect next - on December 20, 2024). Since I never heard back, I called again on December 23, 2024. I was then instructed to submit the pictures again to ***************************************** as well as ******* I received an email advising to please allow 10 business days for processing. It has now been more than 10 business days since my initial report to ****** on December 16, 2024. I spent a lot of money on this dining set, and I am disappointed with the lack of information provided as well as no responses to my email. I did as requested by ****** and I feel like my matter does not matter to Levin Furniture since they sold me this table. I am to the point where I am not sure I can rely on them to honor my purchase and am asking for a partial refund due to the damage of the brand new product as well as their neglect to respond to a customer or answer a question about what I should expect next.

  Business Response

  Date: 01/07/2025

  After reviewing the pictures we received, we agree the table top is defective. We will reorder the table and exchange it once it comes in.