Reviews

My wife called this company because their sticker was on our refrigerator. I assume we had them do work on our unit previously, and we were happy with that repair. Before this company came out, I called the owner because we didn't want to spend a lot for the repair since we had already invested quite a bit over the last few years on this unit. We were going to buy a new refrigerator if the cost was going to be too high. On the call with the owner, I told him I didn't want to spend a lot to fix the refrigerator. I mentioned the unit was making a buzzing noise. He stated it's probably the fan. I asked how much it would cost, and he mentioned that it wouldn't be too bad and provided an estimate. He ONLY mentioned the part price $200, but said nothing about the labor cost, which I assumed would be reasonable. It ended up being roughly $225. He was at our home for about an hour. The total cost was $450, which I felt was excessive. Also, before he started the job, he didn't provide what the cost would be. He said he did, but my wife was adamant that she didn't know the cost until he was done and asked for payment. She was surprised it was that high but paid the bill. I was working upstairs at my home and found out about this bill after the fact. I was livid! I could see an extra hundred or so for labor, but $225 for an hours work is exorbitant. I felt it was a bait and switch. We were told it wouldn't be too much, but the labor was more than the part. I think that is shameful and unfair to us. I would have put that money into a new refrigerator instead of repairing this one, If I had been given a total estimate instead of being provided a part price and being told, "it wouldn't be much". When I complained about the cost of the labor, I received an email that said " sorry your upset, but your wife said okay to it" and  "it's fixed, isn't it, not sure what the problem is". The exorbitant price is the problem.