Complaints

This profile includes complaints for Metropolitan Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Metropolitan Management Group

  2001 State Hill Rd Ste 205 Wyomissing, PA 19610-1607

• 

  Metropolitan Management Group

  438 Walnut St Reading, PA 19601-3976

• 

  Metropolitan Management Group

  1030 Reed Ave Ste 100 Wyomissing, PA 19610-2039

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Metropolitan Management Group is misleading consumers and charging unfair fees just to pay our rent. They list a pool as an amenity at Townhomes at *********** but there isn't one. In 2020 they said it was a typo but its listed today on ******. Its also on their flyer. This is false advertisement. When asked if we were allowed to us the pool at the sister property, ******* ** ****** *****, I was told no in an email. Also, each month when we pay our rent we are charged either $10 to use the ****** **** app for credit card or checking account. If we pay by check, cashier or personal, they charge us $20. Its not stipulated in my lease and it seems there should be a way to pay our rent without having to pay more money.

  Business Response

  Date: 11/15/2023

  We are very appreciative that you reported to us that our information on Zillow was incorrect; it has been updated to reflect your property accurately. The brochure you attached is outdated, it has since been updated.  Your property does not have any amenities on site, so you also are one of the few properties whose residents do not pay an amenity fee. Unfortunately, the managers are correct in that you cannot use another property's pool because you currently do not pay an amenities fee. The properties with a pool have their Residents pay a fee to use their pool and fitness center. 

  As for the fees incurred from ********** Those fees are solely collected by the application *********** itself as a credit card/ debit card fee; Metropolitan Management Group does not charge or retain those fees. They stipulate that to avoid fees, one needs to pay via ACH.

  Please reach out to the [email protected] if you have additional questions. 

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had moved out of Apartment *** on August 1st 2023. We made sure to clean the entire apartment before leaving. We made sure we paid the last month's rent and even then, were not hopeful of getting our full security deposit back. We then received a letter dated on the 21st of September which included an itemized receipt. The receipt includes a 1,100 dollar charge for "carpet removal" despite us cleaning the carpet before leaving. It was left in a better condition than from when we moved in. I understand charges for cleaning the place but to charge us for removing the entire carpet is absurd. It has been roughly a week since I sent a dispute but they have not yet sent a response. We had paid every month's rent and respectfully cleaned the entire apartment before leaving. We included video and photo proof. So not only do we not get the deposit, but instead owe them nearly double the deposit's worth (1300). I have an inkling they want to stack as much payment as possible now that we are out of Pennslyvania.

  Business Response

  Date: 10/18/2023

  The Customer Service Team responded to the Chows on 10/13/23. Included in the email was the itemized charges but also 13 photos of carpet stains, matting, debris,etc. It was obvious to the inspector they didn't even vacuum, let alone have a professional cleaner shampoo the carpet. 

  After comparing the photos from the Chows move outs to the photos of the previous Residents' move out, the damage is evident that it occurred during The Chows residency.  There is reason to believe the evidence behind needing a new carpet is actually in the video supplied by The ***** as the end of the video shows their large dog.

  The photo above the stove they supplied shows splatter marks on the wall and ceiling. 

  Their itemized move out statement actually is supported by the photos that they submitted themselves.

  Customer Answer

  Date: 10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this isn't going to get anywhere further so I will simply concede.
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been completely dissatisfied with the management of this establishment at ********************************* in Palmer Township PA. I filed many complaints with management that were never taken seriously or dealt with. I also filed complaints with the local police department about the behaviors of residents and they were never formally dealt with by management either. There was a large safety concern that involved the safety of all of the residents in the apartment complex and the management never addressed that concern as well. I was also charged for things that I should not have been charged for and did not receive the security deposit that I feel like I should have received. One of the things that I was charged for was the rental of a shampooer for the carpets. The property manager, *********************************, said that we were allowed to rent a shampooer for the carpets and I have proof of this in a text message. Metropolitan Management Group came back and said that rental of shampooers was not allowed in our security deposit return. MMG ended up charging us and not giving us a full reimbursement.The property manager also stated that I left trash in my apartment which is not true and that the walls and moldings were damaged and needed to be repaired. None of this is true and I did not receive the security deposit amount that I was hoping to receive.There are so many things wrong with this establishment and with the property manager that it is hard to count. The property manager spoke very violently to me on the phone and proceeded to send me nasty and threatening text messages.I will provide documentation of evidence if this goes further.

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scammed out of security deposit. Will be pursuing legal action. I have video evidence to support the claims. All items the claimed needed to be replaced were never new to begin with. They charge the full rate for said claimed damages. Drip pans were not new when we moved in nor were blinds. Door repair was needed from maintenance man prying our door open because there was no key to the master bed room door. Only thing we needed to be charged for was carpet in my daughters room and spot painting but the scam and do full room painting. They had someone moved in 2 days after I moved so there is no way the long list of damages is valid and me owing $937.00. I will be suing the **** out of them. They are most shady property management company read their reviews.

  Business Response

  Date: 10/04/2023

  Dear **********, 

  Please reach out to the email address included in your move out packet so that we can discuss the charges on your statement. You ended the communication on 9/25/23 where you could have received explanations and had a discussion to submit your photos. 

  Customer Answer

  Date: 10/29/2023

  It has not been resolved. I am working with an attorney to take this to civil court. 

• Initial Complaint

  Date:09/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ***************** Reading PA ***** and the MMG was my landlord. Upon moving out, they charged us for general wear and tear damages. They are trying to keep our $1,070 security deposit and charge us $820 on top of it. They have not responded to my numerous phone calls or emails. I contested the charges via the email they provided in the invoice and have not heard back. If they do not receive their money by 09/30/2023 they will charge us a $123 late fee. My boyfriend and I will agree to two of the charges as outlined in the email I sent them. We will pay to have the house cleaned and to replace the blinds. All other charges are general wear and tear except the kitchen floors which were torn when their maintenance team replaced our broken fridge. It is illegal for them to charge for general wear and tear and they have not responded yet to my request for review. I submitted that on 08/25/2023 after receiving the letter dated 08/21/2023. The majority of those charges need to be dropped and the remainder of the security deposit be paid to us after the charges of cleaning and replacing the blinds are accessed.

  Business Response

  Date: 09/27/2023

  On Monday, September 25th, our representative reached out to ************ providing explanation of items which appeared on their statement, photographic evidence, and a reversal for the initial flooring charge. We also extended the due date.  The damages went beyond normal "wear and tear", as there was trash left behind, damaged trim, excessive pet odor which needed remediation, as well as torn screens: all clearly not from normal wear.

  We did reverse the flooring charge.

   

• Initial Complaint

  Date:09/01/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dispute is regarding the security deposit from Metropolitan Management after I lived in one of their apartments for less than one year. (**********************- Unit ***). Although they would not release me from my lease which ended June 30, 2023, I moved out at the end of April, 2023 but continued to pay rent through June. I thoroughly cleaned the apartment, The floors and baseboard were professionally cleaned (on my own-as I wanted to make sure the apartment was thoroughly cleaned) in addition to having carpet professionally cleaned as per the lease. I cleaned appliances, cabinets, walls, everything. I provided to the property manager a list of issues I noticed at move in time, I listed the bathroom floor and baseboard and the baseboard at one end of the living room. I listed it as paint concerns on the list, but there was never any follow up. I have no idea why the baseboard under the counter was nicked. I also listed that the apartment was not clean when I moved in. In speaking to the property manager I was told that it was just construction dust and assured me the apartment was clean. The final apartment inspection was completed "in secret". The property manager told me she did not know when the move out inspectionw would occur and tenants were not present. I strongly disagree with the list provided and certainly disagree with the amount deducted from my security deposit.I have attached all the supporting documentation I have regarding this issue.

• Initial Complaint

  Date:08/29/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from the ********** ****** Apartments for two years. I never was late on rent. I had numerous issues with management/maintenance not responding to emails or work requests. I had a broken faucet in my bathroom that left me without a working shower for months that they never came to repair. I ended it up fixing it myself. I also had a bad leak in my bathroom ceiling with water pouring over the toilet so I had to have a bucket over my head just to use my own bathroom. It took them well over a week to repair the leak. And the subsequent damage was still there when I moved out. They are charging me on top of taking my entire security deposit. When I disputed it with them they claimed excessive damage to the apartment like drip pans (which were already stained and damaged when I moved in), dirty oven (I never even used it and only stored pots and pans inside), blinds, paint, extermination, and cleaning. I had my sister help clean the apartment and I cleaned again before handing in the keys. They even sited some previous maintenance that was never repaired as a part of why I had to pay them more money. Never could give any details about where all the charges came from. On top of that, I had been moved out for two months. The apartment requires 60 days notice, in spite of signing a month to month agreement. Last time I checked that is not a month to month lease then. I have tried calling and my emails have been ignored.

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment at a property Metropolitan Management Group manages from June 1st, 2022 to May 31st, 2023. They are withholding my security deposit because they said I "touched up the paint" in the apartment upon move-out. However, I have provided photos through email on 8/18 with time stamps showing the wall was like that upon move in. They are no longer answering my emails, and are trying to steal the money they owe me. They said they can't do anything because I never handed in a move-in sheet upon move in which is not true. I did give them one, they are just unable to locate it. They also charged me a cleaning fee for the dishwasher because it was stained due to the hard water the property has, but that was noted on my move-in sheet they can't find. They also charged me $800 because they said I had an "unauthorized pet" when I didn't. They were aware I had a dog and I provided them with all the necessary info they needed about her before I even moved in. I would like the entire amount of compensation I am entitled to. 

  Business Response

  Date: 09/26/2023

  We responded to this Resident and reversed some of the charges.  Our customer service representative has been in contact with her and has explained the items she was charged for.

  Customer Answer

  Date: 09/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  They reversed one charge that they were able to identify that was not my doing, but there are more (more expensive ones) on there that I have shown proof that they were there when I moved in and they still refuse to give me the money I am owed from those. They have not responded to my last couple emails. I have not heard from them since mid-July. They know they are wrongfully keeping my money, and they don’t care. I have never had such an awful experience with a landlord/property management company as I have had with them. They have this reputation, if you look at many other reviews for them. I sincerely hope people see all these reviews and steer clear of renting from any of their properties. I saw their reviews before I moved in and made sure to fill out my move in sheet and take many pictures so they couldn’t try to take my deposit. However, it looks like they plan to do that anyway. It would be a better business decision to have great customer service, but it looks like all they care about is how much money they can pocket even if it is taking from people they do business with.

  Regards,

  
  ******* *****

• Initial Complaint

  Date:07/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Application fee was paid on 7/20/2023 to the ******* at ****** **** managed by Metropolitan management group. The amount paid was $125. The application was placed for a 1 bedroom plus a garage, washer and dryer rental. Per application up to 4 vehicle limit can be placed per applicant. Garage fee additional $100/mo. Property manager at ****** **** contacted me upon my request to review vehicle information. Per property manager information only 2 vehicles per apartment instead of the advertised vehicle amount no matter if a garage was rented or not. Documents attached summarize our conversation the day of the phone call. I would like my application fee refunded due to the false advertisement.

  Business Response

  Date: 08/15/2023

  Please see the attached. The application clearly states that there is a 2 vehicle limit per household regardless of additional renting of a garage if available.  Our application fee is non-refundable. 

  Customer Answer

  Date: 08/22/2023

  [To assist us in bringing this matter
  
   Complaint: ********
  
  I am rejecting this response because:
  

  When I applied to this business apartment complex on July 17th, 2023 there was no limit per apartment noted no where in the application. As seen in the original attachments to this complaint and re attachments (highlighted right hand corner). This business updated their site after I had a conversation with their property manager *** ***** ****. Great that they updated the site for future tenants. But I should receive a refund for their false advertisement.
  
  Regards,
  
  ******** ***********

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an infestation of bugs and spiders in out rental unit. The Metropolitan Companies refuses to further investigate. In addition, they did not treat the inside of the home before renting the unit. They refuse to do any treatment, or even seal any openings to the outside.

  Business Response

  Date: 08/24/2023

  We actively use an extermination company and treat the perimeter of all buildings several times throughout  the year and more often during  the Humid Climate months . We use a defense spray which is effective on many insects. The product we use is safe outside as well as inside; however, we will not spray any products inside any apartment home. We also apply the bug barrier throughout the breezeways and treat the tree lines with a tick eliminator. We advise our Residents to please feel free to address these natural insect occurrences with your product of choice inside their own home.  *********************** is located in lush natural environment, surrounded by trees, a retention pond, and has a water basin running in between both properties with a monitored irrigation system.  It is natural to see house spiders which are beneficial to the environment.