Complaints

This profile includes complaints for Metropolitan Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Metropolitan Management Group

  2001 State Hill Rd Ste 205 Wyomissing, PA 19610-1607

• 

  Metropolitan Management Group

  438 Walnut St Reading, PA 19601-3976

• 

  Metropolitan Management Group

  1030 Reed Ave Ste 100 Wyomissing, PA 19610-2039

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* my fiance and I recently just moved out from The ******* at ****** ****** located in Temple, PA ***** owned by the Metropolitan Management Company. When we moved into The ******* at ****** ******, the Complex Manager at the time was **** ******. Since the time we moved in, she has been promoted to District Manager quite possibly even Regional. We stayed at the complex for 2 years, and for the second year of our stay we had a new manager as expected and her name is Alex. For our move out process we did everything per the lease and correctly, we were also informed for our move out process that **** ****** (corporate) would be responsible for conducting our move out inspection as well as dispersing the security deposit check to us at our new current address. We cleaned for 2 days and we have proof as well as a 5 minute video of a walk-through how it looked, as well as a receipt for carpet cleaning which was forwarded to **** per requirement of lease. Since we did everything correctly as well as no damage, we expected the full security deposit returned to us at our new address. We had owned the leased unit until the end of June (30th), however we left earlier to move across the country on June 13th. We gave **** the keys on this date and expected the check to arrive no later 2 weeks in July. I texted on phone to **** on June 20th and she said it wasn't her job, then I sent another text on July 13th asking the status where the check is. ******* emailed **** on July 12th to check on the status, **** replied on July 13th saying she wasn't responsible for that job. She gave ******* an email suggesting to reach out for Metropolitan Management Company. ******* sent an email that day and has yet to receive a reply. She and I also both called the Wyomissing Corporate Office ((**** ********) and we both have yet to receive a reply. Our Security Deposit was $1,190 when we moved in 2021. We can provide anything necessary and we expect the full deposit returned to us.

  Business Response

  Date: 07/21/2023

  The unit has been inspected, and you will be receiving your move out paperwork before the end of the month. This is within the standard Pennsylvania requirement of 30 days.
  
  Your paperwork will be mailed to the following address: **** **** ** #1*****, Mailbox #***, Highlands Ranch, CO *****.
  
  If you have any additional questions, please communicate to [email protected].
  

  Customer Answer

  Date: 07/26/2023

  We received in the mail yesterday (7/25/23) the Security Deposit check and originally when we moved in we paid $1,190 for our deposit. I have email and bank records. The check we received is for $761 and we are not satisfied with what was given back to us. We deserve the full amount for how things are escalating. The Company also mailed with the check an itemized list of everything they had to do. I took a 5 minute actual literal video for proof of how well we left the place walking around each room. I also took 30 pictures as evidence on how we left the apartment before we moved. For instance in their list they had they needed a window replaced, I could show you how great the unit looked and I know that wasn't necessary. I hope to hear from someone soon about this for further action.

  Customer Answer

  Date: 08/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  We have not recieved our full deposit after leaving the unit in such great shape. We did everything possible to leave it just how we moved in looking great. I took 30 photos and a 5 minute video I can provide to the BBB. The company also stated in the security deposit check that we paid $1,090 moving in, however we have all records showing we paid $1,190. So they are trying to short us $100 there to start. We only got a deposit check sent back of $761. They sent an itemized bill, for instance paint costed $225, a window for $52, and framework for $42. They had the audacity to have a cleaning fee of $10 after we invested 20 hours into cleaning the place. These charges alone would cover almost the rest of what they owe us for what we paid as a deposit. We are looking for help and better compensation, thank you.
  
  Regards,
  
  *************************
  

  Business Response

  Date: 08/24/2023

  ****, please email [email protected] for specific information regarding your move out charges. Thank you.

  Customer Answer

  Date: 08/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Metropolitan Management Group is not resolving our issue. All they say is to email them at a contact email address, which we will not do since we officially made a formal complaint through the BBB. The BBB will resolve this, we aren't going to have a side conversation with the people we have problems with. Pay us the rest of our security deposit that was never returned to us until we have our full $1,190.
  
  Regards,
  
  *************************
  

  Business Response

  Date: 09/13/2023

  Dear *********, 

  In order to reach any resolution, you must communicate via email to our [email protected] email address. ******* was in contact on 7/13 to that email address and was responded to on 7/20 by our representative. Security Deposits are handled by an entirely different department than the team who responds to our BBB concerns. They are the only ones who can explain the move out statement items and provide more insight.

   

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into apartment ** at ***************** Apartments on January 6th, 2023. When picking up my keys, the maintenance manager showed me an issue with my dryer. The dryer works, but is not connected to outside. Meaning, the dryer vents inside the apartment. He assured me the issue would be fixed soon. I've filled out multiple maintenance requests about this issue, and have not received a response. Venting the dryer into the apartment is known to cause issues with mold and condensation. Having the lint expelled inside also poses a fire hazard. As the temperatures outside get warmer, there will be times when I'll have the AC running, with a clothes dryer pumping heat and moisture back into the apartment. This will cause an unnecessary increase in my electric bill. 

  Business Response

  Date: 07/07/2023

  ************** received a ventless dryer that was ordered for her months ago, it was finally delivered, and it was installed by our Team, thus correcting the issue. 

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at **** ********* ** Elizabethtown, PA for 5 years (03/16/2018-03/31/2023). The Metropolitan Management Group was the landlord which is a small 2-bedroom, 2-bathroom flat. I paid a security deposit of $1,150.00 terms in lease states "Landlord" considers "excessive" wear and tear. When you notice on leaving you get a list of charges they apply to Deposit. When I moved in it was brand new and gave a form for issues that they fix or file. I mention the painting in apt had many skips of single coating. They did nothing to fix also after 1 year Tenant above had something fall from balcony on mine and "burn" mark on one deck plank. I told office and nothing done. When leaving you drop off keys and exit paperwork. No-one walks through the apartment with you and go over the place. I had heard other past Tenants say "good luck w/ getting deposit". I had place completely cleaned..(fridge, microwave, oven, bathroom)..everything! I took video (since they didn't walk through it with me) I wanted proof of the place looked like when I left it. I turned in keys and paperwork and they said you will see your check in about 30 days! I said 30 days for what? They need that time for going over the place and for paperwork!?! They had someone moved into the apartment on April 15th, yet I have to wait until April 26 to get a check. I did get the check and the total (minus the $100 paperwork filing fees) is now $1,050.00. They gave a check for $315.44. They had a cleaning fee charge for $360 to clean a completely spotless apartment with nothing in it? Even if the place had all types of furniture in it, I wouldn't pay anyone $360 to clean this little apartment! They also charged me for some painting (yet they never did anything when I told them of the horrible paint job 5 years prior). They also charge $155 for the deck plank that was damaged. I challenge anyone to view my video and then tell me why I did not get my full check back! I ask the BBB to help me!

  Business Response

  Date: 05/23/2023

  The former resident is correct in the fact that he moved into a brand new apartment and that the lease states "excessive" wear and tear is covered by the Security Deposit; however, there was significant damage to the walls and carpeting requiring extra painting and stain removal. Due to the resident moving into a brand new apartment, there was a clear differentiation of what the apartment looked like at move in versus his move out. Additional cleaning of appliances also had to be completed upon inspection as required by the inspector.  When you communicated with our representative over the questions you originally had regarding the statement, they provided you with photo evidence of the damages that incurred from your tenancy. If there are additional questions, the former resident can reach out to [email protected] as specified in the original move out letter.

  Customer Answer

  Date: 05/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  I lived at the location for 5 years.  There will be the need for paint and carpet wear after 5 years.  I had the carpets shampooed and they didn't replace the carpet!  There was one small, stained spot and that is all.  The one bedroom needed to be painted but after 5 years I would expect that being they never repainted the single coats I asked when moved in and wasn't completed.  I paid someone $100 to clean an empty apartment only to get a bill from MMG for $360 to clean??  Thats EXCESSIVE!!  MMG needs to be put on BLAST!  They sent me pictures of the items they had to clean.  The open lid to the washer...the lint dirt around the gasket??  The oven door open showing some crumbs in the corners??  Is that excessive wear and tear after 5 years?  I plan to take them to small claims court as I have a video of the apartment when I moved out and it shows it was cleaned and they will pay the fees and any costs associated with it!  They are bullies and it's a shame they pull these tactics to keep monies from Customers that lived there for 5 years!  Shame on them!  Any JP will take one look at the video and side with me and not sure why they are playing this game?  Its $800??  But it's the point!  Again....shame on them!!  If they do not reply positively its small claims court!
  
  Regards,
  
  ****** ****
  

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented my apartment from Metropolitan Management Group for 4 years; after 3 years I found out that they were not reading the gas meter for my apartment and were guessing by how many people they believe lived in the apartments. My mom had to co-sign my lease when I first moved in as they required me to have a co-signer. My mom owns a home in Connecticut and has been there the entire time but this company has been charging me gas for 2 people living in the apartment when it was only me. I worked most of the time and my bill was always hirer than my neighbor upstairs. When I complained they said it was because they base my rate off of 2 people living there. After I moved out and I sent several emails, left voicemails, and text messages - this company refuses to speak with me and clear up the matter but sent me a bill for what needed to be done in the apartment. Their bill was for less than $1400; what I overpaid in gas was over $7000. They said if I don't pay for my $1400, they are sending it to collections and they won't respond to what they owe me. I would rather they just keep my deposit and dropped everything but they won't.

  Business Response

  Date: 04/25/2023

  To date, the corporate office has received no emails or voicemails from **************** questioning his utility charges while living in our Community. After he received his move out statement and contacted Security Deposit Customer Service,  we responded to the **************** on March 14th,2023 where we revised his move-out statement and issued him a credit for the difference between gas/water/sewer charges from 2 people to 1 person.  Any outstanding balance due is exclusively related to move-out related fees.

  Customer Answer

  Date: 05/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because in the email back and forth after move out, I told them I was being charged for 2 people living there for the 4-5 years I was living there. They reimbursed me for the last month. But I spoke with ***, who was their Property Manager during 2022; she is the one that stated I was being charged for 2 people living on the premises and I told her that my mom only co-signed that she never lived there and nothing was done at that point. 

  The moving out charges are incorrect and I tried to call, email, and text to get things cleared up that are incorrect. There is work stated as completed on the bill for the property, and was not completed. I wasn't aware of the overcharging until one of their employees pointed out why I was being charged so much more than the upstairs tenant and they were home 24/7 where I worked out of state and was only home on the weekends. I was told they don't read the meters on the apartments to see what was used, they charged by the amount of people in the apartments. 
  

  I asked for a conversation and only get mail saying they are going to send it to collections and won't discuss the issue. Why is it ok for them to charge for things they never did to fix the apartment but not ok for me to ask for money back for them overcharging me for another person. 
  

  Regards,
  
  *************************

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/4/2022 I received notice of a lack of rent payment having being made, and was charged a $70 late fee despite the fact the rent was to be paid via automatic withdrawal by the company as per their demand on 9/28/2022. In October they removed the money late on 10/4/2022 and no late fee was charged, but in November they removed the money late on 11/7/2022 and charged me for the fact it was late. I received multiple confirmations that this fee would be removed yet on 12/1/2022 I was overcharged an additional $70 for this fee, despite being told by the property manager to just submit the payment minus the $70. They took my money and applied it to the large charge and left me with a $70 overdue payment for the monthly utilities instead in an attempt to not only scam the November late fee out of me, but to also incur new fees for the month of December. I have contacted them repeatedly about their error and scamming practices and they are choosing to ignore me despite repeated attempts to contact them and despite repeated evidence of showing where they agreed to waive this fee due to their mistake. This is not the first time Ive been unjustly charged for their errors. In September I was overcharged $80 and they refused to refund it, when I did a chargeback for the extra funds they charged me another illegal fee of $50. I am seeking resolution to get my money back without having to go to court or withhold rent or file a claim for discrimination and emotional distress, but the company refuses to work with me or honor their own contract. I am hoping the BBB can help me get my money back and avoid any further legal issues in this matter.

  Business Response

  Date: 12/14/2022

  **************** signed up for the rent payment program so that her full monthly amount is deducted via ACH on the 1st of every month. In December of 2022, the payment company did charge an extra amount of $70 along with the monthly rent, and was therefore paid in full through ****************'s ACH regarding the agreement she signed up for. We will be reimbursing the $70 charge that the payment company deducted on 12/1/22. 

  While we have struggled with communication with our Resident, we have been in contact with *******************'s co-signer to address the issues we have been experiencing.

  Customer Answer

  Date: 12/16/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
    It is now 12/16/2022 and this has still not been refunded. I missed one single calll from this business as I was already on call in over a year of tenancy but suddenly its an issue because our current manager is highly unprofessional and unable to regulate her emotions in regards to tenant issues. I am a disabled stay at home mom, who is always home, and reachable by phone, email, and in person on a daily basis (I live across the street from the office!) I have not been contacted in anyway and have proof of many emails, voicemails, and letters going unanswered for months on end. I will accept the response when the funds have been refunded. I've only avoided chargeback with the bank to avoid extra illegal fees. 
  
  Regards,
  
  *****************************
  

  Business Response

  Date: 01/06/2023

  Dear ****************,
  On December 13th, 2022, $70 was credited to your account. Your monthly charges are $1,863.87 for January; however, only $1,793.87 was deducted via ACH on January 1st due to that $70 credit (your refunded fees). 

• Initial Complaint

  Date:07/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter and her two roommates have lived at **************** for two years. They have always paid on time and without problems. As we were nearing the end of our lease they started hearing "you'll never get your deposit back" so we started getting worried. When the time came to move out, they reviewed the signed contract (document attached) carefully to make sure they were adhering to everything in there. They hired a professional carpet cleaner (document attached) as requested (even though when they moved in, we also had the rugs cleaned and they were filthy). We were also told when moving in, "you can put up to 3 small holes per wall because they paint all apartments when someone moves out (at the time of the contract we asked that specific question and were given that specific answer"). But to be NICE, we spackled those small holes to make it easier on them. The tenants also spent an entire day cleaning the apartment. They couldn't get the stove spotless, but by no means was it spotless when they moved in (yet on the moveout statement they were also being charged $40 to replace the oven drip pans...those pans were dirty when they moved in).In addition, the shower had leaking problems so the MANAGMENT sent the maintenance man to come and handle it, it was handled by putting a large hole in the shower wall where the pipes were. This hole was never completely fixed and in the moveout statement they were charged for 1 full oxywall rip repair...this was a hole that THEIR employee made and they were completely aware of it.Long story short, this is a scam that they continue to pull on people with the security deposit (we heard it through others and I saw other BBB complaints/reviews to that effect). Out of the $1460 deposit we were owed, they sent a check made out for $341.88. That check was made out to 6 individuals with 3 different last names and one address belonging to one of those names, we'll never be able to cash it.

  Business Response

  Date: 07/14/2022

  To Whom It May Concern;
  

  The Lease Agreement for apartment #*** was signed by 6 individuals, 3 tenants and 3 guarantors. When a security deposit is returned after move-out, one check is issued payable to all individuals on the lease. This has always been our policy. The reason for this policy, is so one of the individuals is not able to cash or deposit the check without the written approval or endorsement of the others. Regarding the issue about the carpet cleaning, Metropolitan Management Group will return the amount of the carpet cleaning fee of $250 only if the tenants agree to all the other charges. The carpets may have been "professionally" cleaned based off the attached receipt, but they were very poorly done by the provider. We had to have the carpets redone by a more qualified service provider. Metropolitan stands firm on all the other charges. Thank you. 

  Customer Answer

  Date: 08/04/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  When we moved in, we signed a CONTRACT, which is a legally binding document. A “Move-Out Pricing Guide” does not null and void a contract or else everyone would do it. You don’t sign a contract and then after that decide that you want to add on additional charges. We saw the move out pricing guide and as a courtesy did some of the items that weren’t covered in the contract, but we were not contractually obligated to do so. If we knew of their unethical practices, we would have just left the apartment and done nothing and received nothing rather than clean for 2 days only to get 1/3 of what was due to us. 
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 08/09/2022

  To Whom It May Concern;

  Metropolitan Management Group stands firm on all other charges. Thank you. 

• Initial Complaint

  Date:06/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have complained to the rental office for over a month about a leak coming from my neighbors upstairs bathroom and dripping down into my bathroom. It is getting moldy and rotting. The paint is peeling off and my bathroom now smells from it. I had to purchase a dehumidifier. This needs to be repaired, cleaned, fixed upstairs and repaired in my place. It is getting worse each day. I can not get anyone at the rental office on the phone. I leave messages and send emails. It needs to be addressed.

  Business Response

  Date: 06/27/2022

  To Whom It May Concern:
  As the resident, ******* states, there was a leak in the bathroom upstairs. The maintenance team was there on 6/23/22. They repaired the leak in the upstairs bathroom and removed, cleaned and compounded the wall in the Shanice's bathroom. Once the compound is completely dry, maintenance is prepared to go back in to sand and paint. Please let us know if anything else is required for this complaint to be considered resolved. Thank you. 

  Customer Answer

  Date: 07/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I find that this resolution is satisfactory to me, however, the wall where maintenance has begun painting is yellowing and mold is starting to form. I assume the humidity does this as it sits. I am concerned and I expect that when maintenance returns to complete the work that all of this will be cleaned away and not just painted over.
  
  Thank you

  ***************************