Complaints

This profile includes complaints for Tasca Automotive Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Tasca Automotive Group, Inc.

  1300 Pontiac Ave Cranston, RI 02920-4405

• 

  Tasca Automotive Group, Inc.

  33 Sharpe Dr Cranston, RI 02920-4402

• 

  Tasca Automotive Group, Inc.

  801 W Dundee Rd Arlington Heights, IL 60004-1417

• 

  Tasca Automotive Group, Inc.

  1744 E Main St Mohegan Lake, NY 10547-1365

• 

  Tasca Automotive Group, Inc.

  468 Tarrytown Rd White Plains, NY 10607-1314

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought new 2022 **** F250 truck November of 2022 from Tasca Ford. Had dealership install a snow plow on vehicle at time of purchase. Fast forward to later part of November/ December of 2024 when plow lights stopped working. I tried taking vehicle back for service but was told I had to take vehicle back to installer which was Tasca *** a sister dealership. Took a month for service manager at *** to return call after leaving numerous voice mails almost daily. Only received call after sale manager from Tasca Ford called him. He replaced some parts and after the first time used the plow the issue happened again. Tried too get hold of him again and what a surprise would not answer phone nor return messages. Went to *** and was told that service manager was out on extended leave. Went back to **** and asked what now. Sales manager got ***** Tasca involved and she had it repaired buy replacing the same part that was bad the first time and not checking out if anything else was wrong beside the original part. After the plow was returned the very first time it was used it lasted 3 hours after repair and happened again. I brought back and this time was told that the wiring harness was bad and needed a new one. They told me I had to pay to replace but I said that was not fixed right the original time. They offered me a compromise of me paying for parts and they pay for labor which I feel is wrong because if it was fixed right the first time we may not be in this situation today. I would like for them to repair for no cost since it was not repaired right the first time. Issue has been since day one. Incompetency from first repair.

  

  Business Response

  Date: 03/17/2025

  I sat with Mr. ******* along with my Service Manager, ** **********, on Friday, March 14th.

  I tried to explain to ********** that we cannot keep fixing his plow issues at no charge. 
  Especially this time around where it has been nine months since he informed us of another issue. 

  The ****** plow itself comes with a one year warranty which he is well out of by time. 
  I tried my best to help by offering a no charge labor if he paid for the parts.  It is unfortunate Mr. ******* does not believe this to be fair.  

  At this time, we suggest he seek services elsewhere.  

  If additional information is needed, please feel free to contact me directly.

  ***** Tasca
  Customer Relations Manager
  **********************
  **************
  ****************************************************************************

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a car back middle of 2024 ***** equinox payments were roughly 325. I had it maybe a month before it broke down and needed a new engine. The dealer replaced the car but with a much higher car 489 a month which I said I could only do 350 they pushed me into this 2020 *** sportage I was stuck because I needed a car. I couldn't add the extended warranty because that was roughly 200 more a month so I had to go without and now 3 months later the car needs a new engine from failing internally which they say will cost about 15, ******. This will be the 2nd car they sold me within 6 months that need engine replacements. I just want them to take the car back and remove it from my credit. Because I don't want to have to have it repoed.

  

  Business Response

  Date: 03/07/2025

  It is very unfortunate that Ms. ******* is experiencing issues with her vehicle.  A the time of purchase she declined any warranty coverage to protect against issues that may arise.  Since there is no warranty protection, the only thing we can offer as a dealership is to help with the repairs.  We have not provided Ms. ******* with any type of quote to fix her concerns.  We are happy to assist in this process.

  Although Ms. ******* put this concern in through the BBB of **********, ME, RI & VT, her purchase was conducted in IL.

  She may reach out to our General Manager, **** *********.

  Thank you.

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/7/25 My wife and I bought a new car with a trade-in of my car for $33,700. I signed over my car and she left with the new car after providing the certified check. On 2/13/25, they contacted my wife and told her they needed another $2900 because they made a mistake on the trade in value. She has tried multiple times to reach them with no response.The deal was made after my wife received a text saying they would honor our deal with the trade in and a check for $33,700. They have not paid off the loan and the bank is showing a missed payment which would have been due on 2/10/25 if we still had the car. This is affecting my credit which is excellent.Any assistance in this matter is appreciated.

  

  Business Response

  Date: 02/21/2025

  I have talked with the customer informing him we are working on looking into his concerns
  The Mazda Sales Manager is currently out and we will discuss on Monday and put a formal reply together.

  Thank you  - ***** Tasca

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my ******** towed here. It would not start. It has been at the dealership since Monday morning. No diagnosis yet. I call and no one answers. I have left 5 messages. Only 3 calls back to tell me they no nothing. I need my car back

  

  Business Response

  Date: 01/31/2025

  Customer has had her vehicle back since January 16th. This concern is resolved.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new ****** Sienna 2025 vehicle on Nov. 11, 2025 from Tasca ****** of ******. We were sold two extended warranties totaling $4,778 ($3,289 for VSA warranty, and $1489 for Triton 360 warranty). We were told it would be free cancellation for any reason within 30 days. We sent in our formally signed cancellation forms on Nov. 21 to request cancellations of both warranties, and requested the confirmation from the finance guy named ***** ***** that he received the forms. He did acknowledge that he received the forms and the cancellation would be effective as of that day. However, to date (Jan, 13, 2025), we have not received any refunds in any form (check to us or to our auto loan).We called him multiple times (at least 5 times), but he only called us back the first time and told us the cancellation was effective as of the form's sent in date but he did not mention when the refunds would be credited. We have over 20 emails back and forth, but couldn't even get a date of when the refunds would be credited. Now we are on our 3rd statement from our autoloan and we are paying interest on the $4,778 dollars that we do not owe!Second thing: We were told we would get free state required inspection at the dealership or get a reimbursement check if we do it elsewhere. After we finished the car purchase paperwork, the service department was already off of work for the day. So we did the inspections elsewhere, and sent in the receipt on Nov. 16, 2024. Not sure what the issue has been, but to date, we have not received the check even though they said they mailed it out twice... Now they said they requested a 3rd check for this $35.

  

  Business Response

  Date: 01/15/2025

  We are aware this customer is waiting for a refund from a cancelled warranty.  We need to follow the process where we must get refunded from warranty company and then we are able to cut a check back to the customer.

  I anticipate the check to go out to the customer early next week.

  Thank you.

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This business has said they would follow the process, however, they have not explained what their process and time lines are, and how you followed your process. We sent in the cancellation on Nov. 21, and now it is mid-January. It has been almost 2 months since we sent in the cancellations. We still have not received the refund. I would like a record of showing when the cancellation was sent into the warranty company, as well as your specific policy, timeline of your refund process. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 01/22/2025

  Refund check was issued to the customer on January 14th.

  This should resolve all concerns.

  Customer Answer

  Date: 01/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This is such a lie!! What does all concerns should be resolved mean?  We were issued ONLY PART of the refund directly to the auto loan. It was likely directly from the insurance company. I sent an email to inquire about the other part of the refund ($1489) but have not received any response! It would not be issued until I receive all the refunds.
  
  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a vehicle on the 5th of October. I traded my 2021 Mercedes GLA for a new 2024 Mazda CX-90 Hybrid. From the first day of receiving the car, it's been a disaster. We were promised a second key within days and it's been a month and we still don't have the 2nd key. The vehicle is not charging to the percentage it states it's supposed to charge. The windshield wiper fluid light comes on and the fluid is full upon checking, the seatbelt sounds nonstop even though the vehicle is in park.We are unable to reach anyone for our issues. Our salesperson *** never gets back to us or tries to even resolve any of our issues and it's beyond frustrating.Lastly, our old vehicle maker ******** is continuously calling us for payment for our trade which is over 49 days old and we haven't had the car for a month. Tasca has not sent the buyout payment to them from our trade-in. My credit score took a hit by 37 points due to their negligence and this is beyond acceptable. We contacted the finance manager ****** and always got sent to voicemail. I don't know what kind of operation is being run at Tasca but they have failed in every compliance way possible as a consumer and I'm beyond frustrated This is a brand new car and I need these issues fixed as my children are driven in this vehicle. I need this late payment inquiry off my credit report asap again due to their negligence and I need the 2nd key for the vehicle or I want my money back and void the deal altogether.

  

  Business Response

  Date: 11/06/2024

  CUSTOMER HAS BEEN CONTACTED AND WE ARE GETTING THE VEHICLE HERE, *** ***** IS WORKING WITH HER NOW.

  OFFERED A SATURDAY DROP OFF.
  
  SECOND KEY WILL BE PROVIDED AND PROGRAMED WHILE THE VEHICLE IS HERRE

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2018 Buick Enclave is there for service for a check engine light at Tasca Buick dealership in ********** RI I was told the problem with my vehicle is a transmission pressure switch and that the work will take 7 hours to complete for $1600 for a $30 part. After 3 days of no response of what happened, trying get a hold of someone in service is difficult. Once they finally got back to me it was more delays and uncertainty. Now its 7 days and no response. They seem to have took on a job they are clearly too overwhelmed and or inept at taking. The days lost, transportation cost, uncertainty and unnecessary frustration sitting at their dealership not worked on is totally unprofessional. They could have just told me that they wouldn't be able to address the issue until a certain time frame. The excuses of, they aren't sure the mechanic has other jobs to do and someone will get back to me and then Noone does routine is totally unprofessional and unnecessary. After several attempts to communicate my concerns with them and getting no response I'm left with this alternative until the job is completed. Unfortunately this process has left an undesirable feeling of their establishment and hopefully can be rectified correctly and honorable.

  Customer Answer

  Date: 10/26/2024

  I have not heard from the business in response to them fixing my vehicle in a timely manner. It's been over 2 weeks and no clear indication on It's completion, just the status quo. Their communication is highly lacking and at this point incompetent especially for a name brand business. I was told by them previously that the job would be completed by Oct 22nd. Since that time no response after numerous attempts to find out it's progress or completion. My concern is that a 2nd party may be involved unknowingly to me and they are not sure because they haven't heard from the 2nd party. Just an assumption but seems plausible considering the unnecessary delays and miscommunication. I would appreciate if a higher chain of command can look into this and check for any discrepancies and rectify this unfortunate situation. Thank you.

  

  Business Response

  Date: 10/28/2024

  Transmission valve body parts ordered have arrived at the dealership.  Services will begin and customer will be informed once repairs are complete.

  Customer Answer

  Date: 10/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response partially satisfies my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an extended warranty on my 2019 for fusion hybrid... goo to ******* miles. I was in contact with (my contact there regularly --the financial guy who had facilitated the extended warranty last June) who would say--"yea you want to get this in before the miles run out".---so I spoke with the service guy.(******) who told me to take it in the next day---Friday.. I did so-- He tells me .."ok we will give u a ride home"---there was no home --he knew it.. I reiterated that rental car is part of the deal-- He told me to drive it the weekend and don't worry about going over the milage cause he wrote the miles down and I was good---just come back /Monday. Monday--no rental.. Tues --no rental this goes on for 2 and a half weeks. I keep telling him.. Hey--I'm going over the milage--to which he would just say 'Its all good --we took down the milage" two and a half weeks later they call me that they have a rental. I brought them my car --he tells me not to worry about anything and I leave---- the next day a call and they tell me..."we can't fix it cause you don't have the buttons on the steering wheel to do the diagnostics--to bad for you"-- I was sceptical and started checking around to see if this was the case-- Little by little I'm finding out that there reason was completely untrue --that in fact they needed nothing more than what's under the dashboard. I would tell Tasca this --bit they would just say it wasn't true--- BUT I kept checking until I found out categorically that it WAS NOT TRUE--- they lied! All the parts that are breaking down (and the lights were already on--were covered by my warranty.----- When I questioned ***** Tasca about this she just kept repeating the same nonsense about "a lot going on there and why the time delay"? To these points- I kept telling her that the reason for the time lapse was that I kept going back to them and they kept lying to me about it-- I can not reiterate the issue in the allotted characters-- need humancall

  

  Business Response

  Date: 10/16/2024

  I have attached the response that I submitted last month to the Attorney General regarding Mr. ************ complaint.

  There is no new information at this time.

• Initial Complaint

  Date:10/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership gave my Lincoln Access Rewards without my permission to another customer. Dealership attempted to credit the points but put them in the wrong and now won't help. I am out approximately $330 worth of points.

  

  Business Response

  Date: 10/15/2024

  Orlando Castillo, Sales Manager for Tasca Lincoln, spoke directly to Lincoln.  
  At this point we have confirmation that the points have been transferred to their Lincoln Access Rewards Account.

  If there is any further concerns, please call us at 401-681-1300.

  Thank you.

  Customer Answer

  Date: 10/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #22412239. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Jason Negri

• Initial Complaint

  Date:09/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/27/2024 I ordered a relay/fuse box for my car from *****************************. I received a notification that I would receive an email with order info and tracking number, but have not received this. I have tried multiple times to contact Tasca to get information on my order that should have been delivered by now. I tried a chat feature only to be told I will receive an email that day from their processing team. I never received the email. I even was on hold for an hour on the phone, only to have my call cancelled. This has been an awful experience with no way of getting any help on my order which totaled $266.99. Their advertising says, " The best possible buying experience" and "we also like to think our customer service team is pretty special. We take extra effort to answer your calls and emails with the expertise and attention that you deserve. To guarantee 100% order accuracy, every single item you order from our full OEM parts catalog is manually reviewed by our team of experience the automotive parts professionals". They also advertise the following; " we want to save you time, money, and frustration"

  Customer Answer

  Date: 09/15/2024

  I have not heard from the business in response to my complaint.

  Though I did receive the item that I ordered after filling the complaint with BBB, I have not heard from Tasca Automotive Group, Inc. about any apology or discount for the poor treatment I received.

  

  Business Response

  Date: 09/16/2024

  Package was delivered on September 5th.  Tracking Number:  9405509206446001579161