Complaints

This profile includes complaints for Tasca Automotive Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tasca Automotive Group, Inc. has 30 locations, listed below.

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• 

  Tasca Automotive Group, Inc.

  1300 Pontiac Ave Cranston, RI 02920-4405

• 

  Tasca Automotive Group, Inc.

  55 Fortin Dr Woonsocket, RI 02895-6116

• 

  Tasca Chevrolet

  114 Fortin Dr Woonsocket, RI 02895-6117

• 

  Tasca Automotive Group, Inc.

  510 E Nasa Blvd Melbourne, FL 32901-1944

• 

  Tasca Automotive Group, Inc.

  1839 Central Park Ave Yonkers, NY 10710-2828

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in a week ago for service as the power train light was on and it was running poorly. I left with new spark plugs and wires, cost me $750 and it was running fine. Less than a week later its acting poorly again, the failure light is back on. I bring it in, get a loaner, and wait. Two days go by with no call. I call to check in and apparently my key is missing so nothing has been done yet. When did my key go missing? No answer. What are you going to do about it? "I guess I'll go look for it." Seriously? Not sure how many days I would have been paying for the loaner with the key missing and no one talking to me.Pretty frustrated with the lack of customer care when the first fix failed. I understand sometimes root cause takes a time or two to get right, but if the first one failed some humility and any kind of acknowledgement would have been respectful..

  

  Business Response

  Date: 04/30/2025

  The Service team found the keys and will be servicing the vehicle.  ******* has spoken to my Sales Manager, and will not be charged the extra days needed.

   

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  Notably however, the complaint was largely a matter of a lack of respectful interactions, and the responder didn't seem concerned enough to get my name right. 

  
  
  ***** *.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2022 ************* which I bought brand new from Tasca **** I have had all scheduled maintenance done at this dealership. I brought the vehicle in sixteen days a go as it was not running right. After four days I was told the engine was seized. Not only is this is supposed to be covered by *** warranty I also bought the extended warranty when I purchased the ********** vehicle has been sitting on this dealerships lot for 16 days not being repaired. I have been told the warranty repair supposedly has to be approved by *** corporate. I have four children and this is my only mode of transportation. The anxiety of this situation has caused me and my family is immeasurable.

  

  Business Response

  Date: 04/14/2025

  The vehicle was brought in on March 25th and was diagnosed that same day.  *** tech line requested more maintenance records.  All records have been provided and submitted to *** as of 4/4/25.  We have escalated the case but the decision has to come from *** to approve or decline the repair.  We agree the time is excessive.  Customer has been contacted and we anticipate a decision soon.

   

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 gmc ****** from tasca. I purchased a 100k mile warranty. I had to bring the truck to tasca multiple times for issues related to the transmission. Each time they assured me the issue was resolved but the issues continued. It was seen by tasca at around the 98k mile marker with issues related to the transmission/transmission running too hot etc. I was told it was resolved. Now Im just above 100k miles and just had to pay $7,325 to have the entire transmission replaced due to damage from it running hot that they claimed to have repaired but obviously did not. I brought it to a different dealership due to the historical issues with tascas repair and was very disappointed to learn that this could have been avoided if the work had been done properly by tasca.

  

  Business Response

  Date: 04/14/2025

  We have had this vehicle in service 3 times since he purchased it. 4/25/23 at ***** miles - 10/04/23 at ***** miles - and 04/04/2024 at ***** miles. 
  
  We last diagnosed a transmission concern for this customer 10/04/2023 @ ***** miles. At that time, we informed the customer that we were unable to duplicate the concern of the "transmission hot turn off vehicle concern". We did not say that it was fixed but that in our time driving it, we did not duplicate that concern. When he next returned at ***** miles, the customer did not mention a transmission issue at all. 
  
  It is a good thing to note that on his first visit at ***** miles, the customer declined a transmission fluid exchange that we told him was due by time and mileage.

  If necessary we can supply the Service Repair Orders to detail the services mentioned above.

  Tasca is still offering to assist in further diagnosis and service but cannot do it at no charge.

  
  

• Initial Complaint

  Date:03/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am furious with how Tasca Chevrolets ****************** has handled my vehicle. I brought it in on 06 Feb for recurring issues like coolant loss, coolant bubbling out of the reservoir, and overheating that caused white smoke and thermostat errors. I provided details about previous repairs, including thermostat housing, water cooler, coolant reservoir, engine fan, engine coil replacements, and turbocharger and spark plugs. I expressed concerns about possible air in the system, possible head gasket issue, or possible radiator problems. Despite this, their diagnosis was leaking turbo coolant and oil feed lines, leading to a $2300 repair.On 10 Feb, I picked up my car, but by 20 Feb, the issues were still there. I returned the car on 04 March, and they replaced the leaking coolant line at no charge. On 25 March, the problems returned, with a cylinder 3 misfire likely caused by coolant. I had multiple videos showing the bubbling. Now, they claim they didnt inspect the interior of the engine and that coolant is likely leaking into it. They only inspected exterior damage because it was easier to access and diagnose, and they may not cover repairs for damage they missed or caused due to overheating.This is negligent! They sent me back onto the road with unresolved issues. Its like a doctor treating a head injury with an ice pack but refusing to scan for internal damage because its too time-consuming. Ive been forced to drive a dangerous vehicle with clear signs of serious problems, and now theyre avoiding responsibility for the damages they missed or caused. The incompetence here is unacceptable. What if I had an accident because of their failure to fully inspect my car? This is criminal. Additionally, had they thoroughly inspected the vehicle initially, with all the listed problems, a standard compression test (which shouldve been performed for chronic coolant loss) and leak down tests wouldve diagnosed or hinted at the internal issues.

  

  Business Response

  Date: 03/31/2025

  This customer came in with her 2016 ***** Sonic with approximately ******* miles on it.  She spoke with our Service Manager on Friday, March 28th, where it was explained to her that we needed to address all external coolant leaks first.  This had to be done before any other potential coolant leaks could be diagnosed.  After addressing the external leaks and performing a pressurizing test, the vehicle was returned to the customer.  When the customer returned with an overheating issue, we needed to diagnose a possible head gasket or warped head issue, separate from the external issues.  Additional diagnosis time was needed.  We communicated we would be willing to work with her regarding pricing, etc but customer wanted the repairs at no charge.  We were not able to accommodate this request.

   

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ******* from this dealership, calling me night and day to trade in my lease early that he would pay the last month mileage over anddisposition fee if I leased a new jeep with him. After this was done in November, it took two months for them to make the lastpayment And thats where it ended. ******* is no longer with the dealership and his supervisor Nosh who promised to mail me a check has never done so. To find out this week that **** is no longer with that dealership either. Weve left two messages for ***, the general manager, and no one has gotten back to us. They were very quick to give us a new lease, but not to keep any of their promises. I now have an outstanding bill of $1300 between the disposition fee and the mileage over on my old lease.

  

  Business Response

  Date: 03/21/2025

  General Manager **** *********, met with Mrs. ***** the morning of 3/21/25.

  An agreement was reached with Mrs. ***** that would satisfy her concerns.

  Thank you.

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My issue with Tasca Jeep has not been resolved. I was not issued a refund.

   

   

  

  Business Response

  Date: 04/08/2025

  A check for $712.25 was mailed on March 28, 2025 to satisfy Ms. ******* concerns as discussed with my General Manager.
  She accepted and cashed the check as a resolution.

  There are no further actions we will take at this time.

  Thank you.

   

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought new 2022 **** F250 truck November of 2022 from Tasca Ford. Had dealership install a snow plow on vehicle at time of purchase. Fast forward to later part of November/ December of 2024 when plow lights stopped working. I tried taking vehicle back for service but was told I had to take vehicle back to installer which was Tasca *** a sister dealership. Took a month for service manager at *** to return call after leaving numerous voice mails almost daily. Only received call after sale manager from Tasca Ford called him. He replaced some parts and after the first time used the plow the issue happened again. Tried too get hold of him again and what a surprise would not answer phone nor return messages. Went to *** and was told that service manager was out on extended leave. Went back to **** and asked what now. Sales manager got ***** Tasca involved and she had it repaired buy replacing the same part that was bad the first time and not checking out if anything else was wrong beside the original part. After the plow was returned the very first time it was used it lasted 3 hours after repair and happened again. I brought back and this time was told that the wiring harness was bad and needed a new one. They told me I had to pay to replace but I said that was not fixed right the original time. They offered me a compromise of me paying for parts and they pay for labor which I feel is wrong because if it was fixed right the first time we may not be in this situation today. I would like for them to repair for no cost since it was not repaired right the first time. Issue has been since day one. Incompetency from first repair.

  

  Business Response

  Date: 03/17/2025

  I sat with Mr. ******* along with my Service Manager, ** **********, on Friday, March 14th.

  I tried to explain to ********** that we cannot keep fixing his plow issues at no charge. 
  Especially this time around where it has been nine months since he informed us of another issue. 

  The ****** plow itself comes with a one year warranty which he is well out of by time. 
  I tried my best to help by offering a no charge labor if he paid for the parts.  It is unfortunate Mr. ******* does not believe this to be fair.  

  At this time, we suggest he seek services elsewhere.  

  If additional information is needed, please feel free to contact me directly.

  ***** Tasca
  Customer Relations Manager
  **********************
  **************
  ****************************************************************************

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a car back middle of 2024 ***** equinox payments were roughly 325. I had it maybe a month before it broke down and needed a new engine. The dealer replaced the car but with a much higher car 489 a month which I said I could only do 350 they pushed me into this 2020 *** sportage I was stuck because I needed a car. I couldn't add the extended warranty because that was roughly 200 more a month so I had to go without and now 3 months later the car needs a new engine from failing internally which they say will cost about 15, ******. This will be the 2nd car they sold me within 6 months that need engine replacements. I just want them to take the car back and remove it from my credit. Because I don't want to have to have it repoed.

  

  Business Response

  Date: 03/07/2025

  It is very unfortunate that Ms. ******* is experiencing issues with her vehicle.  A the time of purchase she declined any warranty coverage to protect against issues that may arise.  Since there is no warranty protection, the only thing we can offer as a dealership is to help with the repairs.  We have not provided Ms. ******* with any type of quote to fix her concerns.  We are happy to assist in this process.

  Although Ms. ******* put this concern in through the BBB of **********, ME, RI & VT, her purchase was conducted in IL.

  She may reach out to our General Manager, **** *********.

  Thank you.

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/7/25 My wife and I bought a new car with a trade-in of my car for $33,700. I signed over my car and she left with the new car after providing the certified check. On 2/13/25, they contacted my wife and told her they needed another $2900 because they made a mistake on the trade in value. She has tried multiple times to reach them with no response.The deal was made after my wife received a text saying they would honor our deal with the trade in and a check for $33,700. They have not paid off the loan and the bank is showing a missed payment which would have been due on 2/10/25 if we still had the car. This is affecting my credit which is excellent.Any assistance in this matter is appreciated.

  

  Business Response

  Date: 02/21/2025

  I have talked with the customer informing him we are working on looking into his concerns
  The Mazda Sales Manager is currently out and we will discuss on Monday and put a formal reply together.

  Thank you  - ***** Tasca

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my ******** towed here. It would not start. It has been at the dealership since Monday morning. No diagnosis yet. I call and no one answers. I have left 5 messages. Only 3 calls back to tell me they no nothing. I need my car back

  

  Business Response

  Date: 01/31/2025

  Customer has had her vehicle back since January 16th. This concern is resolved.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new ****** Sienna 2025 vehicle on Nov. 11, 2025 from Tasca ****** of ******. We were sold two extended warranties totaling $4,778 ($3,289 for VSA warranty, and $1489 for Triton 360 warranty). We were told it would be free cancellation for any reason within 30 days. We sent in our formally signed cancellation forms on Nov. 21 to request cancellations of both warranties, and requested the confirmation from the finance guy named ***** ***** that he received the forms. He did acknowledge that he received the forms and the cancellation would be effective as of that day. However, to date (Jan, 13, 2025), we have not received any refunds in any form (check to us or to our auto loan).We called him multiple times (at least 5 times), but he only called us back the first time and told us the cancellation was effective as of the form's sent in date but he did not mention when the refunds would be credited. We have over 20 emails back and forth, but couldn't even get a date of when the refunds would be credited. Now we are on our 3rd statement from our autoloan and we are paying interest on the $4,778 dollars that we do not owe!Second thing: We were told we would get free state required inspection at the dealership or get a reimbursement check if we do it elsewhere. After we finished the car purchase paperwork, the service department was already off of work for the day. So we did the inspections elsewhere, and sent in the receipt on Nov. 16, 2024. Not sure what the issue has been, but to date, we have not received the check even though they said they mailed it out twice... Now they said they requested a 3rd check for this $35.

  

  Business Response

  Date: 01/15/2025

  We are aware this customer is waiting for a refund from a cancelled warranty.  We need to follow the process where we must get refunded from warranty company and then we are able to cut a check back to the customer.

  I anticipate the check to go out to the customer early next week.

  Thank you.

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This business has said they would follow the process, however, they have not explained what their process and time lines are, and how you followed your process. We sent in the cancellation on Nov. 21, and now it is mid-January. It has been almost 2 months since we sent in the cancellations. We still have not received the refund. I would like a record of showing when the cancellation was sent into the warranty company, as well as your specific policy, timeline of your refund process. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 01/22/2025

  Refund check was issued to the customer on January 14th.

  This should resolve all concerns.

  Customer Answer

  Date: 01/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This is such a lie!! What does all concerns should be resolved mean?  We were issued ONLY PART of the refund directly to the auto loan. It was likely directly from the insurance company. I sent an email to inquire about the other part of the refund ($1489) but have not received any response! It would not be issued until I receive all the refunds.
  
  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******