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Business Profile

Auto Repairs

Tasca Automotive Group, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Tasca Automotive Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tasca Automotive Group, Inc. has 30 locations, listed below.

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    Customer Complaints Summary

    • 54 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to you as a concerned and frustrated owner of a 2021 **** Mustang, which I purchased from Tasca Ford almost two years ago. Despite having only ****** miles on the vehicle, I have already had to replace the transmission three times. Unfortunately, it seems that my Mustang is now in need of yet another transmission replacement. This recurring issue is not only extremely disappointing but also raises serious concerns about the long-term reliability of my vehicle. I am reaching out to you directly because I believe this situation requires immediate attention and a permanent solution. The prospect of continuing to replace transmissions until the warranty expires is unacceptable to me. I trust that Tasca Ford stands behind the quality of the vehicles it sells and the satisfaction of its customers, and I am confident that you share these values. I would greatly appreciate it if you could intervene to ensure that this issue is resolved once and for all. Whether this involves a more thorough inspection, the installation of a more robust transmission, or another appropriate solution, I am eager to work with you to find a resolution that prevents further disruptions and restores my confidence in this vehicle. Thank you for your attention to this matter. I look forward to your prompt response.

      Business Response

      Date: 09/03/2024

      Hello ************,

      I do not see any recent visit to our service department.  The last visit was from over a year ago.  If you are experiencing service concerns, please contact our service department for an appointment.  ************

      Thank you,

      Customer Answer

      Date: 09/03/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      The vehicle has not been in for a new transmission in over a year correct. But it's been only about ***** miles on this 3rd transmission. Do you understand how that would be an issue. I do not want a resolution that will involve yet ANOTHER transmission.

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ********

       

       

      Business Response

      Date: 09/04/2024

      Customer has appointment to come in to the service department for a diagnosis on October 1st.  At that point a determination will be made regarding repairs.  Thank you.

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle from Tasca- ********** - I picked the vehicle up on May 10th - May 21st I contact the facility as I was driving the vehicle it failed to accelerate and began shaking as well as the passenger side qtr panel kept popping out - the vehicle went in for service on May 23rd - where it remained for 16 days - I picked up the vehicle on June 7th - on June 21st I called because as I was driving the vehicle in a rainstorm, water began pouring in the vehicle from the sun roof, lights, windows, and windshield and the window buttons started to not work. The vehicle was brought back in to service on June 22nd - at that time I had a discussion with the sales **** ********* and confirmed, I would not be taking this vehicle back and to begin the refund process, he told me I had to give them an opportunity to repair, again reiterating I would not be taking the vehicle back as water damage causes a slew of issues from mold to mildew to electrical issues. I was told he would review with the *** ***** and get back to me. I received a call on June 28th from the service advisor that the extended warranty would not cover the damage - I confirmed I did not care about that as this was not my responsibility, I had not had the care in my possession and I am not taking the vehicle back - after not hearing from anyone after several attempts I reached out to another Tasca dealer to initiate a call - I was told my the sales manager *** they would replace the roof again stating I am not taking the car back due to the extended issues that go with water damage. To date after another several message to get my money back and remove the loan from my credit, I have not heard from anyone.

      Business Response

      Date: 07/15/2024

      ***** Tasca spoke to this customer.  We are working to resolve her concerns.

       

      Customer Answer

      Date: 07/16/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************************

    • Initial Complaint

      Date:03/12/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the upgrade Navigation Flash drive online from **** to update my system. it has made my system worse then ever and now they want to charge me to update the system in the dealership.. Not happy

      Business Response

      Date: 03/19/2024

      We would need more information directly from the customer.  We cannot find any history on this vehicle.  Please contact me directly so we may look further into this issue.

      **************************************************

    • Initial Complaint

      Date:02/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new **** 500 from ******, now Tasca motors in ******** ** in 2018 along with an extended warranty good until Oct. 2026 or ******* miles. My car, VIN *****************, has approximately ****** miles. ** 7 November 2023 I brought the car into Tasca motors service department, where I have been a regular customer for more than ten years and two cars. The engine was not running properly. The car has sat in their service lot for nearly four months without moving. The company has stopped responding to me. According to the warranty, they should either fix the car or pay me its value, which ever is less. I have continued to pay insurance on my **** and had to lease another car, on which I am also paying insurance. I have approached them politely and with patience, but they have failed to take any action. The service rep told me it would be worked on in December. But nothing has happened.

      Business Response

      Date: 02/26/2024

      Service Manager, ***************** reached out to the customer.  
      We are doing our best to address her internal engine issue.  Due to her warranty, need a Master Tech to complete the job.  
      We will keep the communication open with the customer and get her vehicle in the shop as quickly as possible.

    • Initial Complaint

      Date:02/19/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I got the order, I unwrap everything and it appears to be ok so I throw out all the packaging. A few days later, I go to install it to find out they sent me duplicates of one part and none of another. Now they won't take the duplicate back and send me the right part because I don't have the packaging. They screwed up, not me. Now I'm screwed because I assumed they were competent and got my order right.

      Business Response

      Date: 02/21/2024

      Our Parts Warehouse has processed a fix for this concern as of 2/20.  Customer's concern will be rectified.

      Customer Answer

      Date: 02/21/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:02/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/31/24 I paid $1200 at the purchase of my vehicle for leather to be installed in the vehicle. On Friday 2/2/24 @ 1:18pm ********************************* msg'd me "the guy who does the leather said that Monday would be a good time to take it over and I'll be ready by Tuesday late afternoon." We were still waiting on the insurance to sign off and I had been in possession of the car since 1/31/24. On 2/3/24 she messaged me stating "Hi they never stamped it yesterday. I'm thinking they'll do it Monday morning. That would be the seventh day so we're still good. Then I'll get you an inspection sticker while I have it for the leather." I replied "one thing I didn't realize is that the driver seat doesnt adjust the front up and down. We are wondering if it may be better to just replace the entire front seats vs just adding leather" which she replied "ok, just let me know. Maybe he can just cut you a check or what the leather would be and you can do it on your own." To which I replied to her "Will do. Doing some research while we wait for mom to get out of surgery. Can let you know by tmrw." On 2.5.24 I texted her at 8:23am to tell her "Can we postpone until next week? I have to go back to ****** right now for my mom and wont be able to get there today" (for a sticker) as I had not given her a confirmation we were moving forward with the leather. I was under the impression she spoke with her boss *************************** and informed him we were holding off as of the Saturday when we had spoken by text, and come to find out that was not the case as she admitted by text on I Spoke with the General manager ***** on 2.17.24 and he told me he was unable to handle things right now and that he would need to handle this on Monday (which is a holiday and another busy day for car sales). Even though I had been unable to speak to him on Friday **** when the reimbursement was originally denied. When mentioned that we may need to get a lawyer he laughed and hung up saying he could no longer talk to me.

      Business Response

      Date: 02/19/2024

      Customer spoke to our General Manager, *****, on Saturday, February 17th.  She will be in Tuesday to pick out something else in lieu of leather.  

      Customer Answer

      Date: 02/19/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

    • Initial Complaint

      Date:02/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made a deposit of $500 at Tasca Mazda ***********. The client told me that it was refundable. I have told them that I didnt want the car and wanted my money back. However, they havent sent me the money back for several months.The date of the transaction is Feb 11., 2023.

      Business Response

      Date: 02/09/2024

      Customer's deposit was refunded.

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 17 2023, I took posession of a **** F-150 Lightning from TASCA Ford *******. During the sales process, I was assured (via e-mail) that certain options and features would be installed on the vehicle. However, upon receiving and inspecting the vehicle, I have noticed that some of these promised options are missing. The missing options include **** BlueCruise and **** Active Park Assist.On October 27th I made a return trip to the dealership so they could "Show me how these options worked", I was told that due to supply chain issues some cars did not come through with the required modules, and that they would order the parts and install them for me. They also said I should have an order number within a week, but it may 6 to 8 weeks for the parts to arrive.On November 3rd, I requested an update, only to be informed that the parts were not yet available for the 2023 model year Lightning. Subsequent communications on November 4th indicated that the parts should be available by the beginning of the next month, as per information from the **** representative.As of December 2nd, when I inquired about the status, I was informed that the dealership was awaiting communication from the sales representative. Frustrated with the lack of progress, I issued a complaint threat on December 8th, expressing my intention to file complaints if I did not receive an update by December 11th.On December 11th, I received a phone call stating that the parts were still unavailable, but there was a possibility of working out a deal on a **** model with the desired options. Despite this, no further communication was received.Having received no updates, I sent an email on January 4th requesting information. Regrettably, as of today's date, January 11th, I have yet to receive any response from the dealership.This prolonged lack of communication and failure to fulfill promises has led to my conclusion that Tasca Ford is not putting forth a good faith effort to resolve the issue.

      Business Response

      Date: 01/16/2024

      Sales Manager, ****************, has been communicating directly with *************************  They are discussing possible resolutions to the concerns.  

      Customer Answer

      Date: 01/24/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I have been in productive discussions with sales manager, ****************, and we have even agreed on a resolution, but as of today (1/24/24) those resolutions have not been fulfilled. 

       

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Rod

       

       

      Business Response

      Date: 01/25/2024

      Customer has picked out a tonneau cover for resolution.  Working with ****************, Sales Manager, to complete resolution.

      Customer Answer

      Date: 02/08/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      Sales Manager **************** has assured me that the Tonneau cover we settled on as a resolution has shipped but needs to be painted, but as of today 2/8/23.  No install date has been determined.


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Rod

       

       

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an off lease 2022 dodge durango in October 23. It is currently in the repair shop for the 4th time. I no longer feel safe driving this vehicle, it is not reliable. I asked to be refunded several times, starting back in November but I have been told that I am upside down on the loan and they cannot help me. I have also asked for a courtesy vehicle for the times that I have been without something to drive and I have been told that they cannot provide me with one.

      Business Response

      Date: 01/12/2024

      The vehicle is in the process of being fixed.  ****************** is waiting on the arrival of parts.  Parts are scheduled to arrive as early as this afternoon or Monday.  
      Service Advisor, ****, has been in contact with the customer.  If a loaner vehicle is needed, Advisor will offer.  

      Customer Answer

      Date: 01/16/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      Hello,

      My husband and I have been working with **** during this visit.  He has been very helpful and did offer us a loaner vehicle through Tasca however when we went to Tasca (on 1/13/24), they were unable to provide us with a vehicle.  At this point I have been without my purchased vehicle for 30 days (and counting) since I purchased it on October 23, 2023.  I have also made several trips to 2 different dealerships to drop off and pick up the vehicle (approximately 190 miles and several hours) to allow for repairs.  I no longer have confidence in the reliability of this vehicle even though it only has ****** miles on it.  It is not dependable and since I have had to have it towed already I do not want to put my children in it in case I have to deal with breaking down on the side of the road in an unsafe area.  I would like to be refunded for the vehicle in full.  At this point I believe I am being more then reasonable as I have not asked to also be refunded for the lack of usage of a vehicle for these 30 days or to be compensated for the extra miles/fuel and time it has cost me and my husband to bring the car in and pick it up for each set of repairs.

      -*****************************

      Business Response

      Date: 01/17/2024

      Vehicle is complete.  Customer is aware and is picking up today. 1/17/24

       

    • Initial Complaint

      Date:11/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/23/2023 Purchased a used car. After getting home found the hood would not stay open. Car has a bad oil leak which they keep saying they are going to repair but nobody order the parts. The car "passed" inspection with a head light out. We have been back to this dealership 4 times with this vehicle and we get the run around every time. Everyone blames everyone else and the car is still not fixed. We would like to return the car and NEVER do business with this dealership again. I have left numerous voice mails with this dealership and nobody has the decency to call me back.

      Business Response

      Date: 11/13/2023

      Customer spoke to GM, ****** on Saturday Nov 11th.
      Customer has an appointment Tuesday, Nov 14th to address issues.  Vehicle needs oil pan gasket and bulb for headlight.

      Offered money back but customer would like it fixed.

       

    Tasca Automotive Group, Inc. is NOT a BBB Accredited Business.

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