Reviews
This profile includes reviews for Ross-Simons's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 956 Customer Reviews
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Review fromSusan W
Date: 05/03/2025
4 starsSusan W
Date: 05/03/2025
Love my Pearl ****** over Gold Bracelet Bangle! Matches nicely with a Pearl **** I have. I had to call the customer service number to know how to open it. It was not obvious so to keep from breaking it, I thought it would be safer to get some instructions about how to do it, The Representative was very nice but maybe the instructions should be included on the website in the future,
Ross-Simons
Date: 05/07/2025
Thank you so much for your kind words and valuable feedback! We're thrilled to hear that you love your Pearl ****** over Gold Bracelet Bangle and that it complements your Pearl **** beautifully. We apologize for any inconvenience you experienced with the opening mechanism. It's great to know that our customer service representative was able to assist you effectively. Your suggestion to include instructions on our website is very helpful, and we'll certainly consider it to improve our customer experience. If you have any other questions or need further assistance, please don't hesitate to reach out. Enjoy your new bracelet!Review fromSharon S
Date: 05/02/2025
5 starsSharon S
Date: 05/02/2025
Very satisfied with the bracelet I purchased. Will do business with ****-***** againRoss-Simons
Date: 05/07/2025
Thank you so much for your kind words! We're thrilled to hear that you're very satisfied with your bracelet. Thank you for choosing Ross-Simons.Review fromAngela P
Date: 04/30/2025
1 starAngela P
Date: 04/30/2025
I have returned to earrings I had purchased. They look nothing like the picture!!! I do not want to exchange for anything else. I will take the refund.Ross-Simons
Date: 05/01/2025
Thank you for sharing your feedback with us. We sincerely apologize for the discrepancy between the earrings and the picture. Your satisfaction is our top priority, and we understand how disappointing this must have been. Our **************************** has been informed and will review the earrings to update the photos accordingly.
We have received your return and processed your refund as requested. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your understanding and hope to serve you better in the future.Review fromRobyn S
Date: 04/30/2025
5 starsRobyn S
Date: 04/30/2025
I purchased one of the cubics or Corona sterling silver eternity ranks for myself a little while back. Not too long ago, I bought the same thing in a little bit larger size from my husband who was having difficulty with the first eternity ring that I had bought for him. I like the way both of our rings match. Thank you, **** *****.Ross-Simons
Date: 05/01/2025
Thank you for your kind review! We're delighted to hear that you and your husband are enjoying your matching cubic zirconia sterling silver eternity rings. It's wonderful that you found the perfect size for him, ensuring both comfort and style - We appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Review fromSally T
Date: 04/27/2025
3 starsSally T
Date: 04/27/2025
Received celestial tag pendent in a timely manner. Pendant is beautiful but chain is quite flimsy. Called customer service who kept putting me on hold with no resolution. They wanted me to return pendant received and they would send another. However, not sure the replacement would be any different. I disconnected with no resolution.Ross-Simons
Date: 05/01/2025
Thank you for sharing your experience with us. We're pleased to hear that you found the celestial tag pendant beautiful and that it arrived promptly. However, we sincerely apologize for the inconvenience you faced with the chain and the customer service experience. We understand your concerns about the chain's quality and the replacement process. We would like to resolve this issue to your satisfaction. Please contact our customer service department again, and we will ensure that your concerns are addressed promptly and effectively. We value your feedback and are committed to improving our service.Review fromRobin B
Date: 04/25/2025
3 starsRobin B
Date: 04/25/2025
I gave it a 3 because of the way the earrings hook. This is my second pair of 2ct diamond hoop earrings. I lost 1 of the 1st pair. The way the earrings are suppose to click when they fasten was a ****** learned. That is how I lost one. It fell out. I tried ordering another pair and was told the earrings are discontinued. However, a representative called me and offered to have them made at doubled the price. If you can have another pair made, why couldn't you have the jeweler make 1 earring. Now to the second pair. I recently purchased...beautiful earrings. I wore them on 4/21/25, while driving 1 of them fell out in my lap. I was sure it was secured when I put them in. I took out the other one and put it in my other ear that is when I heard it click. The earring that fell out did not click. While at the engagement the earring fell out again. I will be returning them?? I really liked them.Ross-Simons
Date: 05/01/2025
We regret any inconvenience caused by your recent experience with our product. Our quality assurance department conducts detailed inspections to ensure all items meet our high standards. The issue you mentioned indicates a possible defect, and we apologize for this. We are ready to assist you in exchanging the item for a new one.
One of our customer service representatives has attempted to contact you but was unable to connect, leaving a voicemail. Please feel free to contact our customer service department via phone, email, or live chat at your earliest convenience.Review fromPatricia K
Date: 04/25/2025
5 starsPatricia K
Date: 04/25/2025
I love my new sterling cross. I got it in time for Easter and I haven't taken it off since?Ross-Simons
Date: 04/28/2025
We are so glad to hear that you love your new necklace - We hope that you continue to enjoy it for years to come!Review fromConnie F
Date: 04/25/2025
5 starsConnie F
Date: 04/25/2025
My earrings arrived and I like them. Ross Simons always pleases.Ross-Simons
Date: 04/28/2025
We are happy to hear that you are pleased with your new pair of earrings - Thank you for choosing Ross-Simons!Review fromElizabeth G
Date: 04/24/2025
5 starsElizabeth G
Date: 04/24/2025
My purchase is a gift for a great niece Personally, I love them .The size is small and the heart design is beautiful!The displays are helpful,the price reasonable and shipment was speedy!I recommend Ross-Simons to all!Ross-Simons
Date: 05/01/2025
Thank you for your wonderful review! We're thrilled to hear that you love the heart design and size of the gift for your great niece. It's great to know that our displays were helpful, the price was reasonable, and the shipment was speedy. - Thank you for choosing Ross-Simons.Review fromSally S
Date: 04/22/2025
5 starsSally S
Date: 04/22/2025
Earrings are a gift for my daughter. I hope she likes them.Ross-Simons
Date: 05/01/2025
Thank you so much for your review! We're delighted that you chose our earrings as a gift for your daughter. It's always special to give a gift, and we hope she loves them as much as you do.
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