Reviews
This profile includes reviews for Ross-Simons's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 930 Customer Reviews
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Review fromMichael L
Date: 05/12/2025
5 starsMichael L
Date: 05/12/2025
Chain was just as represented and shipment was spot on!
Ross-Simons
Date: 05/13/2025
Thank you so much for your kind words! We're thrilled to hear that you are happy with your chain and that the shipment met your expectations. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.Review fromChristine S
Date: 05/12/2025
3 starsChristine S
Date: 05/12/2025
Item that arrived was not as advertised.( missing the diamond accents)I contacted customer service and they wanted to charge me to send it back. Then they said they would give me a one time courtesy free return. Courtesy? I didnt receive the proper item or the item was a bait and switch. After submitting a second set of pictures. They finally sent me a return slip. I have shopped here before, but this left a sour taste.Ross-Simons
Date: 05/13/2025
Thank you for sharing your feedback. We're sorry to hear that the item you received did not meet your expectations and for any inconvenience caused during the return process. We understand how frustrating this must have been. We appreciate your patience and are glad we could resolve the issue. Your feedback is valuable to us, and we will use it to improve our services and ensure a better experience for all our customers. If you have any further concerns or need assistance, please don't hesitate to reach out. We hope to have the opportunity to serve you better in the future.Review fromLynne C
Date: 05/10/2025
5 starsLynne C
Date: 05/10/2025
I ordered the love knot drop earrings in 14kt gold. Theyre perfect! Exactly the right drop length to be seen but not too seen. Theyre light weight so theyre comfortable and the hinge style closure keeps them secure. I love them!Ross-Simons
Date: 05/12/2025
Thank you so much for your fantastic review! We're delighted to hear that you love your love knot drop earrings in 14kt gold. It's wonderful to know that they are the perfect length and comfortable to wear. We designed them with both style and comfort in mind, and we're glad to hear the hinge style closure keeps them secure. If you have any other questions or need further assistance, please feel free to reach out. Enjoy your beautiful earrings!Review fromNancy I
Date: 05/10/2025
5 starsNancy I
Date: 05/10/2025
I was very pleased with the earrings and the fast deliveryRoss-Simons
Date: 05/12/2025
Thank you for your lovely review! We're thrilled to hear that you are pleased with your earrings and that they arrived quickly. We strive to provide both quality products and efficient service. If you have any other questions or need further assistance, please feel free to reach out. Enjoy your new earrings!Review fromBridgette T
Date: 05/09/2025
5 starsBridgette T
Date: 05/09/2025
Love my new earrings!! They were packaged up so they would not get damagedRoss-Simons
Date: 05/12/2025
Thank you so much for your kind words! We're thrilled to hear that you love your new earrings and that they arrived safely. We always strive to ensure our products are well-protected during shipping. If you have any other feedback or need assistance, feel free to reach out. Enjoy your beautiful earrings!Review fromBadonna B
Date: 05/08/2025
5 starsBadonna B
Date: 05/08/2025
The third order I have placed and live the jewelry and service I will be ordering more gifts soon ??Ross-Simons
Date: 05/09/2025
Thank you so much for your continued support and kind words! We're thrilled to hear that you love our jewelry and service. It's always a pleasure to serve you, and we look forward to helping you find more beautiful pieces in the future. If you ever need any assistance, feel free to reach out!Review fromSusan W
Date: 05/03/2025
4 starsSusan W
Date: 05/03/2025
Love my Pearl ****** over Gold Bracelet Bangle! Matches nicely with a Pearl **** I have. I had to call the customer service number to know how to open it. It was not obvious so to keep from breaking it, I thought it would be safer to get some instructions about how to do it, The Representative was very nice but maybe the instructions should be included on the website in the future,Ross-Simons
Date: 05/07/2025
Thank you so much for your kind words and valuable feedback! We're thrilled to hear that you love your Pearl ****** over Gold Bracelet Bangle and that it complements your Pearl **** beautifully. We apologize for any inconvenience you experienced with the opening mechanism. It's great to know that our customer service representative was able to assist you effectively. Your suggestion to include instructions on our website is very helpful, and we'll certainly consider it to improve our customer experience. If you have any other questions or need further assistance, please don't hesitate to reach out. Enjoy your new bracelet!Review fromSharon S
Date: 05/02/2025
5 starsSharon S
Date: 05/02/2025
Very satisfied with the bracelet I purchased. Will do business with ****-***** againRoss-Simons
Date: 05/07/2025
Thank you so much for your kind words! We're thrilled to hear that you're very satisfied with your bracelet. Thank you for choosing Ross-Simons.Review fromAngela P
Date: 04/30/2025
1 starAngela P
Date: 04/30/2025
I have returned to earrings I had purchased. They look nothing like the picture!!! I do not want to exchange for anything else. I will take the refund.Ross-Simons
Date: 05/01/2025
Thank you for sharing your feedback with us. We sincerely apologize for the discrepancy between the earrings and the picture. Your satisfaction is our top priority, and we understand how disappointing this must have been. Our **************************** has been informed and will review the earrings to update the photos accordingly.
We have received your return and processed your refund as requested. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your understanding and hope to serve you better in the future.Review fromRobyn S
Date: 04/30/2025
5 starsRobyn S
Date: 04/30/2025
I purchased one of the cubics or Corona sterling silver eternity ranks for myself a little while back. Not too long ago, I bought the same thing in a little bit larger size from my husband who was having difficulty with the first eternity ring that I had bought for him. I like the way both of our rings match. Thank you, **** *****.Ross-Simons
Date: 05/01/2025
Thank you for your kind review! We're delighted to hear that you and your husband are enjoying your matching cubic zirconia sterling silver eternity rings. It's wonderful that you found the perfect size for him, ensuring both comfort and style - We appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
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