Reviews
This profile includes reviews for Ross-Simons's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 888 Customer Reviews
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Review fromJo M
Date: 05/13/2025
5 starsJo M
Date: 05/13/2025
Beautiful ring! A perfect pearl and a clear blue topaz make a lovely toi et moi ring. Very comfortable on the finger and no prongs to snag clothes.
Ross-Simons
Date: 05/16/2025
Thank you so much for your wonderful review! We're thrilled to hear that you love your beautiful ring. The combination of the perfect pearl and clear blue topaz is absolutely stunning, and we're glad it's comfortable to wear. Your feedback means a lot to us, and we're delighted that you're happy with your purchase. If you ever need anything else or have any questions, feel free to reach out. Enjoy your lovely toi et moi ring!Review fromMarilyn D
Date: 05/13/2025
5 starsMarilyn D
Date: 05/13/2025
Beautiful jade necklace!Design work and craftsmanship is impeccable.Not too big or too small pendant.Tasteful size of stone.Beautiful!Ross-Simons
Date: 05/14/2025
Thank you so much for your wonderful review! We're thrilled to hear that you love the jade necklace and appreciate the design and craftsmanship. It's great to know that the pendant size and stone were just right for you.Review fromLynn Z
Date: 05/12/2025
5 starsLynn Z
Date: 05/12/2025
This was a gift for my daughter. I have never ordered from Ross-Simons before. My daughter told me she didnt receive the package and i communicated to Ross-Simons. They were very helpful and courteous, making sure that the package was delivered.Ross-Simons
Date: 05/14/2025
Thank you so much for your kind words and for sharing your experience with us! We're delighted to hear that your daughter received her gift and that our team could assist you promptly and courteously. Your satisfaction is our top priority, and we're thrilled to have made your first experience with Ross-Simons a positive one.Review fromLaura P
Date: 05/12/2025
3 starsLaura P
Date: 05/12/2025
The earrings are beautiful. I ordered 14 karat yellow gold because daughter has nickel allergy. Most - do not include nickel in yellow gold. However, these have nickel in them. Please list this alloy metals used in your jewelry.Ross-Simons
Date: 05/14/2025
Thank you for your feedback and for bringing this to our attention. We're delighted to hear that you find the earrings beautiful! We completely understand your concern regarding the metal composition due to your daughter's nickel allergy. Our quality assurance team has thoroughly tested the earrings using a metal analyzer, and we can confirm that they are made of gold, silver, copper, and zinc, with no nickel detected. We want our customers to be completely satisfied with their jewelry. If you feel the need to return this item, please contact us at your earliest convenience, and we will be happy to assist you with the return. We always strive to provide detailed information about our products. If you have any specific questions or need further details in the future, please don't hesitate to reach out to our customer service department via phone, email, or live chat. We're here to help!Review fromMichael L
Date: 05/12/2025
5 starsMichael L
Date: 05/12/2025
Chain was just as represented and shipment was spot on!Ross-Simons
Date: 05/13/2025
Thank you so much for your kind words! We're thrilled to hear that you are happy with your chain and that the shipment met your expectations. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience.Review fromChristine S
Date: 05/12/2025
3 starsChristine S
Date: 05/12/2025
Item that arrived was not as advertised.( missing the diamond accents)I contacted customer service and they wanted to charge me to send it back. Then they said they would give me a one time courtesy free return. Courtesy? I didnt receive the proper item or the item was a bait and switch. After submitting a second set of pictures. They finally sent me a return slip. I have shopped here before, but this left a sour taste.Ross-Simons
Date: 05/13/2025
Thank you for sharing your feedback. We're sorry to hear that the item you received did not meet your expectations and for any inconvenience caused during the return process. We understand how frustrating this must have been. We appreciate your patience and are glad we could resolve the issue. Your feedback is valuable to us, and we will use it to improve our services and ensure a better experience for all our customers. If you have any further concerns or need assistance, please don't hesitate to reach out. We hope to have the opportunity to serve you better in the future.Review fromLynne C
Date: 05/10/2025
5 starsLynne C
Date: 05/10/2025
I ordered the love knot drop earrings in 14kt gold. Theyre perfect! Exactly the right drop length to be seen but not too seen. Theyre light weight so theyre comfortable and the hinge style closure keeps them secure. I love them!Ross-Simons
Date: 05/12/2025
Thank you so much for your fantastic review! We're delighted to hear that you love your love knot drop earrings in 14kt gold. It's wonderful to know that they are the perfect length and comfortable to wear. We designed them with both style and comfort in mind, and we're glad to hear the hinge style closure keeps them secure. If you have any other questions or need further assistance, please feel free to reach out. Enjoy your beautiful earrings!Review fromNancy I
Date: 05/10/2025
5 starsNancy I
Date: 05/10/2025
I was very pleased with the earrings and the fast deliveryRoss-Simons
Date: 05/12/2025
Thank you for your lovely review! We're thrilled to hear that you are pleased with your earrings and that they arrived quickly. We strive to provide both quality products and efficient service. If you have any other questions or need further assistance, please feel free to reach out. Enjoy your new earrings!Review fromBridgette T
Date: 05/09/2025
5 starsBridgette T
Date: 05/09/2025
Love my new earrings!! They were packaged up so they would not get damagedRoss-Simons
Date: 05/12/2025
Thank you so much for your kind words! We're thrilled to hear that you love your new earrings and that they arrived safely. We always strive to ensure our products are well-protected during shipping. If you have any other feedback or need assistance, feel free to reach out. Enjoy your beautiful earrings!Review fromBadonna B
Date: 05/08/2025
5 starsBadonna B
Date: 05/08/2025
The third order I have placed and live the jewelry and service I will be ordering more gifts soon ??Ross-Simons
Date: 05/09/2025
Thank you so much for your continued support and kind words! We're thrilled to hear that you love our jewelry and service. It's always a pleasure to serve you, and we look forward to helping you find more beautiful pieces in the future. If you ever need any assistance, feel free to reach out!
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