Business ProfileforMinuteClinic, L.L.C.

Ten days ago, I went to the CVS minute clinic, after making an appointment online and providing my insurance information, which should have made my visit free of charge. It is not possible to make an appointment without providing a credit card, which in my case it should not have *** necessary because my health insurance includes unlimited CVS Minute Clinic visits for free. Today, ten days later, in the morning, I got an email from *** saying that I owe the full cost of the visit. On the bill, they provide a number to call if one has questions, but this number just puts you on hold forever. I have been on hold for 5 hours now, and counting. I called the store, where a machine redirects me to the same, dreadful, number. There is no way to call the minute clinic at the store--all is handled online. I called the *** pharmacy, and they told me that the pharmacy it is a separate company, no relation to the minuteclinic. I went to my insurance provider's portal, to see if a claim had been made for the service, but there is no claim. Without a claim, my insurance will not reimburse me. *** has erroneously billed, and then charged my credit card, on the same day, and there is no one to contact for help with this.www-dot-cvs-dot-com/minuteclinic does not have a "contact us" link, not even a "messages"or "comments" link. Communication is completely one-way, you can use their site, but there is no way to provide feedback.