Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On February 25th, I visited the CVS Minute Clinic for a cold. Normally, I should only have to pay a $15 co-pay. But on March 19th, CVS took $177 directly from my insurance-linked account without sending me a bill. Since March, we've called customer service at least four times. They either said they couldn't find the charge (only higher-level staff can see it) or told us to send the charge details. On May 28th, we sent the bank statement to the email ****************** as instructed, but got no response. Last week, we called again, and they promised a refund within seven business days, but nothing has happened. Today, we called again and had to repeat the issue, and they asked us to provide proof to a different email address. I'm not sure if this will resolve the problem, but I've lost my patience.The clinic address is: *************************************** I want CVS to refund my payment $177 by July 15th.
Business response
06/26/2024
Thank you for your letter concerning billing. I am pleased to report that this matter has been resolved between
MinuteClinic and ***********.Customer response
07/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********Initial Complaint
06/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
CVS fraudulently double billed for services rendered. They charged me and was paid from my insurance, after numerous calls all they can tell me is a refund is processing. Its been almost 2 months and still no refund.Business response
06/26/2024
Thank you for your letter concerning a refund. I am pleased to report that this matter has been resolved between MinuteClinic and ****************.Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my daughter to the Leominster MinuteClinic on 6/17/24 for a simple throat culture. All insurance information was provided and they charged me $111.75. According to the insurance claim that was submitted to my insurance provider, Cigna, my amount due should have only been $95.25. I called the phone number 1-866-389-ASAP (2727) per the company website and waiting on hold for 50 minutes. 50 minutes! Once someone from the call center answered (Darnshi) she was unable to assist. She claims that the insurance claim doesn't show on their end. I pushed back as obviously the claim had already gone through since I am seeing it as a processed claim on my insurance website. I should not have to wait months to see if this problem works its way out. Call center is useless, there must be a better way.Summary:Amount Paid $111.75 Amount I should have been charged $95.25 I've been overcharged $16.50 and I would like my refund.Business response
06/26/2024
Thank you for your letter concerning a refund. I am pleased to report that this matter has been resolved between MinuteClinic and **********************.Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I let the provider know I was there for a culture/lab test for strep, not the quick in office test which had not provided accurate results previously. She reassured me she could do the culture/lab test I had requested. We began the appointment. When she got out the lab test kits and realized they were all expired. She advised she would not be able to do the test and advise that I visit a Quest Diagnostics instead. They billed me for the service. I called to contest the bill and they said I needed to pay it.Business response
06/26/2024
Thank you for your letter concerning *******************************. MinuteClinic has made several attempts to reach ************** Triplett via telephone. MinuteClinic has also sent ******************************* a letter advising them to contact us should they like to resolve this matter. Please have ****************************;contact ********************* , Patient Support Senior Coordinator at ************* to discuss further.Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was serviced through the MIntute Clinic on June 7th at 2:59 PM. After my service i provided my insurance card and they ran it through the system and charged me $25 for my visit as this is my Co-pay. I woke up today June 21st and they attempted to charge me $154.60 for the visit when i already paid my ** pay. I would either like and explanation or have this canceled out.Business response
06/26/2024
Thank you for your letter concerning billing. MinuteClinic has made several attempts to reach ************************ via telephone. MinuteClinic has also sent ************************ a letter advising them to contact us should they like to resolve this matter.Please have ************************ contact *****************************, Patient Support Senior Coordinator at ************ to discuss further.Initial Complaint
06/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have Champ VA medical coverage as a primary insurance ince 2021. I have received harassing collection attempt to pay a visit to see the doctor back in January 2024 for the entire office visit for $139. As a dependent of a veteran I have a family copay maximum of $50 yearly and all other fees associated with health care are not allowed to to be charged. The united clinic billing office fails to bill this properly woth their EFT code to Champ VA. And they get denied payment. I have called the management team and told them that ** spent hours on the phone between calli g them waiting and ***** VA getting their explanations then passing on that information to Minute Clinic several times. The bill remains outstanding and it's June 2024. The billing team doesn't tell me the truth. One rep said that the reason they were denied payment was because ***** VA said that I have another insurance?!!! Impossible as I haven't changed **bs in 5 years. They can't figure out the new billing protocols at Minute Clinic which ** longer allow the patient to receive a check that is the. cut to them and they only pay by checking account directly to the medical provider now and since I have been attempting tonget this company to bill properly I am getting automatic notices to pay the office visit in full anyway over and over for 6 months.Business response
06/20/2024
This matter is considered resolved between Minute Clinic and Ms.Summer ********.Initial Complaint
06/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
After a very unprofessional and unethical encounter with the nurse practitioner--*******************************, whom I will report to the nursing board--at MinuteClinic Irvine on February 27, 2024, I was charged $259 for a typhoid vaccine and visit despite 1) never receiving any services, consultation, or shots, and 2) the ** agreeing to cancel the visit and any resulting charges. That same day, after I still received a bill and visit summary, I called MinuteClinic to dispute the charge, file a complaint against the **, and remove the vaccine from my medical record. The bills kept coming, and when I called again, the customer service rep said I never called, which is ludicrous because I have it in my phone log. After much holding and escalating, she said someone from the clinic would reach out to me. The guy who did reach out a couple of weeks later was indeed helpful and promised to strike the medical record and escalate the case to get my charge dismissed. He said it might take a couple of weeks to reflect the change, so I ignored the next bill that came in. One month after the call, however, I receive a letter from a DEBT COLLECTOR for this charge, despite my visit summary/medical record now reflecting, thanks to the last gentleman, "ERRONEOUS ENCOUNTER-DISREGARD." I request for MinuteClinic to cancel my charge, with this reflected IN WRITING/on the billing portal, and get the debt collector to stop harassing me.Business response
06/11/2024
Thank you for your letter concerning *******. I am pleased to report that this matter has been resolved between MinuteClinic and ********.Initial Complaint
05/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On April 7, 2024, I received a vaccination from MinuteClinic. Note that MinuteClinic is a covered provider by my insurance plan. I provided all of my insurance info prior to and during my visit. Despite this, MinuteClinic charged my credit card for the full cost of my visit immediately after the visit. After several phone calls with MinuteClinic and with assistance from my health insurance plan, a claim was filed by MinuteClinic and paid by my insurance with $0 required from me as my share of the insurance claim. When I called MinuteClinic to follow up on this, they were unable to locate the insurance payment and requested a copy of the explanation of benefits from my insurance plan. I provided this via email as requested. I have not received an update from MinuteClinic about this, nor have they responded to my attempt to follow up with them on the status of this. At this point, I am requesting that the $189 be refunded, as this was charged without my consent and in violation of their agreement with my health insurance provider. Per my health insurance plan, MinuteClinic has been paid by them for the service and my portion of the payment is $0.Business response
05/28/2024
Thank you for your letter concerning billing. I am pleased to report that this matter has been resolved between
MinuteClinic and ***********************************.Customer response
05/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************Initial Complaint
05/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I had an issue with the billing for my two sons' Typhoid Vaccine at MinuteClinic. Despite multiple calls to both MinuteClinic and my insurance, the incorrect bill was not corrected. The problem arose because only one son's bill was sent to insurance, resulting in no discount or adjustment being provided for the other son's bill. Furthermore, I was misled by MinuteClinic as they sent two separate bills for the same vaccine, even though both of my sons received it on the same day and nearly at the same time.Business response
06/03/2024
Thank you for your letter concerning ******************************* . MinuteClinic has made several attempts to reach ******************************* via telephone. MinuteClinic has also sent ******************************* a letter advising them to contact us should they like to resolve this matter. Please have ****************************** contact ********************* , Patient Support Senior Coordinator at ************* to discuss further.Initial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On April 17, 2024 I went to the Minute Clinic on ******************************************************************************************** for a ************************ Practitioner *************************** submitted a claim to ******** Part B on behalf of minute clinic. The Meningococcal B vaccine is not covered by ******** Part B, but is covered by my ******** Part D drug plan with WellCare. I received a denial from ******** Part B for this claim submitted by Minute Clinic and called their customer service department to advise them that the vaccine is covered by my ******** drug plan. The representative indicated that minute clinic will not submit the claim to my ******** Part D plan with WellCare. This is entirely unreasonable since I have insurance to cover the vaccine and they refuse to submit a claim to the correct ******** of ********. I refuse to pay on any billing invoice for the meningococcal vaccine since it is covered by my ******** Drug Plan.Business response
05/24/2024
Thank you for your letter concerning ***********************. I am pleased to report that this matter has been resolved between MinuteClinic and Mr. ****************Customer response
05/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.